Was so glad when this store opened - had been a twice weekly customer. Then a snowball of absolutely poor customer service that will prevent me from shopping at this location. Not just one employee, but three failed miserably in providing service. I even contacted the corporate office and one and one half month later, have heard nothing!! read more

Unfortunately since Kroger bought this place it has gone downhill. They are now cutting more employees hours which is going to make it worse. You have to run all over looking for help. Ridiculous. GREED wins, the little guy loses. Im going back to Jewel and Whole Foods. read more

I love this store. Especially the hot bar. Good food. Prices are pretty good and they have some great sales. It's clean too. So much cleaner then the rotting Jewel, on cass ave in Darien. read more

Yesterday was the third time in two months that this Mariano's did not have a sale item I wanted, that they had advertised in print and online. This time the sale price valid from Mar. 6-9 was $7.99 for a 2 pound bag of Kroger frozen breaded shrimp. (Note: Mariano's is owned by Kroger.) A manager at the freezer told me that there'd been a mistake and didn't receive the shipment. That's the same excuse I heard the last two times - blaming some anonymous glitch in their distribution operation. Sure, the store provided a rain check, but once again I made a wasted trip. You need to up your game, Mariano's. I shop several local supermarkets that are a lot more reliable, and that won't waste my time. read more

I wish they made a Mariano's in south holland.. I love how clean and organized everything is. Very fresh well everything. And don't forgot to get some soup and chicken from them I will forever go there and stop to get a quick bite.. read more

Love the fresh squeeze orange juice. Always clean and has a variety in food selection.

I'm a big fan of many of the other Mariano's. Highly unimpressed with this one. Grapes I bought on Friday had huge mold patches by Tuesday. Kale bunch is soggy and wilted. Stranger than that, the loaf of bread I bought has now gone bad - it's Thursday! It's the same brand I buy from Whole Foods which lasts at least a week and a half which makes me think some kind of error in storage or handling. Bagging was ridiculous - do I really need a plastic bag for one bag of spinach when my reusable bags are only half full? read more

I've been shopping at this location since it opened. We live very close and we're pretty excited to have such a nice new grocery store so close to us when they opened. I've had a few bad experiences since we started shopping here. I'm finally angry enough to post at this point. Here our our experiences: 1. Staff in deli area is very rude you are either ignored when standing at the deli counter waiting to be served. One time the deli manger actually complained out loud in front of serval customers waiting that he did not want to serve anymore customers because he wanted to leave early. 2. Multiple times we have bags break, food leak, and fall out do to how they were packed. Even one bagger get angry because we asked for paper bags instead of plastic. 3. Two times we bought special fancy desserts items from the bakery that weren't cheap and got home to find out they were spoiled. 4. This weekend we bought 2 pork tenderloins and they were both spoiled. This store could be really good but it has very poor management. Once Pete's Fresh Market opens up on Rt 83 we will be shopping there. read more

Four stars because you do have good products and this store is much needed in the area. However, after shopping there for weeks, and hoping it will get better, it's not. You still need a ton more training. The waiting at the deli, over 30 min is not acceptable. The moldy grape tomatoes, what? Take these off the shelf. And why can't I find anything in produce? I always walk in circles and have to ask where things are. And don't get get me started at check out.... Always horribly congested, not enough lines open, and you need to train the baggers. Bread complete squished and my bag lettuce wilted cause it was under rotisserie chicken. Crazy. I'm pretty good about laying grouping on the line, staples first, cold things, produce and finally bread and egg I lay down last. Even with my help baggers never get it right. Also waited five people deep to ask a question about how to use coupons. He sets me aside after 20 min? And says, I'll get someone to help you. Now I'm waiting for someone else, another ten min... Oh, all he had to say was "just use you Marianos card when you check out" I'm dreading going back there, but lobster is on sale.... I guess I have to take the bad with the good. read more

This new location needs some help. The layout in just the produce area is a bit scattered. In the fresh bread section a customer was touching all the rolls with her bare hands - not the stores fault but someone should be around so you can at least point it out. Staff at the deli and meat counter need more knowledge of their products. And the baggers need a whole lot of training. First time there all 3 of our paper handles ripped from being overloaded the next time, the fruit and bread were smashed by the heavy jar of salsa and frozen items. Love the mariano's in the west loop so I'll hope that they just need to work out the kinks at this new location. read more

This location has a good selection but the store lay out is very crammed. I find myself going back and forth to the produce section because I can never locate what I'm looking for. Also, on occasion they will have little to no zucchini which is my favorite veggie! Their meat section is great and so is their hot meal/bakery section. I just wish they had a better layout or some sort of signage to direct you in the right spot when you're looking for specific things. Other than that, the sales associates are very sweet and helpful and there's usually parking readily available. read more

Friendly service, great prices, quality pre-prepared food, meats, and produce. Always extremely fresh.

Hands down my favorite grocery store! Everyone here always goes above and beyond to give good service! I can pretty much always find what I need, even if it's the most obscure specialty item! The only thing I think could be improved are the long lines. Not sure what's going on there, but the rest is really great! read more

We were excited when Mariano's Westmont location opened. Over the past 6 months, there has been a major falloff in service and quality. Last week, I was told that their avocados were not ripe, so they opened up containers of Wholly Guacamole and started placing them in their Mariano's containers and labeled them as their own. What? That is unethical and just plain wrong! Also, take a look at the expiration dates on everything you buy there. Every single time we buy something, there is at least one item that is past expiration dates. Today it was Nasocort (expired 4 months ago, but still on the shelf). Last week it was cookie dough and yogurt. Again, deceptive practices. Something needs to be done. We loved Mariano's and pledged our loyalty. We are now deciding if it is time to find another grocer. read more

Great store! Great everything! This place is PACKED on weekends so try to go on weekday's. Thank you for building one so close. (Now if you can get Westmont to tear down the empty strip malls that'd be great!). The only odd thing is the entrance with the weird white line that confuses people. Not sure who made that line wrong, but I've almost been hit twice now. read more

This location just opened a few weeks ago so it's been very busy, but the store has done a great job of staffing and I have never waited in line to check out. There are usually samples throughout the store which is nice, and the customer service is what you would expect from a reputable store like Mariano's. They overcharged us for some polish sausage so I called and the manager refunded the item entirely. Much better than whole foods in all aspects. read more

Don't go to Mariano's!!! They constantly are understaffed at the checkout and the deli. They obviously don't value the time of their customers since they don't mind wasting it. This is not a one time event but a systematic issue. read more

Headline- moldy "fresh" food:( I love Marianos but this specific location is a big disappointment. They are consistently out of items or specific brands, which means I often end up paying for the more expensive brand. This location is also messier than other locations I've been to. It seems like they're understaffed at the very least. For the most part, the staff they do have a courteous and helpful. Love the sushi chef and checkout people.The meat department staff are hit or miss- some are very knowledgeable. The others are surly. One guy on the grill was very obviously stoned and was so busy chatting with his buddies, he burned our burgers. I really do want to love this place, especially with how convenient it is and the brands they offer. BUT today, I opened up the brand new hummus I bought and discovered mold. That's the second item this week that I've bought which was spoiled, well before the sell by date! I called to let the store know that I have concerns about the temperature monitoring at the store. The customer service person I spoke to was apologetic. However, her reasoning is customers change their minds about an item at the register, and then the item can sit at the register for a while when things get busy. I realize things get busy but that's not an acceptable excuse. It's then on management to figure out a system to make sure refrigerated objects are put back right away. As a customer, I shouldn't have to be concerned that I may be buying a refrigerated product which sat out for too long. Very disappointing. And gross! Someone might get sick. Marianos management needs to do something to improve this location. In the meantime, I think I'll be shopping elsewhere read more

While looking to buy yogurt, I was checking the dates and they were from November '17 and beginning of December '17 best buy dates. Shouldn't an employee be looking through items periodically to remove expired food. This place is on the level of Walmart. read more

This place is a joke! Called ahead to make sure they had a certain item, was told yes, drive all the way there to find out they did not have it, and that department was closed even though the hours said they were open till 9, it was 7 and they said it's closed. What a joke, have had positive experience at other locations, this one is very poorly managed. read more

Wow went to the store for the first time today. I walked over by the raw bar just looking the 2 guy's working were very polite and answered all my questions. The oysters tasted fresh and we're shucked perfectly. They recommend the vinaigrette sause 2. Usally I like just lemon and hot sauce the sauce was amazing. Ryan was very nice and helpful. 4 stars from me will be back soon read more

I really like going to Mariano's, the place is always clean, the workers are friendly and the food selection is great. I really like the prepared foods and salad bar, I think the prices are reasonable for that. The produce selection is great, the fresh squeezed oj is awesome too! They have so many different types of cheese. This place has anything you want and serve it up in a quality manner. read more

Last two times were a disappointment with going to the bakery at 5:00 on a weekend night and they're out of baguettes to waiting a long time for service at the hot foods section ending with checkout lines with 6 or more people in every line checking out. It took almost 30 minutes to check out. It's happened several times at this store where there's not enough cashiers to get people checked out. read more

Disappointed in the grilling station. Purchased 2 strip steaks to be cooked medium well. Shopped, checked out and picked up steaks. When got home the steaks were practically raw. 2 guys goofing off behind counter should have alerted me. Disappointing, very disappointing. read more

Have shopped at the Western Springs location and Westmont location for sometime. Always enjoyed everything about the stores, including the happy staff. That has changed. The meat is good quality at both locations. However, management should replace the supervisor and the staff working at the meat counter in the Westmont store. Something is wrong there. How can they be so unpleasant and unhappy when the rest of the store doesn't act like that? My rating does not apply to the meat counter. Other than convenience, will avoid them going forward. read more

We love this place! Bring all of our out of town guests to be jealous of our grocery store with a bar! As well where we can get fresh butcher shop quality meats, pay for them and have them grilled to our order while we just enjoy another beverage! What's not to love? Oh and the staff is always courtesy and helpful too! read more

Ok, most of the time this store is great. However the last 3 times I have had to wait over 20 minutes at both the deli and the meat counter. Today the meat grinder was broken so after standing there waiting for 15 minutes I couldn't even get the ground chuck that was on sale in the case. I only wanted a pound but they had less than 1/2 pound left. I was not paying $9.00 a pound for the grass fed organic chuck so I had to drive over to Lombard to get what I needed. What a joke! The hot bar was also mostly full of dried out foods and the produce and bakery as well as bread isle were picked empty. Sorry but I can go to Jewel if I want this kind of crappy service. There is one young guy that works in the deli that is always polite and helpful! Wish the whole store was more customer friendly. Also asked for paper so the bagger put everything into a double paper bag and put my bananas on the very bottom so they were all smashed. This also happens every time I don't keep an eye on both the prices or the bagging. I have had to come back 3 times as chicken from deli came up not on sale all 3 times but was posted and signed as such. The service desk gal said sorry that happens a lot. So hey maybe fix it!!!! read more

Went to the oyster bar here today and it was delicious! We went with the dozen oyster special and had a nice sampling of each type. The oyster bar tender, Jay, was exceptional and made my lunch date a great success! He was very attentive, sharply dressed, very friendly, and overall just a good guy that I was glad to have interacted with. Also, this new Mariano's location is awesome. I always look forward to shopping at Mariano's. read more

This Mariano's location hires teenagers at the checkout line. This means that they have to call someone over when you are buying liquor. Problem is no one is ever around! You stand in line forever and it takes forever for someone to come check id. This happens every time and last time after 5 minutes waiting I just left. Will never buy liquor from here again! read more

We left a meat order for Christmas Eve and it was ready right on time. The beef tenderloin filets were absolutely delicious. Our grandson in the Army especially enjoyed the taste as the meat they serve in the chow hall doesn't even come close to tasting like these steaks. We will definitely be back to try other items!!! read more

Mariano's is a great store. I mean go to Jewel on 63rd and Main, they are literally ran by morons! I have waited up to 30 minutes in line at Jewel with 2 lanes open, the produce man had no idea if they had lemons and Jeff the Manager stared at me in disbelief because I was aggravated that the ice cream I was trying to buy was on the conveyer belt so long waiting on a price check for the lady in front that it was melting out of the box. I have bought bad fish, meat and freezer from Jewel. Mariano's is a walk in the park compared to Jewel and their prices are better! The workers are friendly and "hold it" you mean you employ cashiers and baggers for each line? They don't have to run from one crusty checkout lady to another crusty checkout lady like at Jewel. At Mariano's their liquor prices are better, the store is cleaner and smells better. Yep, compared to Jewel, Super Walmart (that's a whole other yelp), and Shop at Save (can someone please tell me what Polish/Lithuanian women are smelling because their noses are so high up in the air I figure the air must smell better). At Shop and Save their produce goes bad within a day, I have bought chicken with a film on it and a smell so rancid I just threw it out but was still within date (yeah right). Anyway, all three of those stores suck compared to Mariano's. I work hard for my money if I'm going to spend it I want to feel like I'm not at a flea market buying second rate groceries. read more

This post is about the fresh food area. The lack of training of the staff that handles people's fresh food is horrid! Staff training needs to be majorly overhauled as whoever came up with the current program probably should be fired. read more

Horrible customer service!! The employees ignore you and refuse to help you especially at the bakery counter. They have what appears to be free samples but in actuality are food items you have to buy. Very deceiving! Prices are very high. Will continue to shop at Jewel and Meijer. Will never shop there again and recommend others to avoid as well! read more

I'm super happy that a Marianos opened in this location, but the layout of the store is super confusing. Also the staff seems less than qualified, the bagger we had was smashing the bread into the milk, like literally pushing the milk into the bread. Then when we get home, we realized that she bagged a leaking container with a box of muffins, which had leaked all over the already expensive muffins. Maybe add a self check out so I can just bag the groceries myself. read more

I've been shopping at this Mariano's location for over a year. Up until a few months ago, my experiences were really pretty good. The deli and checkout could be slow at times, but I found if I shopped early evening on Sunday, I could avoid the rush. Lately, though, my experiences haven't been the best. The soups at the soup bar always seem to be empty, no matter what time I show up. They run out of sale items on the first day of the sale. Last week, I purchased some butter and didn't realize it was past it's sell buy date by a month until I got home. Tonight really alarmed me though. I stopped at the hot bar to pick up some chicken fingers (which I've purchased numerous times), and quickly realized that the chicken was raw! Not undercooked, but actually pink and raw under the breading! I brought this to the attention of a young lady clerk at the adjacent check out and she commented that "this is how they are cooking it now". I really think she was just young and inexperienced. I then brought it to the attention of the gentleman working behind the pizza counter and he immediately said he would pull the pan and bring out another. He said if I would wait, he would get a fresh pan, but I was so turned off by it, I just left without purchasing anything. I've never seen anything like this before, but chicken is not something that you should mess with. Somebody could get very sick from eating raw chicken. read more

I used to love Mariano's. since purchased by Kroger it has gone downhill. Produce is not as fresh. I have several items I had to throw out. Service not the same. Deli counter understaffed. Not as many cashiers so long wait. Really disappointed. Love the store before. Now I am back to Jewel. They are better. read more

Had to change my shopping time to late afternoons just to have the very clean cut and knowlegible employee TOM from deli take care of us. If u don't go when he's there don't bother going. He knows his products and always goes out of his way to take care of people. The wait is always extremely lesswhen he is working read more

My husband and I ordered our wedding flowers and wedding cake from this location and let me tell you how happy we were with everything! The flowers were literally amazing! I showed the manager Emily a photo of the wedding bouquet that I liked and she literally made the exact same one! All the bouquets were so beautiful. Our cake even had real flowers on it and it was so pretty! The prices for both was beyond right, much cheaper than any florist or bakery. I will continue to recommend Mariano's to our friends to book their wedding flowers and cakes. Thank you so much for everything!! read more

Horrible pizza!!! The guy making my pizza had no interest whatsoever in making the pizza and just threw the sauce and cheese on. The second pizza was made with sausage on it alone with no cheese!! i honestly believe this was a new guy that had been thrown into the kitchen to make a pizza and had no idea of what the basics of pizza making are. I'll be going back to whole foods..... And I am giving it 1 star just because I am forced to... read more

Newly opened in Westmont I thoroughly enjoy the whole shopping experience here. Everyone I've encountered here has been warm, friendly, and helpful. Fresh produce, meats, and deli are a plus. Smoothies were delicious. I tried the Naperville location twice, but it did not have the same welcoming feeling. It was a really rushed, hectic environment. I'll stick with Westmont. read more