As the father of the child I've found about 1/2 of the medical staff were borderline rude towards…read morethe me. Get the sense that they're policies are geared heavily towards the mothers privacy with little regard for treating the pregnancy as a couple or family event.

I moved to the area at 34 weeks pregnant, and Greater New Haven was the second practice I called in…read moremy frantic search for a doctor to take me so far along AND during Covid. The very first receptionist I spoke to, upon hearing my story, IMMEDIATELY got me the earliest appointment possible. I was initially taken aback that I saw a different provider on each visit, but completely understand the thought behind it. My baby was delivered by Elizabeth Schwartz and Dr. Julie Shih was the OB on call. Both of them were warm, friendly, professional, and sympathetic listeners during my labor. My husband is a medical professional so he had technical questions which they gladly discussed with him, while focusing on giving me the direct down-to-earth care I wanted as I labored. I had some delivery complications which they handled beautifully, resulting in me and my baby both having an excellent hospital recovery. However, I did have some postpartum issues (unrelated to GNH's actions), and Elizabeth scheduled extra in-person and telehealth appointments to monitor my health and ensure I received the care I needed. My baby and I are now both healthy, and I was able to accomplish the drug-free labor that was my goal! Note: there is always an office wait time, which is difficult for my family situation. Otherwise this would be a 5-star review!

I just saw Nurse Nicole Waller today (2pm, 03 Oct) - this, after making an appointment long ago…read morewith Dr. Abigail Bootes, who I see as my Ob-Gyn. No courtesy to let me know that they switched the practitioner on me. Two days before my visit, an email said: you'll be seeing Nicole - no courtesy call, no checking with me if it was okay to do so. Nothing. I called and let them know that I was not happy about this. How is this different from the Marketplace plans where you don't get to choose your doc? Today at the visit, I got told that a student was shadowing Nicole. I agreed because they need to learn too! The student asked me the routine questions, went and reported back to Nicole. Then came Nurse Nicole who came in a great hurry, was very very rushed, did her exam in 5 minutes and was gone. She came in at 2.14 and was gone by 2.19 pm.I was disappointed that in an annual visit that could last up to an hour, I got to see a nurse practitioner for merely 5 minutes!! Certainly not going back to this practice.....very very unhappy with their rushed, brusque treatment today. Last year I had a good experience with Dr. Bootes, but this year it isn't worth even awarding the 1 star I gave!! Why do they give a well woman's annual appointment, only to do a rush exam/review? And the little Nurse Nicole did, was to merely show the student the minimal she needed to show..... If not for the shadowing student, not sure if she'd have spent even the 5 minutes she did. I'd give 0 stars, if I could.

I've been going here for about a year. I haven't had any issues with billing, insurance, or…read morescheduling appointments. I like that there's another office in New Haven, too. My doctor is very kind and takes the time to explain things to me. She's one of the midwives here, but there are doctors as well if that's your preference. I've had appointments where i waited for two minutes and ones where I've waited for twenty-two minutes, so that's a mixed bag. When i'm able, I make early morning appointments and that seems to help reduce the waiting time.

A fantastic practice, for the most part! Amazing front desk and admin staff, and almost all of the…read moreproviders are phenomenal, thoughtful, caring, and humble. The one exception in my experience is Ashley Luchini. As someone who rose through the professional ranks as a young woman, I really wanted to like her. Unfortunately, I experienced her as profoundly condescending, to the point where -- in my view -- it compromised the quality of the care I received from her.

Waited yet again over 45 minutes again .......... This is the third time I had to sit and wait…read moreover 45 minutes and it's always for the same doctor in which I will not mention her name. I have a job too. I lose pay sitting and waiting for you Totally unexceptionable.

Bad experience!!! Been with the group for quite awhile now - not happy with my last few…read moreappointments. Really getting the feeling I was being pushed out of the practice- like they no longer wanted to treat me! I did everything but scream out loud during a breast exam apt for a particular concern ! Very disappointed. Felt UNHEARD AND MY ISSUES AND CONCERNS WERE DISREGARDED ENTIRELY ! Like they valued someone else's opinions over mine - with me being the ACTUAL PATIENT !!! These actions are unethical to me and a big concern and turn off. Do not reccomend right now

I've been seeing Dr.Chelouche for over 10 years now. I highly recommend her as well as the practice…read moreas a whole. I've been to both the Branford location as well as the Madison location. Branford is more convenient for me but both are great. I've seen a few other doctors through the years there as well and have always had a good experience. They are professional, yet caring and have great bedside manner.