Great service and staff. Came quickly to access the shattered glass window. Roy was amazing. Told me exactly what they would do and when. A comfortable visit. Now waiting for glass to come in and the job to be completed. read more

Please do your research when selecting them to do your work/repair. They came to fix a window leak, the tech didn't bring a ladder so had to lend ours. Was supposed to do interior and exterior fixes but did a poor job. Leak caused more damage to our interior. They said they can send someone out but they're just guessing at this point. I found someone who was able to actually locate the leak and repair. They've been so pushy to have the invoice paid asap and bug me daily. Never. Again. Please do your due diligence. read more

Please think twice before reaching out to this company for their services. We had a leaky window with all the rain recently and had someone come out. First, what tech comes on a job site with NO LADDER? Luckily we JUST purchased a ladder. Second, the didn't even attempt to locate where the leak originated from and went ahead and caulked our windows. Third, they only caulked one site and not both. Lastly, the caulking DID NOT FIX THE LEAK, with rain the following day. They have invoiced us for someone coming out. They are insisting we pay but the leak still exists. They have not even tried to come back and actually locate and fix our leak. I'm convinced the reviews on here are BOTS. Please do not come here for their services. I do not recommend. read more

They are so pleasant to talk to and very helpful. This company is doing a great job now and stepping up the game. I highly recommend giving them a call to help with your projects! read more

This was years ago and i had to have a 7' 6" shower door installed. Came on time and did a great job. Door works great to this day. Al H. Friedricks read more

Had my door glass replaced by Drew and Cory, awesome job! They were very professional, friendly, and made the whole process really easy. The quality of their work is top-notch. I'm really happy with how everything turned out. Communication with scheduling was outstanding. Definitely recommend Marble Falls Glass. read more

Jessie and his team replaced 4 windows with privacy glass in our bathroom. They were, professional, on-time, and detail oriented. The office staff is organized and responded to my inquiries in a timely manner. read more

My experience with Marble Falls Glass and Mirror was excellent, from the office being very organized and quickly relaying information, to the installers showing up on time and standing on business. Would recommend these guys for any future project, especially frameless shower enclosures. read more

Marble Falls Glass and Mirror is the most unprofessional company I have ever dealt with. We hired Marble Falls Glass & Mirror in February to replace the glass with broken seals in five of our full-lite doors. They broke one piece of glass while installing it; one piece had a bad seal, and the other was installed crooked. In addition, they damaged the frames while installing the glass. I asked for a credit for the three windows with the issues, and they refused. Michelle, the supervisor, has displayed an unacceptable level of unreasonableness and rudeness. This behavior is not only unprofessional but also reflects poorly on the company. As a result, we have decided to absorb the $1,172 deposit and seek services from a more reliable door and window company. Again, we are eating a $1,172 deposit to avoid doing business with Marble Falls Glass and Mirror. By the way, the price for the glass with the frames through our new glass company is $300 less than the price for the glass panels alone through Marble Falls Glass and Mirror. read more

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Even after I read the reviews I called them anyway because all they other companies I called couldn't do the type of window I needed, after taking off work early to accommodate their time frame, I get stood up on the first appointment, No call no explanation. So, I call them the next day, thinking maybe I was wrong on the date. The explanation I was given OH! we had to reschedule you! (nice of you to let me know) but I do understand everyone is short handed right now. So we reschedule, again I both take off early, after a half hour past the appointment time I call, get the machine, and basically leave a frustrated (but not ugly) message and told them not to bother returning my call as I would be moving on, the next day I get a call to get me on the schedule! seriously unorganized, and total disregard for customers, would never recommend them to anyone! read more

I work for a lovely elderly lady who needed glass shelves replaced. We ordered on 1/23 and was told it would be about a week. Called back on 2/6, a Monday and was told possibly by Friday. Was happy to receive word it would be ready Wednesday and we drove the 68 miles round trip to get the glass, which was not wrapped in anything, only to find once home the edges were horrible and chips all over multiple pieces. We notified Jennifer who's said they could fix them in 20-30 min so we drove back on 2/13 when Jennifer assured me the edges were polished but apologized for all of the chips. Alex from the back came up and verified the edges were never polished and one piece was so bad it wasn't salvageable. And it would take 2 days. I brought up the fact this was our second trip and this wasn't acceptable and he and Jennifer said they would deliver it no problem and gave me an updated invoice showing zero balance due. I call the next day to try to confirm timeframe for delivery and was told we would have to pay for delivery. They don't know what they are doing and have no customer service or quality control. The product they tried to give us was ridiculously unacceptable and their treatment of the elderly is shameful. Please give your business to someone else! read more

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The worst service ever. Scratched my mirror. Delivered wrong product. Sent service guys with little experience. Expect you to wait all day. Then show up after hours. Must I go on! read more

Absolutely horrible. Gave him a deposit in late 2021. Took several months and phone calls to get Christian out to our house. He replaced most of our downstairs windows. A few months later, the master bedroom window began coming apart and we could not close it. Christian came out and admitted the installation was faulty and committed to correct it. Over a year has gone by with countless text conversations and phone calls. Now he simply stopped responding. I will be filling a small claims court complaint to get this resolved. DO NOT USE THIS COMPANY. read more

I have called this place repeatedly and get no response - seriously, who does business this way! I see others have had similar problems with this shop. Terrible read more

I have used Marble Falls Glass Co here in Lakeway, and for other properties I have bought in Marble Falls, Meadowlakes, Spicewood and Austin West Lake area... They have always been very responsive and offered competetive pricing. I just ordered two new windows for my new home here in Flintrock. I think they do a great job! read more

The installation went well. I was happy that the installers were able to use the original framing around the windows!!! They very efficient and cleaned up well afterwards. I'm glad I have working windows! You have a great product!!! read more

Last review was 4/27, it's now 6/2 and I STILL do not have my windows replaced. This company is just plain slow, they work at a turtle pace. Sold my house and new owners are going to have to deal with these inept mental midgets. I paid in advance in hopes of getting better service.....stupid move on my part. read more

This company is very disorganized and they ordered the wrong glass. This process started 2 months ago and still waiting. They are very expensive too. Seriously thinking about canceling the last glass pane and seek out another UPDATE: The owner Marty personally came out and meet with my spouse to intervene with all the problems we've been having. Once the correct glass was ordered and installed correctly, the job was most excellent. My recommendation would be to be very clear what glass you're replacing and keep an eye out to ensure it is what your ordered. Excellent customer service once we reach the management level. read more

Used them for a remodel and a few miscellaneous job. The only problem was one miscommunication on the glass size .

They come late, weeks we wait. The glass is expensive too but so I think they must be good. Then day they come, hello, they mess up the new wood trim and paint around the window. What is this bad joke. They also put a ladder with nothing to protect my new Masonry and scratch it up. Wow, I have to putty and repaint the new wood trim they gouged out. The ladder marks are still there outside on the white flagstone. I don't know how to fix that. I like to use local business, but no more these guys. read more

Tried to get them to come give an estimate for glass on our custom windows. I left a message on a Friday. Called Monday afternoon to see if they got my message. I was told she hadn't even listened to her messages from Friday. She told me they were booked for estimates until the following Monday and would come out then. I called Monday afternoon at three thirty because I hadn't heard anything and she tells me she forgot to put me on the schedule and said they could come Wednesday. She calls me on Tuesday and says they have a scheduling conflict and would like to reschedule me for the following Tuesday...... who does business like this?? No way!! I'm looking to spend thousands in glass just to measure, order, and install and you can't even make it out?? Horrible customer service and clearly didn't care when I said to forget it and I'll take my business elsewhere. If I were the owner I would be embarrassed and there would be someone looking for a new job!!!! Pitiful. read more

This company is a complete joke! DO NOT CALL THIS PLACE! Read the other reviews - there seems to be consistent themes! Here's our story - We got a bid to replace 13 windows in our cabin on 9/2/2021. Some were fogged, but not all, but we figured we would go ahead and replace everything at one time. We paid a $500 deposit. We gave them chance after chance to complete this job, adjusting our schedules each time they tried to come out, taking off work, so we could be home. Each time they came out, they either showed up with cracked glass, no stops, blue colored glass, or not enough glass. The final straw was when we adjusted our schedule once again, at the beginning of March 2022 (6 months later), on a Monday, in hopes this time out they would finally finish the job. Guess what - They did not even show up or call to say they weren't showing up that day. I called and spoke to an office manager (Maria) Tuesday morning, the next day. She begged me to let them have another chance to finish the job. She told me they actually spent that morning inventorying everything this time, and were sure they had everything they needed. (too bad they did not do this the previous multiple times they showed up) She told me they would even give me a discount for my trouble if I let them finish. I told her okay, and we scheduled for that Friday to attempt to finish, but I had asked her to please call me that afternoon, and let me know about the discount (this was Tuesday morning). Tuesday afternoon rolled around, then Wednesday morning I left a message at 8 am, for her to call me about the discount (I definitely did not want any surprises in this department based on the track record of this company). By Wednesday at 1:30 pm, when she had still not returned my call, I left her another message stating that apparently they did not want to have another chance at the job, since it had been over 24 hours and she had not had enough common courtesy to call me back. I left message for her to take me off their schedule & send me my $500 prepaid deposit back, figuring this would be best at this point. When I still had not heard from her, I called back again, and asked to speak to the supervisor (Roger). After waiting on hold for over 20 minutes for him to pick up the phone, I tried calmly to explain everything that had happened, over the course of the last 6 months, assuming he was out of the loop of the details of his employees. I was honestly hoping, as the supervisor, he would make a plan and try to make things right, and we would give them the chance to finish. He told me that Maria had told him that I was refusing to let them finish the job. He also alluded to the fact that his appointment book was blank this past Monday, and it was odd to him that we were saying that no one showed up for an appointment...so, even though indirectly stated, he was accusing me of lying! By this time, I was very upset, basically screaming at him, and I told him the best thing he could do is give me my $500 deposit back, and we could both move on. When I told him I wanted my money back, he told me that his records indicated 2 of the 13 windows had been completed, so he was only going to give me $114 of my $500 deposit back. He failed to take into consideration, even after I tried to mention to him, (but he was constantly talking over me so that I could not get a word in edgewise), that another window they had installed was blue, and another was cracked. So yes, I do have 2 completed windows of the 13 attempts, but I also have a blue window and a cracked window, in addition, that I did not have before. Also, his crew had installed the rest of the 9 windows with no stops on appointment #1, which his guy had told me would all have to be busted out and replaced to be fixed correctly(on appointment #2). So now, instead of just replacing some foggy glass for looks, I am forced to replace everything because of this businesses' shoddy work. I have very rarely encountered a business with such horrible customer service and craftsmanship. And this job was just to replace some cheap windows - I would hate to see what this company does with expensive windows, when they can't even handle the cheap ones! The office manager is too busy to return phone calls, and the supervisor is too busy trying to prove they do no wrong, to listen to the customer and try to make a plan to resolve things. And, I really feel for the actual poor workers having to deal with this, in addition to the rampant turnover (each time they came out there was a different crew that had no idea what had happened the time before). Overall, just a super poorly run organization. Hopefully, the owners will see this and realize they have a real problem in Marble Falls. Save yourself a lot of time and heartache, and call someone else! By the way, it's been over 2 weeks since the supervisor said he would refund me the $114, and I still have not received a check. read more

Marble Falls Glass & Mirror - Installed with no stops - 9 windows left like this - Glass & Mirrors Near Me - Marble Falls, Texas

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I love supporting local businesses and these guys were amazing from start to finish! We were wanting to upgrade our "builder grade" vanity mirrors and shower enclosures so we gave them a call. They came out and measured, gave us an estimate and then we got the ball rolling. They did a fantastic job! read more

We live on a golf course and had some 'unclaimed' golf ball damage. We had a couple other windows with chips. Marble Falls Glass and Mirror workers were at our house to measure windows when promised - and had called to tell us they were on their way. We were given an estimate which was VERY reasonable, and much cheaper than replacing entire windows. Windows arrived on time and the installers were here on time - again with a phone call to tell us they were on their way. We had glass replaced in 5 windows. In around an hour, they came to me to tell me they were done, and cleaning up. These guys were so quiet, I didn't even hear them install the kitchen window! ( I was sitting in the next room.) Highly recommend this company! Polite and professional the entire way. A local realtor had recommended this company to us. Realtors usually know who does good work! She was right! read more

Last June, the glass door for my shower needed to be adjusted. I called Marble Falls Glass as they had done the original install through the contractor who built my home (I was not involved in that process). When they came to do the adjustment, they broke the door. Fine - mistakes happen. A month later they arrived with a new door, that was three inches too large. Fine - mistakes happen. However, many mistakes continued to be made and the process ended up taking six months, six doors, cancelled appointments at the last minute, showing up to my home for appointments they had not told me about and forcing me to cancel whatever I was working on to let them in. Add to this, when I asked why they couldn't just use the measurements from the original installation to fabricate the door, I was told they didn't have the records that far back - the home was built in 2020, so apparently they don't keep records more than a few years. Reading through the other reviews, it would seem my experience is unfortunately the norm. read more

Finally getting around to writing this. 2 years ago we had them replace a broken window pane. Quote was around $200. Seems a little high, but ok. Job is all done and paid for. Then they call my husband and say they undercharged us. It will be $200 more. My husband pays. I would not have. If they had told us $400 in the beginning I would have just replaced the whole window. This was not a large or unusual window by the way. Strongly do not recommend this company. read more

I have had good and bad experiences with this company. They seem to do good work. They did have to come back once when they measured incorrectly. The problem is with customer service. I never speak to the same person, and they never remember speaking to me previously. There are problems with getting delivery of glass. Again, the problem originated with office personnel. read more

My husband dropped off stuff to be done and they said it would take 2 weeks. After no communication from the store and the glass was ordered wrong, we had to keep calling to get the status of the order, no one from the store called to let us know what was going on or tried to make this right... we finally just picked it up and took somewhere else. The costumer service was horrible and very disappointed with the lack of try to get this done. We needed this by a certain date and dropped it off 6 weeks prior to needing done So we had plenty of time. 2 weeks turned into 13 weeks of wasted time. Very disappointed and would not recommend at all read more

We are a custom home builder in the Hill Country area and have been using Marble Falls Glass and Mirror exclusively for over 15 years. They always provide an exceptional quality product with competitive pricing. We continue to receive 100% customer satisfaction from our homeowners. The staff is very friendly, knowledgeable and dependable. They are happy to come to your location and take measurements for your specific needs and provide any suggestions. read more

Went to the showroom for an estimate for a new frameless glass shower door. The girl said she would call us an estimate. After 2 weeks we called her, she didn't have the estimate "said it wasn't in yet?", and she would call us. It has been 2 more weeks and still no estimate. Now the shower is being redone and we are still waiting. Don't waste your time with this business! read more

This is the second time I've used them. I would give them 5 stars from the first experience but this one has been terrible. The office help seems extremely unorganized and I've been canceled on twice. We will see if they show up today to install shower door. The gentleman who came to measure was awesome and professional. The office staff not so much!!!! read more

We called Marble Falls Glass & Mirror because they had an ad in our neighborhood phonebook and we wanted to use a local company. We had some windows cracked from the previous owner and because of the odd size of all of the windows, it was very expensive to replace all of the windows. Marble Falls Glass & Mirror came out promptly and replaced the single panes of glass that were cracked for a very reasonable price. We couldn't be happier and have referred them to anyone who needs glass replaced! read more

Dependable, reliable, & do great work. Finished product looks awesome and the price was amazing. Highly recommend them

Marble Falls Glass is the best! We had a shattered back window due to lawn mowing accident and I was worried it would take a long time to repair. The ladies in the front were super sweet and knowledgable. They sent a man out to look at it first for free and ordered my glass right away. James (the installer) was friendly and completed the install quickly. He even came out on a Saturday morning, per my request! :) read more

In 2019 we bought a new build house. After being in the house about 10 months we noticed the paint on the baseboard and door frame next to the shower blistering. I re-caulked the frame on the side and bottom. Thinking I had solved the issue I sanded and repainted the the baseboard and door frame of the toilet area. A few months later I noticed the baseboard and door frame paint again blistering. After contacting the builder I found out that the shower surround was bought at Marble Falls glass and Mirror and installed by them. I called them to see if they would come look at it and see what could be done to fix the issue. The lady on the phone said they would charge me $85 just to come look not including the fix which I think will take to be removed and reinstalled correctly. She said they only warranty for 1 year. So what she told me is that the warrant ran out before we moved in. Anyone who would not back their workmanship is someone I would not do business with. read more

Last weekend I ordered 3 pieces of cabinet glass that I needed for a China Hutch my husband bought me. I was quoted a price I was very happy of since the quote when I called the first time was much higher. When I went to pick up my order a week later the young woman took my payment, which was a few dollars more than quoted the week before, but I didn't think to much about it. She retrieved my glass, upon initial feeling of the package I knew there were only the pieces I had ordered. She says to me "No, they are all there, it's because the glass is thin". I laid the package on the counter and opened it and sure enough my original pieces were not there. I asked her where they were and she said that they may have been thrown away! I explained to her that I needed all the pieces for I project that I had planned specifically for this day and I was not happy. She went back into the shop and located only one of my original pieces. Again I explained that I needed all the glass and handed her the other piece they had made for her to take back and have cut right then. As I was waiting I heard several inappropriate conversations including one one how one woman craves red meat while menstruating. The young woman brought me the other pieces and I left. When I got home and started my project the smaller pieces of glass were cut to large, this was the piece that they destroyed. Now my unhappiness turned to anger and I called the store back, told that I was being rude because I had a raised voice and showed my frustration. In turn I told the woman well I thought it was rude to be talking about "lady days" while costumers are sitting in your store. Luckily I had another piece that I could take in for them to make it right. I explained to her I would be there in about 30 minutes (it was 11:25 and they close at noon on Saturday) she said "Well we leave at Noon" in return I told her I will have my glass cut TODAY. I had to move some stuff in my cabinet to get the other piece of glass out and that I was coming from Burnet. I arrived back at the store at 11:52. I handed my pieces to the young woman and she went to the shop and I sat and waited. The older woman hands me a envelope with the difference of money from my original quote, which I appreciated. Then she says to "Kari, the next time something like this happens..... I stopped her right there and said "No, there will not be a next time because I will not be coming back and I was going to have a vintage mirror restored and framed but I will be going someplace else". The young woman came back with my order and I said thank you and left. What really burned my biscuits was I NEVER RECEIVED AN APOLOGY.....the glass fit and I completed my project. read more

I sell real estate in the area and have used this company before without issues. Currently I am working on a deal in which we need two windows replaced. I originally went in person to place the order and was given a quote for one window which we immediately approved. Then we found out another window was broken and called in. Because the window was the same size, the lady I spoke with told me it would be the same as previous quote so we went ahead and approved. I spoke again with the installer who went out to measure and then again to the office staff to approve and schedule. I was told windows would be installed last week. Today I called in to check status and was greeted by a lady that was very rude and not helpful and acted as if I was the one that did something wrong by not approving. She blamed me for the miscommunication even though I have been very responsive and communicated with this company on multiple occasions. Very disappointed and the windows have not even been installed yet. I hope the finished product is better than the attitude of the company employee read more

I built a new home in our area and MFGM installed all our mirrors and our frameless shower in the master bathroom. We couldn't be happier with the workman ship and timely manner in which they completed our job. The professionalism and knowledge their staff has, really impressed me and my family. We would recommend the team at MFGM to anyone who needs shower doors or mirrors installed!!! Thank you so much for all of your dedication and hard work!! It goes a long way! read more

We have used Marble Fallas Glass and Mirror several times over the past years. They were our company of choice for all our glass and mirriors needs when we build our home in 2015 (this included georgous frameless shower doors, glass black splash in the kitchen and huge custom windows). Most recently we have used their services for some simple glass shelving. We always are happy with their services no matter how big or small! read more