F for customer service... Having been a customer of Mary Sue candies for the past 4 years, I I…read morethought a box of chocolates for my mother for Mother's Day would be a great idea.
Not only did they not send the chocolates, but gave me a call the day after Mother's Day to tell me that they were unable to send them because of some logistics on their part. I explained that was understandable, after all it's not a perfect world, and they could still send the chocolates.
Working in sales and customer service myself, I ALWAYS compensate the customer somehow if there is a delay or error on the part of our business. I asked, politely, how they will make this right and compensate me for their delay. The woman who called me, very rudely, told me, "You won't be compensated." I explained this delay was not due to any action or inaction on the customer's part, so it is fair to ask for some kind of compensation, a coupon, or something. She got loud and barked, "Well, I'll just cancel the order!"
After that I could not accept the order, and cancelled. I cannot live with myself if I knowingly do business with people who treat their customers so poorly and with such a negative and immature attitude. I imagine they get plenty of business, and will survive just fine without me. But my family and I are done with Mary Sue candies, after that inconsiderate and unprofessional customer service experience.
Mary Sue candies should have corrected their error, and compensated me for it. Instead, they decided to be short-sighted, selfish, and greedy over one order. By doing that, they lost the business of my family, as well as my wife's family for good.
Mary Sue, you get an F for customer service.
