SO excited to finally move now that our lease is up. Management is surly and has an attitude any time you make an inquiry about anything. Walls are paper thin, which means that not only sounds come through, but so do smells. We dealt with the smells of cigarettes and weed from our neighbors for months before I finally got fed up, knocked on their door and told them it had to stop. Half of the electrical outlets don't work, but maintenance hasn't fixed anything after months of multiple calls regarding it. The ovens are ancient and falling apart, but they refuse to replace them, even when the burners are broken and none of the knobs work properly. The front and back doors let in cold air in the winter to such an extent that I can see my plants move when the wind blows, but even replacing the weather stripping hasn't helped. Even with all the windows open in the summertime it looks like a dungeon inside because no light gets in due to how the townhouses are situated geographically, as well as sunlight being blocked by the ginormous cedar trees lining the backs of the townhouses, which also leave a disgusting carpet of cedar needles out back year-round. I don't know what the trees out front are, but they shed leaves even in the summer and they are constantly dropping twigs and branches year-round like I've never seen any tree do in my life, which means the front walkways are ALWAYS covered in tons of branches, both small and large. The cabinets have sharp screws sticking out of them that I have cut myself on numerous times when taking things out and putting things in. The cabinet shelves are so short that you can't put most cereal boxes in them, but they're also so shallow that the doors won't shut if you put boxes in on their sides. Storage space in general is nearly nonexistent, so we never have room for everything after a grocery trip for 2 adults and 2 toddlers. The back patios are so small that you can't grill on them according to the rules in the lease. The HVAC controls are downstairs with no sensor upstairs, so the lower level is freezing in the winter, while the upstairs is sweltering, which also results in absurd utility bills. Maintenance is friendly if you deal with the on-site guys, but the contacted folks are seemingly the cheapest, worst they can find. It took 3 weeks for them to come measure a broken window, then another month for them to come replace it. They don't scrape or salt AT ALL if it snows or ices and they defer blame to corporate if you ask why. Last year our older daughter got hurt on walkway ice that should have been salted, this year when it snowed 6 inches, they didn't scrape the parking lot and I had to dig our car out myself with buckets of hot water just so we could get to work. The drainage is so bad here that if it rains for 5 minutes, the walkways flood and cover with mud, but management won't hire a drainage/groundskeeping company to fix it. This place loves to bill themselves as upscale, nice living, but they don't offer a fraction of what truly upscale places offer. We're moving to a 3br, 1.5ba HOUSE in Irving Park for the same price as we're paying here. Can't wait to leave.
UPDATE! Our neighbors' building almost burned down last week because management doesn't maintain the buildings the way they're supposed to! The neighbors have been in that building for about 3 years from what we understand and management has never once had the dryer vents cleared since they moved in! This is the responsibility of the property owner and shouls be done every 2 years at max, but preferably every year for safety purposes, especially in the case of a family, but it was not done once! The building could have burned down. They lost their clothes to smoke damage. They and their child could have been injured, or worse. All because of neglectful management. This certainly illustrates their attitude towards their property and their tenants and puts a striking bookend on our time here. read more
