Customer service here is amazing. Sarah, the Operations Manager contacted me based on my review,…read moreand to make up for what happened, she offered me 50% on the next items I purchased. I still needed flooring for another room, so this was definitely a generous offer and very much appreciated. I had another issue yesterday. One of the boxes of flooring I bought was incorrect. The very last box was another brand and another color! Oh no! The contractor didn't find it until working in the last room. The boxes were very long and very heavy, so not easy to go through and check. But after all, the store pulled the order. That item is now discontinued, so I was very worried about how we could finish this room. They located 5 boxes of it at another store about an hour away, but this was way too big for my car. Craig, one of the salespeople, called me and told me he would deliver it TO MY HOUSE within 2 hours!!!! My contractor is installing it now. Thank you so much Craig, Sarah and FLOOR & DECOR! You saved the day!

This was my first visit to Floor & Decor. My daughter and I…read morewanted to get some kitchen ideas for her home. I must say, I was very impressed by the wide selection of products they have to choose from. It's a very large place with so many selections of tiles for your floors, counter tops, and backsplashes in just about any material and price range you're looking for. As well as hardwood flooring in every shade you can think of. As we walked through the place, at least 4 people asked if we needed any help. I thought that was impressive because it's so hard to find good customer service now adays. When we finally decided we wanted help, we were lucky enough to get Sandon. He was the nicest guy! As he talked, we found out that he was a retired contractor and has been in the business for quite a few years. He helped match up some flooring and counter tops for us with the prices from our measurements. He also gave us valuable advice about different materials to use. We weren't ready to buy just yet, but I would definitely go back to Floor and Decor when we are. They also have free designers that can help you. You need to make an appointment for this. You can also buy a tile or two if you want to take it home to see it in your space and return it for a full refund. I must say i loved the selection and the friendly customer service and would definitely go back when we are ready to buy!

Fernando Rogelio Guerra created an amazing kitchen for us. Not only does it meet all of our basic…read moreup-front requirements, but the finished product far exceeds our design expectations. Fernando took into consideration our initial requirements, suggested a style he thought best for us, worked hand in hand with our contractor to work through constructions requirements, and provided timely answers to install questions. He added multiple design elements that has made our new kitchen not only extremely functional but also very stylish. The cabinets arrived on time and on budget. I highly recommend Fernando for anyone looking to create a new kitchen.

Two kitchens and two very modern bathrooms later, I cannot wait to start a new project. The Spogue…read moreteam is fun, edgy and always looking for the cool new products. Thank you!

We hired Reico (and worked with Cindy) for a full kitchen redesign, and the most important element…read morewe asked for was an island that would seat five people comfortably, with storage on one end. We were extremely clear that the seating needed to be unobstructed--essentially, a counter-height table extension from the cabinets. The final design we approved included an apron, but no measurements were provided to explain how it would impact stool clearance. The rendering even showed five stools at the island, which gave us confidence that it would work as intended. Unfortunately, that was a huge mistake. Because of a poorly designed apron, it is physically impossible to fit standard counter-height stools under the island. The clearance is so low that no stool exists that both fits under the island and allows you to sit and eat comfortably. In other words, the centerpiece of our kitchen--the island seating--is a total failure. It is appalling that a professional kitchen designer would overlook such a basic and critical detail. We assumed we could trust her expertise, but that assumption has left us with an island that cannot function as designed and no reasonable options to fix it without a major renovation. If you are considering working with this company, be warned: do not assume the designer has considered the practical details. Double-check every measurement yourself, because we learned the hard way that they do not.

Disappointing. After reading the reviews and browsing the website (especially the photos), I was…read moreexcited to begin a relationship for a successful project. My husband and I met with the designer (a great lady- big picture-oriented and practical) and her recommended contractor (a knowledgeable, detail-oriented guy who took the time to explain things), and we were excited. When we received the design and estimates, we did get a sticker-shock with respect to the markups of the costs. Based on our designer/contractor interactions, however, we were still considering Reico, even with the markups! But, the level of responsiveness dropped dramatically. Before we knew it, we were informed that our designer (the great lady) was "no longer with the company" and I now have all these spam-type calls from random people I don't know at Reico. Rude.

I have now used main line over ten times and each time im more then satisfied with the service and…read morepricing. Paul and his team are the best!

They deserve 5 stars for their design. They promised that they could get a contractor for…read moreinstallation but were unable to do anything for us and basically left it up to us to find a contractor. Ultimately we used another cabinet shop who gave a great deal and we are very happy with the cabinets.

If I could give them more than 5 Stars I would!!! They recently gutted and remodeled my entire…read morekitchen and did more then a phenomenal job! Great quality workmanship. Crew is friendly and arrives on time everyday. They do not cut any corners. John is honest and fair. Communication is great! I highly suggest doing any home renovation with this company! Looking forward to dealing with Eagle again with future projects.

From the owner: Full service home remodeling. From design to completion. We specialize in kitchen and bath…read moreremodeling, but provide all remodeling services. Fully licensed and insured. We have long standing relationships with our suppliers and will coordinate everything involved with your home remodeling project through them. We also offer design services and materials for DIY projects. Our goal is to give you the space you desire within your budget.

We chose Pine Street for a full house remodel (replacing electric, plumbing, major structural…read morerevisions) of an historical home in the West Chester borough. Our primary objective was the highest quality work that would preserve the historical aspect of the home, but fully modernized and at the lowest reasonable cost. Nearly three years since we engaged them and we continue to feel like that was the best decision we could have possibly made. The essential things that made this experience wonderful for us, particularly as first-time home renovators, were the detailed planning and rigorous project management, the quality of craftsmanship and expert network, and the incredibly warm professionalism and care of the team. In sum, they delivered below our initial cost projections and ahead of time -- nearly the opposite of all the horror stories we've heard about some of the other crews. In the beginning, it was a very difficult decision to choose Pine Street. Their cost projections were higher than their competitors by A LOT. I nearly dismissed them because of it. But the level of detail and thoughtfulness in the bid really won me over. When I questioned competitors about some of the detail included in the PS bid, they would always respond that if that happened, they would need to increase costs, etc. It really made me worry about what final costs would eventually be and I ultimately chose PS for their transparency and integrity. Perhaps the best element of the entire project was the onsite project manager. This is a person who will be your main point of contact throughout, who will have all of the answers and will ultimately know your home better than you do. This is an enormous gift and a real relief in what would otherwise be a stressful time. Ours would call us proactively, make great suggestions and recommendations (things that you just don't know as you begin, but that are revealed as you get started). For example, he had a piece of reclaimed barn wood in his garage that he used as an accent piece in a stairwell or, in another case, was able to use parts of the existing rafters as trim in the bedroom. These little things feel brilliant when you're trying to preserve the feel of the home and keep costs low -- and these are simply things we never could have anticipated in the planning stage. This role in your remodel can really magnify the experience as a client. Another aspect to consider is that Pine Street has cultivated a network of people they trust over years of experience and working together. Every single person who came through our house was knowledgeable, respectful and responsive. The team would not have allowed it to be any other way. Further, at the end of the project, they gave us a portfolio of contact information for each person that had worked on the house, so if anything goes wrong or we need some additional work, we have a network of folks that know the house and that we know we can trust (and who, by the way, will be very quick to respond out of respect for their relationship with Pine Street). Finally, the part that is hardest to articulate, is the warm professionalism that the team brings. You'll feel it first with Brendon when you call with your first inquiry, but you'll leave feeling nearly astonished that the entire team carries it forward: problems will be addressed and solved before you even hear about them; the site will be clean at the end of every day without fail; the team will stop what they're doing when you enter to make sure you can see and understand the steps that are being taken (and they never got impatient with our very frequent visits). Again, all things we didn't know before we started but ended up defining the quality of our experience. It is an important decision to choose the right partner in these efforts. I can get easily stressed out by the volume of decisions that need to be made and was vigilant about costs and timing. The Pine Street team exceeded most of our expectations and left us knowing we made absolutely the right decision.

We had a very large scale renovation done by Pine Street that took about four months. They were…read morealways professional, provided great design advice along the way, and for the most part communicated well. This was a big project organizing lots of materials, people--including us, the clients and juggling unexpected structural issues, so of course there were a few minor hiccups along with way and the project took a bit longer than initially expected, but this was in part because of change orders we made. All in all, a great experience. This was our first renovation and it was as painless as you can get. We've been recommending Pine Street for the high quality, good design suggestions and smooth process.

Hi All, If you didn't know Element Kitchen shut their doors…read morelast week and left 7-8 projects unfinished. Mike Sheehan, the owner did not notify any of the customers effected, some of which are owned money, work and/or materials. If you are a contractor or customer who has been affected and are interested in pursuing legal action. Please email me at paulmorris776 at G mail. It's important your voice is heard, so this doesn't happen to more people.

Michael J. Sheehan, owner of Element Kitchen and Bath Design, defrauded us for large sums of monies…read morein deposit of cabinets and granite countertops, but never started the kitchen remodel work and in fact did not order the materials. He closed his doors of operation without informing us and is not reachable. We are one of several scammed victims.

E took all of the uncertainty out of our mission to redo our kitchen by finding us the perfect…read moregranite piece. While visitng our house to measure the counter top E was very helpful and knowlegeable about other aspects of our kitchen redo that removed our uncertainties. After cutting our piece in a timely fashion E's team arrived and expeditiously installed our new countertop. I would stongly recommend you visit E before you tire yourself out wandering through the big granite wharehouses. Ed from Phoenixville

after checking out 2 big box stores and a franchised kitchen renovations outlet, I had the good…read morefortune to be introduced to "Top granite and cabinets". we could not be more pleased! our customer service representative Kyle was extremely professional and informative, from measurement to installation. Communication was clear and expectations were exceeded. Their prices were extremely competitive. The selection of options was extensive. I highly recommend this family owned business. Patricia Lorenzo