When we decided to move back to Durham we knew we wanted to work with an agency that had strong…read moreconnections to the local community. With that in mind, Urban Durham Realty was the obvious choice and we are so happy with them, in general, and our agent, Marcelle Thomas, in particular. It was not our first time buying a house, or buying long distance, but it was the first time buying a house in NC, with its unique real estate customs, and Marcelle walked us through it all with patience and grace. She listened carefully to what we were looking for, even as we knew that finding the full package - our unicorn house, we called it - was going to be a long shot. We came up for what we thought would be the first of several weekends house hunting and by the end of that first day had found our new home. Marcelle guided us through the offer, the contract, and the few hiccups with the out-of-state closing and was very responsive whenever we had questions and made sure to keep us up on where things stood at all times. Marcelle was an absolute delight to work and tour houses with. Highly recommended.

We've had two wonderful experiences working with Susan, both to buy and to sell. Susan's an amazing…read morerealtor - she's incredibly knowledgeable, responsive, thorough and professional AND she is deeply rooted in the Durham community. Durham is her home and her love for the community shines through in her commitment and care to her clients. Susan worked with us to to buy our house and a few years later to sell our previous house. I also recommended Susan to help my dad buy when he relocated to Durham, because she's the realtor we trust!

Outstanding Property Management - Highly Recommended!…read more Rick Soles Property Management has been my trusted management company from 2017 to 2025, and I couldn't be happier with the service they provided over the years. As someone living abroad, I had to rely heavily on their responsiveness and professionalism across different time zones--and they never disappointed. It always felt like the team was just waiting on the other end of the email, ready to resolve any issue quickly and efficiently. They consistently went the extra mile, were always on time, and maintained a high level of professionalism. My tenants throughout the years were also very satisfied with the team, which gave me peace of mind knowing my property was in good hands. That sense of security is exactly why I stayed with them for so long. Recently, they supported me through the process of selling the property, and their help was invaluable. I'm genuinely grateful and proud to recommend Rick Soles Property Management to any property owner looking for top-tier management, or to any tenant seeking a team that truly cares about their needs just as much as the owner's. Thank you for everything!

i've had very good experiences with this company. i've been renting from them almost 5 years. any…read moreissue or any repairs that needed to be addressed were taken care of the same day. the office staff are always friendly,kind and helpful.

Buying a home is a big investment and sometimes the process can be very stressful. But if you are…read morefortunate to find a real estate agent who is not only knowledgeable of the process, but approaches the effort required as if he or she was making the investment for him or herself, that helps in alleviating the stress from the buyer. I say this because I had direct experience with real estate agent Jerry Johnson (who now owns a brokerage) when we moved into the Raleigh area nearly 5yr ago and was looking to buy our home. We were looking to find and close on a home within a month. Given the low inventory and with many buyers on the market at that time, it almost seemed improbable. But with Jerry on our side, we made it happen. With his experience and desire for success in what he does, Jerry always reminded us about the next step and what we needed to have ready while we were still working on satisfying the requirements of the current step. He wanted to be sure there was no obstacle as we navigated from one process to the next given the time constraint. We followed his direction and successfully closed on our home within a month. We are enjoying the home he helped us buy and are glad we chose him as our real estate agent. Jerry has helped many other families buy their homes and I don't expect their experiences to be anything other than very pleasant. He is a nice and trusted person to work with. So, if you are looking for an agent who will work the hardest for you and not rush you into making a quick buying decision, then Jerry is your person. Because of his success as a real estate agent, he is now operating his own real estate business. So, give him a call when you are ready to buy that home. Your experience will be just as good as mine if not better.

Jerry with Carolina Property Access was the property manager for the house we rented for 2 years…read moreand after having such a great experience working with him, we knew he was the person we wanted to help us find and purchase our 1st home. From start to finish Jerry was extremely professional, thorough and responded immediately anytime we had questions or wanted to view a home. He made the process easy and enjoyable, which was no small task in the middle of a pandemic, but he stayed on top of everything to make sure it got to the finish line. All around great person and great realtor that I would highly recommend to anyone with a rental property or looking to buy/sell. Thanks for all your hard work Jerry, we couldn't be happier with our home!

Simply put, Lisa is the best realtor in the state. As first time home buyers, she expertly guided…read moreus through a challenging market. She took care of us, answering all of our questions and telling us when something was a bad idea and why. She was not interested in getting us to buy the most expensive property; she truly cared about making sure we were getting a good home for a good price. We knew with Lisa that we had found our realtor for life. Trust me, Lisa is incredible, ethical, genuine, and invested. You will be lucky to have her in your life.

As first-time buyers handling everything remotely, we were initially overwhelmed--but Lisa Ellis…read morechanged that. She's incredibly knowledgeable about the local market and took the time to really understand our needs. Lisa guided us through virtual tours, answered countless questions, and helped us feel confident in our decisions. After our offer was accepted, she managed logistics around our visit for inspections, and later even coordinated plumbing and painting work post-close. Lisa is thorough, professional, and genuinely cares about her clients. We felt completely supported from beginning to end.

I have had an excellent experience with Acorn and Oak property Management. The agent I worked with,…read moreLisa Rietzes, was pleasant, easy to work with, and clear about the steps I needed to take to rent. When I walked into my new kitchen, there was a gift box there. It contained a roll of toilet paper, a small Hammer, a bottle of water, and several other necessities. It was so thoughtful because those are the kind of things you never can get access to when you move in. At first. Kudos to Lisa and the company!

We worked with Acorn + Oak for roughly 3 years managing our rental property, and unfortunately our…read moreexperience steadily declined over time due to poor communication, constant turnover in points of contact, and lack of follow-through. The final issue that led us to terminate management involved landscaping/tree work that perfectly summarized the broader problems we experienced throughout the relationship. We requested quotes for landscaping work in mid-March and did not receive them until we followed up weeks later. When the quote finally arrived, the pricing didn't add up correctly and had to be clarified after additional follow-up. We approved what was described as trimming and cleanup work, but communication throughout the process remained inconsistent. Scheduled work dates were missed, partial work was completed without updates, equipment was left at the property, and both we and the tenant repeatedly had to ask for status updates. Most concerning, a large holly/privacy barrier on the property was cut back far beyond what was communicated in the approved scope of work. We were later told after the fact that the vendor believed mildew/mold treatment required such an aggressive cutback, but that was never explained to us before the work was performed. Had that been communicated upfront, we would have had the opportunity to discuss options and understand the actual scope of work being approved. The larger issue, though, was not just the landscaping situation itself -- it was the ongoing lack of proactive communication and oversight. Over the course of our time with Acorn + Oak, we went through multiple points of contact and consistently found ourselves needing to follow up for updates, quotes, scheduling information, and basic responses. Even our tenant expressed frustration with delays and communication issues. For a company charging a 10% management fee, we expected significantly better service, coordination, and accountability. Instead, the experience often created more stress and work for us rather than less. The Broker in Charge ultimately allowed us to terminate our agreement early, and we are now self-managing the property while evaluating better long-term options. I rarely leave negative reviews, but I think it's important for prospective owners to understand that communication and consistency were major issues in our experience.

Having worked with hundreds of Realtors over the years, I highly recommend Justin…read more Justin Burleson is a true professional and a leader in the Triangle market who really stands out; he also runs a great team at Premier Agents Network. I've known Justin by working with him through my business for the past 8 years, which has put me in direct contact with hundreds of Realtors throughout the years. My husband and I met with him in April 2025 to talk about listing and officially hired him to sell our house that June. Even in a tough market with plenty of competition in our own development, he gave us the honest, data-driven advice we needed to set a realistic price. His marketing was excellent and showcased the house perfectly without being overdone--which is something I appreciate. It got people out to see the property, even in our rural area. We were honestly prepared for the long haul, but his strategy worked and we had a full price offer in under a week. Justin's sense for the market is incredible and he is easily one of the best in the business. I wouldn't hesitate to hire him or bring any of his Premier Agents Network team's expertise in to help guide your next move.

Justin was incredible to work with. As first‑time homebuyers, we weren't sure which part of the RDU…read morearea we wanted to call home. Justin was very patient as we toured close to 50 houses before finding the right one. He guided us through every step of the process with true professionalism, and we couldn't be happier with our experience. Highly recommend working with Justin if you're looking to buy in the Raleigh/Durham area!

Ryan helped me find and buy an amazing house, sight unseen, from across the country (my first…read morehouse!). He was helpful, knowledgeable, and appropriately skeptical as we were picking houses to bid on. He knew how to structure offers that were reasonable but strong, given our situation. He guided us through negotiations around inspections and shoring up loose legal ends, and he even helped us with a raw land opportunity that popped up halfway through our purchase. I'd absolutely work with Ryan again, but it went so well I have no reason to for quite some time.

Ryan is awesome! I highly recommend hiring him to be your real estate agent. When my husband and I…read morewere first looking to move to the area I did a quick search for real estate agents on Yelp, Ryan's paged looked great and since it said he responded to Yelp messages typically within an hour (because who wants to pick up a phone?!) I figured I would reach out to see if he had any last minute availability to show us to a few properties and he did. Although Ryan's office is based in Chapel Hill don't let that deter you, we were only looking in Raleigh. He knows all the ins and outs of the Raleigh neighborhoods and can get here quickly when you need him. We went under contract only two weeks after working with him. He uses Patrick with a local home inspection company to do the inspection and he did a thorough job. After the great inspection Ryan said the only thing left he could think of was a metal detector test of the property, since the house was older and there was a small chance of an underground oil tank. We did the test not thinking much of it and turns out there was an underground tank and it had extensively leaked. Ryan and his assistant Karen headed up making all the appointments and getting the right people out there to deal with the issue. Sadly the seller didn't want to really deal with the issue so away that contract went. Since Ryan knew what we were looking for was kind of niche he sent us a property here and there and we kept our eyes open as well. When a house popped up on the market on a Thursday night we text him if he could meet us there the next morning to take a look. He did and we feel in love. We put an offer in that day and started the process all over again. The second time around we worked with Karen a lot and she is great to work with as well. We successfully closed on this house and love where we ended up. An additional note since Ryan works in a group with a few other real estate agents if you need to see a house in a hurry and he isn't available, he will coordinate with someone in his office who is. Team work for the win!

On July 5 2025 I was overcharged while paying on line. It is now August 18 2025 and after a couple…read morevisits to the office on Garrett Rd. Still no one has contacted me to refund my money. As easy as it would seem to do still the manager who told me that she would look into the matter still hasn't contacted me. I see that your ratings have zero stars. I understand! ​

Sylvia the General Manager of Ticon Properties is probably the most difficult person to work with…read moreI've dealt with and is the reason I decided not to renew my lease. Sylvia's son Carson is currently the Property Manager at Audubon Lake but I Have found his demeanor quite binary and not very interested, this of course effects how residents are treated and it stinks because they don't really enforce the "pick up after your pet" mantra. so I moved. yes the prices are good but it takes forever to get a maintenance order done, and you have the other problems which they won't seem to address!

Steve Doyle is a first-class realtor. We could not imagine working with anyone else. He is…read moreincredibly knowledgeable about housing in the Triangle and fully knows the territory. His background as a contractor and engineer is a nice addition and brings valuable insights to the table. He gave us great advice about picking out a lot, with special attention to the location, orientation, and lighting. We're delighted with the way the house turned out! In addition to his expert real estate advice, Steve is a joy to work with. He has wonderful interpersonal skills and is an excellent communicator. He knows how to communicate a client's needs and did an excellent job of advocating on our behalf. Even though we were living out of state, he helped us keep track of the construction process. He was more than generous with his time and did everything possible to see the process through to completion. Steve Doyle came highly recommended through a trusted friend. We had high expectations going into the process, but he has far exceeded them. We have owned a total of six houses and have worked with excellent realtors in the past. However, Steve has been the best of the best. He has our highest respect and admiration.

My wife and I hired Steve Doyle to represent us in the purchase of a new home in North Carolina…read morewhile we were still living in Arizona. The prospect of building a new home without being physically present during its construction made us a bit nervous, so we picked our realtor very carefully. We wanted our realtor to vigorously represent our interests while we were out of state as if he were buying the house himself. We could not be more pleased with our choice! It was obvious that Steve had a lot of experience. His depth of knowledge was very impressive and eased our concerns regarding new construction. Steve's attention to detail was second to none. More than once, we were able to avert a serious problem because Steve noticed it early on while it was easier to address it with the builder and have it fixed. It was during these times that we were grateful to have a realtor that not only had an eye for detail but also the experience to know what to look for. Steve was also invaluable in our dealings with the builder; he has great communication skills and always gave us great advice each time an issue arose during the build process. I highly recommend Steve Doyle to anyone who is looking for a realtor in the area. I'm just sad that I can't hire him to sell my house in Arizona. We worked so well together that it felt like I knew him much longer than I did. He was always quick to return my calls and seemed to legitimately care about getting his clients the best outcome possible. Thanks Steve!