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    Manjushree Deshpande, MD

    4.5 (2 reviews)

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    18 years ago

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    19 years ago

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    Justin P Fong, MD

    Justin P Fong, MD

    3.4(53 reviews)
    0.9 miLakeside

    Unfortunately, I had to leave Dr. Fong's office due to my interactions with their secretary,…read moreSusanna. I did not feel like I was treated with kindness, empathy or compassion from Susanna, and it made every administrative task to get an appointment stressful. Example: I called in to cancel an appointment three business days in advance due to being potentially scheduled for jury duty that week. I was asked to hold the phone call, then hung up on. Then when I dialed back, I was berated, and accused of doing this consistently. Three business days is very reasonable given my civil duty, which I may be criminally liable for if I do not show up for jury duty. I asked Susanna if there was a written policy that forbids clients from canceling three business days in advance. She said no. (Lots of question marks on why I was treated that way. Oh well, moving on.) I hope this feedback serves as a wake-up call for the doctor's office to address the shortcomings in their administrative staff and improve the overall patient experience. I doubt there will be positive changes within the customer care, given comments say Susanna is his wife. Until then, I'll be seeking medical care elsewhere.

    Dr. Fong has been my doctor for years, and he has been a fantastic doctor. We always would discuss…read moreplans on how to do things to support my health, especially since I have gout. He is very mindful in figuring out what is working and what is not, which is rare today with many doctors. He would also do an ample amount of follow-ups to make sure you are doing well. The office staff has always been friendly.

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    Justin P Fong, MD - Front of the office

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    Front of the office

    Manjushree Deshpande, MD - familydr - Updated May 2026

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