I get the idea that reducing the number of other grocery stores competing with you in an area theoretically improves your business. So it was not surprising to me that Price Chopper/Market 32 grabbed the defunct Shop Rites in the area. But having so many in one area takes away from all of them. I've got 2 Market 32's competing for my business on Western Avenue - neither one is fully staffed as it is. This new Market 32 at 1730 Central Avenue is competing with a nearby Price Chopper at 1892 Central Avenue. I'd be willing to bet these stores consolidate into one at some point in the near future.
Sorry, having all these stores is not the way to get my business. Here's some things to consider addressing if you want that:
- None of these stores have "baskets for easy shopping," only carts. If I only want a few items, I'd like a basket, not a cart.
- Competitive prices - the few loss leaders here were okay and good bargains, otherwise not.
- How about low-sodium deli product options, like some other local grocery store chains provide?
- Label the produce - Absolutely nothing except lettuce was labeled in any way in the greens section. I hope you can tell chard, collards, and kale apart. There were no signs under the products, and at least the chard had no tags on them identifying them by item or 4-digit code. More on that below.
- Have someone at the seafood counter. By the way, the salmon fillets were dry and cracked.
- Have bagels that actually look like bagels, not mis-shapen, flat, and burnt excuses for bagels. Some of them looked more like the 5 pound weights I put on my barbell. For a grocery store chain that has been known for good quality bagels, these were abysmal.
- Have user-friendly checkout kiosks. These get upset if you put your empty grocery bag on the counter before scanning items. For items you need to look up, instead of getting a convenient keypad, you get a list of 6 to 8 likely items. If what you have isn't on the list, you MIGHT get to a digital keypad to enter words or a code. Now about that chard: The scanner/electric eye did not recognize the item, so I got a pop-up list of things like spinach and kale, but no chard. When I tapped on the button for not listed, I got a "please wait" message, and then nothing happened. I eventually had to call for an attendant (who had to serve 2 people ahead of me, by the way), who had to use an authorized bypass to bring up a greens menu which actually included chard.
This was not a good experience at all. There's several other Market 32s in the area I'd rather visit. Honestly, though, I'd actually drive the 45 minutes to the next closest Shop Rite than to go back to this store Shop-Rite-Turned-Market-32. read more