Had a great experience at Jackson Ford! The staff was friendly, honest, and made the whole process…read moreeasy and stress-free. Highly recommend.

This dealership is shady and scummy. They will lie to your face and use coded language they can…read morelegally get away with e.g. "THE CAR HAS BEEN THROUGH INSPECTION" in order to make a sale, then do everything they can to get away with it. After selling me a lemon the people working inside such as Aaron Metcalf had the gall to say, "this isn't how we do business" while I was literally stranded on the road as the vehicle died a day after delivery. Rob Utinske blamed ME for damage on the vehicle - according to this scumbag I totally glued the valve cap and screwed around with the ignition coils & coolant pump. https://youtu.be/9IKO1YkHL7A Buyer beware.

A ONCE GREAT EXPERIENCE TURNED INTO A NIGHTMARE!…read more I originally had a great experience with this dealership and was very happy with my first purchase. Unfortunately, my second experience has been nothing short of a disaster, and I feel completely misled and taken advantage of. I traded in my first vehicle purchased through them and was sold a vehicle that has turned out to be a total lemon. It has had nothing but issues since I got it, and the dealership's lack of transparency and accountability worsened the situation. I called them for inspections and repairs while the vehicle was still under the Lemon law, and they drug their feet until it was no longer valid. I wasn't informed that the cost of paying off my trade-in would be added to my loan initially, leaving me in a position where the loan is worth far more than the car itself. This has made it impossible for me to secure further loans or get a decent rate on another vehicle. Things got even worse when I tried to trade in the vehicle to get out of this mess. I was shocked to learn that, within minutes, they ran six hard inquiries on my credit in an attempt to approve me for a luxury car I did not want, did not ask for, and certainly could not afford. The vehicle had higher mileage than the one I was trying to trade in, and the monthly payments were hundreds of dollars more, making the payment over 1K a month... more than my house payment. As a result, my credit score has been severely impacted, making it even harder for me to get a reasonable deal elsewhere. I was thankful I purchased an extended warranty through their dealership before things went entirely south, allowing me to take the car into THEIR DEALERSHIP for repairs. However, they still need to fix the issue after paying the deductible. I had no choice but to take it to another dealership in a different city, but now my vehicle is being held hostage there for a claims adjustor to inspect it, leaving me stranded for up to 48 hours in addition to the eight hours it has already been there, and however long it takes for repairs-- so probably 4-7 days. What's worse, I'm not even being offered a rental car. The rental reimbursement only covers $35 for every six hours the vehicle is being repaired, not while it's being held for inspection, which is mandatory, or my claim will be dismissed and stricken. In short, I went from being a satisfied customer to feeling completely trapped by this dealership's unethical sales practices. They tricked me into taking out a loan worth far more than the vehicle was worth, and now I'm stuck with a lemon. The experience has been frustrating and disheartening, and I would NOT recommend this dealership to anyone. They've proven that used car salespeople have a bad reputation for a reason. Run while you can.

I felt this was a good experience until we were ready to drive away and then were told there was…read moreonly one key fob with the purchase price of the van after being told we would get two. Since it wasn't in writing, we had to pay an extra almost $400 for the second key. Note that we paid full asking price and the second key was all we negotiated for. Kristina Langford"s change of attitude was disappointing. I wasn't as cautious as I normally am because she was friendly and likeable. I wish I had negotiated a lower price so then when we were told we had to pay $400 for a second key we wouldn't have felt so cheated. It is a nice vehicle and we are glad we have it. Just not happy with a verbal promise that turns out not to be valid.

The cars look good but there only last maybe 3months, Just…read moregive a donation let them keep the car

This place is like that little dive bar around the corner, once in a great while you can go in,…read morefind something awesome, and have a great time.....but most of the time it just over priced, awkward, and just a pain.

Do not buy a car from this man! he sells junk that he picks up for next to nothing at the auction…read more We spent $2500 on a car that lasted 1 month and now the engine is shot.

From the owner: Selling quality used cars at resonable prices. The owner of Maple Auto, INC, Shane Maple, has been…read moreworking on cars for over 30 years and is confident that the vehicles on the lot have undergone a complete vehicle inspection and have been repaired if necessary and are ready to be sold to you. Come in and meet Shane and his friendly staff. We are here to help you drive away in a fine used car.

First let me start by saying I have been in the automotive retail business for over 20 years. So I…read moreknow what really good service is. And here is the story of why I believe they should be your service point of choice. My daughters car broke down with a faulty E.C.M. (computer). They sent it off to a service of my choice to be rebuilt. I might add that they diagnosed the e.c.m correctly first. And did not try to sell me a new one. Kenny the owner was sincere in helping me get it fixed as inexpensively and correctly as possible. The professional service I sent the computer too could not duplicate the problem. They wanted to send it back as a no fault. Kenny interviened by calling personally to the tech at the company. And thru his expertise was able to direct them to where the fault was. And they then repaired it only after the general manager of the electronics company fololwed his guidance. I called in to Fleener and Roberts about 6 times. And got Kenny right away each time. And with no agrravation in his voice. Just a pleasant demeanor each time. Try calling your dealership and asking to talk to your mechanic. If you want personal and highly qualified service at a fair price. I strongly recommend them. I believe you will be as overwhelmed as I was. THANK YOU!!! KENNY

From the owner: Looking for skilled mechanics to handle your car's toughest problems? Your search ends with the…read morefamily-owned auto shop, Fleener & Roberts Automotive. We're passionate about what we do and we believe every car deserves care and attention. Allow us to attend to your car, and we'll make sure it runs safely and smoothly for miles and miles.Do you want to tune-up your engine? Turn to the full-service auto repair shop in Decatur for services at competitive prices. We'll treat your car with the care and attention it deserves.Transmission repairs can be expensive; our services are available at competitive prices that won't dig too deep into your wallet. You can be sure our mufflers will last for as long as your car does. When you install your muffler at Fleerner & Roberts Automotive, it's the last one you'll ever buy.Have peace of mind knowing that your car is in the right hands. Don't trust your car's brake repair to just anybody. Count only on ASE certified mechanics - turn to Fleener & Roberts Automotive.Rest assured knowing our professional staff is here to find the car that suits your needs and style. We've got a large inventory in our showroom and we'll help you find the picture of the most reliable used car you're looking for.Are you feeling too cold inside your car to drive? Leave the cold weather outside and get in touch with Fleener & Roberts automotive.

Went to Crown Toyota after a bad experience at Green Toyota, I have to say that the Salesman (Casey…read moreHenderson), the management, loan guy, office ladies, and service individuals were a class act! I will never buy a car at Green again! Go see Casey at Crown today!

All three of our cars, from the SUV with more than a hundred thousand miles on it to the…read more16-year-old Corolla still run like watches, thanks to Crown. Now I'm learning to love my Prius.

Worst vehicle buying experience of my life. Nice sales guy. The staff handling paperwork did…read moreeverything wrong. 1 1/2 months later they still have not sent paperwork to BMV. I will probably have to get my attorney involved. I will never buy here again.....

Took my car in for service 4/7/2026 basic tire rotation and oil change…read more Today 4/18/2026 I went to purchase new tires and there's no key in the kit to unlock the lug nuts. Called the dealership had to leave a voicemail because no one answered. Went to the dealership and there are no mechanics available for my vehicle. So now I have to wait until Monday morning for some answers to this situation. I guess they can't call thier service employee to come in and take care of the problem they created. Which means I can spend my time, and gasoline to fix the problem they created. Plus Monday is 2 days away from now, so if I get a flat tire I will have to have the vehicle towed to the dealership and then find a way home and back to the dealership Monday to get the problem resolved. In short I am paying for their mistakes. Never using this dealership again.

Personally I haven't traded vehicles since 1996 when I bought a 1/2 ton pickup truck. It was new…read morebut had about 300 miles on it, apparently from swapping with another dealer. I didn't have any trouble back then with the service dept. but the only thing I don't like about the sales dept is they take your keys to do a test drive and then never bring them back without a hassle! This seems to be a common tactic with Decatur dealers. Any way I recommend going to Graue (Lincoln)or Baum Chevrolet (Clinton) instead of here.

Awful. Truck drove better before I took it in to their service department. I'm on my third time…read moretaking it back because the issue at hand has not been taken care of. Yet they have my 600.00. Take your car somewhere else to be repaired. Awful, awful, awful.