In June 2024, my family experienced one of the most heartbreaking losses of our lives; the passing…read moreof our beloved mother. In the midst of that pain, we were guided with grace, compassion, and extraordinary care by Martin Thompson & Son Funeral Home & Crematory in Fort Worth. What they did for our family went far beyond a service; they gave us comfort, dignity, and peace during an unimaginably hard time. Payton, in particular, was a godsend. From the moment she stepped in to help, she treated us with warmth and empathy that felt like an embrace. She didn't just fulfill her duties; she went above and beyond, staying in contact with us after hours, making sure every step of the process was handled gently, respectfully, and with deep understanding. When we learned that our mother would need to be transported from Houston; a four-hour drive away. Martin Thompson & Son didn't hesitate. They made the trip themselves, a gesture that spoke volumes about their dedication. Not only did they care for her transport, they worked seamlessly with the private cemetery where our family plot is located, ensuring every detail was handled with precision and grace. Perhaps the most touching act was Payton's careful, loving work in preparing our mother for a private family viewing. Because of the condition she was in, we didn't know if it would be possible to see her again in a way that felt peaceful. But Payton made it possible. She restored her in such a gentle, dignified way that we were able to say goodbye in peace, seeing our mother as we remembered her: serene, whole, and beautiful. I truly cannot say enough about the extraordinary care we received. Martin Thompson & Son didn't just provide a funeral service; they gave us compassion, attention to every detail, and a space where we felt supported and seen. They treat families with a level of personal connection and respect that is rare and deeply needed in times of loss. If you are facing the unimaginable and need a team that will walk with you not just professionally but humanely; this is the place. From the bottom of our hearts: thank you, Payton, and everyone at Martin Thompson & Son. You helped us carry the weight of our grief, and we will be forever grateful!!

The detail and care they provided to my mom and our family as a whole was wonderful. They…read moreunderstood how we wanted to celebrate our mom's life and they made sure it happened the way she wanted it to be carried out. They were also amazing in assisting us in the transport of the body for burial out of town. They made this process so easy on us. Peyton also did an amazing job at making my mom look beautiful.

The staff is so kind, caring and supportive!! Helped with…read moredecisions that were very difficult. William and Clomer showed empathy! They both really cared and it wasn't just a job. William gave me recommendations and suggestions for making my husband's celebration warm and special. We used their Reverend Cox and he awesome. The experience and expenses were very good when I was full of disbelief. I would recommend Biggers Funeral to my family, friends and anyone in my circumstance. Cindy Owings-Phillippi

All of the people who work here are some of the most Beautiful I've ever met. They all have taken…read morecare of my family like they were their own. Truly amazing service!! Love, Scotty Rand

In light of the unfortunate circumstances surrounding the loss of my father & son, Serenity…read moredemonstrated exceptional professionalism and flexibility in collaborating with my family. They adeptly managed our requirements and offered accommodating financial arrangements. I particularly value their patience, as they allowed us ample time to grieve with our loved ones and ensured our complete satisfaction with their services. The work performed was meticulously detailed and executed with utmost professionalism. Mr. Davis and his team exemplify a profound dedication to their work, exhibiting an acute attention to detail and a personalized approach to family support. I extend my sincere gratitude to Serenity for their invaluable assistance in making this challenging process more manageable for the Sanders family during this difficult time. Thank you

Can't put into words how grateful my family and I have been for Serenity Funerals. The staff was…read morevery polite and made us feel like family. They worked with us and explained the contract of what was being charged very clearly. We had two deaths a month apart from each other. They helped provide a reader for the obituary for the first as they had a speaker to do it for us and for the second was able to give us a list of churches we could call for a Deacon(catholic services/rosary). You are able to have a viewing from 12-6PM and the services next day. I'll always be thankful for stumbling upon this funeral home in our unexpected times in need. Thank you to everyone

I'm about 9 1/2 years late on posting this review, but I saw someone on Facebook mention Wade…read moreFuneral Home and it brought back a bittersweet memory. Wade took care of my dad after he passed in February of 2016. As requested, my dad was to be buried a few hours away in central Texas. They loaded him up in their SUV and we started the long trek to the burial site. I had horrible anxiety at the time about driving long-distance on the highway so they accommodated me by taking the beautiful scenic route through the backroads which was such a comfort to me. And funny story: my mom (my dad's ex wife) got pulled over 5 minutes into the drive for expired registration. My dad was a prankster so I know he would've gotten a laugh out of this. The Wade SUV pulled over and went to speak with the police officer and asked him to let her go because this was a funeral procession for a loved one. They did let her go with a warning but it was so kind-natured of them to intervene for the family in mourning. They seemed very protective of us. Would highly recommend them.

my family asked Me to write the obituary and be responsible…read morefor getting copies. Kevin at Wade funeral told me he could do all of that for me Well he did the part of taking my credit card and charge my it well over a thousand dollars. But he "forgot" to get any of the papers - even though I stressed to him Many times how important that was. I was coming in from out of town so I really needed to be sure to get the copies. When I arrived to Dallas, I sent an email to Kevin which was ignored so I drove over to Wade Funeral where Kevin was no where to be found and no one knew anything. So I sent another email that got ignored. Finally when I'm called again, I was told no copies Of the obituary were available because he forgot. Isn't this his job? Now I wish I would have placed the obituary myself and ordered the number of papers I needed directly from the paper and I advise you so that. Because now I don't have what my Family asked of me. And Kevin and Wade's Funeral Home don't care and will not make it right.

My mom and I are in a very vulnerable state right now due to the passing of my father. Myiesha made…read moreus feel welcomed and was very personable. They did a wonderful job and made sure to always keep us updated and encouraged us to contact them if we had any issues or wanted to update anything. The pricing seemed pretty reasonable to us and they never pressured us to look into the really expensive stuff. The room for the actual service was not very large, they have chairs instead of pews, we did have to order some chairs to sit more people and they put a sash around them to make them look nice. They look at their job from the families point-of-view instead of just a business perspective. Over all, they did a really good job and I can't think of any complaints.

I wasn't going to write this review, but after what was said to me today, I have to state what…read morehappened to me publicly. ... When I asked Christie K. Moore what would you want to happen if you were in my place, Christie told me. MY MOM IS ALIVE, SO I DON'T KNOW HOW I WOULD FEEL. If that is not the rudest, most hateful thing you can tell a person who just lost their mom. This is supposed to be a colleague of mine. I would never ever say anything so hurtful to anyone in my life. I met Christie K. Moore at a professional training. When my mother passed on 03/31/23 I contacted her to help with the arrangements. I met with Myeshia and paid $12,0018 for the arrangements, travel to Tulsa, and the burial plot. When we go to the graveside gazebo, my mom was already there waiting on us. After the celebration, they put my mom in a white van that had trash inside. They drove her to her final resting place and pull her out of the back of a white van with trash on the inside of it. Every funeral I have attended had a hearse, but my mom was pulled out of a white van with trash. At no time was I told the service car would be a van. I spoke with the man who came from Texas and said, why wasn't my mom in a hearse, why you pulled her out of a van? This is terrible. He said, "I am sorry, if you wanted a hearse, I could have gotten you one." Why wouldn't I want a hearse, it's a funeral. They were not packing meat across state lines. I then sent Christie a message about my embarrassment and heartbreak the same day of the funeral. She responds we can talk, so on today, we talked. I told her how I felt and that I couldn't sleep because it was so disrespectful for my mom to be in the back of a dirty van. I also stated Tulsa was my mom's hometown and I was so embarrassed. I told her, I can only bury my mom once, we can't redo this and I feel very embarrassed because this is a funeral and we did not expect nor were we told that she would be in a van. She again said I am sorry, we believe in excellence, etc. At no time, did she offer any refund or anything, just an apology. When I asked what would you want to happen if you were in my place. She told me. MY MOM IS ALIVE, SO I DON'T KNOW HOW I WOULD FEEL. If that is not the rudest, most hateful thing you can tell a person who just lost their mom. This is supposed to be a colleague of mine. I would never ever say anything so hurtful to anyone in my life. I was asking from a point of customer service or as a business owner, not to hear, you don't know how to feel, because your mom is alive. I am so hurt by that comment, I started to cry. I would NEVER use them again. Now, Bri, who did my mom's makeup deserves 100 stars, but how Christie handled the situation with me, deserves 0 stars for her lack of empathy

Possibly one of the worst experiences I've had with any company. They have over promised and under…read moredelivered in every way. Due to their mistakes, their inability and flat out refusal to correct said mistakes, I've had to hire a lawyer and miss work to go to court to correct my fathers death certificate. This process has been ongoing for almost a year now. Every person I've dealt with has been rude and unprofessional, I was told I would be contacted by the owner months ago and have yet to hear anything. Do yourself a favor and take your loved ones elsewhere.

We really appreciate their personalized attention and care for my husband. Even though this is…read moretheir business, they've left nice and warm feelings as I picked up my husband's cremains. "It is so hard that I can't give you a hug ..." When she said that, she meant it. Thank you so much for your compassionate care for my husband and me. It made it a bit easier to go home with my husband in my arms.

One star because it's the lowest you allow. Do not bury a loved one here! They do not care about…read moreyou only about the $$$. We ordered a headstone last January. Yes 365 days ago and they still have not delivered it. We call and they don't return calls or texts. They give updates that are false and when you call them they give a later date. My 97yo grandma paid for this last January and just wants to see the finished product while she is still here! So I called them today and said that's it I'm done! I will be posting about this so here's my review! So run as fat as you can away from there. It looks like they have shut down comments on their page so you can only do them if they review them 1st another huge red flag why NOT to do business with them!

Getting a marker put on my mother's grave has been met with excuses and delays. They have our money…read moreand she is in the ground, we are completely at their mercy. Mom was buried in November '21 she is, as of the beginning of this week she is still in an unmarked grave. We were initially told it would be 6 months for a marker to be made, supply issues etc... The option for a temporary marker was never presented by the Funeral home. As a funeral home, it's is their responsibility to offer, not ours as a grieving family to think to ask. One poor review on another site, 6 months after interrment, and they offer to put a temporary marker out, and tell us it will be another 6 to 8 months to get a stone marker. This would have made my mother have an unmarked grave for 12 to 14 months had we stuck to their timeline. We have decided to use a different company than the funeral home offers to get a headstone. That company told us 6 to 8 weeks, not 6 months. I won't even get into the shenanigans they pulled and threats that had to be made in order for us to get our money back to buy a marker from a different company. No family should have to go through this. Emerald hills really dropped the ball on this one.

This funeral home handled the services for our dear friend, Billie Brownlee. They did a great job…read morein every respect. To begin with, Billie looked like she was asleep in her final resting place....especially important considering how sick she had been. The casket was beautiful, the visitation was nice and respectful and the graveside service was perfect overall...again, especially considering it was done at 1:00 pm on a hot day. Everything was handled professionally. I know the family and all her friends appreciated this wonderful send-off to such a sweet lady. Condolences to all her family and friends!

I would have not chosen this as the funeral home to handle my father's cremation and service had I…read morebeen able to have a say in it. Due to extraneous circumstances around my father's passing, the family member that was in state, was out of the country when he passed and there were delays in the family being notified that were out of state. The hospice he was at called this particular place to pick up my father. I wish I would have been able to intervene sooner. The level of professionalism just wasn't at any level I would call professional. The representative that we dealt with belonged on a used car lot, and not a reputable one. I really don't want to hear about stripper funerals when I am picking out urns and planning a service. He kept telling us the wrong amount for what was due after the initial costs of the cremation, etc. A check was written the day of the service for a remaining balance and then almost a month later, we were informed that we owed them the amount we were repeatedly told was already taken care of. I had asked my in town relative when I was in TX what the deal was, so I could handle it out of my father's accounts if needed, they didn't have the answers, so I relied on a proper accounting from the funeral home. Basically, it had to come out of pocket when a month ago it could have been taken care of in a different way that we no longer had access to. It was all paid, it was just basic misinformation, miscommunication, lameness on their part throughout the whole process. They found a reverend even though I had request that they did not, who just happened to be the reverend of the used car sales man funeral guy. My father's pastor was out of the country and I figured, better to have none then someone who did not know or care about him. The Stand in reverend they found used the wrong name of my father's mother even after I had asked him to read what I had written about my father seeing as he didn't even know him. That is always great during a memorial service, especially when you are paying this person, oh I mean "tipping" them and they basically refuse to read what you prepared then say the wrong name. After receiving the Death Certificate, I realize why he used the wrong name of my father's mother, because it was also wrong on the death certificate. It is not the name listed on my father's birth certificate. Another fail. He also told us the obituary had already been run, we did not even get a copy or link to it. But, it now ends up, they never ran the obit even after charging us for it. So, they are going to run it this Friday, a month after the funeral. Another epic fail on their part. I called the funeral director, Lee, to talk to him about this, to express my overall dissatisfaction. He came out of the gate funky; like he was put out that I would even try to have a conversation with him about anything I was unhappy with. I was cut off, over talked, disrespected and hung up on. I have a feeling that a lot of more mature "gentlemen" in Texas are old school and do not know how to discuss business with a woman respectfully. I was told that it was his "right" to continue to interrupt me. Great. I was told that what I was telling him was 100% wrong and when I asked if his accounting was 100% right, he said "absolutely". I really hadn't even been able to say a full two sentences at this point. Then, he started lighting in to me about the length of time that they had to hold my father and issues he evidently had about my sister being out of the country and not having access to reliable communication methods. He actually told me she could have sent a TELEGRAM. OK. Right. Because that is such a preferred method of communication. I am sure they charged us for the time my father was there, generously, and also it was almost impossible for me to get a timely call back when I did get in the mix and start dealing with them. The location is also in a industrial-ish, not so nice area with nothing around it but hospitals. Not nice at all. The overall appearance of the funeral home is tacky. Plastic columns and plants. I would not recommend them, at all. It was a clown show at best.