1. Mari Ward, OD

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Sherwood, OR

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Mari Ward, OD

5.0 (1 review)

Services - Mari Ward, OD

Eye exams

Retinal imaging

Eye testing and diagnosis

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2 years ago

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Lenza Eye Center

Lenza Eye Center

3.3(31 reviews)
4.3 mi
•$$

Sadly, this place has gone completely down hill. I was a long time client, and appreciated the care…read moreI received years back. I should have left time before last when the tech did my whole entire exam because the doctor was too busy to do it. My bad. I went again on October 4th, saw a floating doctor that was filling in for another on maternity leave, who by the way was great and I will likely be going to the clinic she regularly works at-not affiliated with Lenza. I have called repeatedly in the last 5 days to ask if my glasses are ready as I was told standard 2 weeks. I left two messages-no call back. I am no longer living close to the location and happened to be passing yesterday, so I stopped. Signs on the door that they are closed, call the Newberg office if you need assistance. Called that location, no answer, left a message, no reply. The store front in Wilsonville's hours on the door now say 3:00-6:00 Monday. I then called before 6:00, no answer. All I want is some customer service for the $350 glasses I ordered 2.5 weeks ago. A call back, or someone to answer the phones. Now I just want a refund and never to be associated with them again. There is no reason to not have staff at locations, answer messages, or be open during reasonable hours. To me this is a result of a bigger problem. I will be calling the Better Business Bureau if I don't hear back by the weeks end. **Update, called again, reached McKenzie who assures me that my glasses will be ready Thursday or Friday. When I try to explain my frustration, he says they are short staffed and there's nothing they can do about it. I suggest calling people back and if that's not an option hire an answering service or don't have an outgoing message. "Yeah, ok, well then you have a great day", then he hung up on me. Save yourself the headache and the rude receptionist. One would think the physician that owns this location should know why his clientele is diminishing.

I am absolutely horrified at my visit. Doctor was great. The male receptionist was verbally…read moreabusive multiple times to his partner receptionist who was new and learning. Mutiple times he berated her, criticized her and put her down several times right in front of me. It was flat out abusive

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Lenza Eye Center
Lenza Eye Center
Lenza Eye Center

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Mari Ward, OD - optometrists - Updated October 2026

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