I attended the same course that Ms. Kailey A. attended and find her review of Dr. Manousso to be very unfair (respectfully in my opinion). If I could give Manousso Mediation & Arbitration more than 5 stars, I would. I had been trained in mediation over a decade ago, but wanted to refresh my knowledge. I had the pleasure of taking two courses through Manousso Mediation & Arbitration with Dr. Barbara Manousso as lead. One in January 2023 (Basic Mediation Training) and one in February 2023 (Arbitration Training). I found Manousso trainings to be of excellent quality and with just the right rigor to ensure her students appreciate and understand the important role a mediator plays in neutrally supporting parties in conflict. Not only did I learn additional skill sets to enhance my already 15 years of expertise, but I found it very meaningful to my career to hear from so many well-established mediators/arbitrators on current trends and best practices and to have the specific state statutes on ADR explained in such practical ways.
There were two presentations in which Ms. Kailey may be referring to as CRT. "Diversity: Different People, Cultures, Communities" and "What Mediators can Learn About Implicit Bias." Both trainings were excellent, respectfully presented and were very interactive. Training on diversity and implicit bias is not CRT training. To be a proficient mediator or arbitrator, one must be open (not closed) to understanding all cultures and different communities as well as the people comprised thereof. Indeed we need to be conscious of our own biases that we ALL naturally have and ensure that we do not bring them to the table or allow them to cause us not to remain impartial as a professional mediator or arbitrator. In addition, humility is a strong quality of a great mediator. I commend Manousso Mediation & Arbitration for making these topics a relevant part of an overall 40 hour training.
In addition, because the state requires 40 full hours of instruction to be properly trained in mediation, the assignments given were timely and pertinent to the instructional time. The movie was engaging and helped me to see a clear, visual example of the mediators role of 'facilitating' versus controlling or dominating the conversation. The book "Getting to Yes" is a must read even if you do not want to be a mediator. It teaches great skills in effective negotiation tactics, skills that mediators in training can benefit from greatly. The articles shared gave participants great overviews of the history of mediation and trending perspectives.
What I saw in the January 2023 class was an individual(s) who was very rude in her approach as a student, not positioned to give 100% uninterrupted instructional time commitment to the 40 hour zoom requirement (that we knew was a requirement well in advance), somewhat arrogant, not prepared for the mediation role plays (although the steps were verbally walked through several times during the training and written in several materials provided) and not willing to listen to the guidance and instructions of seasoned trainers meant to provide the skills needed for success.
I want to personally commend Dr. Manousso and her team for their professionalism in the midst of such passive aggressiveness in which I personally witnessed. I would recommend taking any course from Manousso Mediation & Arbitration. Not only are they REALLY GOOD at what they do, they do it with a smile! read more