We had a very uneventful arrival at CPH. I say this because everything appeared to be so calm and…read moreorderly from the minute we got off the plane. There are clear directions and paths that guide you to passport control and baggage claim. The restrooms are clean. I think I was mostly impressed with how quiet it was outside at the rideshare pickup point. The vehicles in this city mostly run on electricity. Even their public buses are 100% electric. It's just something that was very noticeable to us throughout our stay in Copenhagen. It deserves a mention. I can't really rate it higher than 4 stars since it was an arrival with no departure. We didn't stay at the airport long enough to experience what it has to offer. I'll update this review if we ever find ourselves at CPH again in the future.

So.. I've calmed.. I'm back in America and feeling semi-rested to explain the TAX-FREE PROCESS,…read more(different tiers matter on which stamps to get to complete the refund). I was lucky enough to be able to shop at LV in Denmark while I was there. When I purchased my item, my LV associate gave me the receipts and explained that I need to go to Global Blue Booth to get my tax refund. I said perfect, I have Pandora from Sweden to complete there as well. Fast forward to the airport. I found the Global Blue Booth fairly easy after completing airport security. I showed her my items and receipts. She said.. the LV is a bigger tier and must be stamped at Customs. She explained where to go but I didn't know the airport that well and got lost, plus I truly had to exit the airport to get to customs. I was scared, I asked about 10 employees and no one knew anything just go here and go there. That's all I could do was try. Another employee escorted me back to the Global Blue Booth and she took me to the exit. I then asked about 2 additional employees for the exact location of customs for the special stamp. They finally took me there. Customs looked at me and said you don't have to do this because she could see how frustrated I was. Then i explained to her that is part of the charm when you go into stores and why I decided to purchase in Denmark instead of the USA. She softened and said.. well, you are not alone. So many people have felt the same as you. I got my special stamp and headed back to security to reenter the airport. My boarding pass was denied and I had to go to another special line to see what happened. After I explained why I left the airport, The Special TSA agent said I need to go to the, "ticketing booth" to get a special stamp on my boarding pass. So, I tried to find that and it took a Delta Airlines helper to escort me to the ticket booth. I was pretty upset at this point. I received that special stamp and headed back to airport security again. Everything worked and I went into the airport again. I then had to go to Global Blue Booth again and she said how did it go.. I just did sign language, I was so worn down.. plus carrying all my luggage around. Then she processed it all and said you will receive your refunds in 3-5 business days. I then went to get inline for my passport review. The line was so long.. the entire process with Global Blue took 2 hours to complete because it's difficult to get completed. If it's your first time doing the paperwork and first time in this airport, it's tough. I barely made my flight while it was boarding. I was so stressed, I did end up in tears for about 3 minutes. It would be hard for me recommend this unless you're willing to be calm about it or read my long review and hopefully it'll give the next person a better idea of where to go, or what to ask. I do appreciate this reimbursement but at the same time I wished it would have been more streamlined. I truly wanted to people watch and eat my beautiful bakery items I purchased but unfortunately I wasn't able to do that at all. Thank you to the wonderful people who helped calm me down and especially Dallas... she gave me a tissue and truly cared. She made all the difference.

Personally, I think the Pearl Lounge in Terminal 3 is a much better option than this one. When we…read morevisited, this lounge was extremely crowded, and the line to get in was very long. In contrast, the Pearl Lounge had no wait at all and offered a much quieter and more relaxing atmosphere. It also featured an excellent selection of food and drinks, and it accepts Priority Pass, which makes it an even more convenient choice for travelers.

One of five main SAS airport lounges around the world (in Oslo, Stockholm, Gothenburg, Newark [US]…read moreand this one), the Scandinavian AIrlines Lounge in Copenhagen was one of the biggest lounges I've been to, at over 32,000 square feet after a major renovation in 2018. I got access to the main lounge for flying SAS back to LA as a SkyTeam Elite Plus member. It was OK: glad to try it. Entrance was easy via a ticket scan (was allowed to bring one extra person, which I didn't need), and is meant for fast throughput. It's a very open space, with a lot of light and windows. One could tell pretty quickly that the first floor was pretty full, so took my luggage and lugged my way up to the second floor. Both floor had buffet/beverage stations so didn't need to move again until ready to go. The food was OK, with a lot of things belonging on a continental menu, including cheese block, different breads, various cold vegetables and some really watery soup. They did have Carburg on tap which was nice. Everything is reusable wares and utensils. There is wifi available, but requiring a password. And used plates get cleared pretty quickly. I stuck around for 1 hour, leaving about 80 minutes before scheduled departure. What I didn't realize was that the lounge is before immigration/passport control...so what I thought was plenty of time to make it to the gate, ended up being a rush run to the gate.

SAS have traditionally had their own lounges only at their major hubs but in an effort to…read moredistinguish themselves from their competition they have also opened small, what they call café, lounges at smaller airports as well. The concept has similar design to the normal lounges but they are much smaller and the food selection is much more limited. At the airport in Malmö the lounge is fairly small, perhaps space for 30 people but it is nicely designed. They have free coffee and tea as well as fruits, pastries, cookies and also chocolate. There is a limited range of magazines and newspapers as well as of course free wifi (but wifi is free in the whole airport so no real benefit from that). It is nice to be able to just quickly stop by the lounge to grab something light to eat and have a beverage so nice addition to the airport and nicely developed concept by SAS.

I would recommend avoiding this airline for long-haul flights with layovers. I flew from San…read moreFrancisco to Berlin and then from Munich back to San Francisco. The layover in Copenhagen was extremely short and stressful. I don't understand why they sell tickets with such short connections when it's almost impossible to make them without having to run through the airport. They lost my luggage both times. I had a lecture in Berlin--the main purpose of my trip--and had to deliver it wearing sweaty loungewear. It was humiliating. Yesterday, I returned to San Francisco and learned that my bag was missing again. I paid $1,400 for this trip, and the whole experience has been ridiculous. In spite of all this I must admit that the planes were more or less comfy and the food was good.

We had a not so good experience with SAS. First our flight was delayed 2ish hours from a fuel pump…read moreissue. Waiting wasn't the worst but I'm traveling with a toddler so it wasn't easy to wait while she was exhausted. The plane ride itself was fine and clean. My big issue is that we checked a stroller in Amsterdam at the gate where an attendant came by to collect it by hand. When we arrived in Copenhagen it hadn't shown up. We waited, looked around and waited some more. We went to the SAS customer service area and let them know to which we were shortly informed that it was lost and actually left behind entirely in a different country. The first gate agent didn't seem very sympathetic to the situation. She told me they had no strollers to lend but did fill out the form with me to maybe have it replaced while I'm here for a short time. She discussed this with a few other colleagues, went back and another representative from SAS came out with a janky, abandoned and quite flimsy stroller. This was such a blessing for us traveling with a three year old even to use this stroller.

Nice airport club located at Copenhagen's International Airport. I have access through Priority…read morePass via American Express. It is always nice to kill some time in a relaxing, non-congested space, while grabbing a meal and beverage at the airport. There was a small self-service buffet that was constantly cleaned and and refreshed. Beer and soft drinks were on tap. Decent full bar for a airport lounge. Plenty of bathroom access in lounge. Plenty of seating options for individuals and smal groups. I would definitely visit here again next time.

This is a decent Carlsberg sponsored lounge. As others have stated, this lounge is past the…read morePassport control to the C10-40 gates. The lines can be long during the summer time, but do move along. If you have an EU/Danish passport likely no line at all :-) It consists of one larger circular room facing the tarmac. Many seats/tables have outlets or USB charging ports. Buffet had warm lunch options, apart from some standard Danish darkbread and toppings. Also had Halal options. Great beer on tap, large wine section and good mix of hard alcoholic options. Together with soda, coffee and tea. Today the warm lunch options were a Thai Curry chicken stew with white rice (not bad at all), and I didn't try the Bean Chili (doesn't feel like a good idea for a long plane ride with many people).. Not as cramped and busy as the other Carlsberg lounge in the "shopping area". More spacing with chairs and probably not crowded due to the passport control and limited flight/gates nearby.

It's a great comfy lounge, probably my fave because of its size and comfort factor. You can get…read moreto the lounge right after checkin by taking the escalators in front of checkin counters to the second floor. You get whisked by helpful agents into the FastTrack security (similar to Pre-TSA) into the SAS Business Lounge to the left after security checkin. While it shares with other providers like Air Canada, it can get crowded but most of the time, if you arrive early before your flight, you're not scrambling to settle down, get some wine/beer, munchies and plug in. But hey, after 15 min, you just become unplugged because there are other nice features to the lounge: comfy couches in the back, reading material (in various Euro languages also), drinks galore including alcoholic, nice organic fruit, attendant staff and helpful SAS agents who have alerted me that my flight was delayed! How did she know me? I checked in with her like a half hour ago. Silently impressed. Visits: 4 Tip: There are showers (must reserve one as soon as you get in) and they give amenity kits depending on what you need in the shower. Don't assume that you'll go from the lounge to your gate. Not so. Be aware that the business lounge is right before Denmark's Passport Control before all the boarding gates. Allow enough time to go through the lines as the lines can take 10 minutes to navigate.

This is a pretty great lounge and trust me . . .with all the travel I do, I have been in a ton of…read morethese places. I kept trying to put my finger on what I liked and I guess it comes down to the food and the comfortable seating arrangements. First the food. There is a kitchen area area stocked with all kinds of foods. Given I was there over two meal occasions- I had a chance to sample both the breakfast and lunch offerings. Freshly prepared soups, hot dogs, danish, all kinds of coffee drinks, oatmeal, entree salads, pasta salads, rice salads, cookies, brownies, chips and dip . . .pretty much enough food to keep you going no matter how long you are stuck in this airport. And they have these comfy chairs that you sink into and really have to pull yourself out of. The wifi is fast (get the code at the front desk) and there are plenty of newspapers and magazines to lose yourself in. And even the bathrooms were private and super clean. I don't travel SAS very often- but when I do, I'm happy to stop in their lounges around the world!

It's just nice to be able to access a lounge. Depending on status, you're guided to stay downstairs…read moreor go upstairs for the premium Eurobonds Gold Lounge. Less crowded, more premium food, plenty of seating, a barista, regular and premium drinks. I was able to sit by a big window to enjoy the warm food and a lovely latte. It's restful before you get on a long flight.

After going through security we sought out the lounge. We found a kiosk that directed us to the…read moreSAS Gold Lounge. Beautiful spacious lounge with food, beverages and and barista area. Plenty of couches and tables with chairs, We will spend some hours before our flight. Free WiFi.

Helpful staff at the ticket counter to help me buy ticket to Copenhagen and gave directions as to…read morewhen and where it leaves from as well.

Very clean, super helpful staff, and clearly marked platforms. If you're hungry and running late to…read morework, the airport, or your next destination, plenty of food and beverage options are available.