During my recent visit to the dental office, I encountered some significant issues related to the…read morefront office staff's handling of insurance verification. Specifically, the staff member at the window referred to me informally as "hon" and informed me that she could not validate one of my three dental insurance plans. When I inquired if she had contacted Delta Dental to clarify the situation (as this issue had not arisen at other dental offices), she replied that she had not made that call. Instead, she intended to check benefits online, which seemed less effective than directly calling the number on my insurance card. The office operates under a policy that requires insurance eligibility to be confirmed before any dental work can be performed. I found it perplexing that, while she was supposed to be verifying my eligibility, she spent time chatting with a coworker and eating her lunch at the window. During my visit, I observed two other patients arriving and leaving before I was seen, which led me to believe they had simpler insurance situations. Eventually, after being taken back for X-rays, the dentist kindly addressed my dental issue. However, he was unable to fix my tooth because the front office staff had not verified that my insurance would cover the necessary procedure of gluing my tooth back into place. This experience made it clear that the person at the front desk played a crucial role; without her completing the eligibility verification, the dentist could not proceed with any treatment. Moreover, I noted the overall atmosphere of the office, which fell short of my expectations. With an empty waiting room when I arrived, I was surprised by the receptionist's focus on personal conversations rather than patient care. After waiting 30 minutes, I noticed she was still eating lunch, further adding to my frustration as the only patient present. Beyond staff interactions, the waiting room itself contributed to my unease. The decor was uninviting, featuring cheap rubber plants and an overall unfriendly ambiance, which heightened my anxiety about the dental visit. Given the revenue typically generated by dental practices, I believe the environment could greatly benefit from improvements--such as incorporating real plants and more aesthetically pleasing art--to create a more welcoming space. Ultimately, I rated this experience four stars due to the professionalism and kindness displayed by Dr. Duffy and April. Without their exceptional assistance, my experience might have warranted only a one-star rating. However, the delays caused by front office inefficiencies were significant and warrant attention for better patient care in the future. By the way my appointment was 3 pm by the time we finally left the office was busy!

The gaslighting i received from Dr Garry is unacceptable. I have a dental problem and now im…read morerunning a fever only to get no help. So I guess im just supposed to wait out the fever? No. Ridiculous in my opinion.

False Advertising! Website says they take appointments until 10 pm. I scheduled an appointment…read moreonline for 8:30 pm and got a text confirmation. I was halfway there when I received a phone call canceling my appointment because "all the doctors went home."

Horrible experience with them to be honest its a circus I book an appointment for sunday they…read morecanceled it an hour before ,I said maybe they had an issue no problem , I booked an appointment the next day I recived a call saying the doctor wanna leave early move you appointment which I couldn't they said ok "Then there is a chance the doctor won't se you" .Absolutely unprofessional Don't recommend

Dr Montefalco is a jewel. He's a fabulous oral surgeon. Any doctor who can give me an iv and me be…read morecalm about it is aces in my opinion. Dr Montefalco made me feel relaxed and comfortable. His humorous personality put me at ease. He did extraordinary work on my mouth and I had extensive work done. The next day after surgery he called me personally to check on me and how I was feeling. Thanks doc!

Had a wisdom tooth removed by Dr. Davis and it was the easiest experience I could've imagined…read more Friendly during the consult, fast removal, and the recovery process was quick and easy. Nurses and assistants were great conversations all while working in a new software system. I'd recommend to anyone.

Dr Tripp pulled a tooth that was broken off. He was very friendly, answered my questions and pulled…read morethe tooth painlessly!

My son has his wisdom teeth removed (4 all in all) , Dr. Trigg gave a full details on what's going…read moreto be done, he answered all of our questions and concerns, honest and very professional. I will definitely recommend him to my family and friends..Highly recommended!

I was able to schedule an appointment for both of my children when I found out I had an unexpected…read moreday off of work next week. They got them both in and out in under an hour and reminded me to take a school excuse pass with me when I left. They are always up-front about prices if we have to make future appointments. This time, neither of my kids had cavities, though (yeah!), so they were able to submit their names to the no-cavity club. Both of my children said the lady that cleaned their teeth was mean, but when I asked why, it was because she told them they needed to floss more. I don't think that counts. My son said the scraping didn't hurt and my daughter said her cleaning tickled. All in all, we have been going to Dr. Mann's office for years and I appreciate them. I would only suggest that the cartoon playing on rotate in the waiting room to be placed in the kid play room because parent's ears truly need a break from those high-pitched voices. Love the fish tanks in the waiting room and the WiFi access!

I have had a handful of dentists now. I had Dr. Weeks for a few years before having to change for…read moreinsurance reasons. After going to another dentist I realized just how great of a dentist and staff he has. Made sure that at my next insurance change I came right back to him. He's a wonderful doctor who knows what he is doing and is extremely personable. He will not try to do things that you do not need. He is there to make sure your teeth are healthy and you are happy. I highly recommend him.

I just had some dental work done at the Greenwood office of Aspen Dental. I would say ""Dentist's…read moreoffice", but the Dentist doesn't perform the work. He just checks the finished product that his young assistants perform. I even told him that he gets a lot of credit for dental work while not doing much. I felt like I was at a dental school, but less. These assistants weren't even dental students. It is definetly an amateur level dental stop.

This office only wants and cares about money not the patient. They were too busy gossiping and…read morechatting the dentist and office staff when I arrived. Then I was informed my appointment was canceled by the end of the day yesterday at 5:00 because I didn't get the message about insurance information needed. I have insurance but I also work and did not have time to get back to them prior to closing. They also cannot treat anything other than cleaning the teeth and sending you somewhere else. I took off for my appointment and showed up 10 minutes early and they refused to see me. I have gone there for 2 years and that's how they treat their loyal patients. So sad. not worth 1 star

Having a younger kid, my experience with pediatric dentists is limited. The first one we went to…read morewith a 3 year old. It felt like an assembly line and they were ready to have us come in for a filling or cap. No. Fast forward to years later when we found this place that takes our insurance. LOVE THEM. Very friendly. They answer questions and don't rush. They made it very easy for the kid so she was at ease. Totally worth the drive.

I needed 2 front crowns and chose Dr Hammond at Fiorenza Dental. She was patient, meticulous and…read moreskilled in getting my teeth absolutely beautiful! I can't thank her enough!