Frank (owner) answered the phone and came to the house within the hour to clear a stuck damper. He…read morewas efficient, clean, and really knows "all about" your fireplace/chimney, etc. It's so refreshing to actually talk to someone (no text or email requested), and have the issue resolved so quickly. Highly recommend this business!

I called Frank because my chimney hadn't been cleaned in 2 years and has a crack in the back that I…read morewanted a professional to look at. He cleaned the chimney and thankfully gave it a clean bill of health. He took the time to explain his reasoning and gave me some advice for keeping it clean going into the future. He also left me with a sheet explaining the anatomy of the entire fireplace and chimney, and his inspection notes. I booked Frank because of his great Yelp reviews and wasn't disappointed.

Quick, professional, friendly, affordable. Would recommend to family and friends if looking for a…read morereliable service.

I really wanted to like these guys. Communication was good and they were confident in their work. I…read morehad two chimneys cleaned, new caps with screens, and masonry repair on the top of one of the chimneys. During a wind storm one of the caps blew off. I called the company to see if they warrantied it and was told that weather was not their problem. Funny, because after the guy was done installing everything I specifically asked if one of these blew off there was any warranty, and was told everything was covered for one year. No offer to reattach was made, so I had someone else look at it. Found the chimney cap was only glued on and not attached with any hardware at all. The sealant was cooked by the heat and just let go. Not only that, the cap was the wrong style. Nothing fit inside or outside of the chimney pipe, it merely rested flat on the top and was slathered in a massive amount of black sealant. I was told that obviously this could never have been expected to last through the heat of use or any wind. A correct diameter one was found quickly and clamped in place. I don't understand why they couldn't have just told me they didn't have a proper cap instead of wasting my money.

Clayton did a great job. He gave a thorough inspection and explanation of the fireplace we have. He…read morecleaned it very well and gave instructions for proper maintenance. Grateful for his expertise!

Clayton did a terrific job cleaning our outdoor fireplace. He was very thorough and very…read moreknowledgeable. he spent a lot of time cleaning the smoke shelf which is very important. overall great job!!

Overall we were pleased with our experience with Bridgetown, however a few things took away from…read morethe best possible experience. +Very competitive pricing +Pleased with quality of work done -Final result looks great -Contractors left red chimney bricks dirty and did not clean -Contractors dug holes for scaffolding and did not repair -Contractors sprayed windows with debris from service and did not clean

Bridgetown masonry built this stunning brick fireplace over our existing fireplace. We are amazed…read moreevery day we look at it. Truly stunning and an amazing transformation. Can't say enough good things about these guys

Jay and Taylor were on time, professional and rebuilt the chimney crown as specified. I highly…read morerecommend this team and this company. The customer service was also excellent, in terms of scheduling and billing. Thank you!

Kelly did a great job! Arrived on time. Was very professional. Kept work area clean. Did a…read morethorough cleaning of my chimney. I'm now ready for a winter filled with warm fires.

We had an excellent experience with Lifetime Chimney. We…read morehave a chimney that we never use that needed to have a cap put on. Another company said they would only rebuild the entire fireplace and chimney. We never intend to use the fireplace and just needed to protect it from weather and creatures getting in. (We couldn't afford a complete rebuild in any case.) Lifetime Chimney saved us! They completed some repairing so they could install a cover/ cap, and they pressure washed the chimney. Miguel did an excellent job and was very kind. When I first called in, I spoke with Brian who was incredibly helpful! I was worried when I called in, but Brian explained what they needed to do. He patiently gave me clear information. The chimney looks great and it makes the house look great. We're relieved to have it protected now. I would hire this company again!

Outstanding! Michael was thorough in his inspection and explained everything to me from changes to…read morechimney safety over time (our house was built in 1928) to what we can and need to do today. He gave me suggestions but did not try and sell me anything I didn't need. After the inspection I had him install a stainless steel chimney cap for $275. We had one done at our other house that cost over $500 a few years ago. Lifetime Chimney is my personal go-to from now on and the place I recommend!

I have paid Justin and Jennifer L $1747. 51 on November 16th for parts and labor! I was told the…read moreparts would take around 10 days to arrive due to Thanksgiving being so close; both, Justin and Jennifer L assured me that in spite of scheduling difficulties and family issues, Justin would be able to get the fireplace fixed no later than the 10th due to scheduling overlap, and family difficulties. I agreed to that, however on the December 11th Jennifer L sent me a text stating that Justin booked a four day job without consulting her, but he would fit me in during the next day or so no matter what. Yet, here we are, December 19th,and I am being ghosted due to a text I sent to Jennifer L telling her that unless my fireplace place is fixed by end of day on Friday the 13th I expected to receive a full refund. Her response was: "that is fair", however, meanwhile I am out almost $1800 dollars and still have a broken fireplace. DO NOT hire these people because their business practices are shady at best!

I would not recommend this company. I rarely post reviews and I have to do this to help others…read morelearn about them and avoid if possible. They were nice and prompt for the initial inspection request and suggested replacement of parts and I paid 400$. They said the parts would arrive in 3-4 business days and after that payment they went dark and not responding to texts or calls. They say they will call and schedule but they never do. I lost money and didn't get the fireplace fixed .

Great service, clean, friendly and professional chimney cleaning and inspection. Competitive cost.read more

Revising my previous one star review to four stars. There…read morewere some communication issues. They showed up a few days late and at a different time but once on the job they were thorough, pleasant and competitively priced. They did a good job. (Also, we're in PDX, not SF as listed.)

Called them and they came the same day to look at a leak in the roof. Found there was a poorly…read moreinstalled vent. Vent replaced and we also asked to have an old satellite dish removed and moss treatment. Fast, clean service, and we will be calling them again for work.

We have a beautiful new roof thanks to Jesse and Blake. Great communication, thorough follow…read morethrough, fair pricing, gentle personalities. A pleasure to work with and highly recommended.

Made an appointment for a cleaning, 2 weeks later no one showed up. I contacted them to see what…read morewas going on, they said they were running late and will be there later than planned, which was fine. But more time went by and I contacted them again to see if they were still coming and then they just ignored me. Normally I wouldn't care so much but this caused me to miss one of my kids' major school events (due to waiting around longer, ultimately for no reason)

Wind is the enemy of chimneys. I get a lot of wind at my now over 100 year old home. Sometime in…read morethe 1980's, an owner added a wood-burning fireplace insert with a heat circulating fan. I inherited a lifetime supply of hardwood firewood from the previous owners, and I've added to it. The wind broke and blew off the top part of my chimney cap. We were in bed when we heard a big crash and bumping on the roof. It wasn't the usual squirrels traversing my roof in the morning. Though in December, it wasn't Santa. The smoke and rain corroded the metal, and it just broke. I was very worried without the cap that the rain would ruin the fireplace, the flue, the framing, and siding. Many chimney companies are backed up for 2 or more months, even to come look. But Tip Top, Tobias and Mike, were able to schedule. Tobias reassured me by phone before visiting that with my chimney cap top missing, the rain would not enter, and he was right. They came, phoning ahead, removed the old cap, measured for the replacement, and covered the flue. Tip Top have a wealth of knowledge. These fireplace chimney kits were a complete system, usually made by small companies. The parts are not interchangeable or standard. Tip Top even has a small fabrication shop they work with for odd parts. They were able to order a stainless cap fitting a 13" outer and 8" inner concentric stainless flue pipe. You would also find similar, but smaller, concentric stainless piping on furnace and hot water flues. The fireplace, vent, flue, and cap systems are really not made to be repairable, and the companies that made them are long out of business, so set your expectations for that. It simply may not be able to be repaired. But in this case, Tip Top was able to solve it! They ordered the cap, phoned me when they received it, about 3-4 weeks, scheduled a 2 hour time window, called 10 minutes ahead, and installed it. On their visits they were quick and efficient. They work as a good team sequencing tools and materials for the next step. Tobias was up on the roof before I was outside. Mike had packed the construction waste before Tobias was down from the roof. They had already done 5 appointments before my noon appointment and they order them by neighborhood. There is a famous saying: "Cheap, fast, or good; pick two." Tip Top is all 3, as well as knowledgeable, communicative, and polite. Their charge, with 2 trips, and the replacement part was very reasonable. Recommended! Note they are a small company - voice call and text. They also join my homeowner collection of contractors and suppliers. (I would also say, read the filtered - not recommended - reviews. Yelp filters for good reasons, and some people only write a few Yelp reviews, never getting beyond the filter. That is fine. But the filtered reviews all seem very consistent.)