I recently purchased a model of a cruise liner " Sapphire Princess" from Maritime Replicas USA , I am really very happy and impressed to deal with this company and their goal for customer satisfaction , so I have decided to share my experience. When I ordered the model, they quoted regular shipping / insurance price but due to Covid shipping price increased 3 times, Warren Samut adhered to the quoted price and the increased cost was paid by Maritime Replicas.
When I received the model , it was damaged , due to rough handling of shippers, I sent pictures of damage model to Warren, he told me nothing to worry and immediately shipped another model and send me the pictures of model and packing process, showing how safely they pack for shipping, I received the new model in perfect condition, I did not have to wait for any insurance claims to be settled by Maritime Replicas after I received the model two days later the shipper came with shipping tag to pick up the damaged model.
About the model : Fantastic and real work of art, highly detailed, I will say I got a good deal , as the model price is very reasonable as it is from overstock category. I can never own a better model then this. I am in Canada and model was shipped to Canada.
I am very much satisfied and happy the way they respect and handle the customers, Thanks to Warren Samut.
S. Khan, Vancouver, BC read more