Very Disappointed - do not go there!!!!!
Where do I even begin???
Monday 23rd July 2017 - table of 6 adults. ST from Birmingham.
First of all, we ordered 2 lobster platters at 62 pounds each, and 4 lobster chowders at 10 pounds a bowl, then ordered the plaice. We were then told by the owner that we have to order more main course because we are a table of 6, therefore we have to order 6 main courses. At this point i was already upset with this attitude and was baffled as to why we have to order 6 main courses.
The lobster chowder, to be fair, was not bad, but when the lobster platter came, we had noticed that much if the seafood was not fresh. The scrab was definitely off as it smelled. We complained to the staff but was told that seafood is supposed to be like that. We eat, buy and cook seafood all the time, who are you trying to fool???? We couldn't eat anymore and left much of it.
The bill came to 267pounds. It's not about the money, its about the attitude of the owner. When i took him to task and asked why we were made to order 6 main courses (one of which we had to put in a takeaway bag as soon as it arrived on the table but the staff never gave it back to us), he just said its their policy! You are a table of 6, so you must order 6 main course, despite the amount of money you spend. When I asked if the table of 3 next to us were they made to order 4 main courses because they sat on a four person table, the owner just said there's nothing he can do about that!
We complained not because we wanted any discount, we still paid full price. To be honest, we could have just walked out. But the attitude was very poor, the owner was not even apologetic. How can you expect staff to provide good service when this kind of attitude comes form the top down? when I pay 40quid for 4 soups, i dont expected too be handed a bunch of spoons and then to be told to pass it down ourselves!
Go there at your own peril!!!! read more