We are prestige pass holders. This is our 3rd time visiting. We had a wonderful time! Sure, the…read morelines are long and it is packed, but what do you really expect? It's 115 degrees outside.... There are only so many places we can go to escape the heat! Parking is free, plenty of places to get a drink from the water fountain. Multiple restrooms, plenty of slides & an awesome playground for the little ones. They have locker rentals for your belongings, if you're interested. The best part is, the water is actually pretty clean considering how many people are getting in and out! I am not sure that we will renew our passes because it's an 80 mile round trip trek for us... All in all, great value for the price if you live nearby!

We had so much from here. Great selection of different slides. Fun lazy river. Nice wave pool. It…read morewas clean. On a hot day in Phoenix this place is a great option.

Slick City on Thunderbird Rd in Glendale is now one of my favorite places to show off to friends…read moreand visitors. Among all the different slides there is something for everyone from 6 (my grandkid) to 76 (me)! Although they are all fun, my favorite slide is the Python, followed by the Royal Flush. But I recommend you try all the slides! This is a great place for birthday parties, there's a cafe and lots of tables overlooking the playing floor. There is also a special area with toddler-size activities. One thing I especially like about Slick City is that through the adventure of slides, it teaches children self confidence and helps give them the courage to overcome fear in a healthy environment. Granddaughter (7 yrs) climbed up to the top of one of the tallest slides, only to start crying from fear and then she'd climb back down. 15 minutes later she'd go up again, only to come down, defeated by her fear. She kept it up (learning determination) until she finally found the courage to slide down from the top. The smile on her now self-confident face was priceless. She had conquered her fear! She went back and rode that slide again at least 10 times. The place is pricey but well worth it. Note: you must purchase a pair of their special traction socks in the slide areas. They do not allow any other brand, so save yours for subsequent trips.

I took my three-year-old to the Thunderbird location today, and unfortunately, we didn't have a…read moregood experience. This location has been about a mile from our house for a while, but I never took her because I didn't realize they had a separate area for children five and under. The five-and-under area was much smaller and less fun than the one in Scottsdale. Even though admission for that area is cheaper than regular admission, it still came to about $19 after tax for 90 minutes. I realize that's pretty comparable to other children's play places, but at that price, I still expect my toddler to have a good time. Instead, I had to keep persuading her to stay and play because she was bored and wanted to go into the larger kids' section, which isn't safe for her age. There also isn't a gate to keep younger kids inside the little-kid area. At the Scottsdale location, we stayed for almost three hours, and I never had to persuade her to keep playing. The "arcade," if you can even call it that, was also really disappointing. I bought a $10 game card, but there were only a few games, and some weren't working. The claw machines had cheap-looking prizes, while most of the other working games seemed better suited for older kids or teenagers. The whole area looked dumpy and thrown together, like they didn't put much thought or effort into it. I also think it's ridiculous that a waiver signed at one Slick City location doesn't carry over to another. I had already completed one for Scottsdale but had to fill out another one here. They really should have a company-wide system. I was happy to learn that the Thunderbird location had a five-and-under area because it's so close to us, but after this experience, I would still rather drive 32 miles to Scottsdale. Thunderbird really needs to improve and expand the younger-kids' area so it's actually worth the price. They also need to make the arcade bigger, fix the broken machines, and make it feel like a real arcade. If they don't plan to put more effort into it, they would honestly be better off removing it. What they have now just feels like a cheap attempt at an arcade. I hate writing 1 star reviews, but when I do, it's because I hope that the business owners can take note and make improvements. I would love to come back to this location if changes are made.

I can not say enough good things about this place. I love coming here, the staffs are super super…read moresweet. If you spend a ridiculous amount of money on a machine and still can not win, they will help you out for sure, and you will leave feeling happy. Not sure why this place has lower average rating than the other one in Chandler, but this Glendale location is superior in every way. The claws machine aren't rigged, and the toys are very very win-able. I love coming here to play, destress, and donate to the kiddos over at PCH. When one of the staffs learned that I was trying to win more for the kiddos, she was more than willing to help make it easier. Thank you for your kindness!!!! The kiddos appreciate it ! Photo 1 in review by Minh Phan

This place has the dumbest rules. The kids can barely jump in the trampoline section. The staff is…read morebehind you every second reminding you of their rules. Every court we stepped on we had some staff person come and tell us something we did wrong. The entire place is micromanaged. I felt like I was at work with the worst boss. Def won't be coming back. If I could give zero stars I would.

My first ever visit was over the weekend but both of my kids have visited here fairly regularly for…read moreschool field trips over the years. My youngest child's friend had his birthday party here and we had a great time. Our party host was perfect. He was very friendly and social, had a great attitude, and made sure we were having a good experience. The overwhelming amount of negative reviews for this location has ensured that I will never visit on my own. I noticed that the vast majority of the staff are very young - like teens and 20-somethings. That does explain a lot of the customer service issues but does not excuse it. Our party host was the clear exception to this. I want to give a special shout out to him - Thank you River!! Some tips: If you want a quiet time with the place to yourself - visit during the week (Monday through Thursday). This will be especially true during the evenings and during the school year.

I went to Urban Air yesterday, and honestly, my experience was more unpleasant than enjoyable…read more Almost every employee we interacted with was rude, demanding, or seemed like they didn't want to be there. When we went on the go-karts, we only got about two rounds before we were immediately stopped, which was disappointing. Another issue happened while we were waiting in line for laser tag. We were standing there talking normally when a group of little kids behind us started screaming. An employee wearing a black uniform came over to us and told us that we needed to stop screaming, even though we weren't the ones making the noise. The employee then demanded that we get into a single-file line, which felt unnecessary and was handled in a very rude and demanding way. Overall, the experience felt frustrating because we were treated like we were doing something wrong when we weren't. I understand that employees have rules they need to enforce, but there is a big difference between enforcing rules and being rude or accusing customers of things they didn't do. I hope the staff can improve their attitude and communication because the park itself has a lot of potential.