I live in Omaha, NE and received a letter (see attachment/picture) from this particular Chicago…read moreoffice in December, 2024 stating that I owe $2200 in overpayments due to me being incarcerated. Problem is I've never been incarcerated in my life. Immediately contacted Social Security and through an appointment met with a represenitive through my local Omaha field office. Provided them with all requested documents to prove that I was not incarcerated but as of 06/13/25 this matter has yet to be resolved. Not only has this matter not been resolved, but now the Chicago field office has authorized monthly deductions from my monthly social security payments "until the amount I owe is paid back" (see attachment/picture). Omaha field office has reached out several times to the Harold Washington Social Security Center for clarity on the delay and the deductions but according to the Omaha SS field office representative, none of the Omaha field offices inquiries to the Harold Washington Social Security Center have been responded to. Pretty sad that I have to resort to google review with this. This is a good example of how inconsiderate this particular Chicago field office is when it comes to these matters.

This new location is nice looking and well maintained, but that's about it…read more It opens at 9am, and I went at about 9:15am. Of course, it was already crowded, and for at least ten minutes, not even ONE number was called. Nope, not one. I'd had my wallet stolen, and the DMV had issued me a temporary paper replacement. They couldn't say for sure if the Social Security office would accept it, but I figured they would. You can guess how this ends. After waiting for an hour (yay!), I went to the counter, where a surly younger woman pointedly asked me for my documents. I gave her the DMV-provided temporary license (NOT a photocopy!), and she said she can't accept it. I had no way of knowing this. It is not on their website. It was issued by the DMV itself that same day! I can see no reason why it shouldn't be accepted, but if not, then they need to be a lot clearer. It becomes very obvious that they don't value citizens' free time one bit, not really an attitude citizens deserve from their governments.

Can't say there are many public offices that get four stars but this social security office had two…read moresuper kind workers that really contributed to that rating. Security guard was rude but I'm confident he handles his fair share of problems and rude people because it's all appointment only and protocols have changed. Still it's a pretty routine experience, security guard checks your name on the appointment list, tells you where to sit, they call next and you meet with the worker. Chairs are marked off due to the distancing requirements. There are green spot parking spots outside the office, no free parking here!

Hello everyone,…read more yesterday I called the social security office, and it was answered promptly to my surprise. A Mr. Shenowski (Not sure on spelling) was the person who I was blessed to have answered my call. The experience was painless and what a world of difference it makes when the person helping you is so knowable. Not sure if I butchered his name, but whatever you are paying him is probably not enough. The man enjoys his job, you could tell by his demeanor. I thank you and my family thanks you. Regards, Rafael.

After a hit and run accident, I had to go in to file a police report. You'd be amazed at how many…read morehit and run incidents the CPD has to deal with. It's sad. Hopefully they catch the guy. Police were friendly, courteous and respectful. I back the Blue!

Interacted with respectful officers and a helpful team. Thanks for the information and assistance…read morethis year in 2025.

This is not DHS office where you can do snap medical or cash. It's just for complaints.read more

This place is horrible they don't take anything serious and have u on the phone all day just to…read morehang up in your face I honestly hate dealing with them its literally a waste of time

Went Tuesday and Wednesday to get some packages I put together my self to ship to San Diego both…read moretimes both customer service representatives were very pleasant and fun and informative

How has it been about a month and the self print station is still broken? The workers are mostly…read morenice, but this has got to be the slowest post office in the city.

Some might think what could you possibly review about "the morgue"…read more Well I can tell you I attended a training class here and every employee who works here from staff to security to maintenance quality nice people. I can give you my living review and it's all good People who might see the worst are the best Keep up the great work guys Bob C Chicago

because of the misidentification of deceased love ones not filing protocol I found my son through a…read moremissing person's police report identifying black letters on my son love tattooafter 39 days of calling to Cook medical he was not there!! 2024 moving forward 2026 now many other families have come forth. It happened to them time and time again two years 19 months 52 days 31 days 39 days so many calling saying it happened to must get with two bills that are moving forward for to be changed for accountability so this cannot happen ever again to another family in the state of Illinois of Cook County with gratitude, pain, and mistreatment upon extra grief Ruthie Mckinnie

Everything went smoothly for our Global Entry appointments…read more There is some parking on Canal st just past building on same side of street if you are lucky. Through ParkChicago.com The staff and border patrol agents were extremely helpful and courteous Thank you

My package has been delayed for over a week. I recently read a review from another customer who…read morereported a similar issue, stating that their package had been stuck for weeks five months ago. This is an unprecedented situation for me, as I have never encountered such a long delay. It is concerning that my package has been sitting idle for an extended period. I hope that my package has not been stolen, as this is the reason for the "delay" mentioned in the review.

Wow! I have never been to a government office run that well! I had an appointment for a later date…read morebut I didn't want to wait 3 weeks so I went the following day after applying online. I walked in Tuesday around 9:40 ish, I grabbed a number then I sat down- waited 1 minute- my number was called and then I was done within 5 minites! Very very impressive! Great job guys

yesterday I decided I will walk there to get some exercise after walking way there "almost 3…read moremiles" after sitting there for 20 minutes and mind you it was only maybe noon at this point they said we're not taking any more walk-ins were too busy it was barely noon before they started turning people away

It's a worst place to be in ...you wait in line for hours even if u have a appointment then they…read moretell u ..oh you r late for u appointment. ...and for chauffeur's renewal you wait wait and wait until they call you. And they treat you like animals ....and then expect cab drivers to be respectful the ladies working on counter 2 and 3 are worst ....they should have self check in and it will move fast ...they closed the doors around 2 or 3 eventhough the operating hours are till 4:30 ....they just dont care about your valuable time and treat you like shit...

Consumer services was excellent today , very fast and friendly, I'm glad they understood and…read morelistened to drivers concern . Everybody was nice . Was a pleasure doing business with them.That's how it should be to make Chicago better & the best City in USA.

Very immoral and underhanded administration. I video recorded 39 pages of documentation, receipts,…read moreetc. before depositing this information into a drop box at 2127 W. Lawrence Avenue Chicago Illinois 60625. Addressed to Ms. Thomas 877-409-8426 ext. 15573. Security guard Mr. Scott as my witness. I received a phone call less than 30 minutes later Friday August 20, 2021 @ 10:09 a.m. Someone playing on the phone, holding the phone after me saying hello several times. 85 degree temperatures, hot, sweaty, and stressed out. I said a few choice words and hung up. Two minutes later Friday 20, 2021 @10:11 a.m. I get a call from the same number. I loudly said hello (livid) the caller responded by saying hello. I stated "Mam" did you just call here holding the phone.? She stated that she had said hello (liar) she also stated that she was from the social security office...."how may I help you"? I replied by asking "what is your name"? She stated "social security how may I help you"? I then stated "lady you are very unprofessional...you call me refusing to identify yourself and stating that you are from the social security office. She then stated that her name was Ms. Thomas from social security office how may I help you. I was exhausted and very upset. I told Ms. Thomas "please do not call here playing on my phone anymore" I hung up and called the social security nationwide number and explained everything to the call center. I was put on hold while the operator was checking to see if anyone had called me from the social security office. The operator came back to the phone about 3 minutes later and confirmed the worker as being Ms. Thomas. I don't drink, smoke, drug, or gamble. Lets break this down. First reflect the dates and times of the calls. My credibility and the transparency is epic. No one should be subject to harassment, humiliation, and bullying by anyone. Especially someone who has vital information concerning their life. We need a modified administration with a new set of policies and protocols. An etiquette training course referencing empathy and compassion for people who are struggling in their lives. A system that monitors employees, managers, etc. to make sure these people are not at work gossiping on the phones, talking about their baby daddy, looking at peoples social media accounts, playing video games and listening to music. When they are suppose to be working to help and service people in need. I provided you with enough information to investigate. Thank you for reading ...have a great day!!!