I would not even give this dealership a one but the computer forces me to. I have a ford truck, the AC stopped working, I took it to a garage here in town, was told it was the compressor and that it would cost $1400, I paid the money, the AC worked for a couple months, when it quit, I took it back, I was then told that it was the evaporator core and that this garage was not equipped to service that type of repair at their center. I was not happy to say the least, I just paid $1400 to have AC and it didn't even work very long, warranty didn't apply. So I took it to the dealer, thinking they would be better, explained to them my situation and how I felt as if I had been scammed and that I am not sure what is wrong with the truck or if the original problem was fixed. They told me I needed the evaporator core, and I agreed to pay $1300 to have it repaired, they called me while repairing to ask if I wanted to replace a $70 filter while they had the dash off, I said sure. This was in the fall. I picked up my truck, it blew cold air, but it was starting to get cold outside, so I never used it much, six months later, it is now June temps of 100, when I drive the truck in town the air is barley cold, but on the freeway it is cold. I took it back today, I was then told that it is now the compressor and that I would have to pay $1700 to have it fixed, I was livid, why didn't they fix it right in the first place, it has been six months but who uses the AC in the winter? they proceeded to tell me that I ORDERED THE EVAP CORE and that they didn't diagnose the truck because they charge $100 to do that. first thing, WHY would I, a person who has zero knowledge of mechanics order a part? and why would I believe the previous mechanic that I believe ripped me off? why would they? so I went to Lejeune Lincoln and picked up my truck, very upset, and NOW, the AC don't work AT ALL!!!! not even on the freeway. its a sad day when my husband has served in Afghanistan for the last year and saved as much money as we could only to have it taken by these kind of people, there was zero empathy, there was nothing, blank stare, even had the nerve to tell me they remembered me calling in to order the part. Its ridiculous, and even after telling me that they charge a $100 diagnostic fee, they diagnosed it today and charged me ZERO, and don't think that is a favor, because it isn't, they still have $1300 of my money and my AC is blowing hot air in less than six months time!!!! this place is a FRAUD!!!! The service manager Keith would not answer me when I asked him is this was his wife, how would he feel. Heartless, cold and ripping off the men and women in the military, profiting from the sweat of our armed forces is about as low as you can get. DONT WASTE YOUR TIME OR MONEY!!! read more
