I am very surprised to have to be writing this negative review.
I have been going to Dr. R's dental office for many years. I have been very loyal, on time, a happy customer & paid on time. Even when dentists would often leave, I would stay and be given another dentist. During COVID, I was faithful and kept coming and paying for my visits.
Front of house is excellent! Dental assistants are all excellent!
Lots of dentist turnover, over the years but I was loyal through their changes.
Just recently I have had the opportunity to get some crown work done. My implant specialist sent me to a dr, who was not Maria R's office.
I still needed Dr. R's office for cleanings, fillings etc.
Today I got a call from the front of house, that the Dr. said, "we cannot service you anymore." There was no reasoning, no discussion, no conversation. They didn't take the time to have a discussion with me. I know it had something to do with me going to a specialist for my crowns. But that is what we do. We go to specialists for specialty work. And the general dentist for our general work.
It is very sad to be treated in such an uncaring and inconsiderate way after I was so faithful and happy there for so long. The lack of caring from the Dr. is high. It's VERY sad to see a dr who is unable to have a conversation to understand more. The dr should have asked me questions and had a discussion with me to figure out what I thought or asked my specialist questions. Or explained to me "why" they don't want me back at their office.
Normally this wouldn't be a big deal. But I am SO EXHAUSTED from working/life/COVID and wanted to be at Dr. R's office for as long as they were there; because it's so close to my home and in my local community and how much I loved the dental assistants and front of house.
How clients are treated is very much a part of being in business. Perhaps this is why Dr R has had so much turnover with her dentists. Lack of ability to have a conversation and get the other persons point of view and come to a united conclusion.
I am very fortunate that my specialist was very happy to take my business immediately. Dr. Sibhatu is in Oakland and his office is looking forward to having me there.
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