Extraordinarily helpful from departure to arrival when traveling as a single mother with a baby and…read morea lot of luggage! Flight attendants helped me both in Keflavik and in Copenhagen to get a stroller and/or help carry my luggage since my own stroller wasn't allowed by the seats for security reasons in Europe; something I hadn't expected, since it's custom to take the stroller all the way to the airplane and put your child (and luggage) back in the stroller as soon as you exit the plane. Thank you so much Iceland Air!

After many many years traveling....the icelandair experience on 07/21/26 was a nightmare...first…read moreflight delayed i get it weather happens...now the fun starts. We land in iceland for a layover....when I get there go through customs...many occasions ive seen them if your flying so so come here....nope not here....then I go to gate an they said goto customer service...ok we rebooked you your flight leaves now 1 hours past my original time....after flying from north carolina .....so I get a new boarding pass...I paid for isle seat for health reasons ...what do they do give me a middle seat...while im waiting our luggage with many others stacked up in a pile in the rain....now finally get to copenhagen an get my luggage it is soaked.... my clothes an contents needed to be dried or discarded ..finale I call service number ask for customer service ,I made it clear customer service someone who cares about the customer and the business....what do I get reservations about ticket desk....I ask why did I get this line oh call this number for baggage no I called you for your poor service..im not calling back any number...except number to warn people of potential bad experience...they way it's handled proves there is there is a bad service culture with icelandair...now I fill out a form jump through hoops to hope get my damaged items an do laundry handled...you have my email let's see

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I bought a ticket for my 78-year old father-in-law to travel from Kiev via Warsaw to Copenhagen…read more The layover time in Warsaw was only 55 min which is borderline enough considering he did not need to change terminals or airlines. The plane from Kyiv to Warsaw was almost on time (8 min delayed arriving to Warsaw), but our relative was seriously delayed at immigration and customs. He was not advised to access any express line for delayed travelers and there were none of those in place. But while standing in a regular line for passport control he was called by an airport official who was reaching out to possible travelers to Copenhagen as this flight was already boarding. My father-in-law responded immediately and the airport official kindly helped him jump the line and be passport-controlled and finger-printed right away. All this time he was naturally concerned if he was going to make it onto the plane but the airport official reassured him that the flight would not leave without him. When he finally cleared security (which took 15-20 min!) and arrived at the gate (a 78-year old can not run sprint!), it was too late to board the plane for Copenhagen. And even though the plane did not leave the gate yet, our 78-year old traveler was received at the gate by a smiling clerk who said that "unfortunately the boarding was complete", and instead of accommodating him onto the plane took him right to the information desk (LOT Transfer Center). He also pointed out they called his name twice on the airport intercom which is obviously a fat lie because in reality such announcement never took place. On my father-in-law's desperate question: "What am I supposed to do know?", the impersonal reply was: "You'll be helped here" followed by the clerk's immediate leaving. The LOT official at the information desk offered a re-book on a later flight if our relative could pay a fee of 600 USD. He was not able to pay and the LOT official recommended me to buy another ticket for a flight the next morning. I bought another ticket for departing next morning at 09:10. Moreover, the missed flight left the gate right on time as scheduled, as if a 5-minute delay would be too much of a stretch for an airline to accommodate an elderly patient already going through a passport control, according to the ticket/service purchased; and my father-in-law's luggage was located right away as if it was never taken onto the plane, which looks to me like LOT "planned" to NOT take this passenger onto the plane. When calling LOT customer service today to ask why LOT was not able to re-book our relative, I was informed that the return ticket has been canceled because of the "no show up" policy of LOT and I must say that I feel cheated by LOT on this matter. a) My father-in-law was checked-in all the way from Kyiv to Copenhagen. He was present all the time in the transit zone and was only delayed because of a long process at immigration control and because he was required to provide fingerprints time and again. LOT does not have any information about allowing extra time for clearing immigration office upon entering Schengen. b) By doing a re-booking my father-in-law's return ticket will still be considered valid, but charging 600 USD for this service (to be paid in cash!) is not something to be expected from an elderly traveler. I consider the service of the LOT official EXTREMELY unfriendly and incompetent. c) The LOT official recommended me to buy a new ticket for my father-in-law. The LOT official NEVER told me that buying a new ticket would automatically void our already bought return ticket. LOT has already made me pay 1366 DKK for the flight from Warsaw to Copenhagen and now want me to pay additional 310 USD for "re-activating" the void return ticket. NEVER FLY LOT AGAIN!

We flew Business Class from Copenhagen to Heathrow. The plane was an Airbus something-or-other…read more The seats were three across on either side of the aisle but there was no one in the middle seat and legroom was more than sufficient. We were served a breakfast that was surprisingly better than the scrambled eggs and sausage I'd had at the Rembrandt Hotel in London. They knew about and provided Alan's low sodium diet. My only complaint would be about the complete lack of coordination between British Airways and Virgin Atlantic at Heathrow. We had to gather our luggage, go through British Customs and from Terminal 5 to Terminal 3. Fortunately we had assistance w/ that, which made it manageable.

A few months ago, I had the displeasure of flying British Airways when London was hit with severe…read moreheavy fog and there were major delays on all flights in and out of London Heathrow (LHR). I was flying out of Copenhagen Airport, connecting through London Heathrow, with onward journey to Hong Kong. Knowing my flight would be delayed and that I would likely miss my connecting flight to Hong Kong, I tried to seek help from British Airways with getting onto an earlier flight. I went through customs early and went to the gate of a British Airways flight that was departing about an hour earlier than mine, but had been delayed and was in the process of boarding. I had asked the gate agent if she could see if there was any space on this flight since I had a connection in Hong Kong that I would miss if I were to take my original flight. The gate agent, who likely was frustrated, said exasperatingly that she could not help me since she needed to get everyone on board and get on going to London. I was a bit disappointed that she could not assist me since I knew I was going to miss my connecting flight (I later had to be rerouted through Düsseldorf, to depart the next day) and she was so unwilling to help. Typically in the USA, airline gate agents will assist customers by putting them on earlier flights if there is space knowing that a later flight may be delayed or cancelled. I guess it's not the same on British Airways in Europe. And at least in Copenhagen, the employees at British Airways seem to have a "it's not my problem, so deal with it yourself" attitude. From my most recent flying experiences and some of the turmoils of connecting through LHR I faced, I realized that the best option when having to fly on a long haul international flight is to avoid flying through LHR. LHR probably has some of the worst weather conditions of all airports in Europe, comparable to SFO in the states with its fog. British Airways, I don't think I will fly with you any time soon, and surely not through Copenhagen Airport. Poor service made my journey an displeasing one.