Wow! I have never been to a government office run that well! I had an appointment for a later date but I didn't want to wait 3 weeks so I went the following day after applying online. I walked in Tuesday around 9:40 ish, I grabbed a number then I sat down- waited 1 minute- my number was called and then I was done within 5 minites! Very very impressive! Great job guys read more

yesterday I decided I will walk there to get some exercise after walking way there "almost 3 miles" after sitting there for 20 minutes and mind you it was only maybe noon at this point they said we're not taking any more walk-ins were too busy it was barely noon before they started turning people away read more

Located on Washington Street, this tiny office has officers checking for drugs and armed weapons. Then after filling out a kiosk, I was assigned a number. There were multiple seats and officers keeping order. There were bathrooms which was a bit messy with toilet tissue on floor and unflushed toilets. The ticketing number system was confusing since the numbers could be called out in unsequenced order so you need to listen intently. The kiosk did ask if you needed an interpreter. Without an appointment, I got a replacement id in 1.5 hours and it was free. You need id to get ssn replacement. The ssn card should arrive in two weeks. I like the personal touch because customer service answered a few questions about retirement and Medicare. It was worth the wait. When they finally call your number, you feel like you won the lotto. read more

Social Security - I have e591. I hope I don't have to stay late all day. You only need id to replace social security card. - Public Services & Government Near Me - Chicago, Illinois

Facility was clean, organized and quiet. Security was poise, pleasant, and professional. Service was excellent and employees were courteous, knowledgeable and well versed at their job. Really enjoyed the peaceful atmosphere. My visit was stress free. read more

It was a great experience The place was great the persons were very friendly and professional read more

Singing the praises of the Social Security Claim Specialist, Mrs. Hall! She helped us navigate the often-confusing maze of retirement with such courtesy and competency on several occasions over the phone. My husband and I are very appreciative of her help and want the world to know she's doing a terrific job! read more

I visited this SSA location recently to update my SS details after a change in citizenship. I was dreading it but the whole exerience was a very pleasant surprise. The office is bright, modern and clean (as were the bathrooms) and the staff - from the security gurad to the SSA officer - were friendly and helpful. I arrived at 9am on a friday morning and was out by 9.30. It coudnt have gone better. read more

I kept putting off changing my name after getting married because I dreaded the SS change experience. Reading reviews for this office was also less than encouraging...I finally bucked up and went this past Thursday. Wow, what was I waiting for?! I arrived at 11am and was out by 12:30pm, super quick, especially considering this was over lunch AND they were packed with customers. EVERYONE was really nice, from the security staff - to the information desk - to the service desk - to the other people waiting to get helped. This was the first time I have been to a government office (DMV, post office, etc) and it was a pleasant experience. Everyone that works at this location deserves a hug and a thank you. Cheers! read more

I am 74 years old and my Social Security has been erratic at best for past 6 years I retired thinking that I would have a comfortable retirement. I had retirement money saved and 3 pensions. My SSA and all my other pensions stopped one by one . Now it is to widespread to be an accident and fixable by me. This seems to bad to be true . I need for my Ssa and other pensions to be restored. I worked since I was 16 years old and put myself thru undergraduate and then graduate school and yet here I am here. I have been approached by a major newspaper for my story and I am becoming more approachable as time goes on. read more

Not bad at all! Came here on Wednesday afternoon. I had to get a replacement SS card in order to renew my driver's license. I presumed the experience would be awful but was pleasantly surprised that I was in and out of the office in less than an hour. Be prepared, know what documents you need. The only issue I had was the building itself, and not the SS office. The building has high security so you have to go through a metal detector (similar to the airport) before you can head toward the Social Security office. The line wasn't even that long, but somehow, took awhile. It was annoying and I was impatient. Once through security, you head up the elevators to the SS office. Upon walking in there is a computer that you approach in order to get your number in line. I sat down once I got my ticket number but didn't realize I was supposed to fill out a replacement card form. The ticket actually tells you to fill out the appropriate form but I wasn't paying close attention to it. Learn from my mistake! My number was called 15 minutes later and it only took about 15 minutes at the counter in order to get my confirmation for a replacement card. read more

What I like most about this office is the wealth of information. I suggest even if you are not looking to do an address change your name change on your Social Security card, the fact these folks know more about it than anybody and can point you in the right direction is more valuable than any other service that they have. read more

FYI - This location has been RELOCATED! The new address is: 605 W Washington Blvd, Chicago, IL 60661....which would have been great to know prior to showing up at the old location. It looks like the main SSA website has been updated, with the exception of the "Special Instructions" section. This still mentions the location as the corner of Clark & Jackson, which the new location is obviously not. I feel like the lack of updates about this is upsetting as I couldn't even find an information release about the location change. read more

Social Security phone services is horrible, you wait on the phone for 45min to 2hrs most of the time. Then the representative does not help you with what you actually need help with or mail out what you ask for. You never get it. They have no problem in asking for your SSN#, but cannot deliver on the information you ask for. This makes it very difficult to give your information to them that supposed to be helping you, but does not help you. Some of the workers need to be trained on how to help customers. Representative or Customer Service Rep. Demi is supposed to send out information requested and my friend did not receive that information. This was a month ago. Lastly, we do have good workers at SSA Office that care about people. read more

When man created bureaucratic government offices, he must have been dreaming of a hell on earth. Only someone who enjoys the Dark Arts or the lure of darkside would create such an office. The Loop's Social Security Administration office is without a doubt a hell on earth meant to torment those with identification and other government needs. Hoping that my visit to hell would be a quick trip, I got here at 9a.m. today. Everybody else got the memo to go early because there was a hearty line out of the door when I got there. I pulled a ticket from their ancient machine and waited. As 9a.m. approached, the government's minions opened up their crank windows. Hell also resembles the 70's because this office hasn't been remodeled in decades. Hell has a funny way of doling out numbers. For different Social Security needs, there are different windows and numbers. Each need has a completely different number or letter set. You may have been in line one person, but that doesn't mean that you're next in line. Nope, you have to wait for your certain number set to be called. It's agonizing waiting for your magic number to be called. I waited and waited in this government hell for nearly an hour. I had the fortunate luck of sitting next to a self-proclaimed neurotic Jewish woman who wouldn't shut up about having a 10 a.m. appointment after a previous failed appointment. She repeated her monologue about her appointment for nearly a half hour. She also read from a discounted, unauthorized biography of Michelle Obama throughout my wait. Lucky me! A ray of heavenly light shined upon me when my fangled E506 was called. I presented the Social Security minion with all of my information ready for my new card with my new name on it. The minion was actually quite nice and earned the one star for the experience. Within a few minutes, she had my information entered and ready to go. I happily left this government hell on earth for the bright, cold of the city. If you absolutely have to go here, be prepared for the hell on earth that is a government office. It's an ancient office stuck in the 70's with a confusing system and a long wait. It's hell on earth or at least its waiting room. read more

Bureaucracy at its best. I came, I checked in, I waited. And waited, and waited, and waited while many people who had come in after me were called to the window. According to the guard, there are many different categories of numbers. If they are on number 10 and you are number E511, don't get excited thinking you are next. There seemed to be no system. People would get called to the window, stand there for a few minutes, and then go sit back down and wait some more. Windows would mysteriously shut down at random intervals. Finally, after an hour, I was called. I presented my application and marriage license. The person took it, had me sign, and told me I'd get my card in 2 weeks. I waited nearly 60 minutes, to be at the window for no more than 60 seconds. read more

I had to come here to order a replacement social security card. I dread going to any government building but I was pleasantly surprised. First off, the security officers on the main floor and in the actual office are extremely helpful and polite. Don't be afraid to ask them questions. I got there early knowing places like this would have a wait and it paid off. BRO TIP! - The office opens @ 9am on most days but they won't let you go past security until 8:30am. Get to the building by 8:30am and inform the officer you're going to the social security office and just wait until they signal you. Once you go up to the 3rd floor you only have a short wait til they open. You just check-in via kiosk and wait for your number to be called. I got in at 9am and left by 9:08! **Keep in mind I got there very early so I don't know how it is later in the day*** read more

Cannot rate this office any lower. This office has the rudest and most lazy employees I have ever met. I called and the lady kept telling me not to interrupt when I was just trying to ask her what time to come by and kept going on and on about the process, which I already knew and just needed to drop my paperwork off. Then she got snappy and said "if you're going to keep interrupting then figure it out yourself, office closes at 4". So I came by at 3 and the security guards were so lazy they wouldn't open the door so I could drop off a letter in the box 3 feet inside the door. They just ignored me and then one finally looked at me and put up his hand that they close at 3. I walked back to the front and double checked at the door deff says 4. The difficulty of submitting paperwork is redic here when no one here wants to work. In a time when hard working people are looking for a job and can't find one, it's redic that lazy people like this are employed. read more

I came in today to get my named changed (marriage) and it was as smooth as it gets. You walk in, go through security, up the escalator to the third floor. The office is straight ahead so you walk in and press the number on the computer that corresponds to the reason for your visit. I got my number and had a seat. I only ended up waiting about 15 minutes for my number to be called. The guy that helped me was extremely friendly and got everything processed quickly. For a government office, I would consider this excellent. I came during my lunch hour (on a Monday, at the beginning of the month) so I expected it to be a much longer wait. I left work at 12:05, came here, got my name changed, picked up lunch on the way back and was back in the office at 12:58. Personally, I would consider this successful. read more

After reading other people's reviews about the social security office downtown, I headed there on a Friday with lots of trepidation. I ended up being so pleasantly surprised that I decided to write my first yelp review-ever! I got through the metal detectors very quickly, there was only one person in front of me and the security officer was very nice and directed me up to the third floor social security office. Once there, I panicked when I saw the twenty or so other people waiting. I was there to change my name on my social security card so I'm not sure if that made a difference in why I was called so quickly, but all I know is within ten minutes of waiting, my number was called. I was greeted by the very friendly and very helpful Mr. Dave Simons who chatted with me and asked me how my holiday was. Within less than five minutes after answering a few simple questions and providing the proper paper work, I was all set. The whole process from entering to exiting the building was around 25 minutes. Very impressive! Who knows if it was luck or what, but my experience was great mostly due to Mr. Simons positive demeanor. read more

As everyone else mentioned - the wait is very long. But it's not like the officers are not doing their job. (Or at lease my officer was efficient and nice) In order to avoid the wait, coming in early in the morning would be a good option. Or if you are lucky enough like me who works 1 block away from the office, and believe you have some lucky star shining above your head that day - try this: - Get into the office during a lunch break. - Get a number, say... E532 - Look up to the screen and find out that they are currently helping with... E519 - Sit down for 10 mins and find out that not a single E*** number has been called (well, you can skip this step) - Walk back to your work or grab lunch or whatever - Come back in 1 and half hours - Look up to the screen again and there is...E531 - Sit for 2 mins, your turn - 2 mins get your stuff done, walk out Maybe I should buy some lottery tickets today. read more

Yes, the SSA office was efficient and not a nightmare. How's that for a resounding 5-Star Review? Really, think about how bad it could be. I only waited about 20 minutes to submit my application to replace my Social Security Card. The man at the window was really cool, totally on top of his game, and assured me my replacement card would arrive in the mail in less than 10 days. Bingo. Got it today. Why I needed it? Uch! Blech! What don't you need it for anymore? I haven't had my actual card since I lost it a week after I got it sophomore year in high school. Thanks, September 11, the Patriot Act and Homeland Security. Kudos, thought to the SSA. This was painless. read more

Before I can even get upstairs to the SSI I had to go through a metal detector I guess it wouldn't have been bad if I didn't keep setting off the alarm...I had a darn quarter in my pocket, I swear I thought I emptied my pockets. I don't know what it is but if you are applying for a Replacement SS card be prepared to wait! I don't know what other people were there for but I was there for over an hour! I say go early or wait long! read more

I visited on a cold rainy day hoping that my wait would not be to long. I arrived by 11 am and was walking out the door at 12 pm. The staff were super helpful and efficient. You enter the building from the north side and go thru a security screener. Once inside if you don't have an appointment, you just go up to a kiosk and indicate why you are there. They give you a ticket that tells you what number you are and will eventually call your number and tell you the window to check in at. I brought food, water, and entertainment thinking I would be there for hours. The person assigned to me was very helpful and knowledgeable. She helped me get our IRMAA payments reduced and also provided ideas on when to apply for benefits and on whose work record. Also provided helpful info on WEP AND GPO. You can set up appointments online I think you have to be logged in to do that. read more

Dear Hoodrat Clerk with dry ass dreadlocks and bad skin, You should learn how to type correctly as you're making me waste another afternoon for a replacement card because of your incompetence. I hope this karma comes back to you one day :) For real though, don't assume these workers know what they are doing. Do your homework. Check everything. Follow up constantly. They are pathetic government employees with no incentive to do a good job. Because of the aforementioned employee's lack of a brain, I will now not be able to make my student loan payment. Thanks for nothing, Social Security Administration! I can see my tax dollars flushed down the toilet before my very eyes! read more

While it was not absolutely terrible, the experience was still pretty bad. The first time I attempted to go was Friday at around 10:30 AM. The line was out the entrance and there were about ~50 people in front of me and the queue was hardly moving (~ 3 people per 20 mins). I gave up after waiting 30 mins and I didn't even register or get a number inside. I went back on a Tues and got there at 8:30 AM. There were already 12 people in line waiting for the doors to open at 8:45 AM. I got an "E" number and there were only 2 people ahead of me in the same group E. I got called up at 9:06 AM and wasn't done until 10 AM. The person helping me did not seem very experienced (I was correcting my name) but fortunately, he did make an effort to get his supervisor who straightened everything out. However, I could definitely imagine a terrible scenario where I would have to come back again if 1. he was in a bad mood, 2. his supervisor was busy, 3. he didn't have the patience to deal with my specific problem himself 4. the supervisor was in a bad mood/impatient. Go EARLY (at 8:30 AM) and if in doubt...ASK for the supervisor!!! read more

Not nearly as bad as I thought it was going to be! Now, that doesn't mean it was great though. I have a small brokerage account with a friend of my father. My Tax Identification Number on the account (also, my SSN) has been wrong for MANY years. I've repeatedly asked him to change it. All he has to do is hit delete, hit "6" and he's done. This was too much for for him though and the TIN never got changed. I then get a notice that the IRS is looking into my account because of an incorrect TIN and that I need to do a bunch of things to have this resolved. That meant a nice trip to the Social Security Administration. Yay. I should bill the broker for MY time. The office is only open from 9-4 and I work from 8:30 to 4:30. I thought they'd be less busy at the end of the week and at the end of the day. I was right. I went on a Friday at 3 (I had take off early from work) and there were very few people there. I waited about 10 minutes to get called. The woman who helped me was very nice. She gave this review it's third star. She had no idea what sort of form needed to be filled out though and needed her managers assistance. Her manager was helping someone else though. So yeah, I didn't leave until about 3:50. As long as she was friendly I didn't mind her not knowing what she was doing too much. It was, after all, a strange request. At least the problem is now fixed and I don't believe the IRS has any interest in me anymore. For that I am very happy. read more

The line was forever long! But I must say this, despite their crazy hours that can make bankers jealous, the one girl that we had was in such an awesome spirit that it made it all worthwhile. She was very polite, smiled, and joked with us. If you come here, I hope you get lucky as we did. read more

Social Security - Scrap Metal Arr - Public Services & Government Near Me - Chicago, Illinois

I got there at 10:30am and there were 2 people in front of me. The security guard told me exactly what to do, I filled out my paperwork for a SS card replacement, spoke with the friendly clerk, and was out the door in 10 minutes. It seems planning your trip during an off time is crucial but I had no problems whatsoever. read more

We went to the SS building on 605 W Washington at 2pm. Took a number, sat down among a lot (and I mean, a lot) of people, ready to wait 1-2 hours. Five minutes later our number appears on the monitor. I looked twice but, yes, it was true. We spoke with Officer Lopez who was the nicest public servant I've ever worked with. Pleasant, knowledgeable, helpful, smiling. We were done in a few minutes. Unfortunately, we were missing some documents. We offered to go bring them from home. He told us to come back directly to him. We did (after waiting for him to be done with the person he was helping) and, again he was very pleasant and helpful. I hope his bosses read this. Thank you, Officer Lopez. read more

For an SSA office, this really wasn't that bad. You get a number which is generated after you select what you're there for and I'm assuming they assign all the quick things to certain windows and all the more complex things to other windows. The complaints about lines at 9am are really ridiculous...of course there are going to be lines right when anything opens. Go to Costco at 10am and look at the lines there. Wait until 10 or 11 and go. My wife and I didn't want more than 20 minutes. And really, there are people complaining about security in a Federal building? We had no problem with it whatsoever. My hunch is that if they give you a hard time, then it's warranted. read more

It's OK. Just follow the instructions and wait for your number. Just make sure you have all your documents and they should be able to take care of you. Also, the security guard there is very helpful and knowledgeable. read more

This is completely insane that this office is not open and their are currently restaurants are open with new capacity levels but unsure why one of the most important buildings to people lively hood is not open its very confusing and frustrating, not only is that but the customer service agents refuse to answer phones and have bad presentations not friendly they should be happy they are working in pandemic when most don't have jobs this is unacceptable as government workers they should cherish their job if they don't they need new employees there one positive thing came out of this security was more helpful then the workers read more

Due to not being able to go in I had to drop off my documents and form to change my name after getting married. After weeks I received only my marriage license back. I called and they do not know where my other documents are...they have lost my birth certificate and social security card. Completely irresponsible. I do not trust them. read more

This can be a nightmarish place so Yelpers, pay attention. 1) Do not think about even dressing like a thug or someone about to rob a convenience store. You will get pulled over,thoroughly searched and your belongings examined at the security checkpoint. But more importantly, all the people you will hold-up and have to wait while your stupid a-- is getting the ringer and torn a new hole, those people will be shooting daggers at you with those looks of annoyance. 2) If you have to get a SS card for your baby, think twice if you REALLY need to bring all of the diaper bags, a giant stroller, etc... Be like Rick Steves, pack efficiently and dress appropriately. AGAIN - DO NOT HOLD UP ALL THE PEOPLE WHO ARE TRYING TO GET THROUGH THE SECURITY LINE. 3) This building has a food court on the 2nd floor. So combined with the SS office and this food court that attracts many business people around, you best be quick and efficient with security. TIme is money and we don't have time to wait for people. 4) When you wait in line to go through the metal detectors - think of it like the airport. Just bring what you need to bring, stick your bags/purse on the conveyer belt, make sure you have no coins in your pocket, take off bulky jackets and also send them through the machines, and then wait for the nice security men to signal you so that you can go through the metal detectors. It's painless and takes like 1 minute. Unless you're the idiot I'm referring to at point #1. 5) Go up the escalators and instead of following your nose to Taco Bell, make a right and go up the next set of escalators - walk across and you're at the SS office. Note, it opens at 9 am. 6) Go straight to the computer kiosk and get a ticket # - this gets you in the queue. It does not mean you will get an order of deli meat salami with your request. 7) If you need to correct a birthdate, apply for SS card - FILL OUT THOSE FORMS ON THE DESK. WILL SAVE YOU 5 minutes. But do this AFTER you get that ticket from the computer. 8) Grab a seat...and be prepared to wait...and wait. Till your butt cheeks run out of circulation. 9) Avoid crazy people who want to talk aloud to you - this place should be quiet like a church mouse, aside from the TV monitors which serve as background noise. 10) Avoid grumpy grandma lady in Window H. She is going to try to put you in your place, regardless if you're unable to understand what she is trying to have you do because she rarely utters more than one sentence... There is no helpfulness or clear answers from her. "Ma'am you're not listening". I'm polite and I nod, in fear of being sent to the end of the 50-people long wait line. In my head, I'm screaming "Ma'am, I do not know what you want me to do, I cannot hear you, and I do not understand how those instructions relate to my situation. Please be more articulate." AVOID her like the plague, or wear some lucky underwear and hope she doesn't get assigned to you. She is the cross-looking, thinning haired woman with the glasses - kind of like a school marm. People who hate their jobs should go find another one...instead of this woman who takes pride in making others miserable and belittling them. 11) Once they figure out your deal, you'll most likely have to have a seat AGAIN. This time, be prepared for the 7-year cicadas to arrive. But don't you dare sleep - because if they call your name aloud (which is part II of the process), and you don't go up to the specified window in time, you will lose your spot. Be prepared to repeat the entire process again. If you're a dude, you just might grow a 4-o'clock shadow from waiting. And if you're a dudette, then you just might experience hot flashes and menopause. It is going to be that kind of a wait. 12) If luck is on your side, you will get one of the men assigned to help you with your request. Special shout out to the guy in Window J - he was so polite, helpful, and personable. Totally a-typical for most government workers we see in Chicago. Can you believe, that this employee ACTUALLY helped me out and has a wonderful professional attitude? He was so pleasant and efficient, I even got my business taken care of in less than 10 minutes. I'd give him 5 stars alone. But this office in general is getting 2 because of steps 1-11 and the 2.5 hour wait, dated 1970s facilities, and horrible/un-clear signage and directions. Kudos to that helpful guy who actually made sense when he talked, answered my questions, was thorough and polite, and he gave great service. The SS Administration should re-examine some of its other personnel and see if they're performing up-to-par instead of abusing their "power". To avoid the long lines and repeat trips, be sure to have your proper documentation (i.e. actual birth certificate, and current driver's license, current passport). Observe the rules above, and try coming early in the morning during the middle of the week. Good luck! read more

I HAD THE WORST EXPERIENCE AT THIS OFFICE. I called this office in the morning & they told me what to bring in to get my newborn daughters ss card. Fine. Go there on a Thursday noon and had to go through security with my 3m daughter.. fine. Get in and surprisingly waited less than an hr to be called, yay! Answered one emergency number from my MIL right before they called my number and got kicked out by their MEAN AND RUDE security guard. It was so ridiculous. If she had said it nicely, fine. But she was so ridiculously out of line that you bet my ass I'm going to report her to Paragone security. read more

Dear Social Security Office on Jackson Street (Chicago Loop), I took the morning off work on Jan 22 to get my name changed (married 2012). I filled out the application form ahead of time and brought my passport (after extensively reviewing the instructions, my interpretation was that I did not need my marriage certificate). I was told they could not process my application because I did not have my marriage certificate, but that I could mail my application and certificate instead of returning to the office. Fine, no problem. I cannot now recall the woman's name at the second window around the corner, but she told me to mail in my application with my original certificate. She gave me her last name (which I now cannot remember since I have since thrown away the post-it) and I specifically asked her if she needed me to mail in my passport or driver's license. She said no. I asked her if she wanted to make a copy of my passport now, while it was in front of her, she said no. The next day I mailed my application and original marriage certificate, and addressed them "attn to [this woman]." I just received both back in the mail today (Feb 7) with a notice that I could not be issued a social security card since I did not provide identification. !!! Very annoyed. I am going to my state of residence, California, on Feb 14, and was hoping to renew my soon expiring driver's license with my new legal name. I doubt there will be time for this to process now. Please let me know if I can scan and email all necessary documents or what I should do from here. This is inefficiency at its worst. I literally asked the clerk TWICE if she was sure she didn't need my identification and she wrote me out a checklist on a post it with the two items I needed to send: app and marriage cert only. If I am unable to do this electronically, please schedule me for the earliest appointment available next week. Thanks, unhappy customer PS. If a social security office worker responds to my email by Monday evening, I'll be happy to change my rating to five stars for stellar customer service in response to lame customer service. read more

A TOTALLY UNPROFESSIONAL OFFICE. Now I know why people scream about the "government." I came prepared for a replacement SS card. Turns out, the office assigns categories/ticket numbers based on transaction types. They decide to make a select group of E category people wait 45 minutes while people walk in off the street and get handled first. (And, no, these walk-ins did not have "appointments" because I asked a number of them. ) There was no such thing as "first come/first serve" for walk ins. Just RANDOM. I very politely inquired as to when the "E group" would be serviced, and got yelled at by the supervisor man to sit down. Another person in my category was very displeased; he witnessed the same stupid, random setup. He believed that if the supervisor did not have job protection, he would not have treated me as he did. FIRE the supervisor at this office. There are hungy, good people looking for jobs. Government CAN and should work. But not with a head bozo like the dude in Window #1. Send that guy to the "customer service academy" and teach him about manners and servicing people in a priority fashion. read more

Here is a bit of information that will save you time, when visiting this office: * Do the math. If you think that you are going to pop in-at-out at lunchtime, it is not happening. Think about it, its downtown AND in the financial/business quarter. If every pops in at lunch time, well then it is probably packed, right? In addition, the staff gets to lunch too (it is the law) so they have a smaller crew working that period. So, downtown + lots of people popping in at lunch + staff going to lunch = longer wait time for service. Avoid the lunch period or go to a different office. * Go to the office in your area. Two things I found out when coming to this office. One, this IS NOT the Main Office, it is a regular Field Office. Two, this is NOT the only field office in Chicago. If you do a Google search it will pop-up first because it is downtown, that is how Google is setup. There are 19 Field Offices in the Chicago area. You can find your local office on www.socialsecurity.gov under "Locate a Social Security Office" on the left hand column of the website. * When visiting a government office, always bring ORIGINAL documents. Moreover, if you were told or read all you need is one document; bring a couple of extra, just in case. In this time of ID theft and Dept of Homeland Security, document standards are higher. If you do not have an ID, do not waste your time coming in -- trust me you WILL waste your time. I am sure everyone will find these tips time-saving. read more

This place opens at 9am, and I got there at 9:10 and was out by 9:35am! I had the nicest guy and it was the easiest process to get a replacement card. Definitely place to go. read more

I can NOT Believe more than 1/2 of the employees there haven't been fired. You've got the security gaurd just sitting there leaning in a chair as if he's watching the latest flick on tV.. almost ALL Of the Staff Window people are just sitting there working on something else and they see a room full of people. It's like they all take lunch at the exact same time and it's typically 10-30 minutes inbetween people before they help someone else appearing to only help 10 people during their work shift. Are our tax dollars paying for this BS ? read more