Andrew was amazing. Great customer service! Highly recommend this store on the Island!read more

CSR was actually helpful but I really didn't have a difficult issue so I don't know if that…read morematters. Lol

I broke my phone screen in a trip and contacted Techy the day I returned. The owner/operator was…read moreresponsive and gave me a quote right away. I took my phone in the next day and he had it good as new in 25-30 minutes. The shop is located inside Walmart so I was able to get groceries while he worked. The repair was done quickly and with excellent quality and he even threw in a free tempered glass screen protector, which he installed for me. Highly recommend!

simple job replace rear screen on iPhone no problems The tech could have had a little better…read morepersonality, but I was only trying to get my phone fixed.

Always great service....timely, honest and fair pricing. Would recommend for service on your tech!read more

Fast reasonable priced iPhone repair service. Fixed my cracked screen in less than an hour while I…read morewaited.

Kervens at the Marco Island Florida T Mobile store is a fantastic young man. We had a very…read moredifficult issue with our cell phone that several people tried unsuccessfully to resolve. Kervens got on task and persevered until he found the problem and resolved it. Not only is he upbeat, personable, good natured, and good humored, he is incredibly patient. He did not lose his cool and stayed focused. He has a huge knowledge base and knows how to resolve problems. He is a major asset to T Mobile and is a pleasure to work with. Kervens, thanks again for a job well done.

Daughters phone went blank. Went to TMobile. Eric was working. Great guy. I had insurance and the…read morestore asked me to work thru them since the store wasn't able to swap the phone. Why? I have no idea. Insurance said I need to reset my pin. Work with the store. Eric helped and he was amazing. I got no issues with the store or Eric. I do have issues with the insurance I carry. 2 hours later and no resolution. All they did was refer me back to TMobile support which tried to upgrade my for a new model and I would have to pay "taxes" only. $374.13. Lol. Yeah right. Not happy with any of this right now, except Eric. He rocks.

Terrible experience with this retail outlet of Verizon. Since this is a independent dealer, they…read moreget paid on extra lines. I went in to add my wife to my plan and they stuck me with 2 additional new lines besides my wife's plan. Then to make matters worse they added a bunch of extra items on that I did not want. I only discovered all of this when my bill came. I tried to rectify the situation and get an explanation and they asked me to leave the store. DO NOT GO NEAR THIS STORE.

Avoid this location, it's worth the drive to use a location in Naples…read more My wife went alone to purchase a new phone, not expecting to be taken advantage of. A $57/month phone warranty plan was added to our account without our consent and was not disclosed. There was also a $110 fee for "READY? GO! PACKAGE" added to the bill to swap the phones, which was also not disclosed. Looking online, this is a junk fee that non-corporate stores will sometimes tack on to consumers they assume won't review the bill prior to paying. Buyers beware of the deceptive tactics used at this location. I have never experienced this at any other Verizon I've been to. Use a corporate location.

Stopped in to get a part replaced. Was quoted $150 and told it had to be ordered. Did not receive a…read morecall when it came in. Checked in a couple weeks later and they told me to come in. Part fixed in 15 min while I waited. Charged $30, causing me to question why I was originally quoted $150. Seemed a little shady to me (employee hinted at feeling the same way of the other employee).

Rodney, the manager, can diagnose and repair anything even when you are told it's impossible. I've…read moreworked with him on 3 repairs and each time, it was completed promptly and perfectly. His team is thorough and so patient with walk ins.......We are so lucky to have him at this location in North Naples!

My iPhone 11 Pro lightning connector was no longer charging from the connector so I took it into…read morePerfect Phone. They said it would be ready in an hour. I picked it up later that afternoon and it now charges perfectly using the connector. I really appreciated their swift service and will be back when I need a new phone

From the owner: Perfect Phone is your go-to mobile repair shop for fast and reliable service. We fix phones in just…read more20 minutes—no long waits, no hassle. We also sell a wide variety of tech including iPhones, Samsungs, iPads, and more. Whether you need a quick repair or a new device, we’ve got you covered!