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    4 years ago

    My ac quit working and Mario worked to get me cool and helped me out on billing thank you mario

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    Thomas Home Services - $49 drain cleaning special

    Thomas Home Services

    (24 reviews)

    We explained what the problem was with our washing machine before they came. The guy showed up and…read morelooked at it for 1 minute and immediately said the grinding and loud noise means the washing machine is done and would cost just as much to buy a new machine. So we paid $125 for someone to come and immediately say it's not worth fixing. I think they knew ahead of time it wasn't worth fixing but sent someone out anyway and took our money. Just didn't sit right with us. On another note the tech that came out was very nice and explained the situation. We just feel robbed.

    Our LED board light went out in our fridge. Called and ordered a new one since we were still…read moregetting power to the plug. The new board did not work as well so we called Thomas Home Services. They were nice on the phone, stated they would charge us a tech call fee to come out and determine what the issue was which is understandable. They stated after they figure out what the problem is, they would apply the $125 service call to the bill if we moved forward with the repairs. After the service guy came out, which he was very nice and knowledgeable, he stated it was the 2 small switches in front and our transformer underneath. Stated it was $680 - $125 for everything. We agreed but they stated they had to order the parts and they would come back the following week around Tuesday. Tuesday came and we did not hear from them. I called them on Wednesday and they stated the parts came in and would have someone call me. Again, another day went by and no one called. I had to call back in where they told me they could not come out until Tuesday or Wednesday of the following week and would put us on the 1st stop at 8am. We scheduled for Tuesday. 8:20am came by and no word. I called and asked if someone was coming and the lady stated the service guy had to stop by the parts store to pickup the parts and then would head our way. The guy finally showed up at 8:45am. Mind you, I was advised the previous week by 2 people the parts were in and they already had them on hand. After the service guy installed the 2 switches which took about 10 -15 min, he started on the transformer. After we swapped out the transformer, he proceeded to advise us that it was not the transformer but most likely something with the internal wiring and they would have to pull the built in fridge out and start to tear things apart to find out where the break in the wire was bad. We did not want to spend the money on that. They ended up billing us $400 for 2 switches. I spoke to the manager and he stated they don't charge by the hour, just what the billing time states for the parts. I asked him for a breakdown of labor and parts and he stated they don't do invoices that way. I would assume it is THEIR way of covering all the labor they did on our fridge for something that did not need to be replaced which they misdiagnosed from the beginning. Now, here comes more horrible service: I looked under the fridge to see how things were put back as I had a bad feeling after what they did on the above. The service guy only put 1 screw back on to hold the cover plate. He did not put the other 2 screws on. After I took the cover plate off, the service guy did not put the transformer cover back on as well. He shoved it back under the fridge and put all the screws under the fridge laying on the ground. Every time you call this place, they asked you how they can put a smile on your face. What a joke. I would never use this company nor recommend them. They did not finish the job and wasted our time/money.

    ACE Cooling, Heating, Plumbing and Electrical

    ACE Cooling, Heating, Plumbing and Electrical

    (645 reviews)

    I had a great experience with ACE, considering the circumstances. My AC went out late on Sunday…read morenight, and after calling a few different companies, I couldn't find anyone who was available. I called ACE, and Stuart was at my house within 25 minutes. Stuart took the time to explain everything to me and made sure I thoroughly understood my options. He was incredibly professional, knowledgeable, and kind. Unfortunately, my entire unit needed to be replaced, but Stuart was able to schedule the installation for the very next day. On Monday, Nate was at my house first thing in the morning. He was also very professional and took the time to explain what to expect throughout the process. He kept me informed and communicated with me the entire time. I was back in my house with working AC by early afternoon. What was a pretty costly and unfortunate experience was made much better by having the privilege of working with guys like Stuart and Nate. Their professionalism, kindness, and communication made a stressful situation much easier. I've already shared my experience with a few friends, and I will definitely be back to ACE for any future service needs. I highly recommend them!

    I contacted this company about a month ago to help my clients, who are new homeowners, with…read moreelectrical repairs. The technician was friendly, but communication after that has been terrible. The permit process has dragged on, and every time I call for an update, no one seems to know what's going on. I've also asked the office to contact my clients directly, but no one has followed up. Very frustrating experience. I would not recommend this company.

    Hero ac & Heat - Satisfied man cave customer in Maricopa Az

    Hero ac & Heat

    (4 reviews)

    Our AC never cooled the house evenly and started struggling as temperatures warmed up in 2023. The…read morekids' rooms were cold while the rest of the house stayed hot. I had four local companies come out. Three told me the uneven cooling was simply because it was a manufactured home and "that's just how it is." Their bids ranged from 3- to 5-ton units for our 2,300-square-foot home, all larger than our existing 2.5-ton system, with widely varying prices. Before making a decision, a friend recommended Hero AC & Heat. Sam and Victor came out, thoroughly evaluated the system, and clearly explained why the house cooled unevenly and how it could be fixed. Their proposal offered the best value by far. They installed a new 5-ton unit in a better location and redesigned the ductwork for balanced airflow. With the Nest thermostat and remote sensors, every area of the house now stays within 1 degree of the main thermostat. Our home has never been this comfortable, and our summer electric bill dropped by about 20%. I can't recommend Hero AC & Heat enough! Outstanding customer service, honest and affordable solutions, and top-quality workmanship.

    My AC was about 18 years old (purchased home 5 years ago)…read more It was still trucking along but wasn't cooling as much as I wanted now that the heat was starting to come. I contacted hero based on their reviews & I was not disappointed. I was able to schedule an app within the week & Thomas the tech came by & was able to give me an honest opinion on my unit. It was low on coolant & I had a leak up in the attic that thankfully did not travel and damage the house. Since my unit was old they no longer make coolant for it & parts would have been just as much to replace as a brand new unit. So I opted for a new unit, didn't feel any pressure by them & the next day I was happy that they came and installed it in less than 3 hours. The team was amazing & my house has never felt better now that the heat is here. I highly recommend Hero They were so accommodating even helping with my dogs while I was at work. Such kind and honest people! They even offer financing if you do not want to pay upfront. Thanks so much everyone at Hero.

    Mario's Home Repair's - hvac - Updated October 2026

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