Nobody likes going to the dentist. Worse, nobody likes getting a root canal. I've had extensive…read moredental work and have lost count of how many crowns and root canals are in my mouth. I knew something was going on near my upper left molars, but I couldn't pinpoint which tooth it was. I went to my dentist, who took x-rays and told me he was pretty sure it was a particular molar, suggested I needed a root canal, and referred me to Dr. Pratt at Prescott Endodontic Associates. They were able to get me an appointment the next day. I arrived for my midday appointment. Dr. Pratt did extensive testing to ensure that we pinpointed the correct tooth, then told me he could do the root canal immediately. What? RIGHT NOW? It doesn't take two or three visits? I was astonished. To be fair, I was "in the chair" for a solid three hours. But Dr. Pratt and his able assistant, Jess, made sure I was 100% comfortable and kept me pain free the entire time. I was also impressed with the high-tech equipment they used, including Dr. Pratt using a microscope to locate my hard-to-find roots and Jess taking in-progress X-rays that instantly appeared on the monitor before me. I already had a crown on that tooth. I was afraid I might have to get a new one. But Dr. Pratt drilled a hole through the crown to get to the root(s) and remove them, then filled the hole. I had no idea that was even a possibility. Dentistry has come a long, long way from my childhood in the early 60s! My tooth was a bit sensitive for a couple of weeks afterward, but that was to be expected. I had no post-trauma infection pop up, which was my biggest concern. The icing on the cake was when a check arrived in the mail a few weeks later as a result of my insurance having covered more than had been estimated - a nice bonus! 10/10 would recommend every member of Dr. Pratt's team - from the front office staff to the accounting staff to his assistant Jess - to anyone needing endodontic care. This was first-class dentistry at its finest.

I was so happy that Taylor at Prescott Smile Care was able to call & get me in with Dr. Innes the…read moresame day. I was having pain, sensitivity & pressure. His assistant was compassionate & caring. She explained everything along the way & was so kind. Dr. Innes was also super kind, explained everything & kept me comfortable. I am in the mend from the root canal. I hope I don't have future issues but if I do, I will definitely return.

I had a root canal and resorption repair procedure done on Nov. 22. I developed a terrible taste…read morein my mouth in the area where it was done. When I called to mention it and see if I could see the doctor about it, Megan the receptionist, told me I had to go back to my dentist. She was very unprofessional. She said it's probably dry mouth. Since when is the receptionist diagnosing things over the phone? I asked if she would at least record it and tell the doctor and I never got a call back. I told my dentist what was going on the next day and they called them and asked if a doctor could see me. The other receptionist, said they would see me but if it wasn't related to the procedure I would be charged $250. Then she went on about how it could be Covid causing the taste. What a joke. They had no interest in any follow up care after a major procedure where a good portion of my gum was removed. I did go see my dentist, and he said it was a sloppy job and that the taste is most likely coming from a sloppily done filling that is not sealed and leaking into the gum. I have to go to a periodontist to either have the filling redone and a gum graft or extracted. I am very disappointed in the quality of care at this place, and those receptionists should probably be working in a law office, not a medical one. I understand the procedure was complex and the doctor did what he could. But there was no way for me to get any kind of check up with these gate guards taking it upon themselves to act as medical professionals. I cannot recommend this place. I basically threw away $2000 for a procedure that will not work and have to go see another professional to have it resolved. Meanwhile, this taste in my mouth is horrible!

SUMMARY ========= I…read moream extremely satisfied & grateful for my entire recent evaluation/consult and treatment/follow-ups experience provided by -- and HIGHLY recommend -- Dr. Kleinman and his staff at Northern Arizona Endodontics. REFERRALS ========== After confirming that recent swelling in my gum above the upper left front tooth was a reinfection of a 25-year-old root canal (following tooth death after a sports trauma), my Prescott dentist referred me to: (1) Northern Arizona Endodontics, where I was able to immediately get an evaluation & consult appointment within a couple of days; in addition to (2) an alternative practice that had a 2nd office in PV with FIVE endodontists, but where they couldn't get me in for an evaluation & consult for FOUR MONTHS! EVAL/CONSULT ============= During the initial evaluation & consult, Dr. Kleinman used some amazing 3D-imaging technology to diagnose and visually detail (able to rotate along three axes) the issue: the infected tooth's crown screw post -- gold-plated, lead-free brass old technology IIRC) -- had originally pierced both the unusually curved root into and through the tooth, penetrating a small distance into the gum (kind of a minor miracle that it didn't become infected sooner!). Dr. Kleinman explained that he could try to save the tooth & crown by: (1) cleaning out the infected area; (2) shaving the protruding screw post back into the root; (3) filling the tooth; (4) performing a precautionary apicoectomy on that tooth root while in there surgically to minimize potential future infection; and filling the missing bone with medication to promote bone regrowth. To his credit, he told me he expected the odds of ultimate long-term success to be 50/50. APPOINTMENT ============= The surgery was initially scheduled for three months out; the Front Office Manager, Christi, explained that because Dr. Kleinman was one of the few (possibly the only, but don't recall exactly) endodontists in Northern AZ who accepted insurance -- he was in high demand. I explained that I didn't have insurance and would be paying cash -- and asked if they had a wait-list I could get on in case of cancellations? She said "Yes," added me to it, explained that if she called in the future I needed to answer (as she wouldn't be leaving voicemails) -- and to my great surprise and joy phoned the next day saying there was a cancellation and opening the following week, which I of course accepted (requesting sick leave from work). SURGERY ========= Dr. Kleinman descriptively explained each action he performed during the surgery -- and the assistants worked well in coordination. He prescribed some NSAIDs and pain-killers (which I decided to forego), and kindly gave me his personal phone # explaining that I could call him if there was subsequent bleeding so we could do additional emergency suturing -- as it was very important to prevent reinfection during the healing process. He provided me with a written list of instructions to follow --which I REALLY appreciated. FOLLOW-UPS ============ We serially scheduled and I was x-rayed at subsequent appointments (initially to check for reinfection) -- and finally six months after the surgery, x-rays showed continual bone regrowth with a little space left to fill. Prognosis: SUCCESS! Dr. Kleinman explained that the first year after surgery is the most vulnerable to reinfection -- and of course to contact the office again if any pain infection, bleeding or other issues arose around that tooth. THANK YOU Dr. Kleinman for saving that tooth! I really wasn't looking forward to having to choose between an implant and a bridge ...

Great Dental assistants and an awesome Dentist. Great care and the latest technology. Affordable…read moredental care.

Dr. Lambertus is friendly and made me feel like she was taking extra time to explain my dental…read moreissues in terms easily understood. Her professionalism and ability to connect one-on-one made me feel like she was speaking with me as an equal. This was not a doctor speaking to a lesser person. Dr. Lambertus obviously sets the tone for her staff, all of whom shared her friendly professional demeanor. All questions were taken seriously and when a staff person did not know an answer they were unafraid to say so, but promptly found authoritative answers. Frontier Village Dental Care has brought to our community a level of quality professionalism that is difficult to match. My words alone cannot do this dental clinic justice. The only way to understand my positive experience is to discover for yourself. Sincerely Kimberly Schroeder

Rude. Bad bedside manner, and he fractured my tooth while doing the root canal. Had to get it…read morepulled 6 weeks after his botched job. What a waste of thousands of dollars of mine.

Dentist from Hell in my experience. Very overpriced but comes across as very pleasant, professional…read moreand apt. There goes my confidence in my ability to judge people. I needed an implant, one tooth, $4800. He extracted the tooth, supposedly built up the bone etc and said come back in 3 months for the implant. An appointment was made. The dentist from hell recommended the appliance from hell to cover the hole in the front of my mouth. I believe that appliance, looks like something that cost $2.87, cost $800. It needed adjusting just about every day. Never should have been recommended without disclosing its problems. Further and shockingly, the staff expects you to do exactly as you are told. No deviation no back talk just follow the rules and you will be fine. I have the strange belief that the staff is there to serve me , not the reverse. Anyway, after the staff, a veritable Kindergarten, complained about me Montes fired me. He explained, very nicely, that he had to satisfy his staff because they were a team. That leaves patients in left field. Amazing, this guy has no idea how outrageous he is. Goes from bad to worse. I go to another dentist to get the work completed. The x-rays show that there is nowhere near enough bone in that area for an implant to be placed with the hope of any longevity. I notify Montes of this situation and demand a complete refund. He strings me along for a week or so. I finally file suit against him for malpractice, unprofessionalism,abuse and elder abuse. So unless you are sheep and wish to get fleeced or a law student seeking practice I would avoid this Kindergarten like the plague.

Conservative treatment, quality work, exceptional staff -- and take your kids here. That's the…read moreshort story. The long story is that I've been seeing Dr. Montes for 8 years. The first time I visited his office, I hadn't seen a dentist in a very long time. He worked me in for a humongous filling the same day and successfully avoided a root canal. Winning for my teeth and my wallet. I have seen him regularly since. He recommends conservative treatment -- if possible, take care of problems while they're small and avoid nasty root canals and crowns later on. He is honest about what needs to be done TODAY and what can wait (for me, for my financial/insurance situation to improve). He never makes me feel rushed and always has a smile. I was recently told by another dentist that I needed a crown. Dr. Montes gave me a free second opinion and solved the problem with a filling that was pain-free and absolutely seamless. My husband broke his front teeth in half when he was a kid. After twenty years, they had worn out a bit and Dr. Montes redid them with beautiful results. (And I feel weird saying beautiful either about teeth or my husband, but I did anyway). The office has at least four of the same wonderful, friendly & welcoming receptionists/front office persons/hygienists/dental assistants as 8 years ago. The new hygienist I saw this week is equally wonderful. They are not judgy when I don't floss enough or stain my teeth with coffee (As my sister says -- I provide the teeth, you just clean them in whatever state they're in) or when I need an empty room to breastfeed my kid before we leave. They are extremely efficient in scheduling appointments and dealing with insurance issues. And they make it fun to pop in every six months and update them on what's new with work, kids, etc. like you're visiting an old friend. Also GREAT FOR KIDS. Both of my kids (now 3 and 4) have been seeing Dr. Montes since their teeth grew in. First, for "happy visits" to get them used to the chair and later, for cleanings. I personally don't think the dentist should be disguised as a theme park, and this office is a great professional REALISTIC (hey, sometimes you have to do things you don't want to do) but kid-friendly choice. My three-year-old just had a cavity filled by Dr. Thompson that required no anesthesia. He did not shed a tear and the worst he could say was that "one thing tasted really bad." My insane mother-in-law couldn't even find anything negative to say about Dr. Thompson. Going to the dentist is not fun. This is as good as it gets. I now live 100 miles away and have had enough bad experiences that it's worth it to trek to Prescott 2x/year for our dental needs.

Dr. Bailey used to be at Pine View Family Dental and I was one of his patients. I liked Dr. Bailey…read more About five or six months ago he introduced me to a new doctor, Dr. Glass. Then about two or three months ago I received a letter that Dr. Bailey was moving to Utah because of a family member. So that is why I said Dr. Bailey used to be at Pine View Family Dental. I just visited a couple of weeks ago and had Dr. Glass do an exam. He seemed nice.

I've been to Lance several times and I can't say enough about him. One minute I was in intense pain…read moreand literally within a few more minutes of showing up at his office he had two of my teeth repaired and I was back to work. I don't have dental insurance so that worried me but him and his staff had me set up in no time. So long as I live in AZ I will make the trek to visit Dr. Bailey for all my dental needs. Top notch, I'd give six stars if it were possible.

We normally go to Mexico for major dental work, because we're so close to Los Algodones and have…read morehad good experiences there, especially given the cost difference. However, I tried Prescott Modern Dentistry for a routine cleaning and minor cosmetic stuff and had a great experience. I'd go back. Dr. Trilles in particular is extremely kind and helpful. Everyone was nice and professional.

I was over charged $100 in Dec 2023, yes 2023. After 20+ emails they still have not reimbursed me…read more On 1 phone call Katlin in Aug 2025 stated it will be straightened out, and they have since ignored all communications. I will update this when the claim is settled. I could never recommend this dentistry due to the billing department alone.

I am somewhat neurotic about dental hygiene as I think the mouth is literally the gateway to one's…read morehealth and beauty. I am very happy with the quality of care and experience at Prescott Dental Center. They have amazing hygienists, one doesn't feel anxious because of the focus and detail of the staff. Dr Chesser is incredibly knowledgeable yet takes his time with his patients. He diagnosed a tooth problem two other dentists couldn't. I am very happy with PDC and hope you give them a try. Also this is a newly owned practice and the ratings don't reflect the myriad changes of the new Doctor. New staff, new equipment, new, amazing experience. Yelp needs to refresh the ratings based on new ownership!!!!

Prescott, Dental Center best in the business. Gentle and great customer service. The Doctor makes…read moresure you are comfortable and experiencing no pain. His staff is great friendly accommodating and supportive with one another to make sure your visit has no stress or fears!. Come and enjoy the best in Dentistry. You will not be disappointed. Try Prescott Dental Center. your smile will thank you ! customer Jane L.