HOW HAVE YOU SENT ME BACK THE SAME BROKEN PAIR!!!! WTF IS GOING ON?!!! I've come home to my neighbour giving me back the same box with the same BROKEN PAIR that I sent back to you yesterday!!!! How is this actually possible!?!?????? I've now redacted all information on the box except for the DPD delivery number so they have no chance of getting confused. That's the only thing I can possibly imagine has happened... Despite it having their bloody sticker with a new barcode on the front! Could you please, PLEASE just send ANOTHER person to collect this stupid broken pair of binoculars again. This is such a waste of time, not just mine but everyone involved. So much petrol used for nothing... Waste is the key word here and me and my fiancé are actually so disappointed. Worst gift ever in my honest opinion, never had so much stress over something so simple. Just gimme a full refund tbh, I can't be bothered anymore. You win Jessop's, we'll tbf there are no winners here at all. Especially not my fiancé who's honestly had the most shambles of a gift ever. I've included some more pictures and video to show me proving it's the same broken pair. The same pair that doesn't zoom, has a ripped open part of the case, and a completely detached right lens (which I have since screwed back in as it was easier to repackage) HERE's MY ACTUAL REVIEW: My body physically aches, especially my neck with the amount of facepalming, pacing, stress, and anger I've had to deal with because of this crappy company. Worst gift giving experience of my entire life so far. Long story short, DON'T ever buy anything online from Jessop's. Ordered before Christmas, it's now been nearly a month since I ordered and it's ARRIVED DAMAGED, then returned BROKEN IN HALF, then the same broken pair was sent back to me, then sent away and made it way back to me for a third time. Still no response from either Csjessops.com or csresolutionsjessops.com outraged by the amount of time I've had wasted, a 7am-5pm collection slot (4 separate occasions now) for a pair of binoculars that arrived broken in half. Also Ive still been left in the dark with regards to what the solution is, I keep only getting umms and arrs about what they should do coz this is clearly such a massive fk up. I just want either a new pair or a refund and it's still such a struggle for them to even approve that and let me know what the outcome is. Nobody knows how to resolve this problem because not a soul has even tried to send me a new pair yet. They won't send you the goods you've ordered UNTIL they receive the broken goods back, now normally this would make sense, especially if the product can be resold or refurbished. The pair I received couldn't even zoom in, the zoom arm was completely jammed and the focus was never syncing... It's almost like one of the lens has been completely detached and forcibly been put back together again. It also came to me in a box labeled KITE PACKAGING.CO.UK so I know it was some other users broken pair that was sent back too, how the fk it ended up at my house, not once, not twice but three times due to Jessop's and DPD being incapable of delivery services. If you like being left in the dark, receiving countless broken or completly destroyed food then Jessop's is the place for you. Just make sure you take some Kalms or summin before you try and sort anything out with them. It WILL be a very stressful experience. Good luck. Oh, and wish me luck too! Haha ‍ read more

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One day a couple of months ago, I was handed a ten-year-old camera by my then boss and instructed to get it working. She'd taken it out of the loft that morning, and it was covered in dust and dirt. I took it and headed into Jessops on Sauchiehall Street. The member of staff I dealt with was really helpful, and was completely understanding when I explained what I wanted. He didn't even flinch a the sight of the old camera, and tactfully pretended not to notice the dust. He found new batteries and a new film and even tested the whole thing out for me. I left ten minutes later with the camera working. So yes, Jessops might not be the cheapest camera shop - but I think the service more than makes up for this. read more

Jessops - Photography Stores & Services Near Me - Glasgow, GLG

I don't think there's ever a good time to shop at Jessops. Everything is ridiculously overpriced, and the selection is hardly that of a specialist store. If you're looking for a digital camera, they don't have many greater choices in terms of value or specialisation than your local Currys or similar. If you're a true camera lover, you're probably more likely to find information and selection that are more attuned to your needs online, and if you don't know what you're looking for at all, any shop like Currys or Dixons will be able to point you towards a suitable point-and-shoot. The accessories are overpriced too. One day while filming in Glasgow my coursemates and I popped in to buy some batteries, and were shocked at the cost. We would have been better off going to Sainsbury's. Their print services are alright, but again, it's so much easier and cheaper to get any advice or services that Jessops provide online. Don't waste your time or money here. read more

Excellent aftersales service. I'd spent many hours, trying to re-set my camera, which was not taking photographs. This is mostly because I'm very poor with technology. My husband couldn't fix it, either. I telephoned the shop, and the staff member was very helpful indeed. He went to the trouble of finding a battery for an identical camera. He then kindly, calmly and clearly talked me through what to do. My camera was fine, after a few minutes. If you value good aftersales service, and a professional, kind and helpful attitude from staff, this is a very good retailer. I will certainly buy from them, in future (Buchanan Street Galleries, Sauchiehall St., Glasgow.) I know the staff member's name - thank you, M. ! As to price of camera, it is well worth paying for such excellent service. read more

Was in Jessops today as my camera's flash is jammed in the camera and won't release, so I was putting it in for repair and thought I'd check the kind of reviews it has on yelp; not very many of which are positive! I'm a big Jessops fan, as someone who considers himself an amateur photographer I'm in and out here all the time and have never had a bad experience. I think it can be agreed that anything in here is going to require a remortgaging of your house, but for quality, you can't really expect to be paying anything less. It's a small Jessops, so if you're looking for one of the lesser popular cameras/other items, you'd probably be better either buying it from the website, or finding a bigger branch. My main positive about this specific branch is how incredibly in-the-know the staff all are, and how passionate they are about helping you choose a product. The customer service they offer is truly outstanding, and having been in multiple times and spoken to at least 10 different staff members, it really is an outstanding knowledge and service that stretches across the board. They pretty much know everything there is to know about cameras! Just thought I'd throw in my 2 cents about this branch, so hopefully people aren't put off by a couple of negative reviews and see that positive experiences have been had! read more

There's no denying that a visit here will leave you a little lighter in the pocket than your run-of-the-mill electrical retailers; as stated elsewhere, even a pack of batteries will set you back a few bob more than you would expect. However, I genuinely believe Jessops staff know the photography game inside out and found the customer service I received during my last visit to be exemplary. When deciding whether or not to go for a slightly better point and shoot or shell out for my first SLR, the staff member listened to my needs and actually suggested the former, a much cheaper option, was my best bet. He was right. While I take on board the argument that most of this info can be found online, I found so many conflicting reports that it left me more confused than ever. By the sound of things, I struck if lucky with the member of staff who served me, reaffirming my belief that, when done properly, there's still a place in today's world for shops like these. read more

The closure of Jessops wasn't really a surprise as they had been experiencing financial issues for many years and their shares were basically junk status. Price Waterhouse Coopers cited competition from the internet which is probably accurate because you can save a whole loada cash online. That said customer service could be variable. Service and expertise from the old timers among the sales staff was second to non and purely from the old skool of customer service. Those guys didn't deserve to be punished. However, the new breed of staff Jessops were inclined to employ were not so worthy of compassion. Rude and indifferent behaviour towards customers was often the norm and I was a victim of it myself on more than one occasion. In saying that, service at the East Kilbride branch was always very good because again, they had a bunch of old timers working there one of whom I worked beside personally early in my career. Dragon's Den guru Peter Jones has apparently stepped in to save the Jessops brand but he has cherry picked the stores and only a few have been re-opened. Again it is hard to see how Jones can make it work because the trading environment for retailers is hyper competitive. I mostly go to Ebay myself. read more

Having taken my time to research before purchasing my camera, I know the basics of what you should look for. Being purely a camera shop, I expected Jessops to have a great range of cameras spoiling me for choice but truthfully, they have as much as Comet, Argos, etc. They're very expensive and although I got to look closely at cameras, I ended up buying online to save myself money. I also went in here when my camera was broken. The girl was as unhelpful as she could be - pressing the on button, telling me it wasn't working (really?), determining nothing was happening and saying they couldn't fix it. She didn't seem interested and I found it very awkward trying to talk to her. Perhaps one staff member having a bad day has tainted my view of this shop but really I see no great benefit of shopping here than your average electronics store. read more

Not one thing I can say about here. I was in here looking at the GoPro heto4 camera. Great for scuba diving. The guy had a great knowledge and was great talking too. Shame he thought they all to 40 metres. While there is one that clearly says 45 metres that I seen in Dublin. He was great for asking about spare batteries and screens etc for the silver edition. Great little shop. I'm glad it's still opened, as its sister shop in Liverpool went bust. Worth a look. read more

It's a great store with friendly staff, it's just a shame it's so expensive compared to most online stores. If they could bring prices from being over £50 more expensive than the likes of Amazon and Wex to like £10-£15 I would buy everything in here - it's great to be able to try out a lens on your camera, or a new bag before you commit to buying it. read more

I here today to print some wedding photos as Christmas gifts for the family that couldn't make it to the event. To cut a long story short the pictures I had on CD weren't the full resolution pictures. The man who served me, Alan, let me print a couple of test pictures to see if they would work anyway. The pictures ended up cropped and I have to go back to the photographer but once I've got the full size pictures I'll be back in to this store to purchase them due thanks to the great customer service I experienced. read more

I had to get some PP sized photos taken so off to Jessops I went. There was no mirror or reflective surface for me to check my face / hair. The girl who took the photo held a reflector in one hand and a shaky Nikon with the other. The pic on display looked like I was a human italic. She offered to take another pic where I had to adjust my shoulder symmetry. I had to pay first before she handed me 6 pics in an over-sized plastic bag - the type that is used in the airport to stuff your liquids. I did not approve of the poor quality of the photos taken and so she clicked again. This set was sharper. It also made me look like a yellowed jaundice patient. At this point I gave up and said i was still not happy with the output but I would take them anyway. She offered to refund my money Close to £10/- for 6 snaps - and let me take the photos, but i told her I usually pay no matter what. I then left. I don't blame the girl. She was poorly trained by her manager who should be the one in the hot seat for this appalling experience. I took the subway to byres road Snappy Snaps - those folks know their business and customers - Got sharp, crystal clear PP photos in minutes and paid £8/- for 6 snaps. Got them in a neat compact paper holder and left with a smile. AND they had a mirror where I could check myself AND a superior camera and lighting. Jessops cost me £10/- and an hour of my time for nothing. I won't be going there again. read more