My daughter's hockey team stayed in this hotel for a week. It was dirty and smelled of marijuana…read more Multiple girls found items in their rooms including pills, used, and unused condoms. The breakfast wasn't good...the selection was limited and didn't taste good. The WiFi is horrible to boot. The bath tub was covered in soap scum and water backed up the drain during showers. The lobby smelled like a sewer and sketchy folks were always hanging around the lobby and halls. Unfortunately the team had to stay at the hotel to play in a tournament. Lastly my daughter locked her key card in the room and was able to get a new key without any idea or verification. Scary place!!

I highly recommend to avoid at all costs. The hotel staff was nice but the quality of the rooms…read morewere unacceptable. We originally booked the rooms for 6 nights but only stayed for 2. The first night my friend found out she was bitten on her back and didn't think nothing of it. Then the next night around 2am in the morning, I was unpacking my things and found a bed bug in my luggage. So I immediately went downstairs to speak to the supervisor and he offered us a new room next door where we were currently staying. The pictures below are proof to show that the new room that was offered to us was far more in a worst condition than the room we was currently staying in. Long story short, my friend ended up getting her money refunded back to her for the 5 nights and as I'm writing this review, the hotel staff is still investigating the bed bug infestation in order to get her full refund smh!!

Stayed here for a weekend trip to Canada. The hotel looks to be newly renovated. However, there's…read morenot much around the hotel and you do have to have a car in order to be able to go to restaurants or activities. Room was nice, bright, and spacious. Hotel has a small fitness center and indoor pool. Microwave and fridge in the room which was good! They had breakfast in the morning which included eggs, sausage, potatoes, pastries, cereal, yogurt, juice and coffee. They also have Al La carte items you can order for a fee. Hotel staff should be more mindful of guests coming down bare foot, it's inappropriate to be around food and others bare foot in a public space in my opinion. The one drawback to this hotel is that it advertises a bar/restaurant but they weren't open on the weekend. After a long day out it would have been nice to just be able to come back to the hotel for dinner and not have to go back out to get food.

worst hotel. We came here visiting from USA Houston Tx. The…read moremanager was rude. Not customer friendly at all. No complimentary breakfast. This hotel is not kid friendly. It was clean but the staffs were very rude. I didn't feel welcome. Everything here is pricey. Choose a different hotel if you can

Pretty decent Hotel with plenty of parking, efficient service and plenty of coffee…read more Was exhausted after a very uncomfortable flight to Toronto. By the time I got here, I was ready to collapse and it was only 9pm. The Bed was so comfortable, by the time I went to sleep at 10pm, I was out cold in 5 minutes and did not wake up until 8:30am, the next morning. The breakfast buffet offers all you need to be fueled up. Oatmeal, scrambled eggs, fresh fruit (pineapple, banana, cantaloupe, grapefruit, and apples), yogurt, all sorts of coffee, cooled hard boiled eggs, coffee cake, toast, bagel, cereal (Cheerios, Raisin Bran, Cornflakes) and the creme-de-l'creme: the waffle maker, just 1: you need to devise a battle plan to ever have a chance to make a waffle as everyone is vying to make waffles (best bet: get there at 6am when the breakfast is first served and no one is awake.) While I've had better breakfast buffets, this did the job. Coffee was excellent which is what matters most. The rooms offer a nice 40" Flat screen TV with excellent reception and all the TV channels you need to find something worth watching. The entire hotel is very clean and organized. The only areas I had issues with were the showers (good water quality but slightly lower pressure than preferred) and the elevators (a little slower than expected). Despite that, would definitely stay here again. For those coming to Toronto via Pearson Int'l, this place does not offer a free airport shuttle so make sure to plan ahead getting here, about 20-30 minutes away depending on traffic.

Not impressed with their cleanliness. Found a bandage in the…read morepool yesterday... put it on the deck... today... it is still there. The breakfast is simple... but at least its complementary. Small hotel with 6 floors. Great that Tim Hortons is right across the hotel and little units in the plaza... including Ginos pizza. Close to 427 and airport.

We stayed here for 5 nights under a couple different reservations. Some hotels are great to work…read morewith when combining reservations and some have issues with this so we were a little skeptical how this would work. My sister was arriving before me and 3 of the nights were under my name. She let one of the employees know and he was able to assist. The day after I arrived, I went up and told him what i needed and was told, he'd already seen me downstairs and was already working on the change of the reservation. The front desk staff were so friendly and helpful, probably one of the best instances of customer service I have received. The room was exceptionally clean and even though cleaning was only supposed to be every 3rd day, the first two mornings they clean the room and even laid all of our personal belongings very carefully and neatly. My son's stuffed animal was neatly placed on top of nicely folded sheets, he loved it. After that we made sure to put the door hanger on the door so they didn't need to clean for us. The room had a full size fridge and a nice freezer, dishwasher and plenty of cups and utensils. The bathroom was stocked with TP and facial tissues and plenty of towels. The only thing that kinda bummed me out was the bed was sagging badly on one side and it caused me to keep rolling into that divet when I slept. Also, the ice maker on floor 7 did not work, so the next floor that had an ice maker was floor 5. Breakfast was not the best, but considering it's included in the cost, I won't ding any stars for that. I did wish there was a pancake maker or waffle makers. The only hot breakfast items were pre-made breakfast sandwiches which were soggy on the bottom and hard on top and some microwave style omelettes that did not taste good. The cereal was fine and plentiful as well as there were yogurt and fruit options. There were also bagels, toast and muffins. Overall not a bad breakfast but nothing special. Honestly what makes this hotel special is the staff is so welcoming and friendly. The size of the room was great for 3 people, we were not cramped at all. It was a very nice stay at this hotel.

Seriously fantastic stay! Recently stayed for 5 nights and had a great stay! I love the Home2…read moreSuite brand. We usually travel with 3 people and this brand makes it easy for everyone to have their own bed. However, the service here was the most exceptional. When I booked, I used points and it would not let me do multiple days in one booking, I had to book each night separately. They were fantastic about it and let me stay in the same room all week. I got to pick the room I wanted in the app and I feel like I got the best room in the place! Loved it! the hotel was very clean, well maintained. Never had an issue at all. Housekeeping was fantastic! Came back and the room was immaculate. The hotel has plenty of parking and is conveniently located off the highway. I don't always love staying in super busy areas so even though we were going into Toronto or Vaughn each day, this was a great location and easy to commute from. I would absolutely stay again! Breakfast was fine. I love that it is provided but by the 4th day we wanted a fresh hot breakfast and went out. The precooked omelettes and stuff are okay but I mainly just had the cereal or bagel. Very thankful they have options though.

Stayed here since it was close to the excellent Square One mall. Appears to be an older Accor…read moreNovotel property and some places shows its age. But clean and rooms appear to have had a "facelift". Didn't try out the onsite restaurant and bar, "Driftwood". Full size Starbucks in the lobby is a great touch. The "Pantry" on the 14th is a smaller room with drinks, snacks and some breakfast items. Other larger Delta properties have more full blown staffed Marriott Concierge Lounge or M-Club, this does not. As others have stated the parking garage is small, but close nearby and have tight turns if you have a big truck. Costs are $15 CAD/night. There are 3 spots right by the front door for checkin, with signage for them. Don't believe there is any upgraded room layouts available, as the best available is on the 14th floor "pantry" room with a non blocked view of the Marilyn Monroe towers and Square One mall :-) In our room there don't appear to be any outlets in the bathroom oddly enough. All in all, not bad for the location and price with the right expectations.

I'd like to give this property a higher rating because of the excellent customer service... but…read moreit's just A-Ok. Unless you have business in the area... you probably want to be closer than downtown. Doors are locked to the lobby at 6 P.M. Limited hours for the restaurant and bar in the hotel. Starbucks is in the lobby.

I will say upon arrival the customer service was decent. We were allowed to check in early. The…read morehotel is run down and in need of renovation. Our room was old. The walls are paper thin and you can hear everything going on in the halls and vice versa. Small size room. Weird odor. The biggest problem was house keeping. Terrible. We had to constantly remind them to give us towels and things for the bathroom. They come way too early In the morning banging on the door. The one day our room was actually clean I was told I had to leave the room while she cleaned which is their policy. I had to sit down in the lobby in my pajamas. Complimentary continental breakfast that you have to get vouchers for daily. There is a paid breakfast the bacon was super salty. It was cheap but you pay for what you get

Booked through Delta. Decent hotel for the price. Room was nice and clean. Not a whole lot of…read morebreakfast options unless you pay extra for additional food options. All and all, average experience overall.

Very nice. The room has good locks. Mirror behind door in bathroom kinda creepy. Youtube works…read moregreat on television. Bed very nice.

Bonvoy gold member for 8 years. This will be my last stay with Marriott. The service at this place…read morewas beyond horrible. Lady at the front desk was rude. As a Goldmember, we get 2 PM late check out. We asked the lady at the front desk for a late check out, she told us that we had to call back in the morning. Next morning, we called down and asked for a late check out, she did not even let us finish our sentence before saying no. She did not bother to check to see if a late check out was available for the room. To say, I'm disappointed is an understatement. I will be switching all my stays to Hyatt from now on.

This hotel is in a very industrial area of Brampton, so not much close by save a Tim Horton's and a…read moregas station. Positive: Friendly Staff Clean Room, decent Size Bar open to midnight Decent Fitness Center Free Parking Less Great: Used to have free breakfast, but now charges 11CAD unless you have status. For a paid breakfast, it was weak- microwave bacon, frozen omelette If the location is convenient for you, this place will do the trick though.

This hotel was good overall, and was comfortable and clean. The staff and housekeeping were…read morefriendly and efficient. Also, it was a nice surprise that they offer 4 types of chai (tea) any time of day for purchase from the front desk. The location is easy to get to from the highway, however there is an issue with noise, as it's located right on a very busy road with lots of truck traffic. Another inconvenience is that this hotel is not located near any grocery or convenience stores, however, they don't have 24 hour food for purchase beyond bags of chips. Also, be aware that the breakfast is no longer free. Apparently this is allowed for Hyatt Place hotels, but I have never come across a Hyatt Place that charges for the breakfast. The food was pretty good, but not good enough that it was worth paying extra for (eggs, sausage, potatoes, selection of breads and baked goods, pre-made waffle or pancake, fruit, yogurt, oatmeal, cereal).

I got locked out of my room five times in two days because of malfunctioning key cards. Each time,…read morestaff blamed me and told me it was "normal." Absolutely horrible experience. Zero accountability, zero security. I emailed them -- their response? "It happens." Disgraceful. This is the most stressful, unprofessional stay I've ever had.

It's really really disappointing this place specially with no housekeeping…read more The floors are never vacuumed as stayedthere for a week They don't vacuum and don't give you the vacuum to clean your floors They actually give you a broom to clean We checked in on the 28 of February and we're there at 2.pm The woman at the reception was rude as hell saying the staff is gone for lunch and we should come back at 3 pm Well we just went to check if we could check in a little earlier but she was so rude we went back into our car and waited Checked in with our cat as it's a pet friendly hotel which is a strong plus The owner was there in the evening who was warm and friendly The morning coffee was complimentary but when ever the rude receptionist was on duty she would put it inside after 9.40 Terrible One had to request her for a coffee like really and she would give it over the counter There was a time when she said no coffee available you can have tea well I actually don't have tea however she refused to brew a coffee The maintenance were the best people in the hotel super friendly and helpful loved them so the 3 stars The other staff were good too except for this lady Housekeeping was not very helpful too Will try and select another pet friendly hotel the next time So instead of my 7 day trip I left a day before and payed them for all seven days They don't have carpets and no vacuuming making it unliveable