1. Mariam Makram-Rofail, DDS

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Middleburg Heights, OH

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Mariam Makram-Rofail, DDS

3.0 (2 reviews)
Closed • Closed
Updated a few days ago

Services - Mariam Makram-Rofail, DDS

Cavity treatment

Crown cleaning

Dental exams

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Recommended Reviews - Mariam Makram-Rofail, DDS

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Ask the Community - Mariam Makram-Rofail, DDS

Messing Howard J, DDS - Dr. Howard Messing

Messing Howard J, DDS

3.0(3 reviews)
1.1 mi

Dr Kramer is a great dentist. Their billing practices are dishonest at best. Andrea, the…read morebilling/receptionist charged me a $50 deposit and assured me that she would refund my money after the insurance covered the services. After the charges were submitted to my insurance, my EOB showed that all charges were paid & that my balance was zero. When I called Andrea to request a refund of the $50 deposit, she told me that I had a balance due of $44. I asked how, when the insurance shows that everything was covered and there was zero owed by me, Andrea stated that there was one charge that the insurance did not reimburse. The EOB clearly included the service that Andrea stated was not covered as paid. When I requested that I be sent a detailed invoice regarding the charges for services, Andrea laughed at me, told me "good luck finding another dentist" and hung up on me. When I called back to find out when Andrea would be sending a detailed invoice regarding the services provided and to request that Andrea resubmit the cost that she stated was not reimbursed by insurance to the insurance company I was placed on hold for over 25 minutes before being disconnected. I called back several times only to be continually placed on hold, my calls disconnected, or the recorded voice stating to continue on hold only to be forced into voice mail and disconnected when it came time to leave a message.

Office is clean and modern. Staff is friendly. The practice is very busy, reflecting the quality of…read morework. But, the office is understaffed for patient demand. Partitions between treatment areas do not allow for privacy of conversations. Everything seems rushed. Care quality from diagnosis to treatment is very good, but rushed.

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Western Reserve OMS

Western Reserve OMS

3.0(8 reviews)
0.2 mi

I went there yesterday and had multiple teeth pulled and 5 implants put in that same time and bone…read moregrafts and it went amazing! I was able to talk the same day and the pain has been manageable and had I gone anywhere else I know i wouldn't be in the shape I am today. Hands down recommend them for any dental work!!!! Dr Frazee was amazing during the past months with answering all my questions and he made me feel so comfortable there and made me feel like I was in good hands. The staff there were equally amazing and helped along the whole way, Larissa specifically helped me understand the billing side and made me feel a lot less stressed about it all. She helped me understand how my insurances will work with it and took care of it for me!! Even the morning of the procedure I was freaking out inside there and the staff helped me calm down internally and feel as if I had nothing to worry about. Immediately following the surgery while still there I was in a ton of pain and they made sure that I left with the least amount of pain that they could and went above and beyond helping me. Thank you so much!!!!

Terribly rude staff. Price changed after services performed. Very unethical and unprofessional…read more DO NOT risk seeing these thieves. They charged 30% more than they quoted after the surgery and REFUSED to explain why the change in price within 2 days! They were rude and talked back, mumbling answers under their breath. They should not be on anyone's approved list of providers and the practice should be shut down.

Mariam Makram-Rofail, DDS - generaldentistry - Updated October 2026

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