I am genuinely surprised by the negative reviews regarding this facility. While healthcare often…read moreinvolves waiting, it's important to recognize that this team is dedicated to doing things the right way, even if it means longer wait times. I brought my daughter here last night due to erratic behavior and aggression. It was a frightening situation, and we didn't know what to expect, but we were determined to get her the help she needed. I'm incredibly grateful for the nurse practitioner, case manager, and everyone else who supported us during this challenging time. For those frustrated with the wait, I encourage you to come prepared--bring a book, headphones with relaxing music, or a warm item to stay comfortable. Quality care takes time, and good things come to those who wait. The staff here are highly trained professionals who are committed to caring for your loved ones. Please be patient and trust them to do their jobs effectively. A special thank you to Richmond case manager and the nurse practitioner. I believe his name was Mark. He was absolutely amazing and so kind and professional.

Horrible night staff, just uncaring when it comes to females( at least my daughter). Although I…read moretook her there as a recommendation I knew I should have said no. I had the police take my youngest because of a behavior issue and was there for hours. But that's another story , and the reason I didn't want to take the older sister however I needed help with her. She was taken from school by a crisis team, and they stated it would be faster if they took her but NOPE it was not. 9 hours later they kept her, I left and when I came back I finally spoke with someone via phone due to staff not letting provider know that I was in the lobby. Anyway I let the provider know what was happening and that she needed a med wash because her meds were not working which my daughter told the crisis team. So I got a small list of facilities and started calling ( all denials). Then I got a call stating they had re evaluated her and was going to discharge her, not med wash nothing. I go and get her and instead of letting her change into the clothes she had on she was brought out in scrubs. Same pads I gave her were still in the bag. Was told that they don't have panties for the girls to change daily... so I'm guessing they let them shower and put on the same nasty undies they came in and been wearing if they were there for days waiting on a facility to approve them. UNBELIEVABLE Not to mention the bathroom in the waiting room..

I've been seeing Carol for 10 months now. I decided to seek counseling because my sister noticed…read morehow depleted my "light" was when she looked in my eyes. I was losing myself and my way, just barely able to try and meet everyone else's needs, completely unaware of my own. I didn't want to fade away, but I knew for my heart and mind to engage I would need a good therapist. I read Carol's profile, and immediately knew she was the one. Her approach took into consideration sensitive people. In life I have been misunderstood by many. I was so often referred to as "sensitive". I tried to push this aspect of my personality, the deep feeling and thinking, down until I could just communicate on the surface. Looking back over the last 10 months I realize that Carol has respectfully guided me to a place where I can honor who I am and find a way to live in harmony with others in my life. It's a tricky balance, and I'm still working on it, but I have made progress. She has managed to provide insights that I had not seen on my own, because she listens and I believe truly cares about those she sees. I will forever be grateful for Carol, as she had had a profoundly positive effect on my life.

From the owner: Individual and relationship counseling for over 23 years. Specialties include Emotionally Focused…read moreCouples Therapy (International Certification), anxiety, depression, addiction, self-esteem, marital and relationship counseling, blended families, teen issues 14 years of age and older, and highly sensitive people (see hsperson.com).

All the staff at the clinic are very professional, and they make you feel welcome. They make sure…read morethat all patients attend classes and if they don't attend, they go out of their way to find out the reasons for not attending. They have phases for progress, case management which leads to finding jobs for patients after graduating.

I recently went through the program at SOBA and they definitely saved my life. From the intake…read moreprocess with Drake,to the entire staff was seemless. The care , attention and any medical needs was 2nd to none. A special thanks to Rebecca ( Facilities Manager) she was so helpful and kind. All I can say is if you're really want help you won't go wrong.

This is an amazing place. I came to SOBA at 29 years old after a 12 year battle with opiates,…read moreamphetamines, and alcohol. I showed up on the run, homeless, and emotionally bankrupt. Im 31 now and life couldnt be better. SOBA doesnt just treat the symptoms of addiction but the underlying issues of why we use in the first place. They have given me the tools to face life on lifes terms. Most of the staff is in recovery with significant time sober and truley care about each individual. For those who are willing to fight for whats left of their lives the resources are endless here. Thanks to Greg, Rebecca, and every member of this organization that has come to feel like family to me.

I am very disappointed with my experience at Lighthouse, particularly with how my concerns…read moreregarding a psychiatric medication were handled. For over two weeks, I repeatedly tried to get a clear answer about whether I could receive a short bridge prescription to get me to an upcoming appointment with a new provider. When it became clear a refill might not be possible, I specifically asked for guidance on how to safely stop the medication. That guidance was never provided. Being left without direction regarding mental health treatment is unacceptable. I chose to leave this practice because I did not feel listened to by Dr. Westbrock. Diagnoses were mentioned without explanation, alternative causes were not meaningfully explored, and my concerns were largely dismissed. When I asked about further evaluation, I was told it would require several additional appointments and approximately $800 in fees, after already paying for the visit I was attending. The process felt more focused on billing than patient care. After securing a new provider, I contacted Lighthouse weeks in advance because I knew I would run out of medication before that appointment. I made it clear that I understood if a refill was not possible and that I was simply asking for guidance. Despite multiple attempts, my requested were ignored by Dr. Westbrock. Even after being told by the medical assistants this bridge refill should have been possible. Lighthouse medical assistants have reached out and apologized on behalf of the team. They stated the issue was with Dr. Westbrock and said that if I wanted a bridge now, three weeks later, they could forward me to the director. I appreciate the medical assistants who attempted to help every time I called. However, this situation should have been escalated to leadership much earlier, and at the end of the day Dr. Westbrock is employed by this office and his actions reflect the office. Overall, this experience left me feeling dismissed and unsupported at a critical moment in my care. The only reason I chose 2 stars instead of 1 was the medical assistants consistently trying their best. It is disappointing they are not listened to by their superiors. I am sharing this so others can make an informed decision when choosing providers.

Unfortunately I have had the experience like many others of just being a number to this company…read more Not only can you not ever speak to a human when you call their phone number. You have to leave a message and hope they will call you back. And then if it doesn't suit them they will tell you they never got your message. In addition, I would think after your third or fourth visit, your doctor would know your name and not have to ask you what your name is at the end of the visit so he can call in your prescription! Extremely unprofessional and unethical business

Counseling is very difficult to get right. Some counselors are too soft - others too hard/aloof…read more Some just want to chat with you while others want to do exercises. Troy Stone is one of the better counselors I've been to. He is honest, calls you on your BS, relatable, and has plenty of examples. He will chat about your day-to-day stuff but he always pulls it back to - what is your goal and what is the science behind it (love language, attachment theory, trauma, etc.). Other MFT counselors I've gone to barely touch on such subjects which greatly hinders long term fixes - to fix what is wrong today you must understand where you came from. If you simply talk about what pissed you off last week and never touch on why or what happened to you in the past that predisposed you to those emotions... then you're just spinning your wheels.

I love this counseling office. I see Stephanie Munro and I think she is amazing. She has helped me…read moreso much.

I was referred here by Mind 24/7. Yes, I was in crisis. I was referred here because they take my…read morequite unique insurance and they had couples' and individual counseling. I thought this was great because it was close to my house, it had what I was looking for, and it was affordable for my partner and I. I unfortunately couldn't make the two initial appointments due to life circumstances and a bit of a misunderstanding with my partner; since he is still skeptical about doing mental health counseling. Once that was cleared up, I spoke to Sylvia and she instructed me to talk to the hospital manager. I called multiple times WITH THE OFFICE MANAGER'S EXTENSION, saying that I would like to schedule an appointment and that I really would like to move on from my crisis situation and improve my quality of life. I cannot comment because I never received care, let along quality care on the phone with anyone. I keep getting referred to the voicemail. I left numerous voicemails that were never answered. I only received a call back twice from Sylvia. Besides the aforementioned customer service representative, this place has no customer service whatsoever and ignores people who actually need help. This is a sad excuse for a non-medical counseling office. I should've just took my friends' advice and took advantage of veterans' resources. My mistake for trusting another source.

Dr. Michael Rockwell. Psychiatrist. Amazing care. Very thorough. He listens! The quality of my life…read morehas greatly improved with his medication management.