HOW HAVE YOU SENT ME BACK THE SAME BROKEN PAIR!!!!…read more WTF IS GOING ON?!!! I've come home to my neighbour giving me back the same box with the same BROKEN PAIR that I sent back to you yesterday!!!! How is this actually possible!?!?????? I've now redacted all information on the box except for the DPD delivery number so they have no chance of getting confused. That's the only thing I can possibly imagine has happened... Despite it having their bloody sticker with a new barcode on the front! Could you please, PLEASE just send ANOTHER person to collect this stupid broken pair of binoculars again. This is such a waste of time, not just mine but everyone involved. So much petrol used for nothing... Waste is the key word here and me and my fiancé are actually so disappointed. Worst gift ever in my honest opinion, never had so much stress over something so simple. Just gimme a full refund tbh, I can't be bothered anymore. You win Jessop's, we'll tbf there are no winners here at all. Especially not my fiancé who's honestly had the most shambles of a gift ever. I've included some more pictures and video to show me proving it's the same broken pair. The same pair that doesn't zoom, has a ripped open part of the case, and a completely detached right lens (which I have since screwed back in as it was easier to repackage) HERE's MY ACTUAL REVIEW: My body physically aches, especially my neck with the amount of facepalming, pacing, stress, and anger I've had to deal with because of this crappy company. Worst gift giving experience of my entire life so far. Long story short, DON'T ever buy anything online from Jessop's. Ordered before Christmas, it's now been nearly a month since I ordered and it's ARRIVED DAMAGED, then returned BROKEN IN HALF, then the same broken pair was sent back to me, then sent away and made it way back to me for a third time. Still no response from either Csjessops.com or csresolutionsjessops.com outraged by the amount of time I've had wasted, a 7am-5pm collection slot (4 separate occasions now) for a pair of binoculars that arrived broken in half. Also Ive still been left in the dark with regards to what the solution is, I keep only getting umms and arrs about what they should do coz this is clearly such a massive fk up. I just want either a new pair or a refund and it's still such a struggle for them to even approve that and let me know what the outcome is. Nobody knows how to resolve this problem because not a soul has even tried to send me a new pair yet. They won't send you the goods you've ordered UNTIL they receive the broken goods back, now normally this would make sense, especially if the product can be resold or refurbished. The pair I received couldn't even zoom in, the zoom arm was completely jammed and the focus was never syncing... It's almost like one of the lens has been completely detached and forcibly been put back together again. It also came to me in a box labeled KITE PACKAGING.CO.UK so I know it was some other users broken pair that was sent back too, how the fk it ended up at my house, not once, not twice but three times due to Jessop's and DPD being incapable of delivery services. If you like being left in the dark, receiving countless broken or completly destroyed food then Jessop's is the place for you. Just make sure you take some Kalms or summin before you try and sort anything out with them. It WILL be a very stressful experience. Good luck. Oh, and wish me luck too! Haha ‍

One day a couple of months ago, I was handed a ten-year-old camera by my then boss and instructed…read moreto get it working. She'd taken it out of the loft that morning, and it was covered in dust and dirt. I took it and headed into Jessops on Sauchiehall Street. The member of staff I dealt with was really helpful, and was completely understanding when I explained what I wanted. He didn't even flinch a the sight of the old camera, and tactfully pretended not to notice the dust. He found new batteries and a new film and even tested the whole thing out for me. I left ten minutes later with the camera working. So yes, Jessops might not be the cheapest camera shop - but I think the service more than makes up for this.

Repair Teamknowhow unresponsive, unprofessional !!…read more Repair Ref- 698132 LG TV developed blue screen, Issue raised with customer service and issue was determined to be "out of warranty claim" . GBP 95 was taken from my account and was ensured that once TV is picked up , within 5 days i will get it back after repairs. Also that 95 quid will be refunded if the issue is a manufacturing one. Pickup done on 3rd July but delivery to repair center was only done on 13th July.( Took them 10days for within UK service). There has been no update on my TV ever since. Have tried calling several times and raised my complaint twice(on record!) Still have not received any update. They cant even tell me whats the issue with TV is or if at all it will be repaired or when !!! Thats gross competence. Being told there is no way to contact their repair dept and i will have to wait for email from them.. This has not happened even after almost a month after TV problem was reported. Customer care/repair resolution dept is a disgrace. I have been left without TV for a month in a house hold of 2 little kids..Wake up team Knowhow!! UPDATE 05/08/2021 Even after a week of sending them again my case details as requested, there's has been no progress. Getting standard emails that they have contacted their repair team to provide update with my complaints reference number CC4449883. How shameful that even within there own teams , there is no communication nor any accountability on anyone's part. I hope people higher up pay attention to my plight and be made aware of their organization's failure in this case. Has anyone else faced the same issues with team knowhow? Thinking of going to the ombudsman as my last resort now. Thanks team knowhow , you have been a disgrace so far. Thanks again, UPDATE 29/08/21 Been almost two moths that my TV was picked up for repairs. Still no sight of it back. Such a idsgraceful customer service from so called TEAMKNOWHOW. Below is my mail sent to them today- Good day, Is anybody in your dept/organization bothered at all with my plight?? Been 2 months that my TV was picked and still no news regarding repairs. If i dont get my TV back or hear from you after this mail, i am going to proceed with legal action against you. Thanks for all your " help" so far ! Abhijeet

horrible, Lied to my face about the computer I have, said it wasn't compatible with my monitor and…read moretried to make me spend £2000 never again 0.5/10

This is a bit of a piss off, I want to check if something in stock and you can't phone, how useless…read moreis that, sad state of affairs We are asked to do everything by email, so when the website doesn't work, how does cex expect us to know what is in store. We are not physic

I went into browse and seen a tablet device I wished to purchase…read more Unfortunately all the staff were standing talking and giggling behind the counter in a wee corner, not caring that one person was serving and there was a line of people waiting to get served. When I was looking around the store all you can see is thick dust everywhere, especially the shelf behind the counter and even the black security camera was grey due to the obvious fact it really did need cleaned. After a short while I gave in and walked out as staff should not be huddled in a corner they should be serving us customers. Obviously not in cex Union Street Glasgow. And please you're staff look scruffy and not professional. Will not return

A magnet for hi-fi buffs, my recent experiences with Richer Sounds come mainly through looking for…read morean LCD TV, a type of product notoriously awkward to buy as there are so many deals going about both in shops and on the internet, that it can be difficult to know where to start. The staff here are very helpful and don't give you the hard-sell bollocks that makes going into some other electronics retailers a stressful and often awkward experience. Their special offers are very good and new ones come up all the time, so it's worth checking back regularly. It's not unusual to find a £1000 Sony TV here for little over half price. Unfortunately for poor old Mr Richer, I found a deal on Amazon that just edged out what was on offer here, but I'd still recommend the place, and would make it first stop on my next quest for high-end consumer electronics.

An excellent emporium of all things electronic, Richer's is a fantastic place to go on your hunt…read morefor the latest and greatest in tellies, stereos and all the bumf that goes with them. My last experience in here was in purchasing some speakers and an amp for my beleaguered old stereo system. It was great to be able to actually ask some question and not be met with a blank stare of utter confusion by the staff. The only real problem with this place is that its so popular with those in the know that it can become very busy at times, however its worth the hassle. Anyway, great service, fantastic offers and a welcome tonic to the sterile nature of some of the big electronic stores.

After 2 years contract with Vodafone, I can't wait to switch over to Orange, at the moment my…read morebrother pays £20 for 600 minutes and unlimited text and he got a free touchscreen phone thrown in. I used to have an Orange contract too, which I opened in this shop, the only reason I changed to Vodafone was because I was talked into it by a sleazy phones 4 U sales man. I wish I hadn't bothered, unlike Vodafone, Orange never lumped on any extra charges at the end of the months and the Orange Wednesdays offer is fantastic seeing as I regularly visit the cinema. The staff here are also really friendly and I remember one time my phone had ran out of battery and I desperately needed to contact a friend as we were meeting up. I popped into this store and they kindly charged my phone up for me, awesome!

reeks of BO and camel piss. Individuals behind the counter with more grease in their hair than a…read morekfc fryer. had to head straight to the church for a pint of holy water afterwards. get a grip and take a shower please.

A delightful serenade from the staff at the store. I am sure that on my return they would have…read moremoved on to roles such as brain surgeons, professional footballers or psychologists. However based on ability levels rather than self indulgence, stacking shelves is more likely. It's about ability not age buns.