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    Mantell Susan K, MD

    3.0 (2 reviews)

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    15 years ago

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    11 years ago

    The receptionist here is a terribly rude woman.

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    Bayview Family Clinic

    Bayview Family Clinic

    1.0(2 reviews)
    6.5 mi

    On April 4, 2022 (Monday) at 9:15 am I Went to the clinic to do a exam exam for the VA. I walked in…read morethe 1st set of double doors and Was yelled at by 2 ladies "that I need a mask." I asked if they had a mask I could have because I didn't have any I just traveled 35 miles from Danville Illinois. They yell back at me said "we don't have masks for the general public". I said " I don't want to cancel my appointment but what else should I do?" The Rude lady that was later identified as Mary "office manager" said "I will cancel it no problem at all" with a real bad attitude. So I left went out in the parking lot talked to an African female and she said she worked there then a African male came up to my truck and said he was a Doctor and he owned the clinic." He said " come on back in I'll get you a mask. " I said "I was I just denied service by 2 of your receptionists at the front and one of them didn't even have a mask on as she was walking through the clinic and I would not go back into a clinic that I was just treated rudely and disrespected until he got rid of those 2 ladies because obviously they don't care. " I called back the office and spoke to the manager Mary and asked to speak to the attenting Doctor that my appointment was with she said "hes with a patient and will call me back later in the day." I also asked her about the mask policy and she "said that they don't offer any mask to the general public and that she had already talked to the LHI and they did not treat me rude." Then I ask "why is it the doctor Offered to give me a mask if I came back in after I was treated rudely by her, so who is lying her or the doctor? Then she hung up on me. As you see Mary should not be an office manager she may need to work back in the filing where she doesn't work with the general public , she's very rude along with the other receptionist that walked through the clinic with no mask on I believe this clinic needs to be a aware how they treat people. I have still have not received a call back from the treating Doctor.

    My father has been a patient at Bayview in Danville, Illinois for several years. He was recently…read morein a short term nursing home for a very serious condition. When he was discharged from the nursing home he became ill and could not get out of the house. I called Bayview because he needed a refill on his life saving medication (insulin). After speaking to a very rude and unhelpful office assistant, she advised me that they would not refill his insulin until he could come in for an appointment. The problem with this, however, is that he was very sick. I thought the reason for having a primary care physician was to be granted certain privileges such as having a common 30 year medication, not some addictive opiate, refilled on the phone? At a minimum they could have said they will give my father his refill on his medication (that he has been taking for 30 years) but he must have an appointment to get any further refills. And by the way, this was not my first incident with Bayview. This incident just solidified my reason to take my father elsewhere. Please, if you care about yourself or your loved ones avoid this place like the plague!!!

    Promise Healthcare - Frances Nelson - Dr Paul taking care of a family at their well child visits.

    Promise Healthcare - Frances Nelson

    2.3(3 reviews)
    9.6 mi

    Frances Nelson has been able to assist the weak, the wounded and the without with ample services…read morethat otherwise would not be affordable to that segment of society. It depends upon fundraising and other philanthropic efforts to keep the doors open and provide the needed services in our community. It also depends upon a dedicated staff and volunteers who help bring about this community of change and although it is not perfect, I wouldn't want to see the community without this tool. As Clint Eastwood hinted to in his movie, " A Perfect World"; we still await that event and in the mean time we all will continue to do the best we can to offer services to those who are less fortunate. I am a patient of Frances Nelson and proud of it. Rev. Dr. Eugene Barnes P.S. Yelps indicates that I'm from California which is incorrect on their part.

    Worst place I have ever been to. Dr. Meldomi sent my prescription a month ago and it still hasn't…read morebeen filled. I have a degenerative disc and arthritis in my back and I am in pain. I've spoken to their pharmacist over 5 times and they say they have sent my prescription to the CVS Rantoul and a month later, both of them don't know how to fill a prescription. This has to be some form of malpractice. Update: The pharmacist called me last night to apologize and said (after a month) that my medication was mistakenly sent to the Walmart Pharmacy on Prospect in Champaign. When I called, it was not there. This place should be closed down.

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    Promise Healthcare - Frances Nelson - Promise and Frances Nelson are welcoming new patients to counseling and psychiatry.

    Promise and Frances Nelson are welcoming new patients to counseling and psychiatry.

    Promise Healthcare - Frances Nelson - Our SmileHealthy Dental Center is always welcoming new pediatric patients.

    Our SmileHealthy Dental Center is always welcoming new pediatric patients.

    Promise Healthcare - Frances Nelson - We have a satellite in Urbana at the high school.  We see all children, and you don't need to be enrolled in an Urbana school.

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    We have a satellite in Urbana at the high school. We see all children, and you don't need to be enrolled in an Urbana school.

    Mantell Susan K, MD - familydr - Updated May 2026

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