I struggled with Hendrick dealerships in the southeast until I found Michael M., and the team at…read moreStevenson-Hendrick Toyota Jacksonville! Let me start by saying I am a challenging customer--very particular--and experienced with vehicle sales. Michael and the team at Stevenson-Hendrick Toyota Jacksonville were the ONLY Hendrick dealership within 200 miles of my address that were willing to listen, to slow down, to work the deal, and make Magic Happen! On a scale of one to ten, this dealership goes to Eleven! I'd have the management of this Hendrick Dealership an area trainer! There's something different and unique that Michael M. and the team at Stevenson-Hendrick Toyota Jacksonville are doing; And the rest of the Hendrick automotive dealerships could sure stand to learn from them! One happy customer tells 10 people. One disappointed customer tells 100. This is simple sales 101. Michael and the entire team in New Bern are a near perfect example of this (check my other Hendrick reviews). If you are shopping Hendrick, I'd go straight to New Bern and ask for Michael M! You'll drive away happy, and ready to roll!

Right from the start the sales guy we dealt with was rude and dismissive. He acted like he didn't…read moreeven want to deal with us, I guess bc we weren't buying a brand new vehicle. But we did get a 2019 Ram 1500. And had an issue with the truck miss firing and it happened within the first 30days and they refused to fix the issue, even though it was clearly supposed to be covered under the 30 day warranty. Instead they wanted to charge us $981 to replace the plugs. I wouldn't recommend this place to anyone. Every time I've been to this dealership it's been a horrible experience, should have done like we did last time and just left without buying anything from them.

Update: After bringing the issue to Robbie Yates, the issue has been resolved. Robbie was…read moreaccountable, candid, and resolute in his actions. Robbie was true to his word and communicative as he worked to resolve the issue. I am very grateful for Robbie's help in resolving the issue. Buyer BEWARE. After purchasing a vehicle from this dealership, it lost all power and required being towed to the dealership within 2.5 months of purchasing it. Upon having the vehicle towed, the service department did not confirm receipt of the vehicle and was unreachable by phone. After weeks of having the vehicle, the service department provided minimal communication. After following up numerous times we were provided multiple reports of conflicting information of what was wrong with the vehicle. When we asked to speak with management, management was "in a meeting" and did not return our call. After following up again, we were told by a service representative to come to the dealership to have a meeting with service and sales to discuss trading the car in or the dealership buying the vehicle back. Upon arriving to the meeting, management was unaware of the meeting we were asked there for. The service manager shared incorrect information about what had been done to diagnose the problem and was corrected by the service representative, and at multiple points conflicted information that had been previously been shared. Ultimately, the service manager was unable to give a plan for diagnosis or timeline for repair. We then met with the Vice President of Operations after asking to return the vehicle. The Vice President asked to "earn our trust back" and promised to "communicate with us every step of the way," and call us within two days with a solution or update. No communication has been received - silence. The vehicle has been in the shop for over a month at this point. This does not appear to be a one off situation with this dealership. If you look through the reviews, you will find a review from Qubanae Hudson, that is disturbingly similar to my experience. Do not ignore the concerning reviews of this establishment. Please save yourself the headache and go elsewhere.

First time having to write a review anywhere!! I'm honestly…read morebeyond frustrated at this point. I bought a car from National Dodge and in less than 41 days it had to be towed. Less than 40 days. That should never happen with a vehicle you just purchased. (Used or New) I've been dealing with Tony Farrior. From the beginning I told him I didn't want the vehicle anymore because of the issues. Instead of actually fixing the situation, I kept getting told "I'm working on it" or "tell me what you want and we'll make it happen." But every time I follow up, it's something different. Either no response at all, or now I suddenly "need a co-signer because of the price," or they "need something else" from me. Why are we talking about co-signers and new terms when the real issue is that the car broke down in under 40 days? Robbie Yates was very nonchalant. He continued to ask me "what's wrong now." He spoke with an attitude and didn't care to hear what I had to say as the customer. It feels like I'm being pushed into another deal instead of them taking responsibility for selling me a vehicle that couldn't even last two months without major problems.

they use to have decent sales reps, but in the last couple years they are trash. Their used car…read moreprices are fair deals at best, and refuse to negotiate and use the excuse volume

**Let me start by saying this has been the WORST car buying experience of my life. From start to…read morefinish, this dealership has been nothing but lies, runarounds, and unprofessional nonsense. Salesman Kevin told me my numbers 'looked good' -- meanwhile, EIGHT hard inquiries hit my credit report like I wasn't gonna check. Shady, dishonest, and unacceptable. Then I get the car, and the trunk is lopsided. Had to bring it back to get fixed. Mind you, I've only had the car a MONTH. Two weeks later, the paint starts peeling off. When I reached out, the dealership tried to push the blame onto Honda, claiming it was a recall issue. Funny how I called Honda directly -- NO RECALL on my car. So now y'all lying AND avoiding responsibility. I spoke to Manager Stephen, who swore he'd talk to his GM and call me back. Nothing but crickets since. THEN Hugo gets on the phone trying to cover for Kevin, being rude, dismissive, and flat out nasty. Little does Hugo know -- I recorded that entire conversation. The unprofessionalism was beyond anything I've ever experienced at a business. To make matters worse, Kevin tells me to book a service appointment for the paint. I show up, waste my time and gas, just for them to tell me 'there's nothing we can do.' So now you're playing with my money, time, AND patience. This dealership is straight-up ROTTEN. Terrible customer service, no accountability, and no respect for the people spending their hard-earned money here. ZERO stars if I could. And best believe, I'll be filing formal complaints with the Better Business Bureau (BBB) and the Attorney General's office. I have the recordings and the paperwork to back up every word of this. I wouldn't recommend this place to my worst enemy. First chance I get, this car's getting traded in or fixed by someone with actual integrity."**

It was a scam... and it was disappointing, because we're actually in the market for a second car…read moreand probably would have considered purchasing here if they'd been honest :/ But after reading some of the other reviews, it's probably for the best.

If you get one of the scratcher flyers in the mail and are wondering if it is a scam- IT IS! I…read morethink it's very pathetic to send out flyers claiming someone has won a $2500 cash prize in a community with many low income households and people who are living paycheck to paycheck and giving them false hope of getting cash they could desperately need, just for them to get nothing. I live in one of the cheaper apartment complexes in the area so I find it pretty calculated and intentional that they would send them there. I would never buy a vehicle here, because if they are willing to do something like that, they obviously do not care about their community and there's no telling what they would be willing to do just to make a sale. I understand it is a sales tactic, but in this economy, it is not the correct one. Do better.

Bought a car there about a year ago. First week the spark plugs went out. They changed them out and…read morepaid for it, sweet, me thinking I should be good on spark plugs for the next at least year. NOPE 3 months later spark plugs go out again. Mind you I've done nothing but drive from work to home and basic errands. After a year I've changed them 5 TIMES. I can't afford to get a new car cause I paid in full. Can't blame them for the car not working but I will blame them for selling me a shitty car.

My first time coming to C-Side Auto. Had a check engine light with a P0456 Code. I tried to fix…read moreit once before but no luck. Decided to take to a mechanic and chose C-Side based on high customer reviews. They were pretty busy when I arrived and I did not have an appointment, so I waited for a bit while they diagnosed my issue. During that wait here is what I observed: 1. I watched a young lady come into the shop explaining she thought she needed to replace all four of her tires. Mechanic went outside and examined her car and came back and told her that her rear tires were in great shape but front tires were badly worn. He explained why there was a difference in wear between front and rear tires (not rotating them and her car was FWD). Then showed her options that made sense for her situation. He could have easily sold her four new tires costing her hundreds more. 2. I observed a customer who had already dripped his jeep off at C-Side and had an initial repair estimate of over $1700, come in and be told that once they tore down his clutch (or maybe his transmission) they were able to determine they did not need to replace some of the parts they thought they needed to. Instead of 1700+ dollars he paid a little over 600. 3. i watched how the manager communicated with his mechanics, this man seemed to have situational awareness on every pending job in the shop and was extremely efficient at managing their time and resources. I was really impressed at his active engagement. There is a good chemistry on that team. 4. For my own vehicle, they isolated the issue (cracked hose) and had it repaired pretty quick. They smoke tested a second time just to be sure. From start to finish, me dropping off on a busy day with no appointment, was about 4 hours. A nice little touch, when I was driving over there, my tire pressure sensor came on. When I left I noticed they had put air in my tires. I never mentioned or asked them to do this, they just did. Little things like that matter. All in all, these folks are honest, thorough, and efficient. You really don't see this kind of auto repair service at many places, especially around here. They earned my trust and my future business.

he was very polite and eager and motivated and took his job seriously and professionally gave the…read morebest options to fit my needs and in all helped me get my brand new car,highly recommend this salesman.

I never do reviews low or like this but i bought a NEW 2026 Sentra and the aftercare service has…read morebeen nothing but horrible. The car seems good and some representatives (like Sebastion) are very good at what they do and are professionals in their work. The sales rep i got (Carter) made a bunch of promises and its been nothing but a headache with him since i gave him the check. I felt like i had to be very pushy to get the basic things he said was "no problem" before he got the check. I was a simple sale- i brought my daughter around to test drive- she picked and we bought (preapproved with bank). Then the second finance was done it has been a mess to get anything right. He (carter) doesn't respond to texts for days, then when he does respond he calls me a Ma'am, like we didnt talk a week and half ago. Sebastion had already taken care of my needs (since carter didn't respond). And if you try getting anyone on the phone there just be prepared to get transferred to voicemail. Worst service ever. I will not be purchasing here again. If i could revert the purchase i would and go elsewhere but that is not possible.

I had such a great experience, I had an oil change and they were so fair and respectful. I will…read morekeep using this service center!

Well ive seen all these reviews. I will say my salesperson was very helpful and knowledgable on…read morehis work. I went to look at a used car and it had a dead battery and a cracked windshield. My sales person is Philips "bear" Bell. Very humble guy and was very transparent with me and we went through a bunch of used cars and I ended up with a better deal with a new Honda civic!

Kudos Charles Arnold, a very low key and knowledgeable Salesperson. Never pushy with a sincere…read moredesire to Serve. Same can be said of Sale Manager Mr Bailey and Crystal of the Service Department. My 2024 Escape had a minor issue, Crystal took it in immediately, found a part had to be ordered so they put me in a 2026 Bronco loaner, and my vehicle was ready for pickup before noon the next day. No expense for any of this. All in all the most seamless and first class service I could ask for

I brought my vehicle in for a recall repair, took 6 months to make that appointment, due to their…read moreexplanation of having one vehicle to rent out to everyone that needs a warranty repair. My experience with the service department was extremely frustrating. While my vehicle was in the shop, for the warranty recall, I was informed I needed a new battery and a purge valve replacement, and provided with a price. I opted to replace the battery and advised Ally I would call back in a few short weeks to schedule the purge valve. A few weeks later I made the appt for the purge valve and Ally sent a text with the cost which was 60% higher than what I was quoted. I was advised if I approved the work while the vehicle was in the shop for the warranty repair I would not have been charged the additional labor. This was never explained to me, had I known this I would have likely had the repair done that day. Instead I was put in a position where I was penalized due to lack of transparency. To make matters worse, after questioning the price increase and asking for clarification, I received no response, I then sent a follow-up email to Ally and the service manager, Steve Flores, to which I did not receive a response from either. The lack of communication, and follow-up has been just as disappointing as the pricing inconsistency.

This would have been a five-star review if it was strictly for Onslow County Motors. I purchased my…read moreJeep Wrangler a couple of weeks ago, and love it. Working with OCM, and with Gary, was great. The price was fair, the trade in for my old vehicle was more than fair. I would highly recommend them. That said, when you make your purchase, pay cash or arrange your own financing. I was under the impression OCM had in-house financing; they do not. The financing goes through a sleazy, sketchy, dishonest outfit called Lendmark Finance. This is a cheap, storefront "payday loan" company. These people lied to me left and right. The application was done on a "docu-sign" program where you click to sign. I was told I would get hard copies, but those only came by email later. On one screen, the woman said, "This is so you can pay online." When I looked at the hard copies later, I realized what I had "signed" for was some worthless Autoplus service that cost $600! And somewhere along the way, I evidently "signed" for Involuntary Unemployment Insurance. I would definitely not have knowingly purchased this because most of my income is from retirement, not current employment. Page after page, lie after lie! If, for whatever reason, you must deal with Lendmark, DO NOT USE THE DOCU-SIGN PROCESS!! Insist on paper copies, sign only the paper copies, and read EVERY SINGLE WORD of what you are signing! As I said, I loved working with OCM. But, unfortunately, we are often known by the company we keep. And Onslow County Motors, in Lendmark Finance, you are running with some very, very sleazy company.

Great experience! Kevin Thomas is an awesome person to deal with. We drove two hours each way to…read moreget our Volvo and it was just as described and the price was perfect. Definitely recommend.

If you are looking to buy a Honda, drop by and see Saleh Gabsi, in Sales. He is very informative…read moreand will go that extra to be helpful. He is truly a good and honest person who will treat you right. I highly recommend him!

This is the second time Matthew has taken care of my Honda Pilot, and he continues to deliver…read moreexcellent work every time. He is knowledgeable, thorough, and genuinely cares about doing things right. I'm especially impressed with how the Stevenson-Hendrick Honda service team uses detailed recordings to show you exactly what's going on with your vehicle. It's transparent and gives me complete confidence in the recommendations. I never feel like I'm being upsold or taken advantage of -- I feel like my family's safety is truly their priority. Today, Matthew took the time after the service to sit down with me and walk through everything he found, explain the repairs, and give thoughtful recommendations for future maintenance. He was patient, easy to talk to, and made the whole experience stress-free. If you're looking for trustworthy Honda service in Jacksonville, NC, I highly recommend asking for Matthew at Stevenson-Hendrick Honda. He's the reason I keep coming back. Thank you, Matthew -- keep up the great work!