If you're shopping for a vehicle, I highly recommend asking for Justin. He's patient, thorough, and…read moretakes the time to understand exactly what you're looking for. He genuinely wants to help you find a vehicle that best fits your needs rather than simply making a sale. Excellent customer service and an overall great experience!

I struggled with Hendrick dealerships in the southeast until I found Michael M., and the team at…read moreStevenson-Hendrick Toyota Jacksonville! Let me start by saying I am a challenging customer--very particular--and experienced with vehicle sales. Michael and the team at Stevenson-Hendrick Toyota Jacksonville were the ONLY Hendrick dealership within 200 miles of my address that were willing to listen, to slow down, to work the deal, and make Magic Happen! On a scale of one to ten, this dealership goes to Eleven! I'd have the management of this Hendrick Dealership an area trainer! There's something different and unique that Michael M. and the team at Stevenson-Hendrick Toyota Jacksonville are doing; And the rest of the Hendrick automotive dealerships could sure stand to learn from them! One happy customer tells 10 people. One disappointed customer tells 100. This is simple sales 101. Michael and the entire team in New Bern are a near perfect example of this (check my other Hendrick reviews). If you are shopping Hendrick, I'd go straight to New Bern and ask for Michael M! You'll drive away happy, and ready to roll!

First off, I have owned Subaru vehicles for many years. I had a great experience this past week…read more(Thursday) with this dealership, got the vehicle (2026 Crosstrek Wilderness) the wife and I wanted, got a great price, got a great trade in price, they made it easy. Allen/Shawn and other members of the Sport Durst Subaru of Jacksonville made it a great experience. All of them are personable, professional, and knowledgeable. The next day I had a few questions on some of the new features on the car that we purchased the day before and within minutes I was set. I had such a great experience, I turned around on Friday morning and traded in my travel car a 2021 Subaru Outback for a 2026 Outback Wilderness that they had in the showroom. As the customer I got a great deal, great price, got top dollar for my trade-in.

I've bought my fair share of cars throughout my life, and sold them too. I hate fluff, pomp, and…read morepageantry. I like to be able to walk into a dealership, say exactly what I'm looking for, and feel like the dealership as a whole is working to meet that goal. Highly recommend this dealership, the brand they represent, and the caliber of person working there from top to bottom.

Nice to be able to talk to a local business owner on site..the Brown's and National Dodge are…read moreawesome.

Update: After bringing the issue to Robbie Yates, the issue has been resolved. Robbie was…read moreaccountable, candid, and resolute in his actions. Robbie was true to his word and communicative as he worked to resolve the issue. I am very grateful for Robbie's help in resolving the issue. Buyer BEWARE. After purchasing a vehicle from this dealership, it lost all power and required being towed to the dealership within 2.5 months of purchasing it. Upon having the vehicle towed, the service department did not confirm receipt of the vehicle and was unreachable by phone. After weeks of having the vehicle, the service department provided minimal communication. After following up numerous times we were provided multiple reports of conflicting information of what was wrong with the vehicle. When we asked to speak with management, management was "in a meeting" and did not return our call. After following up again, we were told by a service representative to come to the dealership to have a meeting with service and sales to discuss trading the car in or the dealership buying the vehicle back. Upon arriving to the meeting, management was unaware of the meeting we were asked there for. The service manager shared incorrect information about what had been done to diagnose the problem and was corrected by the service representative, and at multiple points conflicted information that had been previously been shared. Ultimately, the service manager was unable to give a plan for diagnosis or timeline for repair. We then met with the Vice President of Operations after asking to return the vehicle. The Vice President asked to "earn our trust back" and promised to "communicate with us every step of the way," and call us within two days with a solution or update. No communication has been received - silence. The vehicle has been in the shop for over a month at this point. This does not appear to be a one off situation with this dealership. If you look through the reviews, you will find a review from Qubanae Hudson, that is disturbingly similar to my experience. Do not ignore the concerning reviews of this establishment. Please save yourself the headache and go elsewhere.

We came here after being poorly treated by another dealership. We wanted to trade in my husbands…read moreleased Tundra and purchase a new truck. Brennan greeted us and talked with us to see how he could help. In the end we purchased a very gently used 4x4 Diesel F-250 SuperCab. We were were so pleased with the service we received that I decided to trade in my RAV4 as well. Brennan took the time to explain all the various finance options as well as run different scenarios for us. In the end we decided on the 0% interest option. I am enjoying my 2020 Ford Edge. The customer service at Sanders Ford has made us a Ford family once more.

Dropped off my F150 on Fri PM for a Sat appointment. On Mon I get a call to order parts. On Tues…read moreI get a call the truck is fixed. I pick up the truck and the check engine light is on. I arrange a ride home and get a call on Wed the truck is ready a ground wire on a part they fixed was loose.

My first time coming to C-Side Auto. Had a check engine light with a P0456 Code. I tried to fix…read moreit once before but no luck. Decided to take to a mechanic and chose C-Side based on high customer reviews. They were pretty busy when I arrived and I did not have an appointment, so I waited for a bit while they diagnosed my issue. During that wait here is what I observed: 1. I watched a young lady come into the shop explaining she thought she needed to replace all four of her tires. Mechanic went outside and examined her car and came back and told her that her rear tires were in great shape but front tires were badly worn. He explained why there was a difference in wear between front and rear tires (not rotating them and her car was FWD). Then showed her options that made sense for her situation. He could have easily sold her four new tires costing her hundreds more. 2. I observed a customer who had already dripped his jeep off at C-Side and had an initial repair estimate of over $1700, come in and be told that once they tore down his clutch (or maybe his transmission) they were able to determine they did not need to replace some of the parts they thought they needed to. Instead of 1700+ dollars he paid a little over 600. 3. i watched how the manager communicated with his mechanics, this man seemed to have situational awareness on every pending job in the shop and was extremely efficient at managing their time and resources. I was really impressed at his active engagement. There is a good chemistry on that team. 4. For my own vehicle, they isolated the issue (cracked hose) and had it repaired pretty quick. They smoke tested a second time just to be sure. From start to finish, me dropping off on a busy day with no appointment, was about 4 hours. A nice little touch, when I was driving over there, my tire pressure sensor came on. When I left I noticed they had put air in my tires. I never mentioned or asked them to do this, they just did. Little things like that matter. All in all, these folks are honest, thorough, and efficient. You really don't see this kind of auto repair service at many places, especially around here. They earned my trust and my future business.

Bought a car there about a year ago. First week the spark plugs went out. They changed them out and…read morepaid for it, sweet, me thinking I should be good on spark plugs for the next at least year. NOPE 3 months later spark plugs go out again. Mind you I've done nothing but drive from work to home and basic errands. After a year I've changed them 5 TIMES. I can't afford to get a new car cause I paid in full. Can't blame them for the car not working but I will blame them for selling me a shitty car.

I will start out with the good. The work was done and everything seems to be working as it should…read morebut it did take an additional visit to the service department. The communication definitely needs work. I initially dropped my car off at 7:30 am on a Friday, at 4:45 I hadn't heard anything about picking up my car, so I decided to give them a call. I was told part of the work had been done but they had to order parts and my vehicle would be ready until Saturday. Saturday, I didn't hear anything, so at 2:00 in the afternoon, I called to be told that the wrong parts were sent and my vehicle wouldn't be done until Tuesday. I was fine with that but Tuesday came along and I never got a call and once again I called them. When I picked up my car there was a sticky mist on my car, at the time I thought it was tree sap. I took it to the car wash and the spots just smudged it. Went home and my husband identified it as oil. They misted my car with oil and left it for me to clean. After a few days, I wasn't able to adjust my mirrors or use my driver's preset. I called the service department and had to make another appointment. Once again, I dropped my car off at 7:30 and once again, I heard nothing until I called at 3:30 in the afternoon. I had to call at least 7 times before I actually got to talk to a person. The service manager went back to check on the process and that is when the mechanic worked on my vehicle, which by the way took 5 minutes. The purpose of this review is not to slam Marine Chevrolet but to make a point that there is a real need to improve the communication between the customer and service department.

The other reviews speak for themselves. This dealership called ME about 2 cars available. I tell…read morethem i'm going to be there when I get off at 330. I show up on time and the tell me they sold one 5 minutes before we got there and the other vehicle they bring out is FILTHY. No communication on their end whatsoever about the other vehicle being looked at, test driven, or purchased until i arrived. Just a total waste of time. I was told that you can put a deposit to hold a vehicle yet no one offered that option to me when they called ME about the vehicles. I was fine not getting anything from here i'm going to go to wilmington or raleigh where salesmen are more professional. Just save yourself the time and drive the hour or two to wilmington or raleigh for a better experience.

I used to sell cars so I tend to irritate the salespeople and finance humans in vehicle…read moretransactions. I drive a hard bargain and like to check the numbers. I've bought two cars from Hyundai of Jacksonville. One purchase and one lease. Let's go over it. First transaction was a sale of a 2024 Kona in February 2024. We did buy the warranty that time and have used it since. The negotiations weren't too hairy. Wally, the finance guy was great, and service has been going smooth. There was a leaf stuck in the air filter after one of the oil changes making a ruckus as we drove away. Turned the car around and they fixed it on the fly. Easy. Just leased a 2025 Santa Fe today. Anna was our sales human and she was one of my absolute favorites. I went in a month ago to scope it out. I gave her my number to have on hand and she let me be. No aggressive reaching out. I told her I would be back near the end of April and she didn't pester me once. I had a free moment today which has been rare and decided to walk-in. I stomped around the lot a second and texted the number she gave me. She was out within seconds. Patient and ready to help me make the deal. I sent her back 7x to run the numbers in different scenarios and negotiate some things. No bs - she was one of my favorite sales humans to work with. Glowing review for Anna. We had Wally run the paperwork for us again and he was fantastic - as always. The whole team worked to run the numbers in a way that would make the sale. We have a service appointment for the Kona there tomorrow. I have no doubt it will go well. Hyundai has some competitive vehicles on the market and we have been very happy with them. Go see Anna and let her help you see what you can do. Pro tip: never accept that first paper. Know what would benefit you in this deal and don't be afraid to ask for it. Don't be afraid to say no. Tipping my hat to Hyundai of Jacksonville - I didn't have to play any games to make a deal. I appreciate that.

I had the best experience with Riley! It was my first time buying my own car and I had a lot of…read moreanxiety. He was so easy to get in touch with, and made the process so smooth. He did great at helping me find a perfect fit. I'd like to thank him and Wally for helping me understand what exactly I was getting and feeling comfortable and confident in what I was signing. Amazing team, and I love my new car!

I got my first movie-style pushy car salesman experience... Flamboyant suit and all…read more Chose the car that I should get... Verbal handcuffs on a merry-go-round to the max... The people in the cubicle next to me chuckling... Wing man-boss person's spiel crumpling me into despair... Quote of the event "Oh it's ok if it gets repo-ed later..."

It was a scam... and it was disappointing, because we're actually in the market for a second car…read moreand probably would have considered purchasing here if they'd been honest :/ But after reading some of the other reviews, it's probably for the best.

We just purchased a vehicle for our daughter at OCMC. These folks are wonderful! David was our…read moresalesman and he was outstanding! We received a fair price for our trade and the purchase price on the new vehicle was fair. The entire office staff was very personable and kind. We spent several hours with all of them due to forgetting we had a lock on our credit. They were very patient and accommodating through the entire process. I would highly recommend them and will definitely visit there first when looking for a used vehicle.

This would have been a five-star review if it was strictly for Onslow County Motors. I purchased my…read moreJeep Wrangler a couple of weeks ago, and love it. Working with OCM, and with Gary, was great. The price was fair, the trade in for my old vehicle was more than fair. I would highly recommend them. That said, when you make your purchase, pay cash or arrange your own financing. I was under the impression OCM had in-house financing; they do not. The financing goes through a sleazy, sketchy, dishonest outfit called Lendmark Finance. This is a cheap, storefront "payday loan" company. These people lied to me left and right. The application was done on a "docu-sign" program where you click to sign. I was told I would get hard copies, but those only came by email later. On one screen, the woman said, "This is so you can pay online." When I looked at the hard copies later, I realized what I had "signed" for was some worthless Autoplus service that cost $600! And somewhere along the way, I evidently "signed" for Involuntary Unemployment Insurance. I would definitely not have knowingly purchased this because most of my income is from retirement, not current employment. Page after page, lie after lie! If, for whatever reason, you must deal with Lendmark, DO NOT USE THE DOCU-SIGN PROCESS!! Insist on paper copies, sign only the paper copies, and read EVERY SINGLE WORD of what you are signing! As I said, I loved working with OCM. But, unfortunately, we are often known by the company we keep. And Onslow County Motors, in Lendmark Finance, you are running with some very, very sleazy company.

Shes happy, Sales rep was lacking... standing for 15 min before being asked to take a seat,…read moredropping vehicle off to get it tinted and being told i would recieve a call when it was completed... never recieved call.... had to call dealership and be informed "joe" was with a customer but i could go pick up my car from tint wizard....but she loves the car and thats all that matters... oh forgot to mention when I went to pick up the BMW it wasnt even under a name so ANYONE COULD HAVE PICKED IT UP......oh yeah Joe cant hear well so be mindful of talking to him on the phone... and in perso

Kevin is a great salesman. However...the finance folks??…read more Really?? I SO hate the games they feel they have to play. Waiting, waiting, waiting, waiting, waiting, waiting.... (No one else here buying a car) You really spoil the whole situation. Feeling VERY annoyed!