I have been using Marco Polo now for maybe 8 years and I would not switch. I was encouraged the first year when Shelly first said that she wanted to clear out the utility room poolside where the pump and filter was and install wall hooks to keep it neat. That set the stage for what became my best vendor/customer relationship on the OBX. We have a 26+ rentals/yr and have never gotten any complaints. I know they come in 2 to 3 times a week to service our property and they do look out for my interests. Shelly, John and their people treat the house like they own it and give me pro-active feedback on maintenance, renter comments and fair pricing on repairs they perform or oversee other pool contractors. I trust them so much, they are also the first people I ask for references on other contract work. In eight years, they never faltered and I wish I had this great experience with all my contractors. read more