I wasn't going to write this review, but after what was said to me today, I have to state what happened to me publicly. ... When I asked Christie K. Moore what would you want to happen if you were in my place, Christie told me. MY MOM IS ALIVE, SO I DON'T KNOW HOW I WOULD FEEL. If that is not the rudest, most hateful thing you can tell a person who just lost their mom. This is supposed to be a colleague of mine. I would never ever say anything so hurtful to anyone in my life. I met Christie K. Moore at a professional training. When my mother passed on 03/31/23 I contacted her to help with the arrangements. I met with Myeshia and paid $12,0018 for the arrangements, travel to Tulsa, and the burial plot. When we go to the graveside gazebo, my mom was already there waiting on us. After the celebration, they put my mom in a white van that had trash inside. They drove her to her final resting place and pull her out of the back of a white van with trash on the inside of it. Every funeral I have attended had a hearse, but my mom was pulled out of a white van with trash. At no time was I told the service car would be a van. I spoke with the man who came from Texas and said, why wasn't my mom in a hearse, why you pulled her out of a van? This is terrible. He said, "I am sorry, if you wanted a hearse, I could have gotten you one." Why wouldn't I want a hearse, it's a funeral. They were not packing meat across state lines. I then sent Christie a message about my embarrassment and heartbreak the same day of the funeral. She responds we can talk, so on today, we talked. I told her how I felt and that I couldn't sleep because it was so disrespectful for my mom to be in the back of a dirty van. I also stated Tulsa was my mom's hometown and I was so embarrassed. I told her, I can only bury my mom once, we can't redo this and I feel very embarrassed because this is a funeral and we did not expect nor were we told that she would be in a van. She again said I am sorry, we believe in excellence, etc. At no time, did she offer any refund or anything, just an apology. When I asked what would you want to happen if you were in my place. She told me. MY MOM IS ALIVE, SO I DON'T KNOW HOW I WOULD FEEL. If that is not the rudest, most hateful thing you can tell a person who just lost their mom. This is supposed to be a colleague of mine. I would never ever say anything so hurtful to anyone in my life. I was asking from a point of customer service or as a business owner, not to hear, you don't know how to feel, because your mom is alive. I am so hurt by that comment, I started to cry. I would NEVER use them again. Now, Bri, who did my mom's makeup deserves 100 stars, but how Christie handled the situation with me, deserves 0 stars for her lack of empathy read more

My mom and I are in a very vulnerable state right now due to the passing of my father. Myiesha made us feel welcomed and was very personable. They did a wonderful job and made sure to always keep us updated and encouraged us to contact them if we had any issues or wanted to update anything. The pricing seemed pretty reasonable to us and they never pressured us to look into the really expensive stuff. The room for the actual service was not very large, they have chairs instead of pews, we did have to order some chairs to sit more people and they put a sash around them to make them look nice. They look at their job from the families point-of-view instead of just a business perspective. Over all, they did a really good job and I can't think of any complaints. read more

I cannot express how wonderful my family's experience has been at the Mansfield Funeral Home. The staff was incredible and so accommodative. My dad passed away Friday and we met with Christie on Saturday and she was able to make the funeral service happen the next day. Christie was quick, informative, helpful, empathetic, and so much more. My mom contacted many funeral homes and did not feel comfortable nor welcomed. Many of them were very expensive and required up front payment. Mansfield Funeral Home was the exact opposite. They were understanding and know that this is a hard time time for families to go through and were so patient and kind. The facility itself is very clean and homey. The service itself was held in a small room, but it was perfect because it was intimate and personal. My dad looked great and well groomed. This was my first experience arranging a funeral service and I wanted it to be perfect for my dad. This exceeded my expectations and many more. I highly highly recommend this place. Thank you Christie and her staff for taking care of our special dad. read more

Everything from beginning to end was done with compassion and excellence. The staff was extremely professional and was there every step of the way to ensure our family was taken care of. Thank you for sharing advice and direction when we just didn't know what to do. Our loved one looked great and peaceful. A job well done by all! read more

I set up my mother's pre-need funeral with Mansfield Funeral Home a few years back and had pretty much forgotten a lot of the details. Boy, am I glad we did it when we did! Most of the things I needed to do were already lined out, including what music to play, what message to deliver during ceremonies, where the burial would take place, and all the minutia that surround the death of a loved one. There were still a lot of things to do but thank God we had the caring staff of the Mansfield Funeral Home to walk us through these rough times. Christie and Shelia were at the helm of the team taking care of us but my newfound friend, Rod Smith, our funeral director just blew us away with his ability to connect with us and to fully grasp what it was my mother wanted from her ceremony. Rod Smith was always one step ahead of me, anticipating my needs, questions and concerns and making sure I had all the support I could ever have asked for, and then some, during this most trying of times. In fact, my sister and I connected so strongly with Rod that we asked him to perform our mother's burial ceremony. Rod agreed to do it and he absolutely nailed it, delivering the message my mother wanted and comforting me and my family the whole time. You will NOT find a more caring, personally involved service provider when it comes to the passing of a loved one. Sincerely, Dempsy Winans and the family of Myrtice Martha (Hines) Winans read more

I simply cannot begin to express the appreciation my family has for the way we were treated by these people when my Grandfather passed away! The were incredibly empathetic and sympathetic and went above and beyond our expectations. I am so thankful I found them! From the first point of contact to after the burial, the were incredible to my family. My nephew was having a really difficult time with Grampa's death (we all were, but JT was having a really, really rough time with it all), and Daryle, the Funeral Director, took the time to talk to JT and to listen to him. He really went out of his way to show he cared about what my family was going through. I HIGHLY, HIGHLY. HIGHLY recommend Alternative Funeral Services to anyone in the Dallas-Fort Worth Metroplex who is dealing with a loved one's passing. Daryle and Melisa are incredible people and you will not be disappointed, I promise you that. The funeral was lovely, Grampa looked wonderful, and the burial service was really nice too. I would encourage you to give them a call BEFORE you have the need for their services. But whether you have the opportunity to meet them before you need them or not, you won't find a better, more caring, facility or staff to work with. They will make you feel like a part of their family and will care for you and your loved one as if you were family! God Bless them for their good works. It's nice to know that I have someone I can count on the next time my family is in need. On a scale of 1 to 5, 5 being the best... I give them a 10+! read more

Christie and everyone at Mansfield Funeral Home made the funeral planning process for me and my family very easy while delivering extraordinary care and attention to detail. Everything from before the funeral service, during and after. If we had any questions, they were only a quick phone call away and responded immediately. This was the first death we had in our family so there were a lot of uncertainties and questions we had and not once did we ever feel like we were bothering them. Everyone at Mansfield Funeral Home makes you feel like you're family. The facility is gorgeous, clean, and doesn't feel at all like a business. They also really took the necessary measures during this pandemic to ensure cleanliness and safety for everyone. Thank you so much for everything. read more

I'm so thankful for the beautiful team at the Mansfield Funeral Home. Wonderful staff and gorgeous funeral home inside and out. I am so glad that my family chose them, well worth it! read more

If I could do a higher rating I would. My husband passed away pretty unexpectedly in April. We went to this funeral home since it was in Mansfield. We could not have been treated better. They were extremely helpful and gave us suggestions and just met our every need. The facility is beautiful, not the old "funeral home" feeling at all. We had his service in the garden area, which is amazing. They did his DVD which was perfect, as was the program for the service and the guest book. I had never seen a program or guest book so beautiful. I just can't say enough about the owner, Christie, and her staff. She even checked on me a week or so after the funeral to see how I was doing. read more

Phenomenal customer service. Everyone was extremely caring and attentive. The owner, Christie, was personally involved in the process of the burial of my child. That time was trying and the most difficult thing I have ever had to do, but Mansfield Funeral home and Cremations handled the details seamlessly. Words can not describe how amazing they were. read more