I have had an excellent experience working with Brandon Kim's State Farm team. As an Administrative…read moreManager, I frequently need assistance with business policies, workers' compensation, vehicle insurance, insurance cards, and policy updates, and their office has consistently been responsive, professional, and helpful. I especially want to recognize Mike Choi and Deja Nako for their outstanding customer service. Mike is always professional, knowledgeable, and quick to respond. He follows through on requests, communicates clearly, and makes even complex insurance matters easy to navigate. Deja Nako has also been incredibly helpful and efficient, particularly when I need insurance documentation, policy information, or assistance with vehicle-related requests. She is always friendly, responsive, and willing to help. Whenever I have needed something for our business or vehicle policies, she has been quick to assist and help keep things moving. Even when the office is busy, the team consistently provides excellent communication and customer service. It is clear that Brandon Kim has built a strong team that genuinely cares about its clients. Thank you to Brandon, Mike, Deja, and the entire team for your continued support and outstanding service. It is truly appreciated.

Made the difficult decision to switch insurance companies. I reached out to a few companies for a…read morequote, and Brandon responded quickly and made his schedule flexible to meet me in person. It was nice for a change to walk in an actual office, and meet an actual agent with actual live team of workers. No more having to deal with a company that has a 1-800 mainland number having to talk with over the phone. It was a much needed change to switch, as Brandon analyzed our previous home policy with our previous insurance carrier and felt it was under insured. Although he increased the coverage, the premium was just about the same. Additionally, not needing to deal with a 3rd party company for the hurricane coverage as State Farm was able to cover it as well. As for our auto, unbelievable savings. Brandon gave my son a great discount on my his classic car since he almost never drives it. We have a great discount on our other auto's using the Drive Safe & Save App. The Bluetooth beacon was easy to connect to the State Farm Drive Safe App, and the beacon is left in the car to monitor our driving such as: speeding, hard breaking, fast cornering distracted driving. The app will rate your driving performance in each category, you can check on your score. My son fussed a bit about needing to have it in his other car, but when I suggested he pay his own policy, he was okay with it. The life insurance process took a while, but Brandon kept in touch every step of the way. He explained what would be happening next etc. Mister and I had the choice of doing either a phone interview or an on-line interview and the processor was so friendly and patient! I got everything ready in advance, such as my medical history, medications, doctors information etc. Ultimately, I did not need to take a blood exam because they spoke directly with my physician for the information to make a final decision! Brandon and his staff is so diligent, super duper friendly Brandon is straight up and professional. When leaving either a telephone message or sending Brandon an email, he responds right away! I'm so happy and feel secure being with State Farm. Brandon is so patient and took his time explaining the policies and is great at recommending what is best. THANK YOU BRANDON!, THANK YOU BRANDON'S STAFF!

I highly recommend Ashley Gundaker and her professional staff. They embody quality service with…read moreAloha! They provide competitive rates, quick to respond to any inquiries, and ensure you are getting the proper coverage for your specific family needs. A+ Service!

I would definitely recommend Ashley and her wonderful team to take care of all your insurance…read moreneeds. When I first spoke to Ashley over the summer it was like we've been friends for a long time. I knew from that moment that she would take good care of me. Today I had the pleasure of working with her colleague Lehua on upgrading my policy and the process was seamless. Huge mahalo to Lehua, Ashley, and the entire team!

Excellent customer Service with answering my questions on my policy and regarding what to do if you…read morehave an accident with another car

I highly recommend going to this State Farm agency from the moment you walk in they are all very…read morefriendly & try to assist you as quickly as they can. We've had this insurance for years now and signed up at this location and they haven't disappointed when we needed them, they even sent us holiday cards which is really thoughtful. It's very neat & clean inside, there's always available parking so you don't really have to struggle to find parking which is always convenient and their office is easy to find. Shout out to Akila he went above and beyond to make sure we had our claim sorted, he was very punctual with everything & we had free boba! You will not regret going here or having State Farm as your insurance they are amazing!!

I want to shout out and recognize Amy. I was in desperate need of adding an address to my icat…read morepolicy during a moratorium. Her request was denied because of hurricane Nolo. She never gave up. She knew a simple but almost impossible task that was so very important to comply with my credit union's policies to close on a loan, she never forgot about me. She had to wait the weekend and first thing this morning her request was granted. Ahead of my scheduled appointment!!!! She emailed then called me to make sure I received the document that I desperately needed. She is absolutely amazing!!! I have spent my entire working life in customer service now retired. Amy is a rare and cherished person. Amy is what I call a true dedicated customer oriented leader!!!! I can't thank you enough Amy. Allstate you have a true GEM!!!!

It is kinda difficult today to find a company that offers homeowners insurance policies. I am so…read morefortunate to have called Nakoa Kai and had the opportunity to work with Taylor Colon. She responded to all my concerns and provided me with updates from the beginning, to the quote and now, signing my policy. Taylor made the process painless and worry free which is a good thing during these times. Mahalo again Taylor!

Allstate took my money gave me a policy number and then never gave me any insurance cards waited a…read moremonth and never could get my money back , your not in good hands with this company . I went to this dudes shady office and he keeps his doors locked , maybe they cooking drugs in there ! He didn't want to help me , in fact he instructed me to go elsewhere ! Go to state farm they got the best rates !

I was a loyal Allstate customer for 20 YEARs and I just recently received a letter in the mail from…read morethem stating that my auto policy will not be renewed this year because I had 4 claims from 2016 to 2018. The total that Allstate had to pay for the 4 claims equaled to $7602 and some change. Yes I did have a rough 3 years out of the 20 years that I was with Allstate. However I estimated that I paid Allstate almost $40,000 in premiums all of which were always on time during the 20 years that I had been with them. Why should people be thrown away for using their insurance, Is that not why we have insurance? I stayed with Allstate due to loyalty and I guess this is what happens when you get all used up after 20 years, you get thrown away like trash. Please be aware that loyalty does not matter to them and they are all about the money. This is the wrong way to do business.

Every time I see a State Farm commercial I am very disappointed by how they handled my rental unit…read morein Seattle. My unit leaked and damaged the lower unit. No agent or representative came out. I was referred to a person in another state. That person was not very helpful. In the end I was not reimbursed for the charges by the association to fix the bottom unit. In disgust I sold me Seattle unit. I was never given a good reason for their non payment. The person helping me was almost impossible to get in touch with. Bottom line. State Farm pays celebrities but not long time clients

Very impressive customer service! Best we have ever had in our 36 years of having house and auto…read moreinsurance. They do what they promise and do it quickly! Thanks for caring about your customers. It shows from the minute their office picks up the phone.

Customer service bad! we been with them for almost 7 years i keep putting up with so much attitude…read moreproblems ( sharol) so i decided to discontinue our policy with them I just Hope they should be more caring and respectful about there clients

Called and spoke with Jacob Buenconsejo-Baird to have an original card printed. This is not my…read moresales agent. I did not select my sales agent as I started with Allstate when I purchased my car in 2016. I have picked up original cards in Kaneohe and Kailua and have never had an issue. Now I am working in Wahiawa, and this location is the closest to me. Jacob says that I need to speak to my agent and wouldn't print a card. Of course, no one is answering at the location that MY sales agent is at. Why do you go through the trouble of verifying everything when I started the call out by saying that I need original cards? I get it, independent agent. This is not a good look.

Best experience I've had with a Insurance Agent…read more I emailed very late on a Friday evening about processing a quote to make a vehicle purchase the next day. Larry responded directly that night and a staff member graciously came in on their day off over the weekend the next morning to get my insurance binder ready so I could get my new Motorcycle.

Kristin is always friendly and professional with us. She's easy to work with and provides great…read morecustomer service. Whenever an issue comes up with our insurance, she responds to our questions and fixes the problem. We have our homeowners and automobile policy with State Farm and highly recommend Kristin as an agent.

I am very skeptical of small business as opposed to the giants (Geico, Allstate, State Farm,…read moreetc...), however, due to buying a new home, I felt obligated to price out everyone including a contact I had at Matsukawa Insurance. Not only did they beat out the pricing, they offered better coverage, responsive and knowledgable feedback, and a better internal understanding of insurance in Hawaii. My agent, Tricia was able to provide me real world examples and comparisons as opposed to getting an agent who does not have a full scope of knowledge of the start to finish process. She provided me tailor made quotes based on my needs and I could not be more thankful! I recommend Matsukawa Insurance to everyone I know.

My eyelash/ nail salon is insured by this company.. Tricia my agent went out of her way and beyond…read moreto get me the coverage that we needed.. and most importantly what my landlord demanded.. thanks to this agency... my shop is insured!!! :-)