Avoid this place, it's run by a bunch of crooked staff. I walked into the store looking for chains for my rental vehicle. The tires were 255/65/18 as noted on the side of the tires. I looked at all the cables and chains that they carried and only one model which was the most available and the most expensive would fit those tires as noted on the box. I then carried the box to the counter and paid for it. Here's where it gets interesting. There were no signs posted that a) their chains may not fit your tires no matter what size is noted on the box, b) there were no signs posted anywhere near the chains that they could not be returned and c) when I paid for it, they did not say they could not be returned either.
We started the transaction at the counter, there was no way they could scan the item as it was not in their database. The guy proceeded to try and teach the other staff person on how to ring up the item. Apparently, the snow chains were $109.95 (little sticker on the box, not noted anywhere else) + tax but they could not scan it nor could they key in such an amount on the cash register. They proceeded to charge 4 x $25 transactions as "groceries" then finally charged a $0.45 transaction so the total with tax came to $110.00. Obviously they couldn't do math that well. They thought it was wrong so they cancelled the transaction, went to a calculator then came back to do the same thing again. After doing the same thing on round 3 of trying and other customers starting to back up, they finally said yes, the $110 was correct, so I paid for it. Throughout the whole time, they did not say that there would be no returns nor that their chains would not fit the tire sizes noted on the box and they could be shorter than what is said on the box.
I brought the chains back to where my rental SUV was parked and proceeded to try and put the chains on. They came up short. After trying multiple times and some locals tried to help as well, everyone agreed that the chains were just too short, they should not be this impossible to connect. I brought the chains back to the shop and the staff immediately turned nasty. They shouted at me when I said I was returning the defective chains. They brought out a laminated sign from behind the counter that said no refund on snow chains. They said I did not consult them before buying the chains and it was my fault for buying them, not their fault for selling mislabeled and defective products. It was surprising how quickly they brought out that laminated sign and how they knew that even though the boxes were labeled they had another "book" that only they had access to and could refer to to tell me that the box that I got would not fit my tires and that if I had consulted them first, they would have referred to this "book" and told me that they had nothing that fit my rental car tires. Should they not have put this "book" next to the chains for the customers to refer to? If they already knew the products they carried were mislabeled and short, shouldn't they have a sign posted telling customers that or warned them when they paid for the product? Why would they carry defective products that they knew were defective? Don't they know that this could result in a lot of lost lives? Why would they have such a convenient no refund no return policy?
The only conclusion is that this place is run by a bunch of crooks with no regard for human lives. read more
