I made reservations via Capitol Vacations, a deposit was withdrawn from my account without prior…read morenotice, as I was told the full amount would be due at check in.
I called who I thought was Capitol Vacations, as the phone number on my "itinerary" was listed underneath "centralreonline@capitolvacations.com
However, it was the phone number for Foxhunt at Sapphire Valley. I had the unfortunate pleasure of speaking with "Chrissy" (couldn't quite understand her), and she was very impolite and implied I was not telling the truth as they ONLY charge the full amount at check in. Really?! Like I don't have better things to do except make up charges for a reservation and spend time finding their phone number calling etc!
Although I was not happy about the unexpected (and really unauthorized) charge, nor the unprofessional person answering Foxhunt's calls, I choose to overlook it and keep my reservations.
Reservations are - were - July 11-17, 2026.
Today, July 3rd, Chrissy (?) called and informed me my reservations were CANCELED. I could not believe a week prior to the date of the reservations this "resort" cancelled and had the audacity to rudely explain it was due to "maintenance ". I was not offered an alternative, worse no apology was offered and instead I was talked to like I did something wrong!!
That person, "Chrissy", was condescending, rude, unapologetic, and disrespectful! Also, she informed me I could take it up with her supervisor- who won't be back until Monday!
So, do yourself a favor and bypass considering a vacation at this place.
Unless you enjoy dealing with unnecessary treatment and behavior and having your vacation plans ruined. By the way, imagine having to tell my 10-year old nephew, guess what buddy? No vacation in the mountains this time! Nice. Y'all are heartless Foxhunt!
Heartless AND unprofessional!
Finally!! THANK YOU, FOXHUNT OF SAPPHIRE!!
Since you canceled at the last minute; have extremely rude, nasty, hateful, unprofessional employees; the fact that "Chrissy" was just as nasty to the Capitol Travel representative (yes, I was told she experienced the same treatment as I received!!); I am grateful to NOT be staying there and will be sure to warn others so they do not have to experience such rude and uncalled for treatment. Thank you, thank you, thank you!!