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Manicured Tree Removal

5.0 (1 review)
Closed • Closed

Services - Manicured Tree Removal

Excavation

Trench digging

Damage restoration

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3 years ago

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Pro Clean Restoration and Cleaning - Pro Clean Restoration and Cleaning

Pro Clean Restoration and Cleaning

(18 reviews)

I have used this company to clean my tile floors and my area carpet…read morerugs. They work is great, timely arrival and departure and no mess when they leave. No smell from dirty carpet machines!!

I made initial contact with Pro Clean on November 24, 2025, after a leak was discovered behind the…read moreshower walls in our master bathroom. The initial crew was outstanding--knowledgeable, responsive, and professional. Timmy and William, in particular, were exceptional. Unfortunately, the positive experience ended there. Customer service, communication, and overall follow-through quickly deteriorated. On December 31, Ryan and another representative came out to conduct estimates and measurements, assuring me the report would be submitted to insurance within a few days. By January 25, I had received no updates or documentation. After contacting USAA, I learned they had not received anything either. When I followed up with Pro Clean, I was told, "There is no good reason it wasn't submitted, it just was not done," but was assured it would be expedited. I also left a voicemail for the CEO expressing serious concerns about how business was being handled and never received a response. Eventually, USAA received the estimate, but it contained duplicated line items and pricing discrepancies compared to the original assessment. This caused further delays while the adjuster waited for clarification from Pro Clean. A partial payment was eventually issued for deposits and materials. On March 12, I made the remediation and 50% deposit payment. On March 24, I followed up with my project manager regarding discrepancies identified by USAA and was told the information had been forwarded to Ryan on the estimating team. As of today, April 14, 2026, I still have a gutted master shower, no meaningful communication from Pro Clean, and no response to additional voicemails left for the CEO. This level of communication and customer service is unacceptable. As a military family, we have lived in multiple states and countries and worked with many companies. This has been, without question, the most frustrating and disappointing experience we have encountered. Zero stars. Avoid this company after initial water mediation.

SERVPRO of West Pensacola - SERVPRO of West Pensacola provides mold remediation for furniture and upholstery.

SERVPRO of West Pensacola

(5 reviews)

Had an excellent experience with Servpro today. After ripping up carpeting ourselves, I called to…read moreask Servpro to come out and clean the debris and glue that remained on the concrete. The woman who answered my call was very friendly and passed me on to the owner. He was very nice and suggested we check with our carpet installers first to see if they were going to do the cleaning as part of their installation. I appreciated that he suggested that and cared that I was not paying for the same service twice. I ended up booking their services and John and his team came out the next day and cleaned all three rooms very diligently. They did such a good job, we will have them come back to do a deep clean of our tile flooring. Very happy with this service, thank you.

ServPro came to my home after it had flooded. Their moto "like it never happemed". Well, it…read morehappened. As it began i thought they were very thorough but it wasn't long before I realized things were missing. The first thing I noticed missing was a prescription drug. The ServPro employee returning to my home regularly was Chris (he listed his last name as ServPro so I don't know his real last name). Chris was the only ServPro employee at my home when the drug went missing. I live alone and I was missing my prescription so you do the math. That was the first thing because it was a drug I needed daily. I filed a police report but the drug was never returned. After i noticed the prescription was missing I began noticing other things missing. I found there were many things, like household products missing. Of course it's difficult proving theft so I just lost the items stolen. In addition, there were damages done to my home. Like, holes in the walls. Base boards were taken off and in the process of removing, holes were punched into the walls. A hole was also punched in the wall behind one of the doors. After the discovery of all the things missing and damages done, I was extremely disappointed that I had chosen ServPro. I'm relating my experience to alter anyone considering ServPro. Because of flooding, ServPro has unlimited access to the whole house and it's difficult to monitor things missing. ServPro must move everything out of the affected areas and that creates a mess and things are misplaced but not missing. ServPro did not finish the job. Base boards were not replaced and things moved out of the way were not put back in place. My moto when I have company after ServPro left is ""see it happened" The message I wish to convey is "Customer Beware" and monitor your possessions hourly, at least daily to insure you are not in my position after ServPro leaves.

Manicured Tree Removal - treeservices - Updated October 2026

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