I would never recommend anyone to rent from Marathon Property Solutions. If you are looking for a place to live, please stay away from these people.
The only person who was ever helpful was the agent I contacted to show me the property initially. Every interaction I had with the women in the office after they got my deposit would be considered hostile. Condescending tones of voice, scornful looks, and being spoken to like one is a child are all things that one can expect when one deals with this company. Let me reinforce this statement... the disrespect and belittling of their customers is rampant throughout their ranks. From the receptionist, to Abby, I have not been shown one single bit of respect in my time dealing with them, and I'd hate to see how they talk to someone who may be going through a rough patch and will be a little late on the rent. Their lack of respect is apparent if you read their replies to other negative reviews on Google. Their use of all caps and the general tone communicates the condescending nature of the organization for the whole world to see. (For an example please see the exchange between "David G" and Marathon on the Google reviews. Also, keep in mind that "David G" owns one of the properties.)
On one occasion, they misplaced my payment. I get home from work on Friday afternoon, and there's a letter in my mailbox stating that I had essentially not handed in any rent money for a month, when in reality I paid on the second of the month with certified funds. Per usual, I was met with a rude female voice on the other end who insisted that I had just never paid. Her tone shifted when I suggested that she needed to check the security footage on the afternoon of the day I placed my check in their drop box. It took a stressful hour on the phone with my bank before I received a call from Marathon. Apparently the girl on the other end thought it was funny that they misplaced my check from the tone in her voice and wanted some form of approval for finding my check that they misplaced.
As far as repairs go, they don't seem to be keen on assisting their tenants. We put in a work order for our dishwasher at one point, and had someone come out and take a look at it. They said that they would order a part and be back. No one ever returned, and the issue was marked as resolved on their web portal. It still persists today. Additionally, we found some paperwork from previous tenants dating back to September of 2012 that stated that the dishwasher had been experiencing the exact same issues for approximately 3 years.
Additionally, they let a dying tree get so out of hand that a large branch fell onto the road where my roommate usually parks. Had it been 10 min earlier, the tree would have totaled his car. Thankfully, there was no one on that portion of the road when the branch had fallen. Also, when taking a look at the fallen branch, we figured that this branch had been rotting out for a number of years. It takes more than one leasing term for the amount of rot that the tree was experiencing to get to that point according to a neighbor who is knowledgeable in the matter. It looks like the issue had been largely ignored for a number of years, and was only apparent to us after we heard the branch fall in the street.
I will never suggest that anyone should ever list a property with or lease a property from Marathon Property Solutions. I feel like I have been treated in an inhumane manner, spoken to like I was an idiot, and laughed at when I experienced a genuine concern. As consumers, it is our responsibility to post reviews, and let the market do its job, and in this case, let them go out of business. Hopefully the renters of Central NC won't have to deal with this organization too much longer. read more