Had a great experience at Jackson Ford! The staff was friendly, honest, and made the whole process…read moreeasy and stress-free. Highly recommend.

This dealership is shady and scummy. They will lie to your face and use coded language they can…read morelegally get away with e.g. "THE CAR HAS BEEN THROUGH INSPECTION" in order to make a sale, then do everything they can to get away with it. After selling me a lemon the people working inside such as Aaron Metcalf had the gall to say, "this isn't how we do business" while I was literally stranded on the road as the vehicle died a day after delivery. Rob Utinske blamed ME for damage on the vehicle - according to this scumbag I totally glued the valve cap and screwed around with the ignition coils & coolant pump. https://youtu.be/9IKO1YkHL7A Buyer beware.

Horrible Experience I'm Still Paying Off A $12,000 Car With Interest It Was About $30,000, They…read moreScam People And Screwed Me Over Plenty Of Times, They Do Not Answer Their Phones When You Have A Issue, They Just Make It So Hard On You ! I Will NEVER Buy Another Car From Them I Absolutely Do NOT RECOMMEND!!! The People Are Rude When You Do Report A Car Issue, They Scammed Me Out Off $1800 Too.... Now I'm Stuck Paying Off This Non Reliable Vehicle & They Do Not Care About Their Customers They Only Care About Money! Don't Risk It! I Will Be Reporting Them To The Better Business Bureau, & If I Could Afford To Sue Them I Would!

DO NOT BUY FROM HERE. Nothing but junk. I looked at 2 cars here and both had dead batteries and…read moreneeded a jump and one had a flat tire and a brake hanging up. There's a reason why they push you to buy their extended warranty.

A ONCE GREAT EXPERIENCE TURNED INTO A NIGHTMARE!…read more I originally had a great experience with this dealership and was very happy with my first purchase. Unfortunately, my second experience has been nothing short of a disaster, and I feel completely misled and taken advantage of. I traded in my first vehicle purchased through them and was sold a vehicle that has turned out to be a total lemon. It has had nothing but issues since I got it, and the dealership's lack of transparency and accountability worsened the situation. I called them for inspections and repairs while the vehicle was still under the Lemon law, and they drug their feet until it was no longer valid. I wasn't informed that the cost of paying off my trade-in would be added to my loan initially, leaving me in a position where the loan is worth far more than the car itself. This has made it impossible for me to secure further loans or get a decent rate on another vehicle. Things got even worse when I tried to trade in the vehicle to get out of this mess. I was shocked to learn that, within minutes, they ran six hard inquiries on my credit in an attempt to approve me for a luxury car I did not want, did not ask for, and certainly could not afford. The vehicle had higher mileage than the one I was trying to trade in, and the monthly payments were hundreds of dollars more, making the payment over 1K a month... more than my house payment. As a result, my credit score has been severely impacted, making it even harder for me to get a reasonable deal elsewhere. I was thankful I purchased an extended warranty through their dealership before things went entirely south, allowing me to take the car into THEIR DEALERSHIP for repairs. However, they still need to fix the issue after paying the deductible. I had no choice but to take it to another dealership in a different city, but now my vehicle is being held hostage there for a claims adjustor to inspect it, leaving me stranded for up to 48 hours in addition to the eight hours it has already been there, and however long it takes for repairs-- so probably 4-7 days. What's worse, I'm not even being offered a rental car. The rental reimbursement only covers $35 for every six hours the vehicle is being repaired, not while it's being held for inspection, which is mandatory, or my claim will be dismissed and stricken. In short, I went from being a satisfied customer to feeling completely trapped by this dealership's unethical sales practices. They tricked me into taking out a loan worth far more than the vehicle was worth, and now I'm stuck with a lemon. The experience has been frustrating and disheartening, and I would NOT recommend this dealership to anyone. They've proven that used car salespeople have a bad reputation for a reason. Run while you can.

I felt this was a good experience until we were ready to drive away and then were told there was…read moreonly one key fob with the purchase price of the van after being told we would get two. Since it wasn't in writing, we had to pay an extra almost $400 for the second key. Note that we paid full asking price and the second key was all we negotiated for. Kristina Langford"s change of attitude was disappointing. I wasn't as cautious as I normally am because she was friendly and likeable. I wish I had negotiated a lower price so then when we were told we had to pay $400 for a second key we wouldn't have felt so cheated. It is a nice vehicle and we are glad we have it. Just not happy with a verbal promise that turns out not to be valid.

All three of our cars, from the SUV with more than a hundred thousand miles on it to the…read more16-year-old Corolla still run like watches, thanks to Crown. Now I'm learning to love my Prius.

Make sure to make an appointment you'll be here awhile. I Have waited 3 hours. Beyond annoyed. It's…read morenot busy.

First let me start by saying I have been in the automotive retail business for over 20 years. So I…read moreknow what really good service is. And here is the story of why I believe they should be your service point of choice. My daughters car broke down with a faulty E.C.M. (computer). They sent it off to a service of my choice to be rebuilt. I might add that they diagnosed the e.c.m correctly first. And did not try to sell me a new one. Kenny the owner was sincere in helping me get it fixed as inexpensively and correctly as possible. The professional service I sent the computer too could not duplicate the problem. They wanted to send it back as a no fault. Kenny interviened by calling personally to the tech at the company. And thru his expertise was able to direct them to where the fault was. And they then repaired it only after the general manager of the electronics company fololwed his guidance. I called in to Fleener and Roberts about 6 times. And got Kenny right away each time. And with no agrravation in his voice. Just a pleasant demeanor each time. Try calling your dealership and asking to talk to your mechanic. If you want personal and highly qualified service at a fair price. I strongly recommend them. I believe you will be as overwhelmed as I was. THANK YOU!!! KENNY

From the owner: Looking for skilled mechanics to handle your car's toughest problems? Your search ends with the…read morefamily-owned auto shop, Fleener & Roberts Automotive. We're passionate about what we do and we believe every car deserves care and attention. Allow us to attend to your car, and we'll make sure it runs safely and smoothly for miles and miles.Do you want to tune-up your engine? Turn to the full-service auto repair shop in Decatur for services at competitive prices. We'll treat your car with the care and attention it deserves.Transmission repairs can be expensive; our services are available at competitive prices that won't dig too deep into your wallet. You can be sure our mufflers will last for as long as your car does. When you install your muffler at Fleerner & Roberts Automotive, it's the last one you'll ever buy.Have peace of mind knowing that your car is in the right hands. Don't trust your car's brake repair to just anybody. Count only on ASE certified mechanics - turn to Fleener & Roberts Automotive.Rest assured knowing our professional staff is here to find the car that suits your needs and style. We've got a large inventory in our showroom and we'll help you find the picture of the most reliable used car you're looking for.Are you feeling too cold inside your car to drive? Leave the cold weather outside and get in touch with Fleener & Roberts automotive.

Tyler was awesome to work with to find a new car for our son! He went above and beyond to get the…read moreNissan Kicks we wanted when other dealerships gave us the runaround. Great customer service, great value and an easy purchasing process. We will be back to purchase another Nissan from Crown Nissan of Decatur!

Joe was great. Everyone who works at Crown works as a team. The whole experience was very pleasant…read more Highly recommended!

Awful. Truck drove better before I took it in to their service department. I'm on my third time…read moretaking it back because the issue at hand has not been taken care of. Yet they have my 600.00. Take your car somewhere else to be repaired. Awful, awful, awful.

This is a little lengthy but is the experience we just went through with their service department…read more Took our 2024 Chevy Equinox in because the engine light was on. This was on 10.7.24 and at 7:30 in the morning, so first thing on a Monday. Guy immediately goes out and sticks that reader thing underneath to get the error code. Doesn't tell me what it is, he probably didn't know because he's just an advisor, but I was fine with that because I figured they'd have to keep it to diagnose and get parts. The car is under warranty so I figured it would be taken care of. We call later that same day to check for an update with the situation because we've heard nothing from them. They tell my wife it's an easy fix and will be done by end of the day and they'd call when it was ready. That call never comes so I call and they tell me it's a switch they need to replace but they'd had to order it and would be in and repaired on Tuesday which is fine because we'd planned on that in the first place. Tuesday comes and I just have a bad feeling how this entire thing is starting to unfold because of their lack of communication with us, so I drive out to the dealership to talk to someone face to face. I get there and a different service advisor tells me that my service advisor had gone home for the day but was supposed to have called me and updated me on the status of the vehicle. Of course that didn't happen because it seems everyone in there is either incompetent or they just don't give a shit about their customers. It's actually a combination of the two I'd find out later. The service advisor that is there tells me that the parts department ordered the wrong part and that they had to reorder the correct part but wouldn't be in until Wednesday. Wednesday the "supposed correct part" comes in and gets installed. We never receive a call letting us know it's done. The wife calls on her lunch hour and the person she spoke with said it was done and to give them 10 minutes to get it ready for her. She goes in on her lunch hour and gets the car. They hand her the FOB and said: "it's good to go!" She asked for paperwork showing what work was done and they told her they'd sent it off to whoever they send warranty work to. Now I know most reputable businesses give some type of paperwork as proof of work that's been completed, that didn't happen here. Wife drives maybe 15 miles at the most after leaving the service department and lo and behold our little friend the check engine light comes back on. I'd venture to bet they never touched the vehicle and did absolutely nothing for two days. We called and got several excuses, the wife would call and get 1 excuse and I'd call and get a totally different story. Long story short: DO NOT TAKE YOUR VEHICLE HERE FOR REPAIRS. It's a shame too because this used to be a decent place to do business but not any longer. Now the place has very little vehicles on the lot for sale or for repairs and that's a reflection of leadership. These folks could give 2 you know whats about you or your vehicle. I'm sure Berkshire Hathaway is kicking themselves for investing in this armpit of a dealership. Josh S. - Don't waste your breath with a response or someone's email address to contact. You've already lost me and several others I'm sure for the lack of responsibility. DO BETTER!!

The cars look good but there only last maybe 3months, Just…read moregive a donation let them keep the car

This place is like that little dive bar around the corner, once in a great while you can go in,…read morefind something awesome, and have a great time.....but most of the time it just over priced, awkward, and just a pain.