Public Service Warning-Do Not Use This Business! -Repost
5/10/2021
I have never written an online review. If I'm not happy with an establishment, I usually just don't go back. I am posting this review more as a public service than a gripe. I took my boat motor to this establishment having given both verbal (to the employee that took possession of my boat) and written (email) instructions as to the work to be done. I tried multiple times to speak with the service people, messages left.... no return call for 2 weeks. Then, I got a call that my boat was done. When I picked it up some of the requested work was not done. What had been done was; a computer diagnostic scan, 3 spark plugs were replaced and the impeller pump was replaced. For this I was charged just shy of $800.00. I guess I should have taken the time too read other reviews before I brought my boat in. I will not have maintenance work done by these people in the future.
Repost-I am extremely disappointed with Marine Blue's lack of service. My boat/motor sat for almost 3 weeks before I went and took it out of there. They started some work and kept telling me they would send me a quote to authorize the work. I waited and emailed them to start the work and I would still like to receive the quote. No response. I called and emailed more that first week and kept waiting for something, anything. I went to see them the following week to inquire. I was told they are very busy. That's fine, I understand but I simply need you to communicate back to me. I was told face to face that it might be 2-3 more weeks before they can work on it as I was not a priority. That's what you tell customers??? You are not a priority? And the owner Todd avoided any contact with me while I was there. He saw me when he entered the office and slipped out another door to avoid me. If you are busy, I understand. Just tell me UPFRONT how long it may take and not because I'm not a priority. But I left there asking them to keep me posted. A whole week went by and I heard nothing from them. Todd called me the following Monday and told me what was needed and said they would send me a quote to authorize the work. I called the next day and asked about the quote and they said they were busy. I feel like they were punishing me because I kept checking in with them to acquire what they continually told me they would do. So 2 days shy of having my boat there for 3 weeks, I went and pulled my boat out of there. I had to pay them a lot for what they claimed to have done to date, which wasn't very much. As I was leaving, the owner Todd was outside, He didn't acknowledge me at all. They did not care, did not follow through, did not communicate and told me twice "You are not a priority" I was able to get a quote in 5 minutes and an appointment over the phone from another marina the next day. I will make sure that all of the friends and associates I know from 3 different local bass organizations know how Marine Blue treats customers. I would have been a very loyal customer for years to come, had I been treated like a customer.
Repost-TERRIBLE SERVICE!, it took several calls to order one part. The owner then placed me on speaker phone when I called back and stated all the employees were listening after I voiced my concerns about their lack professionalism, and then wanted my credit card info while on speaker phone. They even asked Nate the boat lift repair person in my area to not work on my boat lift, he felt obligated as they give him work. My good friend shared a similar experience with this dealer and said he had trouble ordering a part as well and that they were overpriced. AVOID spending your money here.
Thank you to the Community for posting Real reviews and Not supporting this Business.
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