Food is vile. Kitchen stall must all be replaced all services other than food are excellentread more

My mother moved to Luxe Senior Living in 2023. The care she received was MUCH better back then…read more Over 3 years, the management declined significantly. The best aides and nurses slowly left and it became a revolving door. The food was and still is (as of 2026) microwaved salty slop and horrendous. I do not blame the workers. I became friendly with one Aide who expressed dismay at how the management treated them. The hallways were smelly and neglected, the rugs started to get filthy and the walls were all banged up. My mom did not require excessive care, but if she started to, I would have moved her out of there (she passed away recently). I would not trust this place to care for someone with a lot of medical needs. Our calls to the head nurse and General Manager were often ignored. So what started out as a great place for Mom, ended being a source of anxiety. Thankfully my brother lived 5 minutes away and checked on her often, or else I fear she wouldn't have gotten her medication and she would have skipped meals. If you are not living nearby to keep tabs on your loved one, dont bother moving them here.

We had a very poor and expensive experience in Memory Care at the Atria Park at St. Joseph's…read more If your loved one had any negative behaviors associated with dementia/Alzheimer's. Our 85 year old, 93lb., insulin dependent mother who suffers from mid-stage Alzheimer's unknowingly had a UTI when we placed her here and became confused and agitated. She hit one of the workers twice. We knew this was out of character for her so we sent her to the hospital where she was admitted for IV antibiotics. We were told that we needed 1:1 care which was provided by an agency they recommended. We then placed her on anti-psychotic meds to hopefully stop episodes of agitation. She was given 3 different medications which resulted in low BP and pulse, lethargy which resulted in syncopal episodes. I was not informed of the 1st incident. The second incident happened while I was there. When we asked the workers for the nurse, we were told that he was on the Assisted Living side and the didn't know how to reach him as he didn't answer the walkie-talkie. There were several times where a nurse was unavailable as they were on the AL side. Towards the end of the month, the nursing director stated that we would start tapering the 1:1 care and transition her to their care as there were no further episodes of hitting. Unfortunately, she developed a second UTI and again became agitated and confused. It was reported to me that she hit someone again and we were then told that due to her frequent UTI's secondary to her anatomy and her colitis, we would need to provide 1:1 care indefinitely 3 days prior to the end of the month. It cost us $16,000.00 for the one month in 1:1 care coupled with the $6,500.00/month for their fees. Of course, they know that no one can afford such exorbitant costs on a sustained basis. The man in the next room has been yelling and screaming out frequently and his wife had to find a new place for him. Most of the food was less than appetizing. When they served fish which my mother does not eat, they offered her such foods as hot dogs despite having discussed her dietary needs at our intake interview. This happened frequently. The facility is quite dated with small rooms. The A/C units are antiquated wall units which are loud and kick on and off all day and night. They supposedly fixed this issue when I complained, however, it was not rectified which frequently woke my mother at night. The patio was full of leaves and unkept. The hallways smell of urine and feces. My advice if you are considering a place for your loved one is to avoid Atria Park at St. Joseph's, although they advertise being a Memory Care for Dementia/Alzheimer's patients, if your loved exhibits or develops any of the normal/frequently seen adverse/negative behaviors, look elsewhere.

This review is from my dad, R. M. "For nearly two years my…read morewife and I have been residents of Atria Park of St. Joseph's. During this short span we have had three directors - 1 being interim. That director was very instrumental in organizing and handling our evacuation to Orlando during the 2019 hurricane predicament. No one has had to face such a dynamic challenge as our present director: Frances Scogna. COVID-19!! Frances is so concerned about us the residents and staff. Being an enormously talented leader who looks further down the road, she leads us in a very personable, professional manner. Through her constant communication with residents, staff, and family members, she keeps us well informed of where we are, actions taken, and what to expect in the future. She is assertive when necessary, very honest, dedicated, and possesses a positive attitude that has built a culture of mutual trust in all of us. Frances's primary focus in the well-being of all the residents and staff of Atria Park of St. Joseph's. We are blessed."

Lensey always treated my dad like family. She truly enjoys connecting with seniors. My father was…read morein the best and most caring hands!

From the owner: Providing free senior living placement services for you or a loved one! At Best Life Healthy…read moreLiving & Senior Solutions, we help families and the seniors in our community by providing free resources and guidance, matching them with the next best place to call home or finding the best home care solutions to age in place. With a genuine and empathetic approach, we help you navigate what can be an overwhelming, time-consuming and emotional process. At Best Life, your family is our family, and we believe that every senior deserves to live their best life possible!

5 stars for memory care, staff does the best they can to make sure everyone is happy and healthy…read more Homey loving environment, clean.

They need more staff especially on the memory side , the staff they have are great just too many…read morepatients not enough workers. Once the grandson took over he is running it like a business not a medical care facility. I feel bad for the workers it's to much. If you have someone there I suggest you show up after 11pm to see how many people are there. No security guards.

I am a NP and I go out to this facility often to see patients. This is hands down one of the best…read morein the area. Melissa is the nurse in the Memory care center and she is absolutely wonderful. Clean facility, safe, and patients have their needs attended to. It's rare to find a facility like this. If it were my parent or loved one, I would 100% send them here.

This review is primarily for the Memory Care Wing of Tequesta Terrace, which also has a larger,…read moremore independent Assisted Living Wing (which I have not visited). Tequesta Terrace is a beautiful facility. From the moment you pull up and park, you see that this property is well taken care of. The building looks more like a hotel; nothing about it- to me- screams institution. The front desk is always staffed by a smiling, welcoming woman, and I've spent time more than once in the comfortable waiting area/communal living room it opens onto. No matter what, I'm entering into a depressing situation- a loved one in a nursing home; thus, I appreciate even more the very non-depressing entrance! TT decorates heavily for most holidays. This gives the building a homey feel. The staff in the memory care wing have almost always been pleasant, with an easy smile for a visitor. This is so important; these staff members have a very trying and probably depressing job. Residents pass away constantly and only enter this wing in dire decline. I have witnessed staff at lesser facilities openly abuse residents verbally and physically; I can't imagine this happening here. I've visited at all times of the day, weekdays and weekends. I'm not saying that I see everything or that every staff person is perfect: I have had my share of frustrations with various details. I have also seen staff exhibit extreme patience and care for both residents and their concerned loved ones. I hope this means that staff here are paid justly for the work they do. The staff knows right away who I am visiting and where to find him. I find this surprising and endearing. Walking into the memory care wing, the spacious opening room opens with a grand piano, bookcase, and living room furniture. The memory care wing surrounds a beautiful, private courtyard with benches, tables and chairs, a fountain, and lovely landscaping. This space has been my saving grace. Although most residents aren't able to access this space on their own (due to memory reasons), it provides a wonderful space to interact with my loved one and give him fresh air and sunlight. The church bells from the Catholic Church nearby ring often. Lizards run everywhere, protected from predators. I wish they would plant butterfly plants and put up bird-feeders, to attract more wildlife, but in general it is a lovely space. When I first began visiting, I was always impressed with TT's ability to keep the wing smelling pretty good. It isn't always this way, but 75% of the time it smells ok. This is not easy task, to say the least. The main room where the residents spend most of their time has vaulted ceilings and skylights; it feels very open. I do think it is too small for all the residents. To fit everyone in, residents must sit next to each other, which causes problems, and there is very little space for walkers or wheelchairs to move freely, which is disappointing considering it is no small task for a resident to move about independently, let alone navigate around feet and walkers and furniture. I am hoping the staff will address this overcrowding soon. I am so grateful that my loved one is safe and well take care of. It is the best I could hope for in this situation (Alzheimer's). Thank you, Tequesta Terrace.

My mom decided to move to La Posada on June 1, 2023. This is an amazing place to live! Any…read morecommunity is only as good as its staff, services and amenities. The staff at LaPosada are exceptional! Kind, Welcoming, Helpful and knowledgeable. The services, activities, meals and quality of living is tremendous. My mother absolutely loves her apartment and she loves living there! She has made friends quickly and always has a friend (or new friend) to have dinner with each night. And we have joined her for dinner several times and the food is upscale and delicious! We especially like the cocktail hour each night in their bar area. I love that there are two restaurants to choose from and there are new specials every night. There are also plenty of fun, interesting shows, activities and exercise classes for her to participate in. She enjoys regular transportation to Publix, the mall, or a doctors appointment. In addition, the grounds and community center are so beautiful and peaceful. A special shout out to many of the wonderful staff members: First our initial contact Lonnie Ehmann who shared her time and talent and layed the foundation for our initial visits. Fabulous Kim Mancini, Yolanda, and Vivianna all made my mom's transition seamless and comfortable. Stephanie, Jennifer and all the wait staff at the Waterfront dining are so gracious and outstanding! The list goes on and on - I really can't say enough about all the staff at La Posada!! There is incredible comfort and peace-of-mind knowing that she is well cared for and that there are systems in place to check on her well being. Thank you for all that you do in making my moms' living conditions exceptional!

I don't see a lot because I only visit one person the nurses that gave the medication are very…read morecooperative and Listen to the patient's need other nurses did very good on what they are call to do so far your Quality Care is excellent. The Kitchen service is super good also the food they deliver. Front office personnel very courteous, helpful and cooperative​ overall what I saw is Excellent

Harbor Chase Assisted Living offers great amenities and top-of-the-line care…read more They offer Independent living, Assisted living, and Memory Care as I know of. My son's Great Grandma stays here and we love the situation so far that she is in. The nurses and staff are friendly, and the place is exceptionally clean. I recommend!

My father spent his last 8 months at Harbor Chase. It was a most unpleasant experience. He was very…read moreunhappy there. They are very understaffed in all areas. They don't put their residents first. They don't have enough nurses, aids and waitstaff. I didn't even get a call from the head of resident care after his passing. I only got an email from the director, after I called corporate with my issues. I had private aides for my dad 12 hours a day to help him, because of the lack in care. All in all, I would never recommend Harbor Chaseand I'm most disappointed.

My wife and I have lived at The Waterford for 13+ years. We have never once regretted our decision…read more The employees are motived and helpful, the food excellent, the residents friendly and the health center professionals excellent. We recommend The Waterford to anyone who wants to live better longer.

Unprofessional administration seems more interested in financial gain/turning patients in/out than…read morehelping resident that gets admitted to its SNF reach full rehabilitation potential. The aides, housekeeping staff, and nurses & most of the therapy staff are more professional than the administrative staff. However, lower level staff can only be as professional as the training and resources allow. For example, if the staff has to be in the dining room assisting residents who dine there that means without adequate staff, the patients who need the most care in their rooms will not get there calls for help answered. The hallways will be deserted. When you get that call from your loved one that they've been waiting 20 minutes for help. The administrative staff consists of a director, an executive director who did not respond to phone messages until corporate office was contacted, a Case Manager who says she's there to help however imo she's there to help the administration. Staff including Director, Case Manager, some therapy staff need training on HIPAA laws so that when a resident says they want/need family/friend to help make decision decisions, their mistaken or intentional response should not be you are competent & can make your own decisions & not act inappropriately to block family advocating for patient who objects to improper staff behavior. The director of therapy is a speech therapist although they say there's a physiatrist there was none. The billing department person did not respond to a request for a itemized list of charges that would be submitted to the insurance company. Don't expect to get any or much service if you're if you're in your room during meal . In the room my loved one was in , the call button is that is a push button at the end of the cord. It's like the end of a window blind cord with the actual button that you need to press at the bottom so difficult for the patient will know they properly pushed it . Patient doesn't know whether it's working or not and nobody is showing up .The light that indicates it's on is on the wall behind their head and that they are medically unable to turn around they will never know if by push pushing the button someone heard their call for help. Until a complaint was registered with the state, I didn't even realize that they have a intercom system where someone should be coming on and saying "can I help you? How can I help you?" imagine if there was an emergency and you're waiting 20 minutes without assurance that they heard you ? Only after addressing this concern with the agency for healthcare administration, did this system start to be used however, still it was only used when someone was staffing the nursing station to specifically answer those calls . Impossible to reach the facility doctor that automatically is assigned to see patients there. In addition to being able to address medical concerns about your loved one , it's important Important because you need to know what he's gonna say about patient's discharge if anything. During an appeal process it's best to get your own doctors to support your discharge concerns, if you feel your loved one is being told that Medicare won't pay for any further therapy or nursing. Know your rights involving right of family members to be consulted. If patient gives permission they will try to claim the HIPAA does not allow it even if the patient wants it. Make sure you get access to the electronic records portal immediately. The admissions folder does not contain information on where you can contact someone if you have a complaint or concern outside of the facility. Make sure you monitor for accuracy in patient's progress, especially in therapy . Ask for therapy notes every week because you won't find them in the patient's portal . Know your discharge rights. If you have a grievance and it is not responded to timely, go directly to the corporate office if you experience a problem that is not resolved by the staff on the premises. https://www.lifespacecommunities.com/contact/ The brochure that the sales person hands you when you visit the facility in advance of putting your loved one thereIt's connected to a retirement community where they will send the residents to their Skilled Nursing Facility. Lots of them are up in age, and they don't seem to have many local if any family members to advocate for them. One such lady who had no family members I could not leave her room independently was asking for her missing phone repeatedly for a week, yet it does not appear. Anyone made an attempt to locate it. The admissions package claims says facility has a physiatrist it didn't. Facility admits non Waterford apts residents from hospitals. Nursing Director put false information into patient's chart about family member. So make sure you go into the electronic record frequently and read the notes. If you try to address, legitimate concerns they will try to make you look like the problem.