Let me set the stage: I bought a shiny new construction home in 2021 with a pool that was installed…read moreby a local Pool & Spa company (name redacted to protect the lazy). I'm not a full-time resident -- just a part-time pool guy living that part-time beach life. But even part-time residents deserve full-time water circulation, right? So every year, I call the original installer to open and close my pool. And every year, it's like asking a teenager to do chores -- they either ghost me completely or give me the "we're busy with real customers" brush-off. Which is wild, because I've literally paid them every year, which feels like it should count for something -- if not respect, at least a returned call? Anyway, fast-forward to this year -- Year Four of the Pool Neglect Games. My pump started sounding like a chainsaw being tortured. I'm pretty sure the neighbors were close to calling the HOA or an exorcist. I emailed the original pool company: crickets. Called them: voicemail. Still nothing. So now I've got a dead pump, a murky future, and a wife I just told, "Get ready to bucket-bail this pool for the next two weeks." But then... enter Eric, stage left. (Cue spotlight and heroic music.) At 7:30 AM, I left a voicemail for Aquarius Pools & Spas, and by 7:45, I got a text from Eric like some kind of Pool Whisperer. He said he'd call by 9:30. Guess what? He actually did -- like, on time -- like a grown adult who respects other people's time. I know. Shocking. I gave him the lowdown, sent pics of the setup, and he quoted me a price that didn't make me want to fake my own death to get out of paying it. Then he said the magic words: "I can be there today." I almost cried. This man showed up, mid-day, replaced my pump like an absolute legend, and had my pool up and running same day -- all while the other company was probably still warming up to check their voicemail. Eric is the pool repair ninja I didn't know I needed but now cannot live without. And let's be real, I work in Customer Experience for a living -- I literally get paid to find out why companies suck and fix it. So when someone actually delivers top-tier service without the usual drama, it deserves more than five stars. It deserves a skywriter, a parade, and maybe a statue. So to sum it up: Eric, you crushed it. You turned what could've been a chlorine-scented nightmare into a same-day solution. You've earned my business and my local referrals -- and if you're reading this and need a pool hero, call Aquarius Pools & Spas and ask for Eric. Tell him the guy with the haunted pump sent you. P.S. My wife didn't have to skim bugs with a pasta strainer. She thanks you too.

We have been with Aquarius Pools and Spas for a few years now. The owner Eric is extremely…read moretrustworthy and honest. Pools and hot tubs are not cheap to maintain, but Aquarius's prices are very fair, and for the excellent service we continuously receive, it is well worth it. We previously had another company maintain our pool and hot tub. They touted themselves as the largest pool maintenance company on the OBX. Their technicians were Not trained properly and were told to watch you tube videos to learn the trade! Aquarius is responsive, caring and has well trained employees. You will be very happy with them.

Brandon and his team have serviced our pool and spa for 17 years. I have never had one complaint…read morefrom a guest. Not only does he take great care of my pool he also looks out for my house. Recently he noticed there was a dog on premise and my house is a no pet home. He notified the rental agency so they could take care of the problem.

We have used Brandon and his team since 2007. They are responsive, professional and reliable. In…read morethe beginning, we had little kids so he used organic pool cleansers which was important to us and it kept us out of the pool only for a short time after service. Our pool was for personal use so when we had an issue he was just an email or text away--sending someone immediately. Once we transitioned into rental program, he seemlessly worked with our realty company rather than having to work with theirs. Two thumbs up to Brandon. He's a nice guy too!

Bradley was at my home very quickly after my call. He and his wife are super to work with. It seems…read moreI have run into a snag on my project but High Seas is very supportive. I highly recommend using them for any of your spa or pool needs.

Bradley takes care of our pool and hot tub weekly as well as repairing several issues on both. He…read moreis very knowledgeable and dependable. Highly recommend High Seas!

I have been using Marco Polo now for maybe 8 years and I would not switch. I was encouraged the…read morefirst year when Shelly first said that she wanted to clear out the utility room poolside where the pump and filter was and install wall hooks to keep it neat. That set the stage for what became my best vendor/customer relationship on the OBX. We have a 26+ rentals/yr and have never gotten any complaints. I know they come in 2 to 3 times a week to service our property and they do look out for my interests. Shelly, John and their people treat the house like they own it and give me pro-active feedback on maintenance, renter comments and fair pricing on repairs they perform or oversee other pool contractors. I trust them so much, they are also the first people I ask for references on other contract work. In eight years, they never faltered and I wish I had this great experience with all my contractors.

They do a fantastic and amazing job on cleaning my pools and my spas on the Outer Banks from North…read moreCarolina. I recommend them for anybody that needs their done.

Poor communication. Would charge for things that were random and not discussed in advance. An…read moreexample are pool signs that were not relevant - they charged $86 for one sign and they are on Amazon for $12! This is one example and when questioned, they did not have time to talk to customers. Every month was a new "expense." I suspect they hit all of their customers with the same expense of the month. Would not recommend.

I reached out to Oscar's to obtain a check for leaks in the pool at our rental beach house in Kill…read moreDevil Hills. He responded promptly on the same day that I called. He was professional and courteous, and got the job done and even perform some repairs. He went over and beyond my expectations. I would highly recommend this company for any of your pool leak detection and inspection needs. Thank you.

Very professional and responsive, with clean results. I would highly recommend for your pool and…read morespa cleaning needs.

Horrible business practice. Tells you he will be there, then doesn't show, but leaves you a text…read moremessage with an estimate.

Tyler and Greg are great people to deal with and we absolutely love our new hot tub. They went…read moreabove and beyond to accommodate us when we needed a hot tub for our rental faster than the distributer could send one. And the Strong Hot Tub they carry is awesome too, HARD TOP with easy to open handles and a warranty you can't beat. Look no further for your spa and pool needs! Positive experience on the Outer Banks!