Dr. Dailey is a skilled practitioner. I have received two oral appliances for sleep apnea from…read moreher. Dr. Dailey worked very hard to get the first appliance to fit correctly, and it served me well for years. The second was even better--incredibly comfortable, albeit very expensive (worth it if it helps). A short time later, however, a full sleep study done at U of M showed that I had very significant continuing symptoms of sleep apnea, and my sleep specialist asked me to get in touch with Dr. Dailey to get her recommendations. That was more than a month and a half ago. Since then, I have been trying to reach her or to get feedback from her, via her staff, which has been an exercise in frustration. The process of trying to reach someone in Dr. Dailey's office is absurdly complex, a Kafka-esque nightmare! First, you call and almost inevitably you reach voicemail, telling you to "leave your name and number, and we will get back to you as soon as we can". So you leave your name and number, and perhaps a description of the issue; Sometime later, you inevitably receive a text message telling you to leave a text message (why weren't you told that in the first place?) and someone will get back to you within 24 hours. So you leave a text message (I did that on May 5, 2022) and wait weeks...and weeks...and weeks. Many weeks later you receive a text message (which you fail to notice in the midst of all the junk texts you receive, telling you to come in for an appointment, which will cost $200.00, which you cannot afford. When you do finally manage to reach Dr. Dailey's assistant, Annette, she agrees to go over your records and she states she will get back to you next week with feedback. That happened to me several weeks ago, and I have yet to hear from Annette. It has been more than a month and one-half since I first called, trying to reach someone. it is now June 20, 2022. I am completely frustrated with the situation and worn down by it, and cannot bear to leave one more message. What can the problem possibly be? Annette wears multiple hats at the clinic. Is she spread too thin? is the office regularly understaffed? Are they not able to hold onto employees? All I can say is that the office set-up is a hot mess. I am left with a comfortable oral appliance for sleep apnea that is not helping me. Dr. Dailey's wonderful skills are useless to me if I cannot effectively communicate with her office or with her about problems with my appliance. I am sorely disappointed!!