The buses are so comfortable. I can't think of a more affordable, timely and pleasant way to start my travels.

‼App does not work, buses do not run on schedule, and Dave who answers the phone was extremely rude and disrespectful. I was stranded at SFO when scheduled bus did not arrive. Called Dave who spoke aggressively in an unbroken stream of words without letting me speak, saying things like: "I have no idea about the app it's run by a third party and I have no idea what you're looking at but your probably using it wrong" When I asked Dave to slow down and allow me to speak he sounded instantly offended and adopted an even more aggressive tone, talking over me and then hanging up abruptly. I would never consider using this company again, it appears unmanaged. read more

I live in Napa and options to the airport are extremely limited. I drive to Hamilton and take the airport in from there. My experience has always been good. Buses are clean, drivers are courteous and they typically run on time. A special shout out to my recent driver, Tony, who was engaging, personable, and pleasant. It was a lovely end to a perfect trip. read more

Good service but too many stop close together in southern Marin. And the traffic from the larkspur stop to Anderson on weekdays is INSANE. Under 5 MPH. don't know why they have the larkspur stop anymore!!!!!! read more

Every time I have taken the Airporter, they consistently run 20-30 mins late. When you call re their tardiness/ETA, their answer is "well the airport is a big place" which is extremely helpful. Marin Airporter, Change your schedule if you can't stay true to it. It is more expensive but Uber/Lyft it is from now on, I recommend you do the same. read more

SCAM ALERT! Yes, they only want cash, which is fine. I've used their service for years. The driver asked if we needed a taxi and we said yes. What showed up was a beat up family van with a gray velvet taxi sign taped to the windshield.?No license, no ID, he had a meter lying on the carpet. We simply crossed the freeway and he charged us $25.00 cash., even though the meter said $6.28! It certainly felt like the guy in the office uses a buddy of his. When I called the office to complain, he made up all kinds of excuses about not finding drivers, etc. There is absolutely no way to file a complaint against them, which is also suspicious as there is no headquarters and the only person you can possibly talk to is the guy who called the man in the van. Super weird. read more

Our Sunday evening driver Shatzi was truly exemplary: I was so grateful for her wonderfully positive demeanor, superb driving skills, helpful nature toward answering questions and handling bags, and highly organized processing of all the passenger payments. After a very long travel day, I cannot thank Shatzi enough for a stress-free ride with her warm energy, professionalism, and competency. Thank you so very much Shatzi! read more

My driver was not only rude but intimidating and a bully. After decades of riding on their bus I felt unsafe and made sure the driver saw I was recording him when we got to my stop and he got my bag off. I suggest that for all who still ride with them because he became a totally different person knowing his actions were recorded. I won't be a passenger anymore on their bus with other options available now. read more

I always use the Marin airporter when I fly out of SFO.The drivers are excellent and also very courteous.It makes going to the airport a breeze!No hassles with traffic or parking.I totally relax as soon as I board the bus! read more

On time and price is not bad Driver was very friendly and helpful. It felt good because his driving was very good. He helped with everyone's luggage read more

We love love love the Marin Airporter! The great Rainbow Bus! To all the locals who have posted anything negative in recent weeks. Please rethink your strategy. The world has changed, and still, the Marin Airporter shows up. We own our own business and know that today we have to work ten times harder just to conduct normal business. Thank you Marin Airporter. We are on our way to catch another ride from you now. read more

More convenient when they were located near Larkspur Century theater, but thanks to SMART, they had to move to Andersen. IMHO, not very smart if the train doesn't go into SF, most commuters work in the city. Just wish the Marin Airporter takes riders to OAK, maybe one day. Glad we have something that takes us to SFO, so I'm grateful. You never see homeless peeps around their main terminals, pretty immaculate. They're doing something right! You can also book them as private charter buses for company events. 'Til next time ~ safe travels & see you on Yelp (SYOY)! read more

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Warning to Marin frequent flyers who often arrive after 10 pm (what the hell, all the less frequent flyers, too)! The Marin Airporter you once knew and depended on to get to and from SFO is no longer. Like everything else in the county that was once so "marvy" this essential service has deteriorated seemingly in months to a system that operates according to who knows what kind of schedule and, more serious, has discontinued some services you likely depended on from previous experience. These simply don't happen. The day shift guy who answers your questions is pretty professional, does what he can to find out if he doesn't already know, and is about as polite as you can get from a bus dispatcher. But sometime later when the sun begins sinking down in the sky, along comes some guy who apparently feels his job is beneath his capabilities. So instead of inquiring to check what he thinks is the case, he just repeats what he said and that's the end of it. My plane arrived about 20 minutes after the half hour, last gate in terminal 1. This means it's a long way to the airporters outside, but worth a hustle to avoid getting home after midnight. So I began to hustle, but as the clock got past the half hour it became important to know if the bus had left terminal 1 yet. It may well have moved on to the other terminals, perhaps even left the airport entirely If so I'd stay inside security and have a drink, which you can't do once outside security. So I called the Airporter office to ask the guy there to call the driver and ask him his location. The dispatcher is often in communication with the drivers, and I've asked for this before. But it was different now, because the conversation went something like this: "I'm at terminal 1, can you find out if the bus has moved on or even left the airport?" The dispatch guy says in a voice belonging more to someone in the business of cleaning toilets than working with customers, "Terminal 1 is the second stop after the International terminal." "Yeah, I know that but can you find out if he has gone on to terminal 2 now?" "Terminal 2 is after Terminal 1." "Yes yes but has he gone on to terminal 2? I don't want to run to catch that bus if he's not even in this terminal anymore." "Sir, I think I answered your questions." and with that he simply hung up on me. So I sat at a bar and drank a couple of chocolate milks, waiting for the next half hour bus to show up. When that finally came it was now half an hour to midnight, so I was only too grateful to see the damn rainbow bus lumbering up to the loading area. I told the driver where I was going and that I needed a cab. "We don't do that no more," he replied. "What d'ya mean don't do that, I just rode this bus a few months ago and you called the cab companies then, why not now?" "Them Uber drivers put the cabbies outa business," the driver said. "There are only a couple of cab companies left here and this time of night they won't have any drivers. You'll need to find another way home." And that was that. I didn't see walking home at midnight after being in an airplane 6 hours earlier that evening. But what else was there to do, nobody else around and I didn't want to wake up my neighbor? except there was a woman who got off at my stop, and seemed to have car keys in hand. With my finest impersonation of a little boy lost in the woods I asked her if she'd help, and it turned out, deus ex machina, she was driving within a block of my house and was only too glad to drive me home. So problem solved and we made a date to get together later that week for a drink. All good. But the main point is you may not be so lucky. But fortunately for you, you've been warned. You can get seriously stranded after 1 am if you aren't already sure what's happening to you once you step off that Marin Airporter. Of course if you have someone at home to call, that's great but some of us don't. And Uber is great, but my app that evening didn't work, corrupted somehow and battery strength wasn't enough to reinstall the app and get it to recognize my account. Just remember, NO cabs and no help from these bus drivers. You're better off just making a deal with uber or a cab at the airport to get home for about $120, in today's dollars anyway. Sometime in 2024 that price will be higher. That's today's Marvy Marin for ya. read more

Had a great trip this morning with Evans our driver. Safe ride and a super professional and friendly driver. His cheerful demeanor helped make the 4:15 am ride very pleasant. Thank you!! read more

Love the Marin Airporter but first time having a bad experience. Waited till I saw the bus to walk down the stars from Larkspur Landing as its super hot outside and no shade at bustop. Guy pulls up early at 2:26p and immediately takes off while Im coming down the stairs, another woman just got out of her car and is running too. Luckily my husband knows how to do a really loud whistle and the guy finally stops. Then tells me its cash only. I said no its not and showed him my QR code purchase, he struggled to get his machine to scan it so maybe doesnt like to deal - too bad. The next stop he told another guy "cash only" the poor guy only had $20 so he didnt get on. WTF! Fyi tickets are now $29/one way so no longer a good deal compared to overnight parking for a one day trip. read more

May miss my flight this morning because first bus was a no-show. Naturally they don't have anyone picking up the phone early, so I had no way to check if bus was even enroute. So I hopped on bus #2; 30 minutes later...after freezing my ass off sitting in the cold for 40 minutes. Drivers response was " what do you expect, this early in the morning, some people fall asleep. Not me, but some of the other drivers do" So evidently no dispatch or communication between buses in the morning. Generally I've had good luck with Marin Airporter, but obviously there are some pretty big gaps in the "service." read more

I have had great service with wonderful, friendly drivers, but the driver that just picked us up at 10:00 a.m. on June 2, 2024 at Hamilton is very rude. I'm even afraid to ask his name. The young man doesn't belong in the business. I would fire him! Update: I'm still on this bus ride and this driver is not even willing to help people scan their tickets and has not announced any of the stops!! read more

This service has gone so far down it hard to believe. Meanwhile, ticket prices are up frequency remains half of what it used to be. Drivers fail to make announcements to tell people not to sit there chatting for an hour on their cell phone. Disturbing everybody around. It's a real mismanaged enterprise with no attention to detail, I avoid it like the plagueand spend extra on Lyft and Uber. Tonight was my last ride. I actually planned on taking g the Marin Airporter and counted on it being late. I was not disappointed- exactly 50 min late! The problem is they run a stupid double ring around SFO airport which can take over 20 minutes. So they can never stay on schedule with 45 min drive time and double circle around airport WITHOUT Traffic. I guess there is no management and this is a side hustle family business - the website and payment app look designed by a 5th grader read more

Do not park a PRIUS here. Catalytic converter is gone. There are cameras everywhere, but they do not record. Our Prius was in the very front row, clearly in view on monitors to the staff from the office. We could see it outselves on their monitor. SRPD told us to file a complaint online. Staff did not appear surprised at all, didn't even bother to look. read more

Marin Airporter - Yet Catalytic Converter is gone. Our insurance person said this is the fourth one he's had himself from Marin Airporter. - Airport Shuttles Near Me - San Rafael, California

I waited 45 minutes to catch the bus. The driver at the airport didn't pull up to the curb as he was supposed to do. He drove right past me despite me being right in front of the airporter sign. He SAW me waiting. He then drove far up into the middle lane and put on his blinkers as I tried to run with my suitcase. He took off before I could reach him. I called then and again the next morning and each time their "customer service" made no effort to apologize or understand what happened. They make it the customer's fault and are very rude. I've taken the airporter for over 25 years and never had a problem. This was the driver's error and not mine. Their website says they are a local company and care. They don't. I ended up taking a cab for a little over $100 and what a difference it was to have someone appreciate the business. Bad job all around Marin Airporter. This is how you lose customers and damage your community good will after 25 years. read more

Marin Airporter was the way to get to SFO from Marin county but prices have been going up and past timing is not very reliable are used to be every half hour now it's every hour but that's not reliable either. I bought a ticket in advance then I read the fine print saying that it's only good for seven days so my return trip was not going to work so I wasted the $27, I guess if at least two people are going to the airport it cost the same to take an Uber and you don't have to make all the stops or stand around waiting for the bus read more

Once again you can always count on Marin Airporter for horrible customer service and not caring about the safety of their passengers. No signage telling people to go to the back of the building at the Andersen pick up location, dark at night, no employees, zero security, zero information on where to go. horrible disrespectful customer service agent on the phone when I called to ask a simple question. Proceeded to talk over me and then treat me like an imbecile. This place continues to disappoint. read more

Driver on route from Novato to SFO at 7:55 AM took the time to scold me publicly, about talking on my phone, while discussing travel requirements for our travel this week. I was not loud and others in back were talking and could be heard and not addressed. Nobody approached the driver to complain during the drive. Yet he did not address the woman not wearing a mask on the bus. Another rider did try to address the maskless woman on their way off the bus. Again, driver did not address the maskless woman. Signage clearly shows NO MASK NO SERVICE. Driver was inappropriate at best. read more

Marin Airporter - NOTE signs are posted. Woman near me did not wear a mask and was not addressed. - Airport Shuttles Near Me - San Rafael, California

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This is a public service notification: Don't use Marin Airporter and expect pleasant staff or drivers. RUDE man at counter (every time now). RUDE driver. Absurd policies. No credit card payment accepted at counter BUT if you buy online there's a fee AND you still must go into building to the RUDE man at the counter to show your barcode on your phone from the purchase that you can't make in person then they give you a plastic card to show the RUDE driver. I have been using the Marin Airporter for decades and it's time to go elsewhere. I thought the last terrible experience was a one-off and I was wrong. Hello Uber, private car, limo, shuttle, ANTHING OTHER THAN MARIN AIRPORTER. read more

I have taken the Airporter so many times, happily. It is now 5:15 PM (45 min late) and we are still sitting here at Terminal 2 WITH A PACKED BUS! Are we waiting for 5:30? What happened to the great service of the Airporter? Update: STILL NOT MOVING! read more

Horrible experience! Bus was 45 minutes late, customer service rep was rude and impatient and offered no explanation for the delay. Last time using this service for me! read more

The driver said he called a taxi for me and left me standing alone in larkspur at 12:30 am and didn't. The number he gave me to call for a taxi, when I pressed him about where the taxi was knew nothing about it and wasn't helpful. Leaving a solo lady, alone when a taxi should have been waiting is poor judgment and terrible customer service. read more

It had been a while since I used the Marin Airporter. In this age of Uber and Lyft, it's easy to overlook this tried and true transportation service. I'm happy to report that the Marin Airporter is just as reliable and efficient as I remember. They picked me up at the Manzanita Exit in Mill Valley (across the street from the Buckeye restaurant) right on time. The bus was clean and comfy. They also offer free WiFi. In less than an hour, I was at SFO and ready for my flight. When planning a trip, there are so many things that can be stressful (eg driving to the airport, looking for parking, schlepping all your luggage, etc.). The Marin Airporter helps take the hassle out of travelling. Best of all, it's only $23 each way (which is a small price to pay for peace of mind). Word to the wise: buy your ticket online. It's quick and easy and helps expedite the whole boarding process. read more

The staff here could benefit from some lessons in at least being civil. Every time I ride this route to the airport they have some new system in place that they want to yell at you about. When you're naturally surprised with the changes the drivers look at you like you have a third eye growing out of your skull. Anything other than immediate compliance results in them screaming at you. And they're never consistent! Buy an e-ticket from your phone? 50/50 chance they'll yell at you for some arbitrary reason. And when you ask why the sudden change it's always "IT'S ALWAYS BEEN THIS WAY!" Save yourself the wait and the pain and find another way to get yourself to the airport. read more

The Marin Airporter used to be the most convenient and easiest way to get to SFO. With the current abbreviated once an hour service, it's far from it. I would not recommend it now, unless your flight schedule matches its arrival and departure schedule at SFO. You're going to waste your time getting to the airport way too early on the front end and sit in baggage claim waiting to leave on the back end. I hope the normal schedule resumes soon! read more

Usually a good experience. But their customer service telephone line is terrible. Their website is not clear as to where the pick up spot is in SFO. Called their number to find out and was running late to get to the bus. The guy on the telephone picked up the phone and would not talk. Then I called back and he insulted me and hung the phone up without telling me where to go or if the bus arrived. Pretty pathetic. Real tough guy sybdrome. Incompetent and aggressive. read more

My catalytic converter was stolen from their parking lot in Novato. Franklin muffler next-door told me it happens every day. The cheap trip wound up costing me $3200. Do not park there.! the bus part is fine. read more

As a San Rafael resident who travels to & from SFO multiple times a month, I am so grateful to have Marin Airporter. It's convenient, inexpensive, dependable, clean. The hours are long and accommodating for most any flight (save maybe first and last of the day). Way better pricing than any alternative and the lowest carbon footprint possible. Traveling can be a real pain, but Marin Airporter makes it just that much better. Before you knock it due to poor reviews, try it! The Marinites who give awful reviews on this public amenity, more often than not, are overly entitled... who would have thought? read more

Your buses drive very unsafely. They are diving faster than regular cars on the freeway (280 during this recent incident) and in the fast lane. This is not safe for a bus/mass transit that is large and carrying multiple people and can do a lot of damage. It should not be driving that fast. Do better read more

Initially, I was resistant to take a bus to the San Francisco airport but I'm so glad I listened to my fiance. It's SO MUCH EASIER than driving to the airport and looking for parking. The bus is comfortable and clean. They offer onsite parking for $6.00 per day, and it's $20.00 from San Rafael to SFO. The bus leaves every 30 minutes and it's definitely the way to go if you are going to the SF airport. It saves time and money. read more

We travel alot and sometimes use the airporter. It's always late at SFO, sometimes 30-45 minutes. The drivers are rude and drive recklessly. Now it's Uber, youget what you pay for. read more

Waited at the airport over an hour and 45 minutes for a bus . Supposed to be every hour. Gave up and took a Lyft.

This service has gone to shit. I have been riding the airporter for over 10 years now. The last 2 years has been hell. I was taking this bus 4 times and month at least and it has been a waist of money and time. I have pages and pages of notes about my experiences lately. The bus schedule is not correct lately, the bus never shows up at the time displayed on the website. They will leave you sitting at the airport terminal for hours. You're lucky if they even stop at the pickup zone. I have witnessed drivers blow right through, because they were running late and didn't see anybody. I was so livid I made them track the time stamp on the bus to prove it. The point of the airporter is to pick people up, not leave them stranded. When you call the main office they have the audacity to be defensive and make slick comments about how we, the customers, are not in the right spot or we weren't there at the right time. When I ask to speak to the manager, he will disguise his voice and say they all have the same name. Lol cute but I'm far from slow. So unprofessional! I could go on for days but I won't. I have found that if you will only be out of time for 2days or less it is cheaper to drive to the airport yourself and park in long term parking for $18 per day. And will also save you a headache and some stress. Good luck and safe travels! read more

Just tried to get on the Marin airporter. Having a bigger bag (bike) with me, I was courteous and let the other passengers board first. When I went to bring my bike to the cargo bay, the driver tells me hat he has no more room for bags. Despite the bike easily fitting on top of other bags or room easily made by just moving a few bags around which were just tossed haphazardly into the cargo bays. I even offered to either help or move a couple bags myself. Just moving 3-4 bags is all it would have taken. There was also a bay for a different stop that was only 1/2 full. But "that's for a different stop." Im don't recommend relying on these people for a ride after this experience. The driver was very rude and oddly unwilling to simply move a couple of bags to make room. read more

Marin Airporter - Airport Shuttles Near Me - San Rafael, California

If the schedule says pick up is on the half hour - then it should be on the half hour!!! 30 minutes late - I could've been home by now. What a crappy service. Save the aggravation and take an Uber Sorry but I just had to add to my review. I tried to remove the one star rating but the system requires that one star. They don't deserve it. Called the main office twice and was told The bus was right around the corner 90 minutes later. No friggin bus. What a complete shit show. I hope you guys go out of business soon. Thanks for Lying to me and double thanks for ruining my morning with your abysmal service read more