We've had better experiences here than many other reviewers. We've come here quite a few times over the years. She gets plain vanilla in a waffle cone. I've gotten a number of flavors but usually vanilla or sweet cream. I always get a mix-in. Normally just Heath bar, but sometimes also shaved almonds. We've always been treated courteously. read more

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This was comically bad. Could not understand the staff lady and so much miscommunication. She took so long on our order the next customers sat down on the chairs waiting so we (the first to get had to go outside to eat ). We quickly discover that the ice cream is not cold; melting everywhere. So I take my son back inside and ask to go in the mentioned by others "out of order" bathroom "for customers only". She gave me the code to get in. 1961. So we unlock and of course the bathroom is clean (ish) and works fine. It appeared that she just didn't wanna clean it. And also appeared that the upstairs where we could've been seated inside, was walked off because she didn't want to clean it. It was comically unfriendly ice cream store. Oh and she tries to be awkward about waiting for me to give a tip (the screen doe not clearly show an option for less than 15% tip) I was just chuckling to myself. Some messed up stuff must have happened in that bathroom to get all these reviews for like 8 mo about it being fake closed. Don't go back. read more

Place is nice, excellent service, store look clean and inviting. Bathroom needs extra attention, with the weekend flow an extra person can make the difference to help and keep restroom clean as the store is, ice cream is delicious. Attended can smile more often to feel a warm welcome. read more

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Restrooms are out of order! I wouldn't have ordered anything had I noticed the restrooms being out of order.

I had to leave a review after coming to this location two times now while visiting friends. It's disappointing to come to an ice cream shop, and the employees have zero desire to provide satisfactory service.. serving ice cream... The employee(s) working 8:30 PM- 9:30 PM make a customer's portions half the size of those at other Marble Slab locations and limit the amount of toppings when requested. I have featured a picture to show what my friend received tonight after asking to have the Dubai Chocolate Sunday. Unacceptable. This should be at most $9. Not $13. I have been to Marble Slabs in Mississippi on multiple occasions over the years. A few months ago, I ordered the new Dubai Chocolate Sunday ($12.99) at the Ocean Springs, MS location. One of the best tasting ice cream experiences I've ever had, and the employee nailed the presentation... it looked exactly as advertised. Below you can witness the comparing photo of my experience at the West Bay Area blvd vs the Ocean Springs location. Do not recommend spending your money there, and I will not be going back to West Bay Area location. read more

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good treat and great service !! Ill be back! staff here are very very nice. The parking space in front is limited but there's a lot of parking spaces around the area, you just have to do some walking. The mix in toppings are all fresh. I have been here a lot and I've only had old marshmallow once. read more

Marble Slab Creamery - It's a treat - Ice Cream & Frozen Yogurt Near Me - Webster, Texas

I just had a bewildering experience and not in a good way. I called trying to order a large oreo cake for my son's birthday for this Saturday. I have done it before and last year was told to do so a few days in advance if I wanted writing on it. I did, which is why I was trying to order it a few days ahead of time. The lady just told me that you no longer do the service. I don't think she understood a word I was saying. First when I called no answer, line just picked up and hung up. I called back thinking it was a mistake before I could even say why I was calling I was told I had the wrong number. I physically drove there was greeted by a lady who's voice I recognized as the person who told me I had the wrong number. Not sure what is going on but I tried three times to give you my business and each time I was blocked by the same employee. Disappointing. . read more

Big yikes, they ignored me and took orders from orders from customers that came in after me. When I finally got their attention, I enthusiastically said "Hi!" And I kid you not, she walked like two feet over and addressed my boyfriend, as if I couldn't order for myself. Also it's just really quite expensive for what it is. read more

The absolute worst experience I have ever had at this location. My family has visited this location many time over the past 15 years but after our latest experience we will never take our business back. Our family of 5 entered the shop around 10pm on Friday. We opted to sit and eat our ice cream in the shop because we had 2 children with us. Around 10:25 PM, one of the employees approached my family to inform us that the shop was closed and that we needed to leave. The employee continued to hover over my family. In a confused state, we started to clean up our mess. When we were not moving fast enough for the employee she again informed us that we needed to leave. As we were leaving at 10:27 PM, 2 customers drove up and entered the shop. These customer being 2 adults were allowed to enter. When I drove back by the shop at 10:47 PM there were then 3 customers enjoying their ice cream in the shop. For clarity, the signage next to the entry (picture included) indicated that this Marble Slab location closes at 11:00 PM on Fridays. Based on this experience it appears that this Marble Slab location has discriminatory practices against children. For what...being messy? Being kids? There is no other explanation why 20 minutes after we were told to leave because the shop was "closed" that there would be 3 adult customers (unrelated to the establishment) sitting in the shop enjoying their ice cream. To make matters worse, they would not allow us to use the bathroom claiming it was out of order. There was no sign on the door indicating such status but there was a sign reinforcing that the bathroom was for customers only. read more

Marble Slab Creamery - Store Hours - Ice Cream & Frozen Yogurt Near Me - Webster, Texas

The worse customer service of any Marble Slab I have ever been too. Marble Slab is my favorite because I'm obsessed with their Amaretto. Always have been. But every time I go to this location the staff is rude and pushy. I asked for the small and she basically made me feel bad for not getting the more expensive regular size. I often get that size but today I wanted just a small. Customer is always right doesn't not apply here. If you want Marble Slab in the area go to the other one on 45 in Webster or the one in League City. I have been to this one several times just because it is easier to drive into it on Bay Area when driving that way. NEVER AGAIN!!! I will go out of my way to go to one of the other ones in the area. I never have a good experience here. Ice cream is supposed to make you happy. Not here! Don't do it. Go somewhere else. I literally stopped her mid sentence and said no worries...I'll just go to the other Marble Slab. read more

Like the reviews posted before this one, they definitely have something against kids at this location. Went in for ice cream and my daughter (4) had to use the restroom. There was a sign on the door that said "for customers only". The door was locked and I asked if she could use the bathroom and the manager said "NO! it doesn't work." I was a paying customer and How does a facility not have a working bathroom? And like the reviews before this one, how have they not had a working bathroom for 2 months? Make it make sense. Don't recommend read more

Scam, make sure you look at your receipt before you pay. They charge based on the amount of mix-ins. I asked for 3 small and was charged for 4 regular just because I got 4 mix-ins. The sign in the entrance says free mix-ins. Worker was talking on the phone while taking our order the whole time. read more

Marble Slab Creamery - a man behind a counter - Ice Cream & Frozen Yogurt Near Me - Webster, Texas

Went in for an ice cream that was very good :) but what I enjoyed most was the kindness shown by Shirin. So often now when I go places everyone is in a rush so it was nice to be able to have a nice chat and just relax :) Highly recommend stopping by! read more

First time coming here & definitely my last ! Employees are not friendly & argue right in front of customers. They need to fix there employees/management & do better. I did not go through with my order & left as she had no business being rude when I was nothing but patient. read more

We were basically ignored for 15 minutes and then we ordered and they put the ice cream on a warm slab and it was a melted mess. Taste wasn't great either. Won't be back anytime soon read more

Clean and spacious and wonderful people work here! Loved coming here on Mother's Day! Perfect treat ;) read more

Marble Slab Creamery - Best ice cream! - Ice Cream & Frozen Yogurt Near Me - Webster, Texas

This place was rated two stars and I'm paying (literally) for ignoring that and going here anyway. The women working here are scam artists. I ordered two small cups of ice cream, one of the two women showed me a cup and I nodded, assuming she was showing me the size I asked for. Then, while mixing my order she fails to mix it up all the way and I had to ask her to mix it further. All of the mix-ins were just sitting on top. As she's mixing it, my husband comments on the size of the ice cream, asking if it's a small. I said yes as the woman glanced at him after his question that she clearly heard, as well as my response, and back down to the slab without saying a word. Once she finishes our order she tells me the total is $14. Shocked, I ask her the price of my husband's custom order and when she tells me $7, I'm aghast at $7 for a small when the board behind her clearly says $5. When I point it out she then tells me I have regular sizes, not smalls like I asked for. She then tries to blame me, saying I chose the cup size. However, I asked for a small and she showed me a cup. I didn't think she would be deceitful and show me a larger size than what I was asking for. The stack of cups aren't in size order, just grouped in a circle, so there was no way to realize it was the wrong size. I left there with a bad taste in my mouth and will never return to this location. I see very clearly why this location has such low rating, it is well deserved. read more

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Mrs.Shirin was great as well as Mr.Ali! Of course the icecrean was sweet but they were sweeter! read more

Marble Slab Creamery - They had great service Mrs. Shirin was so very sweet and so was Mr.Ali! Of course yummy ice cream too! - Ice Cream & Frozen Yogurt Near Me - Webster, Texas

Horrible & will NEVER go back. 1st of all, my husband walks in at 9:15 & the employee is mopping & is obviously annoyed she had to stop. Suppose to close at 10. The entire floor is wet. Then she put up half the ice cream & said "they were out" when we know she put them up. We start to eat what we normally LOVE but to our surprise, my husband's "birthday cake" and my "sweet cream" had zero flavor!!!!!! Worst $18 we ever spent. read more

This was by far the biggest waste of my money. There were two workers and one of them completely ignored the full lobby of customers while the other employee moved so slow. I was ordering ice cream for me and my family and we got watered down ice cream handed to us and was dripping all over the place before we even walked out of the door. Ice cream and toppings on opposite side of store and it was impossible to add toppings with a full lobby of people. I worked in customer service before and I'm astonished to see that this place is still open. I will never go back here. read more

The workers were so rude!! All I was doing was using my rewards app to get points and the women yelled at me NO NO NO! She was upset because we were all paying seperate. She was acting like we weren't going to pay! Even though we were all at the register In like to pay. Never going back here. I'd give 0 stars if it would let me read more

This place is a JOKE. The employees are rude & do NOT wear gloves while preparing the ice cream or mixing the toppings. They then go out of line and don't listen when you tell them that you were before the people that you were taking their order. If they mess up your order they will still charge you for the order you mess up. read more

1) Ice cream softer than the 'soft serve' at any Dairy Queen. Running down the cone by the time we got out the door. 2) Lack any taste to justify the price 3) $19 for two cones!!' Wow! 4) Complained about the warm ice cream and was told it's normal. Attitude. LAST TIME I'LL BE GOING TO ANY MARBLE SLAB read more

This is my first time coming to this location. It was pretty empty at the time and quiet. The staff seemed timid and not friendly. I got a small cup and my ice cream seems like a soft serve. It was melting as soon as I added toppings. I wish it was harder so I didn't have to eat it so fast. Other than that, this place is ok. read more

Hubby and I just stopped in and boy were we surprised at the crap service. Why didn't I check the reviews and mosey on over to Ben & Jerry's??? The young girl behind the counter was pleasant but the older gentleman was a royal prick. No eye contact, no smile and to top it off - he rolled his eyes and made a face at my husband when we asked for a top. We will NOT be back to this crap hole. I prefer Ben & Jerry's anyway but completely forgot they were just across the street. read more

Marble Slab Creamery - This guy - completely rude and makes at guests. Get a new job. - Ice Cream & Frozen Yogurt Near Me - Webster, Texas

Neither employees wore gloves while they prepared ice cream and touched the bins. Don't know if this is standard practice at marble slab, but the other reviews seem to support that they've just never worn gloves, even during the peak of the pandemic...gross. Ice cream is mostly melted by the time they hand it to you, toppings were stale-tasting. If you want good marble slab definitely avoid this one. read more

Do. Not. Go. Here!! The staff member refused to wear gloves when I asked her before serving my ice cream. I asked 3 times and she flat out said no. Also, she was not wearing her mask properly!! read more

I stopped in here to get some ice cream and I ask and I try the cinnamon and the coffee so I know which one I wanted she said that's not the way we do business around here I told her then you won't receive my money ever again bye read more

The waffle bowls were burnt. Both my friend and I ordered the bowls and noticed they had a darker appearance. They tasted gross and not what a true marble slab waffle should be. Ice cream was average, but no real complaints there. Meh experience. read more

Marble Slab Creamery - Ice Cream & Frozen Yogurt Near Me - Webster, Texas

Nice place. You can find beautiful and tasty ice cream cakes which are less sweet and smoothly. read more

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Went today and the lady didn't use gloves to move ice cream bins around or to scoop ice cream. Especially during a pandemic, you should be extra vigilant about this. Not sure if I'll be able to go back here. read more

Me,my sister and my young nephew went into this shop to get ice cream for a fun thing to do. The people behind us kept getting closer and closer despite social distancing. They grabbed a cake out of the fridge and we're serviced, checked out, and left before us, even though we were first in line and already knew what we wanted. The 2 ladies here ignored us and were overall extremely rude. After that, we asked for a kids ice cream and the workers didn't put the lid on either. The unprofessional and disrespectful staff ruined my nephews birthday. Lastly, the countertop was disgusting and covered in ice cream. Especially with corona going on, I didn't think that this building would be as dirty as it is. read more

Marble Slab Creamery - Building - Ice Cream & Frozen Yogurt Near Me - Webster, Texas

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I stopped in to get a small ice cream. I even pointed at the smallest cup. The lady apparently ignored me and made me the biggest cup?? When she grabbed the cup to put it in at the end I was so confused and she just went back to the back room. I got charged $7 when all I wanted I'm sure only cost like $3-4 (Marble Slab is kind of pricey as is). It's only a couple of bucks so I didn't make a big deal. However, the ice cream flavor was bland (I got coffee) and there were frost bits in it!! YUK! It was a complete rip off and I feel like I got scammed over some stupid ice cream. read more

I love their ice cream and I only use the Sweet Cream creamer in my coffee- yum! But, the store at 585 Bay Area Blvd in Webster is the worst Marble Slab ever. The Sweet Cream tasted like they watered it down or mixed milk with it, had ice slushies all through it. We ordered 2 small cones that should've been $5.99 each, but they conveniently had no plain cones. They charged us extra to get a cone w/chocolate on it and also extra for a plain waffle bowl. The waffle only fit halfway down the bowl and then looking at my receipt, she charged me $6.99 for regulars. With tax ended up being $17.71 for watered down ice cream with old, crumbly choco sprinkles. So disappointing! #worstmarbleslab read more

I have had a terrible experience here when trying to order and pick up an order from ordering online. The woman at the front counter gave me a horrible time and treated me as if I was trying to get over on them when I asked about the difference in pricing and even showed her the price difference on the marble slab app on my phone. I would recommend customers to take their business elsewhere. read more

I ordered a cake online for my nephews birthday party. It was originally suppose to be a small classic cookies and creme cake for $26.99. I didn't add anything custom to it. When I arrived to the store, She went to the back to retrieve it. The cake I ordered was a lot smaller than I anticipated. Luckily, they had ice cream cakes for sale in the refrigerator and they had a medium one that was labeled $36.99. The cake I originally ordered was the exact same cake-just in different size. I asked the lady If I could buy the medium cake instead. She told me she had to call her manager to ask about the price. I was quite confused since the cake was labeled $36.99. When I asked about it, she told me since I ordered online, the price is different. They wanted to charge me $42.99 for this cake that was labeled $36.99!!!! Why would I pay more for a cake than what it was labeled for... that makes no sense to me. She then preceded to tell me she could give it to me for $39.99. I really felt cheated and didn't feel like arguing since I needed to get to the party. I will never order from here or Marble slab again. Don't go here unless you want to be charged more than what it's labeled. read more

Marble Slab Creamery - Ice Cream & Frozen Yogurt Near Me - Webster, Texas

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Ice cream was cold and not melting, which is always very nice. Service was also very good and the place was clean. Definitely recommend this Marble Slab! read more

Terrible customer service and the workers have the worst attitude and very disrespectful.

The only thing that saved from a scathing review is the ice cream. Though they were a bit skimpy on the toppings, the ice cream was pretty good. I'm not sure if they're just unhappy with their lives but they never say thank you or welcome anyone. When asking what we wanted I just get the "yes?" nod. I've always found that rude. Also, I know coupons can be frustrating but if you don't like them, DON'T PUT THEM IN THE PAPER! And if a guest has one, don't sigh rudely and ask your coworker if it is valid. I don't think I'll be back at the location for awhile. I enjoy the ice cream but the level of service is out of line. read more

I am rating this location with a 1 because I received the wrong ice cream shake but didn't realize until after taking a drink and in stead of the employee dumping the shake she put it back into the blender to fix it. Is there no care for this crisis we are in? If she took my shake I drank out of back over the counter, this place is NOT clean nor cares about Covid-19 awareness! read more