We went looking for a 2026 RAV4. They had none in stock due to the high demand. Brandon, our…read moresalesperson, was eventually able to locate the model and color that we wanted. It took some time for them to get it, but Brandon kept us informed all the way. We had some trouble with the multimedia touch screen. We were not able to create an account to get it working. Brandon connected us with an expert at Toyota who was able to sort it all out. I highly recommend this dealership as they provided us with excellent customer service and I especially appreciate Brandon for going the extra mile, making sure that we were happy with our purchase.

Super pushy, which is understandable but also quite moody salesman. Wouldn't recommend unless you…read moreknow a lot about the process. Try Auto Wholesale in Wilmington for an honest group of guys that will actually find you a deal.

I don't know about other's experience but mine was amazing. Big ups to Allen, Elliot, and Macon. I…read morewould best describe them as a small dealership with big hearts. Allen and I negotiated back and forth for about a week, came up with a great lease number, which at the last minute I flipped into a buy. Everything was calm and cordial and trust me I prompted several back and forth with Elliot the finance manager, young, bright and reasonable. Once the deal was made and the papers were signed then we got to sit with Macon, the sure you're happy man. My wife would call him a teddy bear but she's not writing this. By far my best new car buying experience ever! Ever! I won't give particulars but do your research, know what you want, and how much you want to pay and if it's possible they'll work it out for you, or at minimum get darn close. HIGHLY RECOMMENDED!

First off, I have owned Subaru vehicles for many years. I had a great experience this past week…read more(Thursday) with this dealership, got the vehicle (2026 Crosstrek Wilderness) the wife and I wanted, got a great price, got a great trade in price, they made it easy. Allen/Shawn and other members of the Sport Durst Subaru of Jacksonville made it a great experience. All of them are personable, professional, and knowledgeable. The next day I had a few questions on some of the new features on the car that we purchased the day before and within minutes I was set. I had such a great experience, I turned around on Friday morning and traded in my travel car a 2021 Subaru Outback for a 2026 Outback Wilderness that they had in the showroom. As the customer I got a great deal, great price, got top dollar for my trade-in.

Nice to be able to talk to a local business owner on site..the Brown's and National Dodge are…read moreawesome.

Update: After bringing the issue to Robbie Yates, the issue has been resolved. Robbie was…read moreaccountable, candid, and resolute in his actions. Robbie was true to his word and communicative as he worked to resolve the issue. I am very grateful for Robbie's help in resolving the issue. Buyer BEWARE. After purchasing a vehicle from this dealership, it lost all power and required being towed to the dealership within 2.5 months of purchasing it. Upon having the vehicle towed, the service department did not confirm receipt of the vehicle and was unreachable by phone. After weeks of having the vehicle, the service department provided minimal communication. After following up numerous times we were provided multiple reports of conflicting information of what was wrong with the vehicle. When we asked to speak with management, management was "in a meeting" and did not return our call. After following up again, we were told by a service representative to come to the dealership to have a meeting with service and sales to discuss trading the car in or the dealership buying the vehicle back. Upon arriving to the meeting, management was unaware of the meeting we were asked there for. The service manager shared incorrect information about what had been done to diagnose the problem and was corrected by the service representative, and at multiple points conflicted information that had been previously been shared. Ultimately, the service manager was unable to give a plan for diagnosis or timeline for repair. We then met with the Vice President of Operations after asking to return the vehicle. The Vice President asked to "earn our trust back" and promised to "communicate with us every step of the way," and call us within two days with a solution or update. No communication has been received - silence. The vehicle has been in the shop for over a month at this point. This does not appear to be a one off situation with this dealership. If you look through the reviews, you will find a review from Qubanae Hudson, that is disturbingly similar to my experience. Do not ignore the concerning reviews of this establishment. Please save yourself the headache and go elsewhere.

We came here after being poorly treated by another dealership. We wanted to trade in my husbands…read moreleased Tundra and purchase a new truck. Brennan greeted us and talked with us to see how he could help. In the end we purchased a very gently used 4x4 Diesel F-250 SuperCab. We were were so pleased with the service we received that I decided to trade in my RAV4 as well. Brennan took the time to explain all the various finance options as well as run different scenarios for us. In the end we decided on the 0% interest option. I am enjoying my 2020 Ford Edge. The customer service at Sanders Ford has made us a Ford family once more.

I brought my vehicle in for a recall repair, took 6 months to make that appointment, due to their…read moreexplanation of having one vehicle to rent out to everyone that needs a warranty repair. My experience with the service department was extremely frustrating. While my vehicle was in the shop, for the warranty recall, I was informed I needed a new battery and a purge valve replacement, and provided with a price. I opted to replace the battery and advised Ally I would call back in a few short weeks to schedule the purge valve. A few weeks later I made the appt for the purge valve and Ally sent a text with the cost which was 60% higher than what I was quoted. I was advised if I approved the work while the vehicle was in the shop for the warranty repair I would not have been charged the additional labor. This was never explained to me, had I known this I would have likely had the repair done that day. Instead I was put in a position where I was penalized due to lack of transparency. To make matters worse, after questioning the price increase and asking for clarification, I received no response, I then sent a follow-up email to Ally and the service manager, Steve Flores, to which I did not receive a response from either. The lack of communication, and follow-up has been just as disappointing as the pricing inconsistency.

Bought a car there about a year ago. First week the spark plugs went out. They changed them out and…read morepaid for it, sweet, me thinking I should be good on spark plugs for the next at least year. NOPE 3 months later spark plugs go out again. Mind you I've done nothing but drive from work to home and basic errands. After a year I've changed them 5 TIMES. I can't afford to get a new car cause I paid in full. Can't blame them for the car not working but I will blame them for selling me a shitty car.

My first time coming to C-Side Auto. Had a check engine light with a P0456 Code. I tried to fix…read moreit once before but no luck. Decided to take to a mechanic and chose C-Side based on high customer reviews. They were pretty busy when I arrived and I did not have an appointment, so I waited for a bit while they diagnosed my issue. During that wait here is what I observed: 1. I watched a young lady come into the shop explaining she thought she needed to replace all four of her tires. Mechanic went outside and examined her car and came back and told her that her rear tires were in great shape but front tires were badly worn. He explained why there was a difference in wear between front and rear tires (not rotating them and her car was FWD). Then showed her options that made sense for her situation. He could have easily sold her four new tires costing her hundreds more. 2. I observed a customer who had already dripped his jeep off at C-Side and had an initial repair estimate of over $1700, come in and be told that once they tore down his clutch (or maybe his transmission) they were able to determine they did not need to replace some of the parts they thought they needed to. Instead of 1700+ dollars he paid a little over 600. 3. i watched how the manager communicated with his mechanics, this man seemed to have situational awareness on every pending job in the shop and was extremely efficient at managing their time and resources. I was really impressed at his active engagement. There is a good chemistry on that team. 4. For my own vehicle, they isolated the issue (cracked hose) and had it repaired pretty quick. They smoke tested a second time just to be sure. From start to finish, me dropping off on a busy day with no appointment, was about 4 hours. A nice little touch, when I was driving over there, my tire pressure sensor came on. When I left I noticed they had put air in my tires. I never mentioned or asked them to do this, they just did. Little things like that matter. All in all, these folks are honest, thorough, and efficient. You really don't see this kind of auto repair service at many places, especially around here. They earned my trust and my future business.

Michael did an excellent job getting the best deal for me on my brand new/used car!! Great service!read more

The other reviews speak for themselves. This dealership called ME about 2 cars available. I tell…read morethem i'm going to be there when I get off at 330. I show up on time and the tell me they sold one 5 minutes before we got there and the other vehicle they bring out is FILTHY. No communication on their end whatsoever about the other vehicle being looked at, test driven, or purchased until i arrived. Just a total waste of time. I was told that you can put a deposit to hold a vehicle yet no one offered that option to me when they called ME about the vehicles. I was fine not getting anything from here i'm going to go to wilmington or raleigh where salesmen are more professional. Just save yourself the time and drive the hour or two to wilmington or raleigh for a better experience.

I had the best experience with Riley! It was my first time buying my own car and I had a lot of…read moreanxiety. He was so easy to get in touch with, and made the process so smooth. He did great at helping me find a perfect fit. I'd like to thank him and Wally for helping me understand what exactly I was getting and feeling comfortable and confident in what I was signing. Amazing team, and I love my new car!

I used to sell cars so I tend to irritate the salespeople and finance humans in vehicle…read moretransactions. I drive a hard bargain and like to check the numbers. I've bought two cars from Hyundai of Jacksonville. One purchase and one lease. Let's go over it. First transaction was a sale of a 2024 Kona in February 2024. We did buy the warranty that time and have used it since. The negotiations weren't too hairy. Wally, the finance guy was great, and service has been going smooth. There was a leaf stuck in the air filter after one of the oil changes making a ruckus as we drove away. Turned the car around and they fixed it on the fly. Easy. Just leased a 2025 Santa Fe today. Anna was our sales human and she was one of my absolute favorites. I went in a month ago to scope it out. I gave her my number to have on hand and she let me be. No aggressive reaching out. I told her I would be back near the end of April and she didn't pester me once. I had a free moment today which has been rare and decided to walk-in. I stomped around the lot a second and texted the number she gave me. She was out within seconds. Patient and ready to help me make the deal. I sent her back 7x to run the numbers in different scenarios and negotiate some things. No bs - she was one of my favorite sales humans to work with. Glowing review for Anna. We had Wally run the paperwork for us again and he was fantastic - as always. The whole team worked to run the numbers in a way that would make the sale. We have a service appointment for the Kona there tomorrow. I have no doubt it will go well. Hyundai has some competitive vehicles on the market and we have been very happy with them. Go see Anna and let her help you see what you can do. Pro tip: never accept that first paper. Know what would benefit you in this deal and don't be afraid to ask for it. Don't be afraid to say no. Tipping my hat to Hyundai of Jacksonville - I didn't have to play any games to make a deal. I appreciate that.

I got my first movie-style pushy car salesman experience... Flamboyant suit and all…read more Chose the car that I should get... Verbal handcuffs on a merry-go-round to the max... The people in the cubicle next to me chuckling... Wing man-boss person's spiel crumpling me into despair... Quote of the event "Oh it's ok if it gets repo-ed later..."

It was a scam... and it was disappointing, because we're actually in the market for a second car…read moreand probably would have considered purchasing here if they'd been honest :/ But after reading some of the other reviews, it's probably for the best.

We just purchased a vehicle for our daughter at OCMC. These folks are wonderful! David was our…read moresalesman and he was outstanding! We received a fair price for our trade and the purchase price on the new vehicle was fair. The entire office staff was very personable and kind. We spent several hours with all of them due to forgetting we had a lock on our credit. They were very patient and accommodating through the entire process. I would highly recommend them and will definitely visit there first when looking for a used vehicle.

This would have been a five-star review if it was strictly for Onslow County Motors. I purchased my…read moreJeep Wrangler a couple of weeks ago, and love it. Working with OCM, and with Gary, was great. The price was fair, the trade in for my old vehicle was more than fair. I would highly recommend them. That said, when you make your purchase, pay cash or arrange your own financing. I was under the impression OCM had in-house financing; they do not. The financing goes through a sleazy, sketchy, dishonest outfit called Lendmark Finance. This is a cheap, storefront "payday loan" company. These people lied to me left and right. The application was done on a "docu-sign" program where you click to sign. I was told I would get hard copies, but those only came by email later. On one screen, the woman said, "This is so you can pay online." When I looked at the hard copies later, I realized what I had "signed" for was some worthless Autoplus service that cost $600! And somewhere along the way, I evidently "signed" for Involuntary Unemployment Insurance. I would definitely not have knowingly purchased this because most of my income is from retirement, not current employment. Page after page, lie after lie! If, for whatever reason, you must deal with Lendmark, DO NOT USE THE DOCU-SIGN PROCESS!! Insist on paper copies, sign only the paper copies, and read EVERY SINGLE WORD of what you are signing! As I said, I loved working with OCM. But, unfortunately, we are often known by the company we keep. And Onslow County Motors, in Lendmark Finance, you are running with some very, very sleazy company.

Shes happy, Sales rep was lacking... standing for 15 min before being asked to take a seat,…read moredropping vehicle off to get it tinted and being told i would recieve a call when it was completed... never recieved call.... had to call dealership and be informed "joe" was with a customer but i could go pick up my car from tint wizard....but she loves the car and thats all that matters... oh forgot to mention when I went to pick up the BMW it wasnt even under a name so ANYONE COULD HAVE PICKED IT UP......oh yeah Joe cant hear well so be mindful of talking to him on the phone... and in perso

Kevin is a great salesman. However...the finance folks??…read more Really?? I SO hate the games they feel they have to play. Waiting, waiting, waiting, waiting, waiting, waiting.... (No one else here buying a car) You really spoil the whole situation. Feeling VERY annoyed!