Scandinavian Airlines is the national airline of Denmark, Norway, and Sweden. It uses its main hub in Copenhagen to route visitors to the major cities around Europe. I had the opportunity to take two flights out of Copenhagen on SAS, and found it to be an OK experience overall, and worth the reduced ticket cost of the SAS flight. It definitely reminded me of a Low Cost Carrier, which is what I guess it might be now. SAS was a founding member of the Star Alliance (along with the United Airlines and others) in 1997, but as part of the KLM-AirFrance investment in 2023, it switched to the SkyTeam alliance. This meant that my Sky Priority status on Delta transferred over, and made it an easy choice for my Paris trip. Night 1, flight to Frankfurt: I was supposed to fly out of Copenhagen to Paris, but missed the flight so was rerouted to Frankfurt. I was the last person to check-in so the gate agent held the airport shuttle for me while I raced to the gate. We flew on a CRJ900, meaning my carryon luggage would not fit on the overhead, and instead would be checked plane-side (which I actually like a lot, since it still bypasses baggage claims). The plane fits 90 passengers, 4 across. It had no first class seats (meaning all seats were the same width), but the premium seats upfront had a bit more legroom/pitch. Most seats were taken, with mostly people traveling for business on weeknight...I ended up getting an aisle seat. It was a short flight, 86 minutes in the air and had a simple beverage service. There were two flight attendants on-board, and one of them had an attitude (or a bias against people who got on late?). She skipped over me (as I was looking towards her) when she was asking for drinks, and only when I firmly asked "I would like hot tea please" as she turned her back after serving my seatmate, did she turn around, and with a smirk, pour me a cup. I tried to avoid her the rest of the flight. Night 9, flight to Los Angeles: In 1954, Scandinavian Airlines began the world's first trans-polar route, flying initially to Los Angeles, so it was kinda cool to take the same route. Due to some bad planning on my part, I arrived at the departing gate after boarding had already commenced. It was a full flight (2-4-2 seating configuration) , but there was no problem finding space for my one carry-on. It was an 11 hour flight. It did have purchasable wi-fi (they are advertising free wi-fi just like Delta by end of year, but didn't see it on any of my flights), working charging outlet and USB outlet. We were served one main meal about an hour after takeoff, multiple tea/coffee service, and a snack (pizza puff) about 2 hours before landing. The flight attendants were the same as the other SAS flights I took: 'warm' or 'relaxed' would not be a term to describe them, but rather 'regimented' and 'formal'. They had a schedule and tasks to do, and they wouldn't hesitate to bark out orders to accomplish it: delivering 2 meals, 4 beverage services, and frequent trash pickup...along with making sure everything was ready for landing. One thing I did notice was that they tried to do things for the Economy Plus passengers faster and more frequently than for standard economy. For example, picking up done meal trays took a long time for us (which is a big deal since it limits your ability to move around or get out of your seat)...even after they had picked up for the Plus passengers, they didn't come to us until a bit later. I noticed one passenger tried to give his tray, and the attendant wouldn't take it. It was just best to limit interactions and keep things curt and simple. On this flight, there was a lot more choices for movies and tv shows so time passed a lot faster than the coming over flight. THe flight landed 40 minute early, and it was a breeze to go through immigration due to Global Entry (30 seconds). read more

SAS Scandinavian Airlines - Night1: Info on SAS app - Airlines Near Me - Kastrup, 84

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Do not fly this airline unless you are prepared for what appears to be a blatant rebooking scam. They cancelled flights, booked them for the day BEFORE which was never going to work, then asked for a huge rebook fee to get you BACK to the original flight time. why did they cancel my flight to begin with if it was still available? to get the rebooking fee scam alert read more

Flew out of CPH the other day via SAS Plus and it was a lackluster experience. Booked a Business class ticket to Oslo via CPH and my final leg was in SAS' "Plus" cabin which literally meant boarding in Group 2 and a snack while in flight... Arrival into CPH was bizarre as it felt like I was arriving from within the Schengen area as I was dropped into a zone with another boarding gate. Turns out I had to go through Passport control split up by EU vs non-EU passports before going to my next gate. Interestingly enough, gate numbers are only released 1 hour prior to the flight departure so everyone is just hanging out until their gate is announced. CPH is a quiet airport with no announcements. Boarding was simply running a program on a screen indicating which group was boarding. The automated boarding gate ensured that the traveler was in the correct boarding group. Flew out of CPH in an A320 which was configured as all Economy with the first ~8 rows as being the "Plus" cabin. The pitch was terrible at 30" Wifi was available for the 55 minute flight for 4 Eur. Once in the air, cabin attendants presenting a snack which turned out to be a vegetarian BBQ wrap of some sort. It was bizarre to say the least. At least the seatback did offer a USB port, unsure if it worked though read more

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Scandinavian Airlines (SAS) is a pretty standard airline with some positives and negatives, depending on the situation. I've flown them internationally from the US to Europe (twice) and regionally within Europe (once). The two situations were wildly different. The planes themselves (that I've flown), are pretty new and nicely maintained. The food and drink options on the long hauls are nice and offer lighter options which is always appreciated when flying. My first international flight I had with them was to Rome and Barcelona. On the return trip layover in Stockholm, a catering truck ran into the plane wing and we were stuck in Sweden overnight. I don't blame the airline for that and they did accommodate us overnight there and rebook us for the next day. My second international flight was to Norway and Portugal and went well, without incident. The European regional flight I experienced was a far cry from the international journeys. I flew from Copenhagen to Gothenburg, and it was pouring rain outside. I only mention the rain because on this flight, if you didn't purchase a higher class of ticket (why would I have, for this short little 45 minute flight?) it meant you had to go OUTSIDE in the rain and board the plane from slippery wet mobile metal stairs. Not an ideal boarding process, SAS! They would have received 5 stars from me originally but because of the European regional flight rain boarding debacle, it soured me a bit on the airline. I'd fly them again internationally, but most likely not regionally again unless they were the only option. read more

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SAS is perhaps the most incompetent business in the world. They have a *bidding" process for upgrades. I won a bid, paid $3200 they took my money, then gave away my seats. Now their service rep tells me they don't run the bidding process and can't tell me who does! Scandinavian Airlines is disreputable and dishonest. read more

Worst airline and no customer service exists. Tried to cancel or change the flight - there is nobody to help. I had to open a case with US department of transportation. read more

First time flying SAS and now I understand why the price point was cheaper. In the future any overseas flights will have to be an upgrade. I didn't enjoy my experience on this airline and the flight attendants were not friendly, very dry and sometimes borderline rude! It was a long flight with this behavior and the food was disgustingly unpleasant! read more

Not bad at all... Rock bottom prices... The flight attendant was a bit "dry" when I asked for an extra juice ... She looked flatly at me and said "money? ... MONEY?" ... Sheesh! Otherwise staff were totally efficient & professional. I give it 4 stars cuz it's super cheap $. read more

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took a flight from seattle to copenhagen. I wouldn't recommend this airline, they didn't have headphones because they didn't come in time or something and it was a 9 hour flight. I brought airpods for my own devices but I could only watch movies on the plane screen in silence. Also I went on an 11 hour flight with united with uncomfortable seats like this one but this was more cramped since the seats could lay back more than other seats i've been on. Even so, it wasn't comfortable with being able to lay back more because the seat in front of u restricts so much movement. The woman next to me couldn't even grab stuff from her bag easily or her phone. She had to kick her phone when it fell and then my bf needed to get out of his seat to grab it for her. read more

I am compelled to formally document my profound dissatisfaction with Scandinavian Airlines (SAS) due to the significant inconvenience, distress, and financial loss I have suffered as a direct result of their mishandling of my booking and repeated failures to honour services that were fully paid for in advance. I booked my ticket through Flightworld on 25/09/2025 for travel to Toronto. My original outbound flight was scheduled with SAS (Flight SK500) to depart on 26/12/2026 at 06:40. Given the early departure, I made careful arrangements, including going to bed early and preparing to leave my home at 03:30 a.m. At approximately 20:30 on the evening before travel, I unexpectedly received a text message from SAS informing me--at extremely short notice--that my flight had been changed and that I would instead be flying with Air Canada (AC855), departing at 11:10 a.m. I am 67 years old and, due to my age and physical comfort requirements, I always book seats with extra legroom and associated services. For this journey, I paid substantial additional charges, including but not limited to: Extra legroom seats on all sectors Checked baggage (23 kg) Lounge access in Copenhagen due to a long layover Pre-booked special meals on long-haul flights The total additional amount paid for these services was approximately £292.63, all paid in good faith to SAS for comfort, accessibility, and medical well-being. Upon contacting SAS immediately after receiving the flight change notification, I was explicitly assured that because the entire flight had been transferred to Air Canada, all services and payments I had made would be fully honoured, and that I would receive the same benefits without issue. This assurance proved to be completely false. Upon arrival at Heathrow, Air Canada categorically refused to recognise or honour any of the services I had paid for. I was informed that I would be treated as a standard passenger with no extra legroom, no special meal, and no additional services whatsoever. I was even asked to pay an additional £70 for extra legroom seating--despite having already paid for this benefit in advance--which I understandably refused. On my return journey, I initially flew with SAS and did receive the seat and meal I had booked, which was satisfactory. However, upon landing in Copenhagen, I once again received a last-minute message from SAS informing me that my onward flight had been changed--this time to British Airways (BA807). Regrettably, the same issue occurred again. British Airways also refused to honour any of the services I had paid for, including seat selection and special meals, leaving me once more without the comfort and accommodations I had explicitly purchased. This repeated pattern demonstrates a systemic failure by SAS to manage partner airline transfers responsibly and to protect passengers' contractual rights. SAS accepted payment for specific services, provided assurances that these services would be honoured, and then failed to ensure delivery--resulting in both financial loss and physical discomfort, particularly concerning given my age. I am extremely angry, frustrated, and deeply dissatisfied with how SAS handled my booking. The experience caused unnecessary stress, discomfort, and disruption to my travel, and reflects a serious lack of accountability and customer care. To make matters worse, this is not an isolated incident. In September 2025, my brother experienced a similar situation with SAS, during which the entire flight's luggage was misrouted and lost, only being returned two days later. This suggests an ongoing and troubling pattern of operational and service failures. Based on my experience, I strongly advise all travellers to avoid SAS. Paying extra for comfort, accessibility, and peace of mind is entirely meaningless if the airline fails to honour its obligations. I am still awaiting guidance on how to recover the money I paid for services that were never provided, and I remain concerned about how long this process may take. I respectfully request advice from anyone reading this review on how best to obtain a full refund for these charges. This experience has completely eroded my trust in SAS, and I will not consider using this airline again. read more

SAS used to be a pretty good airline, but that was a very long time ago. Now it's as mediocre as most of the carriers. Just a couple of recent examples -- the coffee machine was broken on my Warsaw to Copenhagen flight; on two flights this week passengers weren't allowed to bring their roll-ons on board. And their website is truly primitive, a travesty. I received an e-mail saying I could check in and clicked on the link which didn't work. Then I tried to reserve the seat next to mine (for a fee) and that too wasn't functioning. Anyway, their flights are relatively cheap and the staff are pretty friendly, but I believe they could do much better with effective top management. read more

SAS is lying straight to your face! Today, when my flight from Vilnius to Copenhagen was cancelled, they rebooked me for the next day. I could clearly see that three other airlines (AirBaltic, LOT, and Norwegian) had flights to Copenhagen the same day. When I pointed this out, they claimed they couldn't book those. I asked how that could be, when I obviously could - they just repeated that they couldn't. I asked if they were aware that they are obligated to rebook passengers with other airlines, but again: "We can't." It was like talking to a parrot. SAS used to have outstanding service - now they've sunk to Ryanair levels and couldn't care less about their customers. P.S. Suddenly, I received a message saying I'd been rebooked on an earlier flight via Helsinki to Copenhagen. But why did it take two phone calls and so much time for them to do what they're supposed to do? Do you have to go full Tour de France on them before they act? read more

Had planned trip ...due to pneumonia unable to travel...called to reschedule to July wanted additional 500.00 u.s. after paying 750.00 u.s....after talking went to refund received 690.dkk...going to see my wife who is danish....we are caught.in the middle of this immigration stuff....I asked to reschedule a ticket very ad matter of fact ...we can't help an your gonna pay. .I have traveled with sas several times in the last year.....NO MORE I RECOMMEND YOU DONT EITHER... Hopefully the will make this right read more

Tried to check in online and the site said my flight was canceled. It was not. 8 hour international flight on seats so hard they felt like church pews except without the leg room. I was unable to straighten out my left leg for the entire flight. Will not fly SAS again. read more

In all my years of travel, I have never come across any major issues until I met Scandinavian Airlines. My trip overseas ended up being one of the worst travel experiences I have ever had. Their website provided contradicting information regarding our flight back home. Upon checking in to the flight, I was under the impression that my flight was scheduled as normal. Only to find that a 24 hours before we fly, I find an email detailing the fact that my flight has been canceled. It was impossible to get someone on the phone, and the email did not provide much information regarding how they can help. When we finally resolved the issue, we were told to check into our flight 12 hours before we would even board the plane. The customer service representative was a nasty human who couldn't even complete a simple request for a fragile sticker. Instead he ignored me, then snapped back at me when I asked him more than once to answer my question. After our ridiculously long layover, we finally boarded the plane and we were just ready to wash our hands of this experience. We arrive at baggage claim and find that our luggage is missing. The employees on site believe that my baggage did not even board the flight, and was possibly left behind. Horrible customer service representatives and customer care. For anyone flying with with them in the future, approach with caution and I hope you do not experience what I have! read more

SAS Scandinavian Airlines - Tiny seats - Airlines Near Me - Kastrup, 84

SAS Scandinavian treated us really well. Our original flight with another airline had been delayed two times and then eventually we were rescheduled for a flight with SAS. The gate was fine, and the airline crew at the gate were friendly and helpful when were arrived to our new flight. The flight experience was good also - we were comfortable and it went smoothly. Despite many of our fellow passengers being in the same situation we were in that day with their original flights, SAS staff handled the situation professionally which made a difference. read more

If I had the option to give them a zero star, I would. It was a terrible experience, and I am surprised that the EU regulators even allow their scandalous practice. They charge $15USD for each CARRY ON luggage when you check in from online ahead of time, if you choose not to pay it, that rate goes up significantly towards departure, and they force customers to pay $45 each each at the gate. This is not disclosed when I purchased the tickets, and I will not use them again for my life time! So short-sighted for the business, they gamed over $100 from me (I had a family of 3,) but they have lost the life time value they can earn from us! Scandinavian Airline = Scandalous Airline! read more

WORST CUSTOMER SERVICE EVER! Do not do this to yourselves if you live in the USA, it's beyond bad. We've waited on hold six times for over an hour each time just to be disconnected each time they place you on hold to check things. Also!!! NO PROOF YOU HAVE A CREDIT ON YOUR ACCOUNT, they say "it will be on there, but you have to call back to book"...we are suppose to trust them that we have a credit and no proof? HORRRRIBLE don't DO IT! read more

Unable to contact customer service for two days, on hold two hours the first try and one the next :( The automated customer service answering system is a babrinth that regardless of what you choose, brings you to the same line. oI enjoy the fight experience, but this will keep me from flying them in the future. Try Icelandic Air. read more

SAS was a great airline 50 years ago when I first started flying it. Now it's become third-rate. The website has many, many problems (my biggest beef is that the website may offer one price for reservations or re-booking but the call agents will charge another amount -- in my most recent case, twice the advertised rate) and the site works capriciously and too frequently just crashes. The phone agents in Denmark work only 9-5 Monday-Friday so, you know, good luck with that. The in-flight food service is pathetic. One saving grace: In-flight personnel are Scandinavian, so they're usually polite, professional and competent. read more

Scandinavian Airline Is Decent, Inexpensive Flight Option SITREP Ended up pulling the trigger on SAS for my first European trip to the Baltic States. THE SETUP Stuff I focused on: * The roundtrips between from the Bay Area to Copenhagen were the way to go instead of trying to fly out of Sacramento (WAY too expensive!). * Of the sites I searched, Travelocity had better deals for me than Orbitz or Expedia (at least during a specific week when I conducted my search in early March for flights the first half of July). * Scandinavian Airlines (SAS) worked better for me with their times than other airlines (for example, Norwegian, Lufthansa, etc.), with a stopover in Copenhagen, Denmark (one of SAS' major hubs). * My SAS round trip from San Francisco to Stockholm and back - with both layovers in Copenhagen - ended up being only $900 as opposed to $1200, $1350, or $1500. * Options either started/ended in Sacramento, didn't go through Copenhagen, or required absurdly short or even more absurdly long layovers. THE LOWDOWN Scandinavian Airlines is a wonderful flight at a reasonable price. read more

SAS Scandinavian Airlines - Stockholm to Copenhagen - Airlines Near Me - Kastrup, 84

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SAS has not good customer service at all. They canceled our international non stop flight less than 24 hours before our flight and put us on a new flight with an 8 hour layover. Was wanting to change our second flight so that we could figure out our own way home but they wouldn't ever comply. Was on the phone with them for about 5 hours waiting for an answer and they just hung up on us. They will not reimburse us for paying for business class seats for the original flight and we are now flying economy which is thousands of dollars lost. Every single person in our group had work and tons of things to get home to that they can't get to because SAS just decided to cancel our original flight. Would not recommend flying SAS at all. AND just on top of that we are flying as an 8 person family and they put all of us on different flights even the three young children are on different flights then our parents and SAS wouldn't change that for us. read more

Recently I went on SAS Airlines from Miami to Copenhagen direct flight. And after spending a full week in wonderful Denmark and Sweden came on a direct flight from Copenhagen to Miami. We flew economy class but Sam M really wanted to upgrade but I stood my ground and really did not want to spend the extra few hundred bucks on a anyways miserable flight. Side note: I hate flying and no matter what, business class or not I just hate the experience so why waste the money. Back to SAS, both ways of flying the airline was on time. Flight attendants were courteous and helpful when the internet was not working on Sam's phone on the way back. The food was blah going there but coming back from Europe the food was good on the plane. The bathroom conditions were decent considering how bad bathrooms can get over international flights. I would fly this airline again if going to that part of Europe. The value, price, direct flight, good service makes it worth it. They can improve on a few different things but then again what airline doesn't need a little improvement.~ read more

SAS Scandinavian Airlines - Airlines Near Me - Kastrup, 84

Schmancy. Or at least it feels that way. If nothing else, during my most recent international trip, the SAS portions were miles and miles better than the parts operated by United. The gate agents were helpful and communicative. The flight attendants were kind and helpful, if a little brusque. They get the job done, and keep everyone happy and safe. Every seat I had was comfortable, and the screens all worked (which I can't say for several other domestic airlines I have flown). The food was pretty decent and ample. I was not hungry at any point during my 9 hour flights. This was the first time I have flown with SAS, and if only because in comparison to the other legs of my trips, it was a great experience! I would happily fly with them again. read more

I flew SAS for my first international trip back in March and they were so pleasant! The flight attendants allowed me to practice Danish with them. When we landed they helped me find my way to the metro at the end of the airport. And when returning to the US, they wished me a safe flight and invited me back. Safe to say when I visit the Scandinavian countries I will always fly SAS read more

Again -0- star or less is what SAS deserves. Last night I got an email 'allowing' me to not pay extra for any carry on baggage as my flight is so overbooked. I was due to fly this afternoon. Not happening. I have personal effects I will never trust to be out of my hands. I was not going to the gate, and be told I must then check my carry-on ANYTHING, even as they wrote with a smile that came not from a human face. I have forfeited my hotel, theater tickets. But this decision not to trust this airline after decades of EXCELLENT everything is on of the best. And I hope any human reading this will understand that people that use airlines, are THE PEOPLE !!! and SAS might decide that too. Sad to leave this review for this airline. The Danes are the BEST, married over -30- years to one of their best. Be wary of this treatment SAS thinks is, whatever they think is........ VERY Sincerely C. Johnson read more

First this is not a review of economy class. Economy class is the same on every airline as is evident with bad Yelpeviews everywhere. There are exceptions: Korean, EVA and Asiana. In my opi, these international carriers still treat their economy class passengers with respect and with upgraded services, except for seat, pitch, width of course. They are all the same. You get what you pay for. I like and don't mind flying economy. You just have to know the trick (exit row aisle or window) to getting decent seats. Sometimes, it's a good treat to go business or first because on international flights....you're happy and refreshed when you land. And why not? This is a review SAS new international business class service from CPH (Copenhagen) to EWR (Newark): It's Hygge: Cozy, Intimate, Relaxing. There's something to be said about Euro and Asian airlines business or global business services. U.S. carriers cannot hold a candle to them. SAS service from Europe to America is considered their intercontinental brand. Verdict? I loved it. I'd do it again if the price is right. Here are some major features: a) Fast Track. From the time you checkin at CPH there is a separate pathway that takes you straight into the SAS business lounge and to the gate. This is standard service for most airlines on business, first or high flyers (lots of miles flown annually 50K+). It's nice to go to airport security and you're the only one there :) b) SAS Business Lounge: small, comfy and intimate. It's hygge. It has sections for lounging, working meeting rooms, showers. It's Danish design so really cool. For a second though you think , upgraded IKEA, but still comfy and intimate Food is fairly standard except they have more proteins (cold cuts, cheeses) and pastas than American carriers. Drinks are overflowing. WiFi is free. I saw people sleeping on the couch; it's that comfy and intimate. There's a big sign that says Refresh. Done, I did that. c) SAS International business Class. Their new business class is in tones of blue, brown, black and grey.... comfy and intimate. But it is waayyy better than any of US carries: United, American, Delta, US Air. http://www.flysas.com/en/us/travel-info/onboard/intercontinental-flights/sas-business/ SEATS: Comfy, private unlike United's (3 year old) configuration (as many seats as they can fit, 2-4-2 configuration in most planes) United might as well give everyone pajamas and start playing slumber party games- it's that packed in business class. I don't' fly United's business class anymore, b/c it's no longer about passenger service and comfort. On this SAS flight however, my cabin was small 1-2-1 configuration and intimate They approach you individually for quilts, water, assistance with coffee, sweets, liqueur. The TV was large easy to navigate with great resolution, definitely upgraded service. FOOD: Comes in courses....... the quality bar none. I've added photos for you. Denmark is totally organic: produce is remarkably delish, meats have flavor. It's done very well at the level of cuisine but earthy and good. For starters, they give you nuts and champagne/cocktails which is standard fare in business/first class. They serve cashews and almonds only. Nice touch but doesn't bowl me over. Carriers I've flown like Air New Zealand, British Airways, JAL, Singapore, Asiana, Cathay, ANA, Korean are at this same level of quality of service and food, some better. Dessert was real, not the ole' ice cream cart or warm cookies. Snack Bar: Midflight, there is a snack bar where you can get chocolates, marzipan organic fruit and cheeses, Illy espresso, select juices, breads. SERVICE: The staff working international business are not tired and wanna get their shift over with like their American counterparts. At least on this shift, Flight SK909 from CPH to EWR, they actually pause, give you eye contact , and after they've heard your request, smile, respond and anticipate. That's customer service.. I had to notice because they all behave the same way. If you've flown premium classes on American, United and Delta you know what I'm talking about. American customer service is worlds primitive in comparison. Impressed. One less star: It's a new service: my TV froze once, staff are not fully trained with the seat controls yet because some passengers (non-techie) were having a difficult time. But if ya follow the simple buttons, they work :)) But the staff were attentive service-wise, food and liqueur, wine, beer were served professionally like it should be. Visits: International business (2), Economy (5) Tip: Arrive early (at least 2 hours) because you have access to Business Lounge and do work or just chill. Shout out to Frederikke at the SAS checkin, thank you for getting me a good seat on this flight! Your customer service is noteworthy and coool! read more

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Folks, this is probably one of the worst airlines when it comes to asking for help. If they cancel your flight you're expected to change your plans around to accommodate their schedule, but if anything happens on your end and you ask for a simple change the response is NO. And they are the most unfriendly of customer service agents, when they actually don't have an answer for you they just start repeating the same irrelevant statement again and again. Absolutely the very last time I will fly SAS and will make sure to spread the word like wildfire on their abominable C-SAT score. Because of SAS this trip has now soured and we can't get home for much needed medical help. Please consider this when you book international travel from the U.S. if you ever need help SAS will leave you behind every time. Will also be filing a complaint with Star Alliance. read more

I always had the feeling that the people in the Scandinavian countries are an extremely happy breed of folk as compared to other cultures. This has been confirmed recently, but not the airlines, whose name represents them. SAS is an average airline. You and I know that it filters down from corporate. And it shows with the working staff. Their service is quite slow and you get an heir of contempt when you need something. Other than the assigned meals, you must pay extra for any drinks on an international flight. That's a first for me. Economy is kind of cramped as expected. Economy plus has a tad more leg room. First class is of course first class. I felt the meals were mediocre and the restrooms atrociously unkempt. Eight hours of bliss in economy plus. read more

After multiple issues online with Norweigan Airlines, I decided to travel from Manchester to Stockholm with SAS, as they were the only other operator to offer a direct flight between the two great cities, I certainly didn't want any other option with the only other Manchester flight being over 5 hours via Brussels with Brussels Airlines, compared to 2 1/3 hours direct. SAS tend to be a little bit more expensive than Norweigan - but it does seem to balance out in the end after bags, but still looking at the price of my flights a week in advance - SAS was charging DOUBLE compared to Norweigan which is pretty ridiculous - even the meals are priced high especially for such a short flight, the gluten-free meal would cost 11 euros which at 5 euros more than the cheapest gluten option was pretty poor, especially considering they refused to tell you about the meal before you paid other than saying "gluten and lactose free option" The website interface is hideous, it just feels dark, miserable and old-fashioned - it even took me well over 10 minutes just to check-in online due to a glitch which shown I needed to check-in but there was no way I could check-in - this meant that I would have to go to the airport earlier and try and check-in there which was really frustrating - I did try to phone and ask for assistance, with their phone number is based in Sweden (more money to call!) it wasn't ideal especially considering I paid to phone up, to find out they are closed (IF YOU TELL CUSTOMERS TO CALL LIST YOUR OPENING HOURS!), strangely one out of two people in my party was able to check-in, in 60 seconds with the boarding pass printed off straight away (despite requesting it to be emailed it didn't work - not ideal if you're returning home without access to a printer) The log-in site is also pretty confusing, my password didn't work so I had to reset a new one - when I clicked on the reset password link on my email it took me to the log-in screen with an error message and they proceeded to email me a password a few minutes later - which was really confusing. Why couldn't I sort it on the link in the email? When I arrived at Manchester Airport - I found the SAS staff to be really rude, asking me to confirm the information I've already emailed and then becoming hostile when I couldn't provide it - there was a staff member working on the check-in desk who seemed confused and struggled to perform basic tasks without the assistance of her colleague, which made the whole SAS area a mess with queues going bigger while every other airline's check-in area was moving on quickly and smoothly. My flight departed near enough on-time, and even though like most low-cost, short-distance carrier, it wasn't the most comfortable of flights - it still did beat the likes of Easyjet and Ryanair. I really liked how they had USB charging which seemed to generally be unheard of in short-term flights, they also did have wifi available which was a paid option - if you are going to use this option be aware when it works it's pretty good but bear in mind you're in the sky so it will be intermittent at times and could go down for 10-15 minutes. The price of the wifi is fair at around £4 but this again depends on which currency you pay in - it can work out neatly 50% as much if you pay in dollars compared to SEK - luckily my card doesn't take foreign exchange fees so I was able to pay the cheaper price of 49SEK which worked out £4.12 (compared to the UK option of £4.90) - surely it is discriminatory and makes no sense to charge different prices in different currencies with them trying to force the more expensive options on you? I think the wifi was worth the price but it must have been down for around 20% of my flight with no explanation My return flight was also pretty good - it is a shame they have no gluten-free food onboard unless you have prebooked the expensive unknown option, however. The SAS staff were much kinder at Arlanda airport for my return flight, and onboard in most directions. SAS gave me one of the best flights I've had within Europe but still, they're far from perfect - a four-star rating mainly because they're better than most airlines but many parts of SAS remain pretty dreadful. Both my journeys were either on-time or a couple of minutes too and that's rare in the aviation game. read more

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Booked our flight to Bergen, Norway using SAS airlines. It was the cheapest and most convenient time as well for our schedule. Good flight (I think) from Copenhagen to Bergen. Honestly, the flight itself was not very memorable. I must have fallen asleep on the quick flight. Check in was a bit confusing. I do remember that. Using the self check in kiosks went fairly smooth. There was staff available to answer any questions you might have. Checking in our baggage was the confusing part. Staff had us going back and forth between the self serve baggage check in lines. Kind of frustrating, but it eventually got sorted out. Would fly with SAS Scandinavian Airlines again. Not a great experience, but good will do. read more

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1. Misinformed customer rep at check in. Asked me if the 2nd checked bag fee is normally waived for star alliance gold. 2. Had to pay for a beer on an 8 hour flight 3. Dinner meal -chicken and rice- rather tasteless 4. Had to pay for beer on an 8 hour flight to Europe 5. Flight attendant walked around with water and cups but didn't really offered it to anyone. I got ignored when waved at her 6. Pressed the attendant button in hopes to get water but no one came until an hour later. The steward sarcastically insisted on giving be a 1 liter bottle of water. 7. Paid for exit raw with extra legroom but in reality the 2 of the 3 seats in the exit raw had regular legroom which wasn't indicated when I did the booking. 8. I'm done with SAS read more

Norway Sweden and Denmark Scandinavian Airlines is the largest airline in Scandinavia and is centered in Copenhagen, Demark. It you are heading to the Nordic countries from somewhere else, then there is a good chance you will end up on SAS. The company was founded right after world war two and now has over 180 aircraft. Most are Airbuses but with some Boeing 737s and also aircraft from the Bombardier company. Flying on SAS is pretty basic but pleasant. The planes are clean and we got to where we were going on time and got some decent food along the way and even got to look at the cool moving maps behind the seats. All the employees we interacted with were efficient if not exactly friendly. If you are heading out to the Scandinavian or leaving the Nordic lands to go somewhere else. SAS is a good option. Flying long distances is never particularly pleasant but SAS makes it as painless as possible. read more

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A week ago Friday, I had plans on flying to Copenhagen out of recently added San Francisco to the SAS dot map. By Saturday things changed and I wasn't quite so sure and was now considering Krakow, Poland or Luxembourg. By the next day Copenhagen was back on track and I would be on my way to the beautiful Danish capital city. But I took a different carrier into CPH (via Frankfurt) and made plans to fly back home on SAS. I was excited to check out SAS as I had never flown them and the last time I tried I was bumped off three flights out of Newark (Oslo, Stockholm and Copenhagen..what are the odds?) and ended up on a Continental flight to Munich. Finally the day came and I arrived at the SAS check in counter. The staff was perfectly nice, but a little reserved. The check in procedure is fairly straightforward and easy to figure out. The Customer Service Agents were helpful and all were multilingual. The boarding process was fine and the inflight service above average. But not the best that I have encountered from competing airlines (unless you're flying on an US based airline then of course this is not the case). It's nice now that we San Franciscan's have another option when traveling to Northern Europe. 3 1/2 Stars. read more

SAS Scandinavian Airlines SAS is a really bad airlines business I've ever joined! They canceled the flight in the last minutes and didn't notice us! We found out at late night when checking in online! We called them, but they work at business hours from 8am-7 pm only (never thought about the airlines have no customer service at 24/7!) Now, we will be in the late flight and may get a huge chance to be late for the connecting flight in London back to LAX! When I complained about it, they said since we booked separately airlines, they are not responsible for it! "We don't call anybody to tell them about the cancellations!" "You can file a complaint but we are not responsible for being late at any other flights even it's your important business!" Well, if you ever think about flying with SAS, think more than twice, seriously! They don't even deserve one star rating! read more

UPDATE: gross. See picture of my "business class" seat. I am never flying SAS again. Yuck. Note: this review is for short-haul business class I blew 60k united mileage plus points on business class tickets on SAS flights from AMS to CPH and onward to LHR why? I dunno because I'm stupid. I later find out that, with all the miles I had stockpiled, I could have taken a round-the-world trip before gutting my mileage plus account. But I'm a noob in the travel game so I shall suffer the consequences of my own actions. In the mileage points-obsessed world, people value their miles like gold and they hoard them like little hobbitses. So I don't know my train of thought on this one. ANYWAY back to SAS-- since we were taking short haul flights the planes were really small. But unlike United planes where there is actually a visible business class (larger, leather chairs/ 2 seats across instead of the cramped 3 seats across), the business class seats on SAS didn't differ from the rest of the plane. It was roomy in the way of leg space though, like being in an economy plus seat on United. However I didn't compare the leg room up front in "business class" to the other seats in the back. At least we got to choose anything from the menu (depending on what flight we were on--there are differing menus for flights in Europe, Scandinavia, and for charter flights). The Europe menu featured a salad, sandwich, or pizza meal. But when the lady came around with her cart she only offered one boxed meal and we just took it. I should have asked for the pizza but I was curious about the box she offered. The boxed meal was like a healthy lunchable--it had your entree, a side, and a dessert. Please refer to the picture. The rice thing that went with the pork loin tasted really healthy, like it was cous cous or quinoa loaded with extra added fiber. My suspicions were probably right as I deplaned and was barely able to make it to the nearest bathroom stall. Phew. We were also offered complimentary smoothies (I passed up on the alcohol), and we even asked for an extra Lindt chocolate bar that was one of the featured snacks on the Europe menu. The service was very friendly and eager, just how I like it. We are boarding our last leg to LHR in a few hours so if anything changes I'll let you know. But for now, I do applaud the friendly service and unlimited healthy food that enabled a scary yet welcomed bowel movement. But I'm a little sad that I spent so many points on these flights and didn't get the level of comfort that I find on United planes (which doesn't say much, but again, miles = precious gold in my world). read more

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The flight into Stockholm from LAX was NOT a flight I would like to repeat. I'm 6' 3" tall and the seat pitch at the back of the plane was pain inducing. My 5' 3' tal wife concurs. When we attempted to upgrade for the flight back we couldn't get through to customer service, they keep regular business hours for a company that runs 24/7 and the service counter staff was useless. "You'll have to talk to the staff in Stockholm EVEN THOUGH YOU ONLY HAVE A 40 MINUTE LAYOVER AND YOUR FLIGHT FROM KØBENHAVN WAS DELAYED 15 MINUTES. We were damned near the last people on the plane at the farthest gate from where we landed. On a more positive note the seats in coach were quite nice for the return flight and the 11 hours passed without cramping. read more

3 hours of 3 kinds of lines. Horrible! No communication. Ridiculously long lines. Late flight. No communication. Had "fasttrack", doesnt exist. Did I say poor communication? read more

I was very impressed by SAS airlines on our recent trip to the Scandinavian countries. SAS opened its route to operate from Miami in 2016 and we were able to book tickets on a direct flight to Copenhagen pretty quickly via Expedia. The flights in both direction to and from Copenhagen were very good and I was extremely impressed with the service by both the crews on the flights. SAS is flying the Airbus 330 on this route which has a brand new interior and has 3 different classes of travel: SAS Go SAS Go Plus and SAS Business class. We were traveling SAS Go which is the equivalent of economy class. The seats were pretty comfortable and there was ample leg space which I appreciate on a long flight. The food was very good too. We had ordered the Moslem meal and we got chicken with rice on both legs. On our way to Copenhagen we also got breakfast and on the way back to Miami we got Cold cut chicken sandwiches before landing. 5 stars for this airline. Hope they keep up the good work. read more

We have done quite a number of national and international flights with Lufthansa, Swiss, Air Canada, Delta, American Airlines, Air Namibia, Jet Blue but have NEVER encountered such a bad service as we did with SAS. On our flight to Europe we asked for the meal for our toddler and were told we would have needed to call ahead and order a kids meal. Well, we did not ask for a kids meal but for the meal that should come with the seat we had bought for him so he could sit in his car seat. They were really grumpy and had to "check" first. I bought a seat, like for a reg grown up traveler. What is there to check?! On our flight back we brought our stroller just like we did flying out of the US and it wasn't until boarding that we were told we were not allowed to gate check the stroller! We were standing at the gangway and they tell us we need to go back and check the stroller. They even wanted to check the stroller as add on baggage, meaning they wanted us to pay for it. Are you kidding me? All that back and forth led to us being the last persons to board and an exhausted toddler (plus his exhausted pregnant mom and furious dad) The crew - again - wasn't of much help telling us we couldn't use the car seat cause they thought it wasn't allowed. It has an approved for usage in an aircraft sign on it. So after another discussion we finally flew and guess what happened when we asked for the meal again.... having landed in iad, waiting in line for 2 hrs holding an overtired 25lbs toddler because of not having a stroller, we got our stroller back - damaged! The break was bent and cannot be applied anymore. So we went to that lady that deals with damaged baggage and she noted it, telling us to go on SAS website, contact customer service and that she would put it in the system. She did not give us a reference number, telling us we only needed the "delivery at aircraft" tag - ?!?! It wasn't even supposed to be delivered at aircraft?!? Anyhow, tired and exhausted we went home, contacted customer care and received an answer 3 weeks later: allegedly we would have needed another department and not them. The other department has a max 10 days to contact after incident limit though. Seriously? Then they said we should have been given a number - which we haven't obviously! So here we are with a damaged 500$ stroller we cannot use anymore and a customer service that is non existent and blaming US for having followed directions we were given by THEIR employees! Never, never, never again will we give our money to an airline that purposely spreads false information just to not pay money for things they damaged. read more