No doubt about it, Marco's makes a good pizza. Depending on what you order, it can be a bit pricey, but its yummy.
I gave a two-star rating because they made a promise to me and broke it, telling me that they didn't have the evidence they needed to keep it. This should not have happened.
Sometime back I ordered a small pizza which was delivered with onions rather than olives. The taste of the onions entirely dominated the pizza so much that I couldn't even eat it. I called and explained what happened and offered to bring the pizza back and get a new one, even though it was very late after waiting 45 minutes for the delivery.
The person on the phone checked with a manager and came back and said he would post a credit on my account and I could call any time to get a free replacement. I confirmed THREE TIMES that I did not need to do anything else. He assured me they would have it attached to my phone number and I could get a new pizza at any time.
A couple months later I called for my replacement and they had no record of my complaint or the promise made. Having confirmed what he was saying THREE TIMES, I was discouraged. The person who answered the phone called the general manager who offered a discount because she had no proof of what I was claiming and that it had been a long time since the "mistake" was made. There was NO RECORD, as promised, attached with my phone number.
Hey, I know that stuff happens. Employees make mistakes, forget things, don't really understand the policies and so on. But if I know that, and YOU know that, then certainly the general manager should know that. She could either give me the benefit of the doubt or risk short-changing me because she had no "evidence".
That will be the last time I eat at the Oak Harbor Marcos. Too bad because I was a big fan, but broken promises after a service breakdown just don't do it for me. If you don't mind such things happening, you can still enjoy a good meal here. read more